2022-2026 Audi Virtual Cockpit Display Fault TSB

Symptoms of a Faulty Virtual Cockpit Display

Owners of various Audi models equipped with FPK2(+) virtual cockpits may encounter a condition where "The gauges displayed in the Audi virtual cockpit are faulty." This issue, addressed by Audi Technical Service Bulletin 2075217/3, can manifest as a range of visual and functional problems. Drivers might observe a "pixel malfunction in display," where individual pixels or sections of the screen appear distorted or dead. Furthermore, the virtual cockpit might show an "incorrect reading" for vital vehicle information such as speed, RPM, or fuel levels, potentially leading to confusion or misinterpretation. In some cases, an "operation sequence incorrect" message could appear, indicating a deeper functional problem with how the display processes and presents information. These symptoms collectively point to a hardware issue affecting the instrument cluster's overall functionality and appearance.

Diagnosis and Trigger Conditions

Diagnosing the root cause of an Audi virtual cockpit display faulty condition involves a specific check of the instrument cluster's manufacturing details. Technicians will utilize the vehicle's diagnostic system to access diagnostic address 0017, which corresponds to the instrument cluster. Within the control module OBD dropdown menu, they will select "Identification" and then expand the "Fazit identification" section. This process allows them to pinpoint the "Day of manufacture" for the instrument cluster. This date is critical because the TSB applies exclusively to instrument clusters produced before October 1, 2024. If the production date is on or after this date, the vehicle is equipped with optimized hardware designed to prevent this particular display fault.

Important Warnings

Audi Technical Service Bulletin 2075217/3 specifically applies if the instrument cluster's production date is BEFORE 10/01/2024. Vehicles with a production date on or after this date are equipped with optimized hardware and should not experience this particular issue.

Repair Procedure Summary

The primary repair for an Audi virtual cockpit display faulty condition involves replacing the Audi Virtual Cockpit -J285- unit. This procedure must be performed according to the detailed instructions provided in the ELSA repair manual. Technicians are also required to attach a photo of the customer's concern to DOC-IT, ensuring the VIN and date are visible, and document the instrument cluster's production date in the warranty claim notes.

Required Parts and Tools

To complete this repair, the following parts and tools may be necessary:

• Instrument cluster: Part number 01 (available via ETKA/ELSA).
• Fasteners: Bolts, nuts, and screws as needed, as specified in the repair manual (available via ETKA).

Warranty Information

This Technical Service Bulletin (TSB) provides guidance for addressing the virtual cockpit display fault. If the vehicle is outside of its warranty period, this bulletin serves as informational guidance only. Warranty claims related to this issue should reference Service Number 9025 and Damage Code 0040. Specific labor operations include "Remove and install/replace instrument cluster" (9025 XXXX), "Self-diagnosis" (0129 0050), and "GFF" (0150 0060). All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual. The claim comment should state "As per TSB 2075217/2."

Source: NHTSA ID: 11021454