Acura MDX Complaints

3,381 consumer complaints on file.

#11428370August 9, 2021
SUSPENSION
TERRIBLE UNDERBODY RUSTING CAUSING SUBFRAME TO COME OUT OF THE REAR. VEHICLE ABOUT TO SPLIT IN 2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428239August 8, 2021
UNKNOWN OR OTHER
11/17/2020 Acura battery of our 2012 Acura MDX failed & was replaced under manufacturer warranty, via comp was provided. 6/29/2021 Acura battery failed again. Dealership did not honor warranty claiming manufacturer Acura would not pay for replacement. Dealership said I needed to contact Acura Client Relationship which I did. ACR initially said dealership was at fault & the battery should be replaced under warranty. I asked for a client number & was placed on 10 minute hold. When agent returned she changed her story saying battery was not under warranty even though it had been replaced under warranty in November 2020. Their reason was I ‘did not pay for the battery.’ This is not true as I did pay a prorate portion of the replacement in November & the original battery I purchased with the certified vehicle purchase. The ACR agent declined to provide me a claim number. I talked to the dealer service manager Andrew Jackson & the service tech writer Tevin Jackson. I requested contact information for an Acura Zone or Regional Manager. Andrew stated he would speak to general manager - Cecil Turner. I followed up with Andrew, was told that Acura Client Relations have no record of my call (I have itemized billing & therefore proof of the call including duration) & he asked me to call back to get a claim number. I did this & obtained a claim number which I provided to Mr. Jackson. I followed up again & was told the Regional representative was going to try & obtain an Acura Loyalty Card. Weeks later I checked on this again & was told they were still trying. While the dealership is not at fault & my claim of Fraud is not directed at Acura of Little Rock or Mr. Tevin, Mr. Andrew or Mr. Cecil (even though as a 21 year customer of this dealership he has not bothered to contact me in any way) I am very dismayed that the manufacturer Acura – an American Honda com. The repeated battery failures are a real & present safety danger. Acura batteries are garbage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427469August 2, 2021
STEERING, WHEELS, ELECTRONIC STABILITY CONTROL (ESC)
When making a sharp turn on hot days the car makes a grinding noise like something is grabbing the tire. It slows the car, hands the steering wheel and then the VSA hazard light comes on. It is a recurring issue and mechanics have not been able to diagnose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427483August 2, 2021
ELECTRICAL SYSTEM
The battery has been drained on three separate occasions this year (2021). I replaced the battery after the first occurrence. Each time I have had to use a battery jump to restart the vehicle which sufficed to get it operating and return home. On the last occasion, the car started to display dash board warning messages before arriving at home after driving only 15 miles. This came with a fully charged battery installed to get the car restarted. Previously I could see no error codes, but following this latest incident the AWD error code 77-01 is displayed by an OBD reader. The vehicle began to run roughly and flashed many dashboard warnings as the battery began to draw down to zero power. Latest incident required a battery replacement instead of just a jump to restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427269July 31, 2021
ENGINE
when air conditioner is running in hot summer days, the car hesitates to restart (sometimes) following idle stop engine shutoff after coming to a full stop at a stop sign or red light. I strongly feel this is a safety concern as this impedes traffic and can causes road rage. If needed I can share video of this situation recurring time to time. Car starts just fine every single time outside of idle stop situations and battery health is near perfect. There are hundreds of forums talking about this exact condition across acura models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426559July 26, 2021
UNKNOWN OR OTHER
Car feels like being locked while I can only be able to drive at a very low speed(maybe 1m/h). Dealership said everything is fine. They don't see the problem. They did nothing to address these issue. Two messages on dashboard: Electronic parking brake problem, Emissions system problem. First appear on 7/23/2021 just when the issue appears.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425142July 16, 2021
UNKNOWN OR OTHER
I have a 2005 MDX. It allows me to take out my key without putting it in park. Being unaware, I turned it off while it was still in drive and it rolled back into another parked vehicle November of 2019. There is a report with the police department and my insurance covered the other vehicle's repair costs. It has rolled several times in the last couple years but luckily not into other cars. I don't remember having this problem prior to the last couple years. It is a safety issue and dangerous to others and if I can't get it repaired I would need to get rid of it. The problem is it is still in very good shape otherwise and has many more miles to give. There is no warning to help me remember to put it in park. This started happening sometime in mid 2018. Do I have any recourse?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11424905July 15, 2021
AIR BAGS
The airbag light is on I went to have the airbag replaced. I was told I couldn't get my airbag replaced because it was a CANADIAN vehicle and they couldn't get the part etc. to replace it. So I have a Canadian vehicle that was not disclosed to me at the time of purchase. What can I do to resolve this issue? I purchased the Suv from Walt Sweeny 6315 Harrison Avenue Cincinnati Ohio 45247Auto Center 877- 300-3930. I spoke with the owner once and other person. No resolution has come about yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424713July 14, 2021
AIR BAGS
Never been in accident, Srs warning on dash, so took to Acura service dept in November of 2020, they confirmed it's the opds unit & the opds sensor inside seat, said it's not the seatbelts, & no airbags will deploy if in accident, they want to charge $1700+tax, we are poor & can not afford that or to buy another vehicle, our safety of our family with kids are at risk if in a accident because we can not afford the charge to replace the parts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424860July 14, 2021
POWER TRAIN
Vehicle suddenly brakes at freeway speeds and sways to one side. VSA light and warning light comes on. After couple of seconds, vehicle resumes freeway speed. This has happened few times in last 2 weeks. It causes the SUV to sway and can easily lose control or drift into adjacent lane causing accident. After stopping and restarting the warning lights go away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424352July 12, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
