Acura MDX Complaints

3,381 consumer complaints on file.

#11123201August 29, 2018
SEATS
HEADREST IS EXTREMELY UNCOMFORTABLE. I KNOW THEY ARE SUPPOSEDLY SAFE, BUT I DON'T THINK IT'S TRUE. THEY FORCE THE HEAD FOREWARD AND LEAVE A BIG VOID FROM THE TOP OF YOUR SHOULDERS TO THE BOTTOM OF YOUR HEAD. THIS COULD BREAK YOUR NECK IN A COLLISION BY FORCING THE HEAD. SORT OF A REVERSE WHIPLASH, IF YOU WILL. WORST OF ALL, THEY CAUSE ME A LOT PAIN ON LONG TRIPS. PLEASE RECALL THESE AND REPLACE THEM WITH TILT-ADJUSTABLE HEADRESTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122483August 27, 2018
AIR BAGS
THE AIRBAGS TURN OFF WHEN I'M DRIVING AND THEY DON'T COME BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122454August 26, 2018
POWER TRAIN
THE TRANSMISSION SHIFTS HARD AND ROUGH, SLIPS IN AND OUT OF GEAR AND ON TWO SEPARATE OCCASIONS (BOTH BEING ON THE FREEWAY) THE TRANSMISSION GOT STUCK AND WOULD NOT RESPOND AT ALL AND I SAT IN THE CAR COASTING AS IF THE CAR WAS IN NEUTRAL WHILE ON THE HIGHWAY. I HAVE TAKEN THE CAR IN TO ACURA 6 TIMES AND HAVE RECEIVED NO HELP AT ALL. I HAVE CONTACTED ACURA CORPORATE AND STILL RECEIVED NO HELP. I'M HIGHLY CONCERNED FOR MYSELF AND MY FAMILIES SAFETY. THIS IS NOW MY DAILY DRIVER AND THE TRANSMISSION IS ONLY GETTING WORST OVER TIME. IN REGULAR CITY STREET DRIVING, BRAKING IS SCARY BECAUSE THE TRANSMISSION ACCELERATES BEFORE IT SLOWS DOWN AND THE CAR SHIFTS DOWN SLOWLY SO BY THE TIME I ACTUALLY STOP THE CAR, THE CAR IS STILL SHIFTING DOWN. THE CAR JERKS WHEN I PRESS ON THE GAS OR WHEN I BREAK TO STOP. I'M AFRAID AN ACCIDENT IS GOING TO HAPPEN IF I HAVE TO SLAM ON THE BREAKS TO AVOID A COLLISION BECAUSE THE TRANSMISSION CAN'T DECIDE WHICH GEAR TO SHIFT INTO. ACCELERATION IS A BIG PROBLEM AS WELL. IF I'M AT A COMPLETE STOP AND PRESS THE GAS TO GO THE CAR LAGS AND THEN JOLTS INTO GEAR AND THEN JOLTS AGAIN INTO THE NEXT GEAR. I PAID A LOT OF MONEY FOR THIS CAR AND I DO NOT FEEL SAFE DRIVING IT AT ALL I'M TRULLY SCARED I'M GOING TO BE INJURED OR MAYBE WORST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121836August 23, 2018
UNKNOWN OR OTHER
THE VEHICLE COMPRESSOR CLUTCH ASSEMBLY FAILED AFTER THE BOLT BACKED ITSELF OUT. THE FAILURE OF THIS BOLT RESULTED IN THE VEHICLES INABILITY TO ENGAGE THE COMPRESSOR AND AS A RESULT THE A/C DOES NOT WORK AND JUST BLOWS HOT AIR. IT APPEARS TO BE RELATED TO THE RECALL ISSUED ON CERTAIN MODEL YEAR 2014-2015 ACURA MDX'S; MINE WAS MANUFACTURED IN 3/2014. THE LOCAL ACURA DEALERSHIP WILL NOT COVER THE REPAIR UNDER THE RECALL FOR SOME REASON EVEN THOUGH THE PART FAILURE, AS DESCRIBED BY THE SERVICE TECHNICIAN, IS EXACTLY WHAT IS ADDRESSED BY THE RECALL. APPARENTLY, MY VEHICLE WAS MANUFACTURED OUTSIDE OF THE DATE RANGE ADDRESSED BY THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121054August 20, 2018
