Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10512775May 20, 2013
ENGINE AND ENGINE COOLING
I HAVE A BIG PROBLEM WITH MY CHEVROLET CRUZE WHICH IS COMMERCIALIZED IN MAURITIUS, SINCE MARCH 2013 THERE R A LOT OF VIBRATIONS AND I HAVE BEEN TO THE DEALER ALMOST 10 TIMES AND THEY HAVE CHANGE TWICE THE A/C COMPRESSOR BUT STILL THE VIBRATIONS IS GETTING WORST EVERYDAY, AND THIS IS REPRESENTING A DANGER FOR ME AND MY FAMILY. THE DEALER IN MAURITIUS IS COVERING UP ALL THE MANUFACTURING FAULT THAT THE CAR HAVE, AND THIS MORNING I HAVE BEEN TO THE DEALER AND THE MECHANICS HAS FEEL THE VIBRATION AND THEY TOLD THEIR BOSS THAT THERE IS NO PROBLEM , THEY HAVE TOLD LIES AND IT IS A VERY SERIOUS AS THEY R PUTTING PEOPLE LIVES IN DANGER AS THE VIBRATIONS WILL DAMAGE THE CAR AND THUS CAN CAUSE DEPTH IN ACCIDENTS. U HAVE TO CONTACT GM AS I HAVE CALL THEM AND THEY ARE AWARE OF THE PROBLEMS BUT THE DEALER IS COVERING UP OTHERWISE THEIR CAR WILL STOP SELLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512630May 18, 2013
STRUCTURE
SIMPLY GETTING INTO THE CAR AS GETTING INTO ANY CAR. UNDER PORTION OF DASH SO LOW IT CAUSED ABRASION AND BRUISING TO RIGHT SHIN UPON ENTRY. VERY PAINFUL AND UNNECESSARY. SOME MODIFICATION NEEDS TO BE MADE TO ALLOW FOR A DIMINUTIVE PERSON WITH LONG LEGS TO ENTER CAR SAFELY. THIS HAPPENED ABOUT FIFTEEN MINUTES AGO (9 A.M.) AND I AM STILL REELING FROM THE PAIN OF IT. THE INJURY WAS QUICK AND WITHOUT NOTICE, SO THE IMPACT IS SUDDEN AND UNEXPECTED. NOTES: HEIGHT 5'1" LEG LENGTH 32" AT INSEAM THIS IS A RENTAL CAR (ENTERPRISE). LICENSE PLATE [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512536May 17, 2013
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED A BURNING ANTI-FREEZE SMELL THROUGH THE VENTS AND AROUND THE EXTERIOR OF THE VEHICLE. ADDITIONALLY, THE CONTACT NOTICED A JERKING MOTION AND A HESITATION WHEN ACCELERATING. THE VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES FOR DIAGNOSIS. THE TECHNICIAN PERFORMED UPDATES TO THE TRANSMISSION AND REPLACED THE CANISTER INSIDE THE DASHBOARD TO ALLEVIATE THE BURNING SMELL. THE FAILURE CONTINUED AFTER THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. THE VIN WAS NOT AVAILABLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10512542May 17, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE BRAKES FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. THE VIN WAS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512447May 16, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM
WHILE AT A STOP, MY CAR WILL LURCH FORWARD, LIKE SOMEONE IS PUSHING IT FROM BEHIND. LUCKILY I HAVE MY FOOT ON THE BRAKE AND IT DOESN'T MOVE FORWARD. THIS HAS HAPPENED ABOUT 4 TIMES THIS PAST MONTH SINCE I'VE HAD THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511834May 14, 2013
SERVICE BRAKES
I WAS LEAVING MY DRIVEWAY WHEN I TRIED TO STOP AT THE END. THE BRAKE PEDAL FELL TO THE FLOOR AND THE CAR KEPT ROLLING. I AM SO THANKFUL THAT I WAS NOT ON THE INTERSTATE OR HAVING TO MAKE A SUDDEN STOP. I HAD IT TOWED BY AAA TO THE DEALERSHIP. I WAS TOLD BY THE DEALERSHIP THAT MY BRAKE BOOSTER WAS BAD AND THAT THERE IS A BULLETIN OUT ABOUT HARD BRAKING. THEY ORDERED THE PART AS THEY DO NOT KEEP IT IN STOCK. THEY ARE SUPPLYING ME WITH A RENTAL WHILE I WAIT FOR THE CAR TO BE FIXED. I WILL KEEP YOU UPDATED AS TO IF THEM REPLACING THE BRAKE BOOSTER FIXES THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511883May 14, 2013
