2020-2025 Audi Connect Services Not Working TSB 2061028/7

Audi has issued Technical Service Bulletin (TSB) 2061028/7, released on July 15, 2025, to address concerns regarding the Audi connect GEN3/GEN4 system in various 2020-2025 Audi models. Owners may experience a range of connectivity problems, including the SOS LED not turning green after the Pre-Delivery Inspection (PDI). This TSB provides a detailed explanation of the system's activation process and outlines troubleshooting steps for technicians.

This issue specifically impacts the 2020-2025 Audi e-tron and other models equipped with the GEN3/GEN4 Audi connect system, leading to a non-functional 2023 Audi e-tron connect services experience.

Symptoms

Owners of affected 2020-2025 Audi vehicles may observe one or more of the following conditions, indicating a problem with the 2023 Audi e-tron connect services activation:

• "Audi connect services do not function."
• "SOS LED is off or flashes red."
• "The Roadside button does not function when pressed."
• "The News and Weather Tiles are missing in the MMI."
• "The navigation satellite map view cannot be activated."
• Online Services related to emergency call data transfer or online roadside assistance call data transfer show "functionality -> no function."
• Navigation mode map display (MAP) or satellite image display shows "functionality -> no function."
• Manual emergency call or manual online emergency call indicates "control modules, services -> error message."
• Traffic information system or traffic info (online) reception shows "functionality -> no function."
• Online Services configuration shows "functionality -> cannot be selected."

Technical Background

The 3rd Generation Audi connect system (GEN3/GEN4) was first introduced with the MY20 B9 PI. Unlike previous generations that used preregistered AT&T SIM cards, the GEN3/GEN4 system uses a