Acura MDX Complaints

3,381 consumer complaints on file.

#10872541June 4, 2016
SUSPENSION
I HAVE A MDX WITH SPORT SUSPENSION. I RECENTLY VISITED MY MECHANIC TO DISCOVER THAT BOTH OF MY REAR SHOCKS ARE BLOWN. AFTER LOOKING INTO FIXING IT, I NOTICED THAT THERE ARE SO MANY PEOPLE EXPERIENCING THE SAME ISSUE PREMATURELY. NOT ONLY IS IT A COMMON ISSUE WITH THIS VEHICLE TRIM, THE PARTS ARE VERY EXPENSIVE DUE TO THE ELECTRONIC COMPONENTS. WITH SO MANY PEOPLE EXPERIENCING THE SAME ISSUE, IT SEEMS THE CORE ROOT OF THE PROBLEM MAY BE A FAULTY DESIGN OF THE SHOCKS. MY CONCERN IS REPLACING A FAULTY PRODUCTS WITH ANOTHER FAULTY PRODUCTS, AND EXPERIENCING THE SAME ISSUE ALL OVER AGAIN SHORTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872343June 3, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 ACURA MDX. EACH MORNING WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, IT WOULD FAIL TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871623May 31, 2016
SERVICE BRAKES, ENGINE
BAD BRAKE ROTORS AT 12000 MILES STARTED FACING VIBRATION IN STEERING WHEEL WHEN MDX HAD 8K MILES ON IT AND AT THAT TIME DEALER TOLD THAT ITS NORMAL IN MY NEXT SERVICE FOR OIL CHANGE I TOLD THE DEALER TECH THAT I AM STILL FACING THE PROBLEM AND ITS QUITE SIGNIFICANT. HE STATED THAT ITS ROTOR SURFACE ARE UNEVEN AND WARPED AND HE HAS TO RESURFACE ALL 4 OF THESE ROTORS. HOW CAN ROTOR GETS WARPED AT 12-13K MILES. ITS FAIRLY NEW CAR. MY CONCERN IS TO REPLACE ALL THE BAD ROTORS BUT DEALER INSISTED THAT THEY WILL RESURFACE THOSE ROTORS. RESURFACING REDUCES THE LIFE OF THE ROTORS AND THEN I CALLED ACURA AND THEY ASSIGNED ME DISTRICT CASE MANAGER AND IN TURN THEY TALKED TO DEALER AND FINAL RESULT IS THAT THEY WILL RESURFACE IT NOT REPLACE IT. IF THE PRODUCT IS DEFECTIVE THEN THEY SHOULD REPLACE IT. I THINK THE AMOUNT OF CONCERNS REGARDING 2014 ACURA MDX THEY ARE RECEIVING REGARDING THE BRAKES ARE ENORMOUS AND THEY SHOULD RECALL OR REPLACE THE ROTORS. ENGINE NOISE/ TRANSMISSION NOISE. WHILE GOING TO LA FROM SACRAMENTO I NOTICED THAT WHILE AT 65- 70 MPH THERE IS ALWAYS A WHISTLING NOISE WHEN YOU ARE STEPPING ON GAS AND WHEN YOU TAKE YOUR FOOT OFF THE GAS IT STOPPED. ITS ANNOYING AND DEFEATS THE PURPOSE OF BUYING SUCH A HIGH END SUV AND INSTEAD OF LESS ROAD NOISE YOU HEAR WHISTLING SOUND. I TOOK IT TO DEALER FOR DIAGNOSTIC AND THEY STATED THAT ITS EITHER FROM ENGINE OR FROM TRANSMISSION AND THEY HAVE NO SOLUTION TO IT. UPDATE FROM APR 25, 2016 THIS IS UPDATE FROM LAST TIME WHEN NIELLO ACURA COULD REPLICATE THE NOISE BUT THERE WASN'T ANY SOLUTION TO IT. I CALLED ACURA HQ AND THEY SET AN APPOINTMENT FOR ACURA TECH-DPSM ON 04/21/2016 TO DRIVE AND NEXT DAY I GET CALL BACK THAT THEY COULD REPLICATE THE WHISLING NOISE BUT THE SAME NOISE ALSO CAME FROM OTHER 2014 MODEL THEY DROVE. SO THERE IS NO SOLUTION TO IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871670May 31, 2016
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