ENGINE
THE CAR HAS BEEN RUNNING GREAT AND ON SUNDAY I NOTICED THAT IT SEEMED TO BE RUNNING AWAY WITH ITSELF AND SOUNDED LIKE THE AIR CONDITIONER WAS ON WHEN IT WAS NOT. TOOK IT TO A SHOP HERE WITH STANLEY AUTO GROUPS PERMISSION , THEY HAD THE MECHANIC PUT A MACHINE ON IT AND IT CAME UP WITH A CODE AND THE STANLEY AUTO GROUP PERSON TOLD HIM IT WAS A THERMOSTAT PROBLEM. I WORK AT A CHURCH AND MY PASTOR LOOKED IT UP AND FOUND THERE WAS A RECALL FROM THE NHTSA. I THEN CALLED A CHEVROLET DEALER AND HE SAID THERE WAS NO RECALL. I THINK THE CHEVROLET DEALERSHIP IS GIVING ME THE RUN AROUND BECAUSE THERE HAVE BEEN SEVERAL RECALLS SINCE I BOUGHT THE AUTO IN SPETEMBER OF 2012 AND HAVE NEVER GOTTEN A RECALL NOTICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511444May 10, 2013
SERVICE BRAKES
BRAKE PEDAL TRAVELS TOO FAR BEFORE BRAKES ENGAGE. BRAKE PEDAL NEARLY TO FLOOR WHEN STOPPING AT ANY SPEED. DEALER DID NOT RESOLVE PROBLEM, SAID THERE WERE NO SERVICE BULLETINS REGARDING THE PROBLEM. THIS IS A BRAND NEW CAR. DEALER PLACED BRIGHT ORANGE STICKER IN DOORJAM WHICH STATES IF CAR IS IN ACCIDENT TO CALL THEM. I COULD NOT MAKE THIS UP! SEE MANY OTHER POSTS REGARDING THIS PROBLEM. I WOULD LIKE THE MASTER BRAKE CYLINDER REPLACED ON ALL THESE COMPLAINTS OF SOFT BRAKE PEDALS ON NEW CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511051May 8, 2013
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LAMP ILLUMINATED AND THE TEMPERATURE GAUGE WENT FROM NORMAL TO EXTREMELY HOT IN MATTERS OF SECONDS. THE CONTACT MENTIONED THAT THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES. THE TECHNICIAN STATED THAT THE COOLANT NEEDED TO BE REPLACED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE WAS 35,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511003May 7, 2013
POWER TRAIN
I PURCHASED MY FIRST NEW CAR IN 2011 AND THE FIRST YEAR WENT GREAT THEN EVERYTHING CHANGED AFTER THAT. THE CAR WOULD IDLE A LOT HIGHER THEN IT STARTED JERKING WHEN I DECELERATED AND ACCELERATED LIKE IT HAD A HARD TIME SHIFTING INTO GEARS. TOOK IT TO THE DEALER IN KALAMAZOO AND THEY RAN A DIAGNOSTIC AND CAME BACK WITH NOTHING. THEY EVEN KEPT IT FOR 3 WEEKS AND WEREN'T ABLE TO RECREATE IT THEN AS SOON AS I GOT IT ACTED UP. THEN SHORTLY AFTER THAT THE CAR WOULDN'T SHIFT GEARS UNTIL IT REACHED ABOUT 3000 TO 3500 RPMS ALONG WITH LAG IN ACCELERATION WHEN STEPPED ON THE GAS PEDAL. THIS ONLY HAPPENS PERIODICALLY. THIS HAS BEEN SOO FRUSTRATING AND I'M DISAPPOINT IN CHEVY AT THE MOMENT AND I QUESTION ON BUYING A NEW ONE IN THE FUTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510502May 3, 2013
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AUTO THERMOSTAT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE UNKNOWN AND CURRENT MILEAGE WAS 30,340. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510355May 2, 2013
VEHICLE SPEED CONTROL, STEERING, WHEELS, ELECTRONIC STABILITY CONTROL (ESC)