2017 Acura MDX purchased May 2020. Incidences has happened 5 times. Twice this month in July 2021 the brakes engaged! Anxiety and fear of being hit by cars behind. 1st incident:location back road When the brakes engaged the vehicle in front had taken a right turn. The vehicle was cleared from mine so it came as a scare as it stopped in the middle of the road with others behind me honking….. The brakes released and i proceeded driving. 2nd:location back road Again In front a vehicle turned right and the brakes engaged. I hit the gas gently i dont know if that helped to disengage the brakes or not. 3rd: location highway Brakes engaged and immediately released. I was in passing lane and a truck in middle lane ….. this made no sense. 4th: location at intersection Truck turned left across and in front of me, brakes engaged and stopped my car, only to find out a low trailer was being towed. Brakes did help prevent an accident. KUDOS earned here!!!! 5th: location back road speed less than 40mph Vehicle in front of me turning right Again my brakes engaged! Again I used the gas hoping the brakes would disengage. I dont know if it helped or not. Now I ONLY use the cruise control on highways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424283July 11, 2021
SERVICE BRAKES, SUSPENSION, STEERING
The car is making extreme noise from the rotors and it’s screeching. I took the car to paragon Acura multiple times and they stated it’s normal. A brake sign pops up and the car seems extremely unsafe. I have videos to to show everything
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424043July 9, 2021
ENGINE, POWER TRAIN
I have a 2013 Acura MDX with an estimated 87k miles. Over the past 3 months, the engine will cut off while I'm driving and the steering wheel and brakes lock up. This has happened about 5 times in a three-month period. There are no warning lamps on my dashboard and no codes appeared during the diagnostic tests. My mechanic is unable to reproduce the issue. I have two young sons and am terrified of driving them in the MDX. The engine failure happens very randomly as it's cut off while driving at varying speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423124July 1, 2021
POWER TRAIN
The contact owns a 2009 Acura MDX. The contact stated while driving at an undisclosed speed and approaching a stop sign, the accelerator pedal was depressed however, the vehicle failed to respond. The contact shifted the vehicle to neutral and back to drive and the vehicle responded slowly. The failure recurred several times. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 150,061.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422985June 30, 2021
POWER TRAIN
When driving the car will shift into neutral. The only way to accelerate is to manually shift the gear shift into neutral and then back to drive. This occurs frequently at stops. There was a recall for this issue in 2004. The Acura dealership in Fort Worth, Texas indicated that the recalled part was replaced, however, this issue has re-occurred or was not properly fixed in the first instance. This is likely due to a replacement of the same defective transmission part. I have requested the Acura dealership to look at the transmission as it relates to the recall (recall number 04V17600). Although they are aware that this is the issue, they refuse to redress the problem. They state that I will need to pay for an entire new transmission. This is an issue with the Acura components and not a problem caused by the driver. Acura should be required to fix the issue. They are making the road unsafe for drivers at the driver's expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422650June 28, 2021
ENGINE
Acura has an open recall that shows the symptoms or malfunctions my vehicle is having for my year, make, and model, but the vehicle I.D number doesn't show this type of recall for it. Now, these things do not add up give the malfunctions I'm experiencing. First and foremost, the car stalls, I could be on the NJ turnpike and as soon as traffic slows down car goes into neutral on its own and engine just shuts off in the middle of traffic, do not know when its going to happen, it just happens. Car then turns on once fully stopped and foot is on break but probably after another hour same thing and it is continuous. I have replaced a number of things and it is still malfunctioning. NHTSA Recall # 19V-060. No check engine light recorded since i bought the car and when running, car runs smoothly. It is preowned vehicle, called Acura and I was told that the fuel pump was replaced, but according to the recall it also needs a software update to fix the malfunction. At this point I just need help on taking the proper steps on getting this safety issue fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422259June 25, 2021
POWER TRAIN
A transmission error popped up on the car and the vehicle would not accelerate past a few miles per hour. The issue is happening intermittently and the dealer and Acura service claims it’s a random issue. A sign that says brake fault keeps popping up as well and it’s really scary to drive the car. Acura service said it’s normal and working as designed and there is no fix at the moment
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422016June 23, 2021
ENGINE, POWER TRAIN
The contact owns a 2016 Acura MDX. The contact stated while driving at various speeds, the vehicle would stall. The contact also stated that the vehicle would jerk when the accelerator pedal was depressed. The contact stated the information and engine warning lights were illuminated on the control panel. The vehicle was taken to a local dealer where it was diagnosed with the transmission needing to be updated. The vehicle was repaired but the failure still occurred. The contact was relating the failure to NHTSA campaign number: 19V060000 (Fuel System, Other). The manufacturer had been informed of the failure and the contact filed a claim. The failure mileage was approximately 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421625June 21, 2021
ENGINE, POWER TRAIN
We were driving on the highway yesterday at 75 mph when suddenly our tachometer jumped a couple of times and then the car lost all power and switched into neutral. It's the same transmission problem others are reporting and dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421722June 21, 2021
SEAT BELTS
Went out with family recently and all of a sudden front passenger side seat belt buckle won't latch. I took it to the dealer (Pohanka Acura). They said seat belt buckle has to be replaced and it will cost approx. $1000. I called Acura and they said this is not a warranty issue. Car is only 7 years old and front passenger side is used only occasionally by an adult. I would like Acura to pay for the replacement of my seat belt buckle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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