2021-2022 Toyota Infotainment System Software Update

Symptoms

Owners of certain 2021-2022 Toyota vehicles may encounter a range of infotainment system malfunctions. These issues, which were initially observed in earlier 2020 model year vehicles, affect models equipped with Audio Plus or Premium Audio systems running specific software versions. If you are experiencing Toyota Camry infotainment issues, or similar problems in other Toyota models, a software update may be necessary.

Common symptoms include:

• For software version 1060 or earlier:
  • "Distorted screen when using Apple CarPlay® while making a hands-free phone call."
• For software version 1021 or earlier:
  • "Barge in function defaulted to OFF."
  • "Limited phone book grammar."
  • "Difficult Hand Free operation."
  • "Abnormal Electronic Owner’s Manual operation."
  • "Music does not automatically resume when using Android Auto®."
  • "Cover art is not displayed."
  • "Vehicle position is not sent to Destination Assist server."
  • "System inoperative after using the return button when using voice recognition."
• For software version 1035 or earlier:
  • "Abnormal screen play while using Apple CarPlay® (primarily during phone calls)."
  • "Poor sound quality during phone calls while using Apple CarPlay®."
• For software version 1047 or earlier:
  • "USB audio does not resume after ignition cycle."
  • "Intermittent rebooting."
  • "Bluetooth disconnecting during a phone call when using Apple CarPlay®."
  • "Intermittent screen freezing."
  • "Navigation intermittently will not boot up."
  • "Home Screen Audio widget is blank after a Destination Assist call."
  • "Song, artist, or album data missing."
  • "Abnormal clock operation."
  • "Apple CarPlay® intermittently inoperative."
  • "Radio takes a long time to boot up."

Diagnosis / Trigger Conditions

These infotainment issues are primarily linked to specific software versions of the Audio Plus or Premium Audio systems. If your vehicle is equipped with software version 1060, 1021, 1035, 1047, or an earlier version, it may be susceptible to one or more of the described conditions. The presence of any of the above symptoms indicates that your vehicle's infotainment system may require an update.

Repair Procedure Summary

Toyota has released a software update to address these various infotainment system concerns. The repair involves updating the audio system software to the latest version. This procedure is performed by a qualified Toyota technician at an authorized dealership.

Owner Action

If you are experiencing any of the described Toyota Camry infotainment issues or similar problems in your 2021-2022 Toyota 4Runner, Highlander, Sequoia, Tundra, or Venza, you should schedule an appointment with your local authorized Toyota dealership. Inform them about the symptoms you are observing. The dealership will be able to diagnose the current software version and perform the necessary software update to resolve the issues. This software update is typically covered under warranty.

Source: NHTSA ID: 10207940