Service Bulletin

2023 Toyota Camry Floor Mat Retainer Installation TSB

A Toyota Technical Service Bulletin (TSB) addresses the proper installation of floor mat retainers for 2023 Toyota Camry and other models during pre-delivery service. This ensures the floor mats are securely fastened, preventing potential interference with pedals.

ByAhmet Topcu — Founder & Editor-in-ChiefAutomated summary2023 Toyota Camry
2023 TOYOTA Camry — Toyota Camry floor mat retainers
Editorial illustration generated for this article.
Toyota Camry floor mat retainers2023 Toyota Camry floor mat installationNHTSA ID 10210381AIR BAGS; UNKNOWN OR OTHER; EQUIPMENT ADAPTIVE/MOBILITYToyota TSB floor matPre-Delivery Service floor matsfloor mat safetyToyota floor mat retainers2023 Toyota Corolla floor mat retainers2023 Toyota Tacoma floor mat retainers
Toyota 4Runner
2023
Toyota bZ4X
2023
Toyota Corolla
2023
Toyota Mirai
2023
Toyota Supra
2023
Toyota Tacoma
2023

What this TSB addresses

Toyota has issued a Technical Service Bulletin (TSB) concerning the proper installation of floor mat retainers for various 2023 model year vehicles, including the Toyota Camry floor mat retainers. This TSB, identified by NHTSA ID 10210381, emphasizes the importance of securing floor mats during the Pre-Delivery Service (PDS) process. The goal is to ensure that all floor mats, particularly on the driver's side, are correctly attached to prevent movement.

Why Floor Mat Retainers are Important

Floor mat retainers are a critical safety feature designed to keep vehicle floor mats firmly in place. When floor mats are not properly secured, they can shift and potentially interfere with the accelerator or brake pedals. This interference could lead to unintended acceleration or hindered braking, posing a significant safety risk to vehicle occupants and others on the road. Proper installation of the Toyota Camry floor mat retainers helps mitigate these risks.

Installation Guidelines for Dealers

The TSB instructs dealerships to follow specific procedures during PDS for the installation of floor mats. Technicians must attach the driver's side floor mat, and if applicable, the passenger side and rear seat floor mats, to the vehicle carpet using the provided retainers. This ensures that the mats are correctly positioned and will not obstruct pedal operation.

Important Information for Owners

Owners of affected 2023 Toyota models should be aware that their floor mats should be securely fastened with retainers. If installation instructions are included in the floor mat kit, dealers are directed to place these instructions in the vehicle's glove box for customer reference. This allows owners to understand the correct way to re-secure their floor mats if they are ever removed for cleaning or other reasons.


Source: NHTSA ID 10210381

Frequently Asked Questions

What is the purpose of floor mat retainers in my 2023 Toyota Camry?
Floor mat retainers are designed to securely hold your floor mats in place, preventing them from shifting and potentially interfering with the accelerator or brake pedals. This is a crucial safety feature to avoid unintended acceleration or braking issues.
Does this TSB mean there was a problem with my 2023 Toyota Camry floor mat retainers?
This TSB (NHTSA ID 10210381) is a proactive measure to ensure proper installation of floor mat retainers during the Pre-Delivery Service (PDS) at the dealership. It's a guideline for technicians to correctly secure the mats, not necessarily an indication of a widespread defect.
How can I check if my Toyota Camry floor mats are properly installed?
You can check by gently pulling on your floor mats to see if they are firmly attached to the carpet using the retainers. If you have any doubts or if your mats feel loose, you should contact your Toyota dealership for assistance. Instructions for proper installation might also be found in your glove box if provided with the floor mat kit.

What Toyota Camry owners report

Counted from the records in our database across 44 model years.

19,642
Owner complaints
74
Recalls
1,998
Service bulletins
2,952
Crashes reported
433
Fires reported
2,097
Injuries reported

The 2023 model year

66 complaints, the 37th most of 44 model years on file. Owners reported 10 crashes, 2 fires and 7 injuries for this year, which also has 2 recalls on file.

Air Bags and Equipment Adaptive/Mobility, the system this article covers, accounts for 1,751 of 19,642 complaints (9%), including 5 for 2023.

Complaints by model year

Model years with the most complaints for the Toyota Camry
2002953
2003782
2004638
2005721
20073,490
20081,095
20091,412
2012645
2018782
202366

Most-reported systems

  1. Vehicle Speed Control — 3,431
  2. Service Brakes — 2,805
  3. Structure — 1,910
  4. Power Train — 1,796
  5. Air Bags — 1,712

Latest recalls for the 2023 model year

  • 24V128000 — Seats (Feb 2024)
  • 23V432000 — Wheels (Jun 2023) — Do not drive
All 2023 recalls →

Recent owner reports about air bags and equipment adaptive/mobility

The contact owns a 2023 Toyota Camry. The contact stated that while she was driving at approximately 75 MPH, another vehicle had rear-ended the passenger side rear bumper at approximately 80 MPH while her two kids were occupying the 2nd row seats.

2023 Toyota Camry owner, Mar 2026

I own a 2023 Toyota Camry se and has a big crashed and the air bag didn’t explode the car is total loss is unsafe vehicle was big impact front bumper and big damage on rear too the car spins around two times the front tires exploded that cause the accident it…

2023 Toyota Camry owner, Jan 2025
Read owner complaints →

Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.

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