Cadillac SRX Complaints

3,266 consumer complaints on file.

#11521834May 13, 2023
POWER TRAIN
Transmission has trouble shifting
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521096May 9, 2023
EXTERIOR LIGHTING
Regular headlights are too dim to be seen at night and it’s verry dangerous to drive at night even after replaceing the a brighter light also happends on Cadillac ats from 2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520575May 5, 2023
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, SUSPENSION, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2015 Cadillac SRX. The contact stated while driving 40-45 MPH, the tachometer went down to 0. Additionally, the check engine warning light and the ABS warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the catalytic convertor, ABS module, and the suspension needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520094May 2, 2023
SUSPENSION, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2011 Cadillac SRX. The contact stated that the brake warning light was illuminated. The contact stated that the vehicle was taken to the local dealer for routine maintenance and was informed about NHTSA Campaign Number: 21V473000 (Suspension). The dealer informed the contact there was an excessive amount of rust and that the recall repair could not be performed. The manufacturer was not contacted. The failure mileage was approximately 107,342.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519822May 1, 2023
ELECTRICAL SYSTEM
Cue screen has spider webbed and not able to use hands free or ac ( only fan moter comes on but to turn on ac it's on the screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518610April 24, 2023
UNKNOWN OR OTHER
2013 CADILLAC SRX. CONSUMER WRITES SEEKING REIMBURSEMENT. THE CONSUMER STATED SHE PURCHASED A LEMON. UPON RECEIVING THE VEHICLE AND WENT TO GET THE TIRE REPAIRED BUT WAS INFORMED BY THE SERVICE SHOP THERE WAS $7663.00 WORTH OF DAMAGES FOR THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518380April 22, 2023
VISIBILITY/WIPER
Lights on dim are extremely dangerous. I could not see an animal in the road after dark. I can not drive my vehicle after dark because of afraid of running over something or crashing. I cannot tell you enough how bad it is. I have been reading complaints on all the Cadillac reviews on my year and model. Why would Cadillac put something on the roads this dangerous?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517786April 19, 2023
EXTERIOR LIGHTING:HEADLIGHTS:BULBS
The contact owns a 2016 Cadillac SRX. The contact stated while driving at night she was unable to see the roadway due to the headlights not providing adequate illumination. The contact stated the TPMS warning light was illuminated. The contact stated that she used the high-beam headlights to continue driving. The contact took the vehicle to the local dealer and was informed that no failure was found with the headlights. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516080April 8, 2023
STEERING
There was a recall on the toe links, but the dealer did not follow procedures. The toe link was replaced during a recall, but the mechanic never aligned the wheels. This should be standard process and should come free after the recall takes place. They never get back to me after a service request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512980March 21, 2023
SERVICE BRAKES
BRAKE, ABS, and traction message came on at the same time. EBCM 20842710 is the part number. Been at BIG STAR CADILLAC in Houston, Texas a month with no explanation except waiting on GM for parts but the Dealership can’t tell me anything and I am ready to call the News station about this situation. They can’t get me in another vehicle unless it’s NEW with a hefty down payment that I don’t have. I have dialysis 3 times a week and now I have to use my wife’s car, now she can’t get to work. What are we supposed to do??? How much longer do I have to wait? They can’t answer that either. This is the USAand can’t get a simple part. No one seem to care either. Very distraught and unhappy. I need help and I need it NOW!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513010March 21, 2023
EXTERIOR LIGHTING
The headlights on Cadillac SRX are defective and Cadillac will not have a recall. The lights are so dim I have to drive with my brights on, which is dangerous to other drivers. If I do not use the high beams, I am not able to see what is on the side of the road at night. There could be a person, other vehicle, etc. Therefore an accident could occur or someone could be injured. Cadillac was assisting with repair costs but that ended a couple years ago and I did not know about it as I did not receive a letter. This is a known defect and many people have expressed concern (I found a forum discussion online regarding this issue). My dealer has quoted a price of $2131.39 to replace the headlight assembly. I would appreciate review of this safety issue with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513066March 21, 2023