AFTER DRIVING THIS VEHICLE FOR 660 MILES, I'VE NOTICED THAT THERE'S A GRINDING OR KNOCKING FEELING ON THE ACCELERATOR. I FIRST NOTICED IT WHILE PULLING IT OUT OF MY DRIVEWAY. I FELT A KNOCKING ON THE ACCELERATOR. IT'S NOT WEATHER SENSITIVE AND GIVES THE SAME FEELING REGARDLESS OF SPEED. IT'S NO PREDICTABLE FOR THE KNOCKING FEELING I GET ON THE ACCELERATOR. I DRIVE ON HIGHWAY FOR MUCH OF MY TIME AND NOTICE THE FEELING SIMILAR TO MY OLD CAR WHEN THE BEARINGS STARTED TO GO BAD. IT SEEMS AS THOUGH IT'S COMING FROM THE FRONT LEFT SIDE. I HAVE REPORTED THIS TO MY DEALER AND THEY QUICKLY HAVE LOOKED AT IT AS WELL AS TAKING IT FOR A DRIVE. AFTER CHECKING THE CAR OVER NOTHING HAS BEEN FOUND TO BE WRONG. IT IS NOW DOCUMENTED WITH THE DEALER. CURRENTLY I HAVE OVER 1K MILES ON IT AND SEEMS TO HAVE GOTTEN WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509875April 29, 2013
POWER TRAIN
ON APRIL 27, 2013, WHILE ATTEMPTING TO PARK MY CAR I PUT THE CAR IN REVERSE GEAR AND ALL OF A SUDDEN THE CAR JERKED IN THE REVERSE SO HARD THAT IF A CAR WAS DIRECTED BEHIND ME PARKED I WOULD HAVE HIT IT AND DAMAGED BOTH CARS. THEN, THE CAR JERKED FORWARD WHEN I SWITCH GEARS TO DRIVE FORWARD AND THEN THE CAR STARTED MAKING A LOUD CLICKING SOUND. THEN BEFORE THAT! I HAD A PROBLEM ON 4/19/2013 TRYING TO REVERSE INTO ANOTHER PARKING AREA AND THE CAR DID PRETTY MUCH THE SAME THINGS AS IT DID ON APRIL 27TH. ALSO, SOMETIMES WHEN I PRESS ON MY BRAKES, COMING TO A FULL STOP, THE CAR WILL LOUNGE FORWARD WHILE PRESSING ON BRAKE. THIS IS VERY DANGEROUS OCCURRENCES. I HAVE NOT CONTACT THE DEALER AS OF YET. BUT, I INTEND TOO ASAP. I HAVE ALSO CHECKED FOR ANY RECALLS, AND THERE ARE NONE YET AS OF 2013, BUT THERE ARE A COUPLE OF COMPLAINTS ONLY. 2012 CRUZE HAD SEVERAL AIRBAG, AND ENGINE ISSUES. PLEASE ADVISE! THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509885April 29, 2013
ENGINE
I HAVE A CHEVROLET CRUZE, I BOUGHT IT IN JULY 2011 AND AFTER A FEW MONTHS I DISCOVERED THAT MY CAR WAS SHIFTING ROUGHLY. I ALSO NOTICED THAT MY CAR WOULD NOT GAIN SPEED AT A NORMAL RATE. MY VEHICLE HESITATES ON ACCELERATION AND DID SINCE RIGHT AFTER MY PURCHASE. THE DEALER COULD NOT FIND ANYTHING WRONG ACCORDING TO THEIR DIAGNOSIS "CUSTOMER CONCERN NOT DUPLICATED". NUMEROUS OTHER 2011 CHEVY CRUZE OWNERS ARE EXPERIENCING THE SAME EXACT ISSUE AFTER SEVERAL UNSUCCESSFUL VISITS TO DEALER SERVICE. THIS IS A VERY UNEASY FEELING TO HAVE. WHEN I SIT AT A RED LIGHT THE CAR JERKS AND I IMMIDATELY THINK I GOT REAR- ENDED BUT IT IS JUST THE ENGINE. PLEASE HELP!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509627April 26, 2013
ENGINE
RECEIVED A SAFETY RECALL NOTICE ON JULY 2012 FOR OIL SPILLS/LEAKS ONTO HOT SURFACES. I TOOK MY CAR INTO ROBBINS CHEVROLET DEALERSHIP FOR CHECK UP IMMEDIATELY ON JULY 23, 2012 AND THEY MODIFIED THE ENGINE SHIELD. ALSO, THE BATTERY WAS LEAKING ACID AND THEY REPLACED THE BATTERY, CABLES AND FUSE, BLOCK-CLEANED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509630April 26, 2013
POWER TRAIN