UNKNOWN OR OTHER
THE BRAND NEW SUV (2017 ACURA MDX AWD TECH PACKAGE) HAS ABOUT 7000 MILES AND FOR THE LAST 300 MILES IT IS HAVING PROBLEMS WHICH ARE CRITICAL SAFETY ISSUES, WHEN THE GAS IS SLIGHTLY PRESSED TO INCREASE SPEED IN A MOVING VEHICLE. THIS ISSUE IS SEEN AT LEAST ONCE A DAY OR ONCE IN 2 DAYS. THE SUV HAS AUTO BRAKING FEATURE AND IT IS DEFINITELY NOT RELATED TO THAT. 1. THE CAR BRAKES BY ITSELF (SLIGHTLY SLOWING DOWN FOR 1 TO 3 SECONDS) 2. THE CAR SPEEDS UP UNEXPECTEDLY AND THEN BRAKES BY ITSELF. I TOOK IN THE CAR FEW TIMES TO THE ACURA DEALERSHIP AND THEY SAID THEY DID NOT SEE ANY ISSUES IN THE COMPUTER. SO NOW I AM VERY CONCERNED AND WORRIED TO PUT MY FAMILY IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121145August 20, 2018
POWER TRAIN
TRANSMISSION SHUDDERS AT VARIOUS SPEEDS BETWEEN 15-55 MPH. MOST SEVERE AT APPROX 35-40 MPH BETWEEN 1500-2000 RPM. THIS IS A KNOWN ISSUE BY ACURA/AMERICAN HONDA AS EVIDENCED BY SERVICE BULLETIN 16-044.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120933August 19, 2018
AIR BAGS, ELECTRICAL SYSTEM, POWER TRAIN
[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120680August 17, 2018
UNKNOWN OR OTHER
CAR CAUGHT ON FIRE IN THE MIDDLE OF THE ROAD. I WAS INSIDE OF THE CAR WITH MY THREE KIDS, MY HUSBAND WAS DRIVING, THE CAR STARTED SMOKING, WE STOPPED IN THE MIDDLE OF THE ROAD AND EVERYBODY RAN OUT OF THE CAR AND THE CAR CAUGHT UP IN FLAMES, WE HEARD AN EXPLOSION, THE POLICE OFFICERS AND FIREFIGHTERS ARRIVED AND THEY STOPPED THE FIRE. THEY FILED A REPORT WITH CITY OF ISSAQUAH #18-09696. WE CALLED THE DEALERSHIP AND ACURA CUSTOMER RELATION AND THEY DIDN'T WANT TO GO SEE THE CAR AND CHECK WHAT CAUSED THE FIRE. FIREFIGHTER MENTIONED IT COULD HAVE STARTED IN THE ENGINE. FROM MY POINT OF VIEW, THIS WAS A MANUFACTURING DEFECT AND SHOULD BE COVERED BY THE CAR'S WARRANTY. I WOULD LIKE TO REQUEST FOR A COMPENSATION, THE MONEY SPENT ON THE CAR SO FAR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11120215August 15, 2018
ELECTRICAL SYSTEM, POWER TRAIN
WHEN PULLING FORWARD FROM A STOP INTO A CAR WASH, THE ZF 9-SPEED TRANSMISSION DROPPED INTO NEUTRAL WITHOUT WARNING, CAUSING THE VEHICLE TO LOSE ALL ABILITY TO MOVE FORWARD. WHEN THIS HAPPENED, ALL WARNING LIGHTS ON THE DASH ILLUMINATED, INCLUDING STABILITY CONTROL, AIRBAGS, CHECK ENGINE, LANE DEPARTURE, AND FRONTAL COLLISION SYSTEM, AND THE DIGITAL DISPLAY FLASHED THROUGH EVERY COMPONENT ON THE CAR SAYING THERE WERE SYSTEM FAILURES IN THEM ALL. THE IMMEDIATE REMEDY WAS TO STOP, PLACE THE VEHICLE IN PARK AND SHUT OFF THE ENGINE. WHEN RE-STARTED THE VEHICLE WAS ABLE TO BE DRIVEN, BUT ALL SYSTEM FAILURE LIGHTS AND WARNING LIGHTS ON THE DASH AND DIGITAL DISPLAY REMAINED ILLUMINATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119701August 13, 2018
