2021 Audi e-tron Electrical System Malfunction Complaint
A 2021 Audi e-tron owner reported a severe electrical system malfunction, resulting in the vehicle stopping unexpectedly in an intersection. The complaint details previous A/C issues and a required motor replacement, highlighting potential power train and electrical system concerns.
Marcus Weber2021 Audi e-tron
What Owners Are Reporting
An owner of a 2021 Audi e-tron with approximately 13,090 miles reported a serious electrical system malfunction. This incident follows two previous electrical issues where the A/C button on the panel display was not working, both of which were addressed by the dealership. The latest event highlights a critical safety concern related to the vehicle's power train and electrical systems, forming the basis of this 2021 Audi e-tron complaint.
Symptoms and Warning Messages
After dropping children off at school, the driver received a warning message on the display stating, "Electrical system malfunction - Safely Stop the Vehicle." The driver attempted to find a safe location to stop. However, while trying to accelerate from an intersection, the vehicle completely stopped, with the front of the car protruding into the crosswalk. The accelerator became unresponsive, and the vehicle could not move. Bystanders were needed to push the car to a parking lot, from where it was towed to a dealership. This severe symptom of the 2021 Audi e-tron complaint indicates a sudden and complete loss of propulsion.
Underlying Components Implicated
Following the incident, the vehicle was at the dealership for six days. The dealership verified that a motor would need to be replaced. This diagnosis points to significant issues within the POWER TRAIN and ELECTRICAL SYSTEM components of the 2021 Audi e-tron. The replacement motor was on order, with no estimated completion time provided.
If You've Experienced This
If you have experienced similar electrical system malfunctions, sudden loss of power, or received the "Electrical system malfunction - Safely Stop the Vehicle" warning in your 2021 Audi e-tron, it is crucial to report your experience to the National Highway Traffic Safety Administration (NHTSA). Your detailed complaint helps NHTSA identify potential safety defects and initiate investigations.
NHTSA Source Citation
This article is based on NHTSA Complaint ID 11485657.
Frequently Asked Questions
- What critical warning message did the 2021 Audi e-tron owner receive?
- The owner received a warning message on the display that stated, "Electrical system malfunction - Safely Stop the Vehicle."
- What was the immediate consequence of the electrical malfunction?
- The vehicle completely stopped in an intersection, and the accelerator became unresponsive, preventing the car from moving.
- What was the dealership's diagnosis for the 2021 Audi e-tron complaint?
- The dealership verified that a motor needed to be replaced due to the electrical system malfunction.
- Were there any previous electrical issues reported for this vehicle?
- Yes, the owner had two prior electrical issues where the "A/C button not working" on the panel display, which were fixed by the dealership.
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