2023-2026 Audi Virtual Cockpit Display Distorted TSB

Audi has released Technical Service Bulletin (TSB) 2065960/5 to address concerns regarding the virtual cockpit display in various 2023-2026 models. This bulletin provides information for technicians and owners about symptoms such as a distorted display, cracks, or pixel malfunctions.

The TSB clarifies that these display issues are typically the result of external force rather than a manufacturing defect. Owners experiencing an Audi virtual cockpit display distorted condition should be aware of the potential causes and warranty implications.

Symptoms

Owners of affected Audi vehicles may observe one or more of the following issues with their virtual cockpit or driver information system display:

• Incorrect readings or functionality.
• Pixel malfunction in the display.
• General display functionality issues.
• Appearance or surface irregularities.
• Damaged display components.
• Faulty display operation.
• Misfire-like behavior in display functionality.
• Display partially out of order or showing no function.
• Incorrect operation sequence.
• Visible cracks in the Audi virtual cockpit display.

Technical Background

Extensive analysis by Audi has determined that the primary cause for a distorted or cracked virtual cockpit display is a crack in the display layer located beneath the uppermost transparent film. This damage is a direct result of external force applied to the virtual cockpit display or its housing.

Such external force can occur during various situations, including improper cleaning of the virtual cockpit, repair work on the dashboard, an accident, or if a user mistakenly attempts to use the display as a touchscreen. While the top layer of the display might not show immediate damage, witness marks like fingerprints or scratches may be present. The damage, such as an Audi virtual cockpit display distorted appearance, might not be immediately visible after the force is applied, potentially developing over several hundred miles of driving as fatigue cracking progresses in the lower display layer.

Owner Action & Warranty

If you observe your Audi virtual cockpit display distorted or cracked, it is recommended to contact your authorized Audi dealer for inspection. However, it is important to note that damage to the virtual cockpit display resulting from external influence is generally not covered by Audi's warranty.

Specifically, for vehicles with an odometer reading exceeding 600 miles, Audi states that material and/or production issues can be ruled out as the source of the complaint. Therefore, warranty claims for display issues on vehicles with over 600 miles will typically not be reimbursed. This damage is considered due to outside influence and is not covered by any Audi Warranty.

Source: NHTSA ID: 11018966