POWER TRAIN
TOTAL TRANSMISSION FAILURE WHILE UNDER INCLINE LOAD DRIVING, LEAVING VEHICLE UNABLE TO MANEUVER IN TRAFFIC TO REASONABLY GET TO SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119430August 12, 2018
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE LETTERS ON THE SHIFTING CONTROLS ARE WEARING OFF WITH NORMAL USE CREATING AN UNSAFE CONDITION AS IT IS BECOMING UNCLEAR WHICH SHIFT BUTTONS PUT THE VEHICLE IN PARK. THIS HAS OCCURRED ON BOTH MY 2016 HONDA VEHICLES. HONDA HAS ACKNOWLEDGED THIS ISSUE BUT ONLY OFFERS TO PAY ONE HALF OF THE COST OF CORRECTING THIS DANGEROUS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119473August 12, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AUTOMATIC SAFETY DOOR RELOCK FAULTY. THE REMOTE WAS USED TO UNLOCK THE DOORS. THE REAR DOOR WAS OPENED AND THE BABY WAS PLACED IN THE CAR SEAT. THE DIAPER BAG WAS THEN PLACED ON THE FLOOR OF THE BACK SEAT. DOORS AUTOMATICALLY RE-LOCKED AFTER 30 SECONDS WITH BABY AND CAR KEYS STUCK INSIDE. 911 WAS CALLED TO RESCUE THE BABY AND BUST OPEN THE DOOR. THIS SHOULD ABSOLUTELY NEVER HAPPEN. AFTER CHANGING THE SETTINGS TO 90 SECONDS, THE CAR STILL LOCKS AT 30. ACURA DENIES HEARING THIS HAPPEN. ACURA SAYS THERE IS NO WAY TO DISABLE THIS "FEATURE".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118778August 9, 2018
AIR BAGS, ELECTRICAL SYSTEM
SRS DEVICE FAILED, LEAVING AIR BAGS INOPERABLE. DEALER ASKED FACTORY REP TO AUTHORIZE SERVICE. DENIED BY ACURA. THIS IS A SAFETY HAZARD. RESEARCH INDICATES IDENTICAL PROBLEMS IN OTHER VEHICLES, A PRIOR CLASS ACTION SETTLEMENT AND OTHER COMPLAINTS. SRS WARNING LIGHT STAYS ON. BOTH DEALER AND INDEPENDENT GARAGE TESTED AND CONFIRMED UNIT IS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118863August 9, 2018
ELECTRICAL SYSTEM
CAR BATTERIES RUN OUT POWER WELL WITHIN THEIR WARRANTY PERIOD TO THE POINT WHERE THE VEHICLE STALLS WITHOUT ANY ADVANCE NOTIFICATION / ALERT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114398July 29, 2018
AIR BAGS, SEAT BELTS
SRS AIR BAG LIGHT ERROR CODE 61-10 FOR DRIVER SIDE SEAT BUCKLE SWITCH FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114287July 28, 2018
ELECTRICAL SYSTEM, SEATS