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2016 Cadillac SRX. The contact stated that the headlights were dim while driving at night. The contact stated that the failure obstructed her vision while driving at night. The contact had taken the vehicle to the dealer where the failure was acknowledged; however, the vehicle was not under recall or warranty. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512748March 20, 2023
SUSPENSION
I received a recall on my Cadillac SRX for a Rear Toe Link Separation Update issue. I had the repair completed at Plaza Cadillac in Leesburg, FL. This repair was completed on 03/11/2022. I have received multiple recall notices by text message, and Official Recall Notices about this work. I feel that there is gross incompetence somewhere in the system between the authorized dealer and GM and I have been unable to resolve this to stop the incorrect notices about a recall where the work has been completed. I feel that this is not only an inconvenience to receive these incorrect recall notices, but it is also a safety issue, because I could mistake a future recall issue about a problem with my vehicle and overlook it due to the incorrect notices that I have received and continue to receive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512829March 20, 2023
EXTERIOR LIGHTING
Same issue in two class action lawsuits against GM: moisture entered the headlight casing which eroded the plating reflecting the light, resulting in dim headlights, unsafe to drive at night. We have had this issue for year, but managed to drive other cars at night. Now we need to drive this car at night for work. We have replaced the light bulbs. But the issue remains. GM said they sent letters to Cadillac SRX owners in California in 2020 as a result of the lawsuits. After I told the GM rep that I had never seen such letter, she said the best she could do was to take a note on my file. GM should recall the affected SRX’s and replace the headlights, as it is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512563March 18, 2023
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
What component or system failed or malfunctioned, and is it available for inspection upon request? Air bags,crash alerts, rear view cameras,faulty emissions,multiple car part replacement failures, burning wires, low fluids,ac headlight and accessories all failing, fan running, on star error,car engine to hot shutting down, abs traction control errors stabiitrac error among so many others. How was your safety or the safety of others put at risk? 5 accidents, headlights dim Has the problem been reproduced or confirmed by a dealer or independent service center?yes sapaugh go country in Herculaneum mo. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes on all bushcraft, gm reports open 6, Ontario diagnostic errors, unsafe to drive according to on star. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?diagnostic errors 72 plus from on star diagnotics. If you are uncertain, simply state UNKNOWN and provide your best assessment of the incident and cause in your diagnostics. Unknown please contact to obtain proof, to much to list here.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11512240March 16, 2023
SUSPENSION
With GM recall N212340980, the toe link was replaced with a nonadjustable toe link and thus it can not be aligned properly causing the tire to wear incorrectly and causing vibration in the wheels and suspension and also causing the vehicle to pull to the center into oncoming traffic. This is a huge safety issue, the vibration can cause the lug nuts to loosen and wheel to come off while at highway speeds. Now I have to pay to have the toe link to be replaced with an adjustable toe link to correctly align the wheels to end the problem caused by this recall. This has been confirmed by an independent service center. This issue was discovered when the lateral arms were replaced due to the bushing becoming worn and needing replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511908March 15, 2023
EXTERIOR LIGHTING
Normal headlight illumination is insufficient and dangerous to see safely ahead. I must always use bright lights to see
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511561March 13, 2023
EXTERIOR LIGHTING
The contact owns a 2015 Cadillac SRX. The contact stated while driving at night, the headlights failed to provide adequate lighting. The contact stated that the headlights were extremely dim while driving on dimly lit streets. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the headlight assemblies needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511639March 13, 2023
SUSPENSION
The rear toe bar had a recall on it that was replaced. The replacement part is not adjustable. The back wheels are pointed out because of the rear tow bar not being able to be adjusted. This causes the car to pull side to side while driving on snow and ice. I can't go over 30 mph or the car loses control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511446March 12, 2023
EXTERIOR LIGHTING
Cannot see at night, headlights are too dim even after being replaced. After looking into it, this seems to be a major problem for everyone that owes these vehicles. I just bought this vehicle used in December 2021 and did not test drive it at night, so did not know it was an issue when purchased.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX