Cadillac SRX Complaints

3,266 consumer complaints on file.

#11505550February 4, 2023
EXTERIOR LIGHTING
This issue involves our headlights or lack of lights. Driving the car at night on a dark expressway revealed a frightening issue. Our dim lights were so weak we couldn’t see 10 feet in front of us. We had to use our brights the entire way and took the car to be checked a few days later. We then found out Cadillac had settled a lawsuit regarding faulty lights with SRX models through 2015. They knew the 2016 models had the same lights but chose to play Russian Roulette with it’s “valued 2016 customers” . The only option we had was to spend $2,000+/- for lights (again the same lights were used) if we want to drive at night. These lights should have been recalled but Cadillac let us swing in the wind and makes us pay for their FAULTY lights. Not even an offer to split the cost for lights that will go bad again since they are the same flawed design. Definitely a safety issue and an accident waiting to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505428February 3, 2023
EXTERIOR LIGHTING
The contact owns a 2013 Cadillac SRX. The contact stated that the low beam headlights failed to produce adequate illumination to see the roadway while driving. The contact was unable to drive the vehicle at night. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505148February 2, 2023
EXTERIOR LIGHTING
Vehicle low beam headlights are extremely dim, so dim that to see property at night, the high beam lights must be used constantly. This blinds oncoming traffic and risks a head on collision. General Motors will not replace the headlight assembly. The low beam headlight assembly interior housing is coated with a shiny reflective plastic material. Over time, the heat from the halogen bulb degrades this plastic coating, burning it off. See this YT video here at the 12:13 mark to have a very good understanding. The man disassembles the housing and shows exactly what the problem is. https://youtu.be/i7GKpCgAee0?t=733
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505207February 2, 2023
AIR BAGS
The contact owns a 2013 Cadillac SRX. The contact stated that while driving approximately 35 MPH the driver suffered a medical emergency and lost control of the vehicle causing the vehicle to crash into a fence. During the crash, the front end of the vehicle was damaged but the airbags did not deploy. The driver sustained a fractured jaw and fractured thoracic vertebrae. A police report was taken at the scene and the vehicle was towed to the vehicle holding facility. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet contacted. The failure mileage was 106,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11504879February 1, 2023
UNKNOWN OR OTHER
Delaminating/Unworking Touch Screen - KNOWN Cadillac issue 1) Back up camera is no longer visible when parking my car. 2) GPS is no longer available due to the spider lines, I have to use my phone for GPS on the highway making it unsafe due to the super small screen instead of the large CUE screen in the Cadillac SRX I purchased. 3) You can no longer pair your cell phone with the Bluetooth in the Cadillac, because of the spider lines on the screen causing the screen to stop working completely. This makes my vehicle no longer handsfree. 4) I can no longer control the heating and cooling system with the touchscreen not working,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505049February 1, 2023
STEERING, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
My lights have conditions and when it rains one of my lights do not come on until it is dry. I have replaced two bulbs since 2020. Now my steering wheel warning light came on, I had steering wheel fluid put in, and it's still hard to turn, and the warning light is still coming on with StabiliTrak warning light
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504656January 31, 2023
EXTERIOR LIGHTING
The dim headlights must lose their reflective material around them as they get dimmer with age. I've replaced the headlight bulbs with stock headlight dim bulbs and there wasn't any improvement in visibility. I then replaced the bulbs with the brightest ones NAPA has and minimal improvement. I asked my car mechanic about this and he said they are known for this. He had just replaced the whole assembly for one two days prior to my coming in. Replacement cost $2000 with still having this defect occur again. The bright headlights work excellent. Makes it hard to drive with any visibility at night. Please review this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504413January 30, 2023
EXTERIOR LIGHTING, VISIBILITY/WIPER
There was a defective light headlamp recall issued in year 2020 for my vehicle 2015 SRX Cadillac. This was during the COVID pandemic. The recall started around March 2020 and ended June 2020. I was affected by COVID 19 as many were and I missed that window by a couple weeks. There was a noticeable dimming with my headlamps when driving at night. This issue has threatened me and my family putting our lives at risk. I took my vehicle back to Steve Foley Cadillac where I purchased it and it was confirmed that the headlamps were defective and needed replacement. Management in parts department told me I had to contact GM to get their approval to replace my headlamps in writing or I would have to pay out of pocket (2000.00 +) because the recall had expired by a couple weeks prior to getting my vehicle in for inspection. I continued to reach out to GM with many phone calls thru emails and texts they continued to say someone will call me back or e-mail me but it never happened. The safety and care of customers should never be compromised or ignored when catastrophic outcomes are present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504222January 28, 2023