RECENTLY FACED A SITUATION WHERE I WAS TRAVELING ON A FREEWAY @ 65-70 MPH AND SUDDENLY SUV FLASHED A FCW( FORWARD COLLISION WARNING SYSTEM) . I HAD TO APPLY THE BRAKES IN THE MIDDLE OF THE FREEWAY FEARING AN ACCIDENT. IT MAY HAVE CAUSED US TO TO GO INTO A CRASH WITH A CARS COMING FROM BEHIND . NHTSA HAS TO LOOK INTO THIS FEATURE. THERE IS SOME PROBLEM WITH THE SENSORS OF FCW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871146May 27, 2016
ENGINE
THE VEHICLE THAT I USE FOR DAILY COMMUTE, ACURA MDX, HAD A BREAK DOWN ON 5/16/16. IT WAS LATER TOWED TO THE ACURA DEALERSHIP ( SUBURBAN ACURA ). THE CAUSE OF THE BREAKDOWN WAS DIAGNOSED AS OVERHEATING OF THE ENGINE DUE TO TAMPERING. ALSO, THE VEHICLE WAS AT THE SAME DEALERSHIP ON 4/23/16 WHEN NO PROBLEM WAS NOTICED. MY VEHICLE IS ALWAYS PARKED IN A SECURE LOCATION AT WORK ( MONITORED BY VETERANS POLICE AT THE VA HOSPITAL ) AND AT HOME IN A SECURE GARAGE. I ASKED THE VA POLICE IF THERE IS A POSSIBILITY OF TAMPERING AT WORK AND I HAVE BEEN TOLD THAT THEY WOULD HAVE NOTICED IT SINCE THE AREA IS UNDER VIDEO SURVEILLANCE. I STRONGLY SUSPECT THAT THE SUV WAS COMPROMISED ( TAMPERED / DAMAGED ) DURING ROUTINE MAINTENANCE WHEN IT WAS AT THE DEALERSHIP PRIOR TO THE BREAKDOWN AND THE DEALER IS TRYING TO DEFLECT THE ISSUE BY CITING TAMPERING AS THE CAUSE. WHEN ASKED IF THIS WAS POSSIBLE, ACURA CUSTOMER SERVICE ( MRS APRIL AT 800-382-2238 EXT 115239 ) & THE DEALERSHIP ( SUBURBAN ACURA, FARMINGTON HILLS, MI )DENY THIS BY VERBALLY STATING THAT " ENGINE HEATING DUE TO THIS KIND OF TAMPERING WOULD RESULT WITHIN LESS THAN 5 MILES OF DRIVING AND I WOULD HAVE NOTICED IT ON THE DAY THE SUV LEFT THE DEALERSHIP WHEN IT WENT FOR ROUTINE MAINTENANCE" I FAIL TO UNDERSTAND HOW I COULD DRIVE MORE THAN 20 MILES TO WORK OR BACK HOME IF TAMPERING DID HAPPEN AT EITHER WORK OR AT HOME. TAMPERING OF THIS KIND APPARENTLY IS ONLY POSSIBLE WITH SPECIAL INSTRUMENTATION AND I FAIL TO UNDERSTAND WHY ANYONE WOULD DO THIS. THE OTHER ISSUE WE SUSPECT IS IF THERE IS A DEFECTIVE PART ( FROM ACURA ) AND THEY ARE UNWILLING TO ADMIT IT TO AVOID LIABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870647May 24, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
AT 1300 MILES. VEHICLE EXHIBITED A CONDITION WHERE THE ENTIRE ELECTRICAL SYSTEM FAILED, TRIGGERING ALERTS FOR EVERY SYSTEM. EMISSIONS, STABILITY, EVERY SAFETY FUNCTION, BRAKES, STEERING. VEHICLE WENT INTO SOME KIND OF FAILSAFE MODE WHERE THE TRANSMISSION DID NOT SHIFT WELL AT ALL, AND THE CAR WAS BARELY DRIVABLE. VEHICLE DID THIS TWICE OVER A WEEKEND. TOOK IT TO ACURA, AND AFTER AN ANALYSIS THEY BLAMED "BAD GAS." THIS IS AN EXCUSE AS THE VEHICLE ONLY HAD 1300 MILES ON IT AND HAD ONLY HAD 2 FILL UPS, AND BOTH WERE WITH TOP TIER PREMIUM GASOLINE. IN ADDITION, I DO NOT BELIEVE SOME "BAD" GAS SHOULD CAUSE THE ENTIRE VEHICLE TO GO COMPLETELY HAYWIRE SHUTTING EVERY SYSTEM OFF. THIS SEEMS TO BE A MAJOR FLAW IF SO. HOWEVER, AS I DON'T BELIEVE THE ANALYSIS THAT IT WAS "BAD GAS", I THINK ACURA HANDLED THE SITUATION WRONG AND IS SIMPLY USING AN EXCUSE RATHER THEN DETERMINING WHY SOME SORT OF ELECTRICAL CONDITION CAUSED THIS MASSIVE FAILURE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870341May 23, 2016