ON APRIL 2, 2013 MY CAR DID NOT CHANGE GEARS PROPERLY AND IT HAD A LOUD NOISE. I COULD NOT MAKE IT TO THE ROBBINS CHEVROLET DEALERSHIP, SO I PULLED OVER AT THE NEAREST GAS STATION AND CALLED ROBBINS CHEVROLET AND EXPLAIN THIS PROBLEM OF THE TRANSMISSION ISSUE. THEY STATED TO CALL THEIR WRECKER SERVICE AND BRING THE CAR INTO THE DEALERSHIP. I CALLED THE WRECKER AND MY WAIT TIME WAS 30 MINUTES AND I WAS TAKEN TO THE CAR DEALERSHIP SERVICE AREA AND ARRIVED AROUND 10:45AM. I EXPLAINED HOW THE CAR WAS STRAINING TO PULL GEARS AND IT WAS UNSAFE TO CONTINUE TO DRIVE IT IN THAT CONDITION. I WAS GIVEN A LOANER CAR AND THE ADVISOR, ALEX CALLED ME AROUND 4PM AND STATED MY CAR HAD A MECHANICAL ISSUE WITH THE TRANSMISSION AND THE POWERTRAIN COVERAGE WARRANTY COVERED THE EXPENSES AND IT WOULD BE AVAILABLE FOR PICK UP ON 4/26/2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509628April 26, 2013
ENGINE
THE CAR ENGINE LIGHT CAME ON AND I TOOK INTO THE ROBBINS CHEVROLET DEALERSHIP FOR A CHECK UP AND I TOLD THE ADVISOR THAT THE CAR WAS RUNNING SLUGGISH AND GEARS WERE SLOW INTERACTING. THEY TOLD ME THEY WOULD RUN A DIAGNOSTIC TEST AND DETERMINE THE PROBLEM(S). THE CAUSE WAS A THERMOSTAT HEATER FAILED, SO THEY REPLACED THERMOSTAT HOUSING AND PULL VACUUM ON CODING SYSTEM TO REFILL COOLANT AND LEAK TEST. THEY ROAD TESTED IT AND STATED IT WAS REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509278April 23, 2013
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
I HAVE A CHEVROLET CRUZE, I BOUGHT IT IN OCTOBER OF 2010; AFTER A FEW MONTHS I DISCOVERED THAT MY CAR WAS SHIFTING ROUGHLY. I ALSO NOTICED THAT MY CAR WOULD NOT GAIN SPEED AT A NORMAL RATE. I HAVE FOUGHT FOR 2 YEARS TO HAVE MY CAR INSPECTED AND REPAIRS TO BE DONE; NOTHING HAS COME OF IT YET. I NOTIFIED GM WITH THE ISSUE AND WAS TOLD THAT THEY WOULD PUT IN A NEW TRANSMISSION. I WAS ALSO NOTIFIED THAT THE ISSUE WOULD PERSIST, IT IS THE WAY MY MODEL TRANSMISSION WORKS. I KNOW THIS IS A SAFETY CONCERN, MY CAR HAS ALREADY LEFT ME STRANDED ONCE. I BELIEVE THAT GM IS GOING UNDER THE RADAR AND JUST TRYING TO APPEASE ME WITH A NEW TRANSMISSION. I ALSO BELIEVE THAT MORE CAN BE DONE FOR THE PROBLEMS THAT PERSIST IN MY CAR AND GM IS REFUSING FOR IT TO BE DONE. MY CAR IS A SAFETY HAZARD FROM THE NUMEROUS RECALLS TO THE TRANSMISSION AND COMPUTER DEFECTS. GM IS TRYING TO PUSH ME INTO ACCEPTING AN AMOUNT THAT IS LESS THEN HALF OF WHAT I HAVE PAID INTO THE CAR OR TAKE THE TRANSMISSION. I HAVE NO OTHER OPTIONS FROM THEM. I WOULD VERY MUCH APPRECIATE SOME GUIDANCE IN THIS MATTER. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508109April 13, 2013
SERVICE BRAKES
THE BRAKE PEDAL TRAVELS TOO FAR BEFORE THE BRAKES ENGAGE. I TOOK IT TO JIM BISHOP CHEVROLET SERVICE DEPARTMENT. THEY TOLD ME THERE WAS NOTHING WRONG WITH THE BRAKES. I THINK CHEVROLET IS HIDING THE FACT THERE IS AN ISSUE. I SEE A LOT OF OTHER PEOPLE COMPLAIN ABOUT THE BRAKES ON CRUZETALK.COM. MY WIFE DOES NOT FEEL SAFE DRIVING THE CAR. IT ONLY HAS 1100 MILES ON THE CAR. I AM GOING TO TRADE THE CAR IN NEXT MONTH. I DON'T FEEL SAFE. TOO BAD, I WILL GIVE THE PROBLEM TO SOMEONE ELSE. I GUESS THAT IS THE CHEVROLET WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507230April 5, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE ATTEMPTING TO COME TO A COMPLETE STOP WITH THE BRAKES ENGAGED, THE VEHICLE LUNGED FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 660 AND THE CURRENT MILEAGE WAS 1,002. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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