EXTERIOR LIGHTING
The headlights are very dim and I cannot drive this vehicle at night due to safety. This problem comes back after replacement of headlight assembly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503557January 25, 2023
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the front driver's and passenger’s side headlamps became dim. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the headlamp assembly needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall, and the contact was transferred to the NHTSA Hotline. The failure mileage was 212,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503194January 23, 2023
ENGINE
OIL SENDING UNIT FAILURE ON 2006 CADILLAC SRX OIL SENDING UNIT HAS BEEN REPLACED 4 X LEAKS OIL POSSIBLY CAUSING FIRE OR ENGINE FAILURE OR BOTH OIL SENDING UNIT HAS BEEN REPLACED 4 TIMES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503028January 22, 2023
STEERING
The power steering system has leaked causing a fire I’ve checked all the hoses no leaks pumps intact
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11503071January 22, 2023
EXTERIOR LIGHTING
Headlights grew dimmer and dimmer, creating a serious danger for night-time driving. The problem was confirmed by the local dealer. Both front headlight assemblies were replaced by the dealer at a cost of $2,460. The problem appeared over 2 years ago, but it gradually deteriorated, especially since the vehicle was a second car and not driven often at night. No warning lamps or symptoms until one night we were on the highway and realized it was a huge, scary safety issue as we were not visible to other drivers on the highway, and vice versa.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502880January 20, 2023
ELECTRICAL SYSTEM
My elderly mother has a 2014 Cadillac SRX. While the vehicle was parked, the center information radio cue system screen cracked all of sudden. I am unable to use or see the cue system and afraid to touch the screen, so that I will not cut my hand or get injured. There was no warning that the screen had cracked. Since the incident first happened the cracking has gotten so much worst. I had my my mother take the vehicle to the dealer, to figure out why this happened, they informed me that the cost to replace the entire cue system would cost over $1200, and it was nothing that they could do, and that they have never seen this happen before. The vehicle only had approximately 43,000 miles on it when this happened. This is extremely unacceptable. TSB: PIC6055C (Electrical: Radio/Tape Deck/CD).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502420January 18, 2023
SERVICE BRAKES, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car needs an EBCM or EBTCM depending on which. dealer I'm talking to. The stability control service and power steering are turned off and the anti-lock brakes are disabled. I have been to two dealerships and the part is on nationwide backorder and is not being manufactured. One dealer has 15 clients waiting for the part the other 14 they are not taking new orders. I was told my best bet was to trade the car in. The car is unsafe to drive. I think all 2010 to 2016 SRX's should be taken off the road, they are a danger to themselves and others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501736January 14, 2023
EXTERIOR LIGHTING
Suddenly, low beam headlights have become VERY dim. Both low beam headlights still work. They are both so dim you cannot see the roadway. Research revealed GM knows of this problem and has refused to issue a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501766January 14, 2023
SUSPENSION, STEERING, UNKNOWN OR OTHER
Squeaking noises in the front end sounds like rubbing also when you were at a stop and you turn the wheel from left to right sounds like a rubbing noise just purchased vehicle at the end of summer used started during the winter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501771January 14, 2023
EXTERIOR LIGHTING
Both headlights are filled with condensation which makes driving the car not too good at night getting concerned that they might go out at night due to a short or something cuz of the water
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501566January 13, 2023
WHEELS, SUSPENSION, ELECTRICAL SYSTEM
The screen on the the radio keep going out the tire get wore out quick even after rotation and balancing the Suspension makes noise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501590January 13, 2023
UNKNOWN OR OTHER
Our 2010 Cadillac SRX almost caused an accident. While climbing a hill reduced engine power warning on dash came on and suddenly engine power reduced so much car started rolling backwards into cars behind us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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