AIR BAGS, SEATS
TL* THE CONTACT OWNED A 2015 ACURA MDX. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A REAR END COLLISION. THE AIR BAGS DID NOT DEPLOY AND THE HEADREST DETACHED FROM THE SEAT. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. A POLICE REPORT WAS FILED. THERE WERE THREE INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT SUFFERED FROM NECK AND BACK INJURIES. THE PASSENGER WAS PREGNANT AND THE EXTENT OF HER INJURIES WERE UNKNOWN. THE REAR PASSENGER INJURED HIS SHOULDER, BACK, AND NECK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000. THE VIN WAS NOT PROVIDED.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10865760May 19, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2004 ACURA MDX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE BATTERY WAS JUMPED AND THE VEHICLE WAS ABLE TO START. THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER STATED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THERE WAS OIL LEAKING FROM THE ENGINE AND THE SMELL OF FUMES EMITTED INTO THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 188,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865227May 16, 2016
TRACTION CONTROL SYSTEM, AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 ACURA MDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V320000 (AIR BAGS), 13V092000 (SERVICE BRAKES, HYDRAULIC, TRACTION CONTROL SYSTEM), AND 12V573000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864339May 11, 2016
POWER TRAIN
THIS IS THE SECOND TRANSMISSION I PUT IN MY CAR , WARRANTY EXPIRED AND CAR IS STARTING TO JERK AND MAKE NOISE WHEN ACCELERATING. IT COST WAY TO MUCH MONEY TO KEEP REPLACING A TRANSMISSION IF ALL THE TRANSMISSIONS ARE HAVING THE SAME PROBLEM . WAY TO MANY PEOPLE ARE HAVING THIS ISSUE . WHY HASN'T THIS BEEN RECALLED YET?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864445May 11, 2016
AIR BAGS, SERVICE BRAKES, SUSPENSION
I FINANCED A CAR FROM A DEALER IN 3-2016 CAR WAS NOT ABLE TO START SO THE DEALER INFORMED ME WHAT WAS THE PROBLEM AND IT WAS THAT I WAS USING THE WRONG KEY. DEALER ALSO SAID THAT I CAN TAKE THE CAR TO A MECHANIC TO SEE IF THERE ARE ANY ISSUES WITH THE CAR TOOK IT TO PEP BOYS AND OVER 20 ISSUES SHOWED FROM LACK OF OIL TO CONTROL ARM SHAKING I HAD ROAD SAFETY ISSUES AND I INFORMED THE DEALER AND HE TOLD ME TO TAKE IT TO HIS MECHANIC AND HE WILL GIVE ME A DISCOUNT THAT'S WHEN I STARTED LOOKING AT THE DEALER WITH SUSPENSION I DID A CAR FAX AND THE DEALER HAD AN INSPECTION STICKER ON THE CAR FROM MARCH THE DAY IF FINANCED THE CAR BUT ON CAR FAX IT SHOWN THAT THEY INSPECTED THE CAR IN DECEMBER OF 2015 2 WEEKS LATER THE AIR BAG SENSOR SHOWS I CALLED THE DEALER AND HE TOLD ME NOT TO CALL NO MORE OR HE WILL CALL THE POLICE. I SENT HIM A LETTER TO FIX THE PROBLEMS AND HE JUST IGNORED ME.. SO NOW IM AT MY LAST STEPS... I ONLY HAD THE CAR FOR 2 MONTHS AND ALL OF THESE SAFETY ISSUES ARE SHOWING WHAT CAN I DO NOW......
