Buick LaCrosse Complaints

2,125 consumer complaints on file.

#11002722July 2, 2017
ELECTRICAL SYSTEM
AT 80XXX MILES THE DRIVERS FRONT DOOR LOCK ACTUATOR BECAME INOPERATIVE. AT 90XXX MILES THE PASSENGER FRONT DOOR LOCK ACTUATOR BECAME INOPERATIVE. AT 96XXX MILES THE PASSENGER REAR DOOR LOCK ACTUATOR BECAME INOPERATIVE. EACH RUNS $250-300 TO REPAIR. NOT REPAIRING LEAVES THE DOOR UNLOCKED (WHILE DRIVING) OR UNLOCKED (WHILE PARKED AND VEHICLE BECOMES ACCESSIBLE TO ANYONE) OR THE DOOR REMAINS LOCKED WHEN TRYING TO EXIT OR ENTER. IN AN EMERGENCY, THIS MAY CAUSE PROBLEMS. SEARCHING THE INTERNET, THERE ARE MANY COMPLAINTS ABOUT THIS ON THE LACROSSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000988June 24, 2017
ENGINE
ENGINE SUDDENLY STOPPED WHILE BEGINNING TO EXIT FROM AN EIGHT LANE HIGHWAY (680). COULDN'T RESTART. HAD CAR TOWED TO DEALERSHIP. THEY REPLACED MY BATTERY FOR $361.77, IN ORDER TO START THE CAR AND DIAGNOSE THE PROBLEM. THEY CALLED THE NEXT DAY TO INFORM ME THAT I NEEDED A NEW ENGINE...FOR $9000.00!!! ON A CAR THAT WAS WELL MAINTAINED, WITH 60,000 MILES???? TOWED THE CAR TO MY MECHANIC WHO TOLD ME THAT THE A FAULTY SEAL CAUSED A ROD TO BREAK, AND THAT CAUSED THE ENGINE DAMAGE. HAD A NEW ENGINE INSTALLED FOR ABOUT $6000.00. I BELIEVE THAT GM IS RESPONSIBLE FOR THE FAULTY SEAL, AND THE POTENTIAL DAMAGE TO PROPERTY AND LIFE WHICH WOULD CAUSE A VEHICLE TO SUDDENLY STOP RUNNING...CAUSING THE BRAKES AND THE POWER STEERING TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000806June 23, 2017
VISIBILITY/WIPER
I HAVE ISSUES WITH MY DEFROST SYSTEM IN MY 2011 BUICK LACROSSE WHICH IS CAUSING VISIBILITY ISSUES (SAFETY) WHEN I DRIVE. SEVERAL TIMES I HAD TO PULL OFF THE ROAD, ROLL DOWN MY WINDOWS AND TRY TO GET MY WINDSHIELD TO DEFROST SO I COULD SEE TO DRIVE. I LOOKED UP RECALLS ON CARS.COM AND NOTICED THAT THERE WAS A RECALL ISSUED IN MARCH 2011 FOR 2011 BUICK LACROSSE MODELS FOR THE ECC MODULE DESCRIBING THE EXACT SYSTEMS MY CAR IS HAVING. I CALLED THE BUICK 1-800 NUMBER TO INQUIRE ABOUT THE RECALL AND THE REPRESENTATIVE STATED THAT MY PARTICULAR VIN# WAS NOT ON THAT RECALL LIST BUT I COULD TAKE IT TO A DEALERSHIP FOR A DIAGNOSIS AND FOR REPAIRS AT MY EXPENSE. I EXPLAINED TO HER THAT I COULD NOT UNDERSTAND WHY IF MY CAR IS HAVING THE EXACT SAME ISSUES AS THE RECALL IS STATING WHY WOULD MY CAR NOT BE UNDER THE RECALL NOTICE. SHE STATED THAT IT WAS PROBABLY MANUFACTURED AT A DIFFERENT PLANT AND NOT AT THE PLANT WHICH RECALLS WERE ISSUED. MY QUESTION IS "IF I AM HAVING THE SAME EXACT ISSUES AS DESCRIBED IN THE RECALL FOR THE 2011 BUICK LACROSSE MODELS THAN WHY DO I HAVE TO PAY TO HAVE THE PROBLEM DIAGNOSED AND FIXED?" I BELIEVE THAT BUICK SHOULD TAKE RESPONSIBILITY AND CONTACT A DEALERSHIP TO HAVE MY CAR DIAGNOSED AND THEN IF IT IS DETERMINED THAT THIS IS THE SAME PROBLEM AS THE RECALL THEY SHOULD PAY FOR THOSE REPAIRS AS WELL. THIS HAS BEEN AN ON-GOING ISSUE SINCE I PURCHASED THE CAR (USED) IN OCTOBER 2014