THE SEAT WARMER WAS ON, AND BECAME O HOT THAT IT BURNED A HOLE THROUGH THE PADDING AND THE LEATHER, ABOUT 2 1/2 INCHES BY 1 INCH. FUSE IS REMOVED, BUT NOW HAVE NO SEAT WARMER ON THE DRIVER SIDE, AND I AM INTIMIDATED TO HAVE A PASSENGER USE THE SEAT WARMER ON THE PASSENGER SIDE. PHOTO ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113899July 26, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHEN DRIVING AROUND 75 MPH ON THE INTERSTATE I WENT TO SWITCH LANES AND WHEN PRESSING THE ACCELERATOR NOTHING HAPPENED AND ACCELERATION WAS NOT POSSIBLE. ALL WARNING LIGHTS CAME ON, INCLUDING ALL WHEEL DRIVE SYSTEM PROBLEM, EMISSION SYSTEM PROBLEM, ALL WHEEL DRIVE SYSTEM PROBLEM, TRANSMISSION SYSTEM PROBLEM. CHECK ENGINE AND SH-AWD. THE POWER STEERING AND BRAKES STILL WORKED AND WAS EXTREMELY LUCKY TO GET THE CAR TO THE SHOULDER WITHOUT GETTING INJURED OR KILLED. HAD CAR TOWED TO CHATTANOOGA ACURA DEALER. CAR WAS OPERATING NORMALLY WHEN THEY RECEIVED IT. ACURA TECH SUPPORT ADVISED DEALER TO REPLACE TRANSMISSION AND TRANSMISSION CONTROL MODULE (TCM). ALSO WAS TOLD ACURA IS WORKING ON A SOFTWARE UPDATE FOR THE TCM BUT IT IS NOT AVAILABLE YET BUT I HAVE LITTLE CONFIDENCE IN THE FIX AND LITTLE CONFIDENCE THAT THIS WON'T REOCCUR. STRONGLY CONSIDERING REPLACING THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113640July 25, 2018
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
WHEN OPENING THE AUTOMATIC TRUNK IT STARTS COMING AND FALLING DOWN RAPIDLY AS TO ALMOST HAVE OUR HEADS TRAPPED. IT'S A DEATH AND INJURY AWAITING TO HAPPEN. I HAVE CONTACTED BOTH ACURA DEALERSHIP AND ACURA CUSTOMER CARE AND THEY REFUSE TO NOTATE THIS SAFETY ISSUE AND RESOLVE. THEY WANT ME TO PAY FOR A NEW PART WHEN IN NO WAY DID WE CAUSE THIS MALFUNCTION TO OCURR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112598July 20, 2018
ELECTRICAL SYSTEM
MY 07 ACURA MDX HAS BEEN EXPERIENCING INTERMITTENT RESETS WHILE DRIVING. NAVIGATION AND RADIO TURN OFF AND ON AND THE VEHICLE DOES NOT ACCELERATE WHEN GAS PEDAL IS PRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112342July 19, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
9 SPEED TRANSMISSION LURCHES FORWARD WHEN TRYING TO STOP - SENDING THE CAR FORWARD WHILE TRYING TO BRAKE. HAPPENS WHEN THE CAR SHOULD SHIFT BETWEEN GEARS 3-2 AND 1-2/2-1. ACURA DEALERSHIP SAID IT'S THE FUEL SAVER ONCE, NORMAL THE SECOND TIME, AND UPDATED THE TCM/PCM ANOTHER. THERE IS NO ONE ADDRESSING THIS WHEN IT COULD SEND MY CAR INTO ANOTHER CAR WHEN TRYING TO STOP. THE LAST TIME I DROVE IT ON SUNDAY 7/15 I WAS SLOWING DOWN TO TURN INTO A SHOPPING CENTER, GOING AROUND 20MPH WHEN THE CAR JERKED FORWARD, SNAPPING MY NECK FORWARD 12"-14" THEN BACK AGAIN. THE CAR IS AT THE DEALERSHIP NOW WITH THE SERVICE ADVISER SAYING THE LURCHING IS THE FUEL SAVER AND THAT ACURA WON'T PAY FOR A WARRANTIED ITEM UNLESS THE SERVICE LIGHT/CODES ARE THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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