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863878May 9, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2008 ACURA MDX. WHILE THE VEHICLE WAS COMING TO A COMPLETE STOP, THERE WAS AN ABNORMAL NOISE COMING FROM THE DRIVER SIDE AIR BAG UNDER THE STEERING WHEEL. THERE WAS NO WARNING INDICATOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS NOT DIAGNOSED THAT THERE WAS NO FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864058May 9, 2016
AIR BAGS
SRS LIGHT ILLUMINATED AT APPROXIMATELY 130000 MILES. MECHANIC STATES CODE 15-3 "FAULTY OPDS SENSOR". SENSOR IS FAULTY BY DESIGN, IS NOT AFFECTED BY AGE OR USE OF VEHICLE. PREVIOUS EXTENDED WARRANTY ADDRESSED THIS CODE, WITH LANGUAGE IN WARRANTY STATING VEHICLES PAST 10 YEAR MARK ARE ELIGIBLE FOR GOODWILL COVERAGE TO FIX THIS ISSUE. ACURA REFUSED TO COVER COST OF THIS FIX UNDER GOODWILL. MANUFACTURER SHOULD BE HELD ACCOUNTABLE FOR DESIGN FAILURES. SAFETY ISSUE AS AIR BAGS WILL NOT DEPLOY IF SRS LIGHT IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864064May 9, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
TAKATA RECALL I HAVE A 2001 AURA MDX AND WHEN I FIRST GOT THE VEHICLE W MONTHS AGO LIKE 2 WEEKS AFTER I WAS ON THE FREEWAY AND THE D 5 LIGHT STARTED TO FLASH THE SPEEDOMETER WENT ALL THE WAY DOWN AND THE RPM WAS HIGH THEN THE SPEEDOMETER WENT BACK UP IT DID IT A COUPLE OF TIMES BUT I WAS STILL GOING THE SAME SPEED IT JERKED A LITTLE BIT I PULLED OVER TRIED TO PUT IN PARK BUT IT WAS STUCK SO I PUSHED THE SHIFT UNLOCK AND I WAS ABLE TO PUT IT IN PARK THEN EVERYTHING SEEMED FINE BUT THE CHECK ENGINE LIGHT STAYED ON NOW A MONTH IN A HALF LATER IT WOULD STALL TO GO WHEN I'M TAKING OFF THE ROADS WERE BLOCKED OFF SO I ATTEMPTED TO DO A U TURN I PULLED IN SOMEONE'S PARKING LOT AND TRIED TO REVERSE OUT AND COULDN'T IT WOULD JUST REV TWO GUYS HELPED ME AND PUSHED IT OUT THANK GOD I HAD MY INFANT WITH ME AND OLDER DAUGHTER I WAS ABLE TO GO FORWARD TO MAKE IT BACK HOME BUT THE WHOLE WAY THE CAR WAS REVVING LOUD AND THE RPM WAS HIGH AND WHEN CAME TO. A STOP IT WOULD REV THEN JERK HARD AND GO LUCKILY I DIDN'T CRASH INTO THE CAR IN FRONT OF ME THERE SHOULD DEFINITELY BE A RECALL ON THESE CONSIDERING SEEING HOW MANY PEOPLE HAVE THE SAME ISSUE ITA CRAZY AND I HAD ALWAYS THOUGHT ACURAS WERE VERY GOOD RUNNING CARS PLEASE FIX THIS ISSUE IN OVERALL I LOVE THE ACURA MDX AND WOULD HAVE HOPED IT LASTED ME LONGER I HOPE IT IS ADDRESSED THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863343May 5, 2016
AIR BAGS, UNKNOWN OR OTHER
I WANT TO KNOW IF THERE IS A RECALL ON MY 2015 ACURA MDX FOR THE TAKATA AIRBAGS. I HAVE NOT BEEN NOTIFIED ABOUT THIS CLUTCH BOLT FROM THE AIR CONDITION UNIT CORRODING THAT NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863171May 4, 2016
AIR BAGS, POWER TRAIN, ELECTRICAL SYSTEM