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000617June 22, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. THE CONTACT STATED THAT THERE WAS SOME SORT OF AN INTERNAL ELECTRICAL FAILURE WITH THE VEHICLE. THE RADIO AND THE BACK UP CAMERA FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO JOE JOHNSON CHEVROLET (1375 S MARKET ST, TROY, OH 45373, (937) 573-4252) FOR INSPECTION, BUT PROVIDED NO SPECIFIC TESTING AND DIAGNOSIS. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000. UPDATED 08/24/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000412June 21, 2017
STEERING
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 60 MPH AND ATTEMPTING TO MAKE A TURN, THE STEERING LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (COACHELLA VALLEY BUICK/GMC, INDU, CALIFORNIA) WHERE IT WAS DIAGNOSED THAT THE VEHICLE OPERATED AS PROGRAMMED BY THE MANUFACTURER. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995890June 19, 2017
AIR BAGS, SERVICE BRAKES, SEATS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HAD TO PUMP THE BRAKE PEDAL SEVERAL TIMES IN ORDER FOR THE VEHICLE TO STOP. THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. ALSO, THE INSTRUMENT PANEL FAILED TO REMAIN ILLUMINATED IN ORDER FOR THE CONTACT TO VIEW NECESSARY INFORMATION WHILE DRIVING. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE RECEIVED THE AFTERMARKET SEAT COVERING INDICATED IN NHTSA CAMPAIGN NUMBER: 06V417000 (AIR BAGS). THE VEHICLE WAS NOT INCLUDED IN THE RECALL FOR THE COVERING TO BE REPLACED DESPITE THE MANUFACTURER ASSURING THEM IT WAS THE SAME MATERIAL USED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE HUB NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE HAD NOT RECEIVED A SECOND REPAIR FOR THE ABS AND INSTRUMENT PANEL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995303June 15, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I HAVE MORE THEN ONE ISSUE. FIRST IMPORTANT ISSUE. WHILE DRIVING DOWN A STATE ROAD WITH A PEED LIMIT OF 50 AT 50 MPH. MY CAR LOST POWER CHECK ENGINE LIGHT CAME ON AND THE WARNING LIGHT SAYS ENGINE REDUCED POWER ALL ACCELERATION WAS LOST WAS ABLE TO DRIVE AT ABOUT 30 AND WAS CLOSE TO A REPAIR SHOP SO GOT THER THEY DIAGNOSED A THROTTLE SEAL. FIXED AND REPAIRED DECEMBER 30, 2016. 6/14/2017 WHILE DRIVING AT 35 MPH THE SAME THING HAPPENED AGAIN. I HAVE RETURNED TO THE SHOP AND DISCUSSED WITH GM SERVICE CENTER THEY SAY NO SPECIAL NOTICE ABOUT THIS ISSUE BUT I SEE NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE IN FORUMS ON LINE. ISSUE 2. THE LIGHTS ON THE DASH SPEED, WARNING INFO, RADIO LIGHT DIM FOR NO REASON. ISSUE 3 DOOR LOCKS DO NOT WORK FROM KEY FOB OR INSIDE CAR HAVE TO WORK MANUALLY THE PASSENGER SIDE AIR BAG TURNS OFF EVEN WHEN SOME ONE IN THE SEAT. I HAVE HAD THIS REPAIRED ONCE BUT CONTINUES TO TO THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993958June 8, 2017
WHEELS
WE HAVE REPLACED 3 WHEEL BEARINGS IN THE 7 YEARS WE HAVE OWNED THIS CAR. SEEMS LIKE A LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993986June 8, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS SHORTED OUT WITHOUT WARNING. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: RQ17002 (EXTERIOR LIGHTING); HOWEVER, THE CONTACT EXPERIENCED THE FAILURE RELATED TO THE MANUFACTURER RECALL CAMPAIGN NUMBER: 14291 AND NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992977June 3, 2017
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
TRANSMISSION SHIFTS DOWN BY ITSELF WHEN DRIVING OR SWITCHES GEARS. TOOK TO RICK HENDRIX BUICK IN DULUTH, GA FOR SERVICE AND THEY SAID NOTHING WAS WRONG WITH IT. POWER SHORTLY AFTERWARDS WENT OUT AND I HAD TO REPLACE THE ENTIRE POWER STEERING SYSTEM. ALSO CHANGE CAR BATTERY BUT IT CONTINUES TO GRADUALLY LOSE POWER AND GIVES OF A TYPE OF BURNING BURNING SMELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992963June 2, 2017
ELECTRICAL SYSTEM, VISIBILITY/WIPER
WAS AT A STOP LIGHT GETTING READY TO PULL OFF CAR LOST ALL POWER INCLUDING RADIO, WAS ALMOST REAR ENDED. I WAS ON A CITY STREET. ALSO NO MATTER WHAT TYPE OF WINDSHIELD WIPER I HAVE PUT ON THIS CAR. THEY DON'T SEEM TO KEEP THE WINDSHIELD CLEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992386May 31, 2017
ENGINE
SEAL IN FRONT TIMING COVER FAILED AND WAS LEAKING OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992573May 31, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TALLAHASSEE FORD LINCOLN (LOCATED AT 243 N MAGNOLIA DR, TALLAHASSEE, FL 32301 850-878-4855), WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE DEALER SENT THE CONTACT TO DALE EARNHARDT JR. BUICK GMC CADILLAC (LOCATED AT 1850 CAPITAL CIRCLE NE, TALLAHASSEE, FL 32308) WHERE IT WAS DIAGNOSED WITH A DEFECTIVE AIR BAG SENSOR. THE CONTACT STATED THAT HE TOOK THE DIAGNOSTIC REPORT BACK TO TALLAHASSEE FORD SINCE THE VEHICLE WAS RECENTLY PURCHASED THERE AND HE WANTED THEM TO PAY FOR THE REPAIRS. THE CONTACT WAS INFORMED BY THE SALES REPRESENTATIVE THAT THEY WOULD NOT PAY FOR THE AIR BAG SENSOR REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991272May 23, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING THE VEHICLE, THE HVAC SYSTEM FAILED AND THE CONTACT WAS UNABLE TO DEFROST THE WINDOWS WITHOUT WARNING. THE VEHICLE WAS DIAGNOSED BY THE LOCAL DEALER (HIGH PERFORMANCE BUICK GMC, LOCATED AT 1985 CALIFORNIA AVE SW, CAMDEN, ARKANSAS) THAT THE ECC PANEL NEEDED TO BE REPLACED AND THE ECC MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V149000 (VISIBILITY) THE MANUFACTURER DID NOT OFFER ANY FURTHER ASSISTANCE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000. UPDATED 07/13/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990510May 19, 2017
SEAT BELTS, VISIBILITY/WIPER