HI I'M SEEKING GUIDANCE MY MOM PURCHASED A USED 2004 MDX AND SHE ONLY DRIVES IT TO AND FROM WORK ABOUT A FIVE MIN DRIVE AND ONE MORNING AFTER SHE ARRIVED TO WORK TEN MINS LATER HER CAR CAUGHT IN FLAMES FIRE FIGHTER INVESTIGATORS STATED IT WAS AN ELECTRICAL ISSUE WHAT CAN I DO. ABOUT THIS VIN # [XXX] 2004 ACURA MDX INCIDENT DATE OF APRIL 1,2016 AROUND 630 AM IN THE PARKING LOT OF LOMPOC HOSPITAL CA 93435 WE RECEIVED RECALL NOTICE THREE WEEKS LATER SATURDAY APRIL 23,2016 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10861873April 27, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2004 ACURA MDX. AFTER PARKING THE VEHICLE FOR APPROXIMATELY TEN MINUTES, THE CONTACT WAS NOTIFIED THAT THE VEHICLE WAS ON FIRE. THE AIR BAGS DEPLOYED DUE TO THE FIRE. THE PASSENGER SIDE AIR BAG ATTEMPTED TO INFLATE AFTER THE FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND LATER DEEMED DESTROYED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V320000 (AIR BAGS) AFTER THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10860763April 25, 2016
AIR BAGS
2015 ACURA MDX. CONSUMER WRITES IN REGARDS TO VEHICLE AIRBAGS NEVER DEPLOYED DURING COLLISION WITH ANOTHER VEHICLE. *SMD THE CONSUMER WAS SERIOUSLY INJURED IN THE ACCIDENT.*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10855037April 12, 2016
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
RECALL ON APRIL 1ST MY MOTHER DROVE HER RECENTLY PURCHASED 2002 ACCURA MDX TO WORK ABOUT A 5 MIN DRIVE TEN MIN AFTER SHE PARKED AND ARRIVED TO WORK HER CAR WAS INFLAMS AND FIRE FIGHTER INVESTIGATORS STATED IT WAS A ELECTRICAL FIRE THAT CAUSED HER CAR TO BLOW UP
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10854355April 8, 2016
AIR BAGS, VISIBILITY/WIPER
BRAND NEW ACURA MDX 2016 WAS PURCHASED FROM WEIR CANYON ACURA HONDA IN ANAHEIM, CALIFORNIA ON MARCH 18TH 3/18/2016. IT HAS 40K BUMPER TO BUMPER WARRANTY PER PAPERWORK AND DEALER PLUS PURCHASED EXTENDED 100,000 8-YEAR WARRANTY FOR ANY DEFECTS, ETC. AGAIN BUMPER TO BUMPER. WITHIN ONE WEEK ON 3/25/2016 WITHIN ONLY 190 MILES ON THE ODOMETER ON THIS BRAND NEW $60K VEHICLE GLASS WINDSHIELD DEFECT WAS NOTICED WITH CRACKING DESPITE NOT SEEING OR HEARING ANYTHING HIT THE WINDSHIELD. IT WAS DRIVEN ON CALIFORNIA FREEWAY HOME FROM ANAHEIM TO NORTH SAN DIEGO COUNTY (120 MILES.) UPON NOTICING THE DEFECT THE DEALER WAS CONTACTED BUT THEY SAID ANYTHING CAN HIT THE GLASS AND SAID WILL DO NOTHING ABOUT IT. (CONTACTED ELI SALES MANAGER AND PAUL SWIM GENERAL MANAGER OF WEIR CANYON HONDA ACURA) THEN PERFORMED A SEARCH ON THE INTERNET AND NOTICED MANY OTHER ACURA OWNERS HAVE GLASS BREAKAGE AND CRACKING ISSUES AND THERE ARE BLOGS AND ENTRIES FROM ACURA OWNERS ON THE INTERNET'S GOOGLE SEARCH OF ACURA GLASS CRACKING BREAKAGE AND IT SEEMS TO BE A COMMON TREND. SO I PROCEEDED TO CONTACT DEALER AGAIN TO DISCUSS IT SOME MORE WITH THE DEALER AND EXPLAINED TO THEM THIS IS BRAND NEW VEHICLE PURCHASED WITH NEW AUTO WARRANTY PLUS ADDITIONAL $3000 EXTENDED WARRANTY FROM YOUR DEALERSHIP SO WHY ARE YOU NOT PERFORMING CUSTOMER CARE AND CARE ABOUT DEFECT IN YOUR VEHICLE'S SAFETY COMPONENT (WINDSHIELD) BUT THEY HUNG UP THE PHONE OR USED PROFANITY WHEN CALLED BACK. PAUL SWIM GENERAL MANAGER EVEN COMMENTED THAT EVEN ONE OF HIS OWN LOANER DEALERSHIP VEHICLES HAS A CRACK BREAK ON THE WINDSHIELD GLASS DESPITE BEING NEW. OPENED CASE WITH ACURA HEADQUARTERS IN TORRANCE CA ON 3/29/16 CASE# 4559849 BUT TALKING TO THEIR MANAGER (JUAN) AND DISTRICT MANAGER THEY REFUSED TO BE ACCOUNTABLE AND IGNORED COMPLAINT AS WELL. THE FRONT WINDSHIELD IS BASICALLY WEAK FRAGILE AND UNABLE TO PROVIDE REASONABLE SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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