CAR HAS 500 MILES ON IT. DRIVER SEAT BELT WILL NOT RELEASE. HAVE TO PUSH PULL NUMEROUS TIMES FOR ABOUT 2-4 MINUTES TO GET BELT TO RELEASE TO ATTACH. THEN WITH CERTAIN MOVEMENT BELT WILL LOCK YOU IN POSITION, NO ROOM TO MOVE UPPER TORSO. TOLD BY DEALER AND BUICK THAT THE PART IS NOT RELEASABLE, ONLY A PRODUCTION PART. IT HAS BEEN SITTING AT DEALERSHIP FOR OVER 3 WEEKS, STILL WAITING ON BELT ASSEMBLY. DEALER CLAIMS THAT THEY CAN ONLY WAIT ON GM, YET DEALER IS SENDING ME INFO ON THEIR GRET CUSTOMER SERVICE AND SALES. SALESMAN CONTACTED ME AND WANTED TO KNOW HOW AM I ENJOYING NEW VEHICLE--TOLD HIM TO LOOK OUT HIS WINDOW WHERE IT HAS BEEN SITTING FOR LAST 3 WEEKS. ALSO DRIVER SIDE WIPER ARM WAS HITTING A PILLAR WHEN IN OPERATION, VEHICLE WAS IN SHOP TO GET THIS AND DEFECTIVE PAINT ON BUMPER FOR 1 WEEK. WITH SEAT BELT ISSUE THIS IS GETTING CLOSE TO 1 MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985674May 15, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNED A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLAMPS INDEPENDENTLY FAILED TO ILLUMINATE. THE FAILURE OCCURRED WITHOUT WARNING. THE FAILURE OCCURRED APPROXIMATELY FIVE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOW BEAM HEADLAMPS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000. UPDATED 07/13/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985623May 14, 2017
AIR BAGS
THE AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY. ACCORDING TO MY ONLINE RESEARCH THIS SEEMS TO BE VERY COMMON ON THE 2008 LACROSSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984853May 11, 2017
EXTERIOR LIGHTING, EQUIPMENT:ELECTRICAL
LOW BEAM LIGHTS KEEP GOING OUT. WE REPLACED THE BULBS ON THE DRIVER SIDE SEVERAL TIMES IT WOULD WORK FOR 1 HOUR TO 2 MONTHS THEN IT WOULD GO OUT AGAIN. NOW I HAVE NO LOW BEAM LIGHTS AT ALL. REPLACED THE DIMMER SWITCH AND IT DID NOT HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984669May 10, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2011 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 60 MPH IN THE LEFT LANE, AN 18 WHEELER TRUCK MERGED OVER AND SMASHED THE CONTACT'S VEHICLE AND ANOTHER VEHICLE INTO THE METAL GUARDRAIL. NONE OF THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED HEAD INJURY, BACK PAINS, AND LEG PAINS. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND THE INSURANCE COMPANY TOWED THE VEHICLE. THE CAUSE OF THE AIR BAG FAILURE WAS NOT DIAGNOSED. A DEALER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THERE WAS NO AIR BAG RECALL. THE CONTACT WAS TO REACH OUT TO THE MANUFACTURER TO DETERMINE WHY THE AIR BAGS FAILED TO DEPLOY. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10984247May 8, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. ON SEVERAL OCCASIONS, THE CONTACT APPLIED THE BRAKE PEDAL TO ENGAGE THE PUSH BUTTON START, BUT THERE WAS NO RESPONSE. THE DEALER WAS UNABLE TO REPLICATE THE FAILURE. A SECOND DEALER INDICATED THAT THEY REPLACED THE KEY FOB BATTERY, BUT THE REPAIR WAS NOT A SOLUTION TO PREVENT THE FAILURE. THE MANUFACTURER PROVIDED NO REPAIR SOLUTION. THE CONTACT HAD NO REMEDY FROM THE MANUFACTURER PERTAINING TO THE BRAKE SYSTEM WITH THE PUSH BUTTON START FEATURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 26,000. ...UPDATED 06/14/17 *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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