2017-2025 Audi Headliner & Panoramic Sunroof Noises TSB

Introduction to Audi TSB 2055443/2: Addressing Headliner and Sunroof Noises

Audi Technical Service Bulletin (TSB) 2055443/2, released on May 22, 2025, provides essential accounting instructions for addressing various noises originating from the headliner and panoramic sunroof systems across a wide range of Audi models from 2017 to 2025. This TSB is particularly relevant for owners experiencing an Audi e-tron headliner sunroof noise or similar issues in other affected vehicles. The primary goal of this bulletin is to guide service technicians in correctly classifying these types of complaints, ensuring proper documentation and diagnosis, even though it does not detail specific repair procedures itself.

This bulletin, identified as Transaction No. 2055443/2, is crucial for the United States market. It clarifies how to properly account for customer complaints related to headliner and sunroof noises, vibrations, and other related issues. By standardizing the accounting process, Audi aims to improve the efficiency and accuracy of addressing these concerns at authorized service centers.

Revision History and Scope Updates

This Technical Service Bulletin has undergone revisions to ensure its accuracy and comprehensive coverage. The current version, Revision 2, was released on May 22, 2025. It supersedes the initial publication dated July 2, 2019. Key updates in Revision 2 include:

• Revised header: This update added models and model years to the bulletin's scope, broadening its applicability.
• Revised title: The title text was updated to better reflect the bulletin's content.
• Revised Condition: The description of the condition was updated.
• Revised Technical Background: The technical explanation behind the issue was updated.
• Revised Service: The service information was updated.
• Revised Warranty: The warranty information, particularly regarding accounting instructions, was updated.

These revisions ensure that the TSB remains current and covers the broadest possible range of affected vehicles and complaint scenarios, including those that might manifest as an Audi e-tron headliner sunroof noise.

Symptoms: What Owners Might Experience

Owners may notice a variety of issues related to the headliner and sunroof assembly. These symptoms often manifest as audible disturbances or visible imperfections. The TSB categorizes these complaints into several types, all pointing to potential problems within the roof and headliner structure. Understanding these specific complaint types can help owners accurately describe their vehicle's symptoms to service personnel.

Here is a detailed breakdown of the complaints covered by this TSB:

Object of complaint	Complaint type	Position
entire vehicle -> vehicle areas -> roof	noises, vibrations -> noise
roof systems, special equipment -> sliding/tilting sunroof	noises, vibrations
roof systems, special equipment -> panorama sliding sunroof	noises, vibrations
body attachments and installations -> trim, trim panels and floor covering -> roof headliner	noises, vibrations -> noise
body attachments and installations -> trim, trim panels and floor covering -> roof headliner cover strip	volume components -> clip/clamp installed incorrectly
body attachments and installations -> trim, trim panels and floor covering -> roof headliner securing strip	component, automotive fluids -> installed incorrectly
body attachments and installations -> trim, trim panels and floor covering -> roof headliner end strip	component, automotive fluids -> loose
entire vehicle -> vehicle areas -> roof -> roof joint	appearance, surface -> scratch left
entire vehicle -> vehicle areas -> roof -> roof joint	appearance, surface -> scratch right
roof systems, special equipment -> sliding/tilting sunroof -> sliding/tilting sunroof glass panel -> tilting mechanism for sliding/tilting sunroof	component, automotive fluids -> damaged
roof systems, special equipment -> sliding/tilting sunroof -> sliding/tilting sunroof glass panel -> tilting mechanism for sliding/tilting sunroof	component, automotive fluids -> deformed
roof systems, special equipment -> sliding/tilting sunroof -> sliding/tilting sunroof glass panel -> tilting mechanism for sliding/tilting sunroof	contamination -> dirty
body attachments and installations -> trim, trim panels and floor covering -> roof headliner -> headliner cover	component, automotive fluids -> damaged
body attachments and installations -> trim, trim panels and floor covering -> roof headliner -> headliner cover	component, automotive fluids -> loose
body attachments and installations -> trim, trim panels and floor covering -> roof headliner cover strip	component, automotive fluids -> damaged	front
body attachments and installations -> trim, trim panels and floor covering -> roof headliner cover strip	component, automotive fluids -> loose	front
body attachments and installations -> trim, trim panels and floor covering -> roof headliner cover strip	component, automotive fluids -> damaged	rear
body attachments and installations -> trim, trim panels and floor covering -> roof headliner cover strip	component, automotive fluids -> loose	rear
body attachments and installations -> trim, trim panels and floor covering -> roof headliner cover strip	component, automotive fluids -> damaged	center
body attachments and installations -> trim, trim panels and floor covering -> roof headliner cover strip	component, automotive fluids -> loose	center

These descriptions highlight issues ranging from general noises and vibrations in the roof area to specific problems with headliner cover strips, securing strips, and sunroof glass panels. The complaints also cover incorrectly installed or loose clips and clamps, as well as damaged, deformed, or dirty components. Any of these could contribute to an Audi e-tron headliner sunroof noise or similar sound in other models.

The Root Cause: Headliner Clip Issues and Sunroof Frame Connection

The technical background of TSB 2055443/2 explains that on vehicles equipped with a panoramic sunroof, noises often arise from the connection point between the headliner and the sunroof frame. These disturbances are typically caused by the clips that secure the headliner. When these headliner clips are not properly installed or become loose over time, they can generate the unwanted noises and vibrations that owners experience. This TSB emphasizes that while the symptoms may appear to originate from the sunroof, the underlying cause is often related to the headliner attachment points.

Critical Accounting Instructions for Dealers

This Technical Service Bulletin serves as a crucial guide for Audi service technicians, specifically addressing how to correctly classify and account for complaints related to headliner and panoramic sunroof noises. The bulletin highlights a common misclassification that occurred in the past and provides clear directives for future repairs.

Previously, complaints about noises and vibrations from the headliner were often incorrectly assigned to the sunroof frame using service number 6028. TSB 2055443/2 explicitly states: "THIS IS WRONG!" The bulletin clarifies that the clips causing these noises belong to the headliner, not the sunroof frame itself.

Therefore, for all future repairs addressing these types of noises, technicians are instructed to assign them to the headliner using service number 7084 and damage code 0020. This ensures that the repair is accurately documented and attributed to the correct vehicle component. This distinction is vital for internal tracking, warranty claims, and understanding the true nature of common vehicle issues.

Important Owner Information and Warranty Disclaimer

Owners should be aware of a critical detail regarding this Technical Service Bulletin. Audi TSB 2055443/2 is explicitly stated to be "informational only and not applicable to any Audi Warranty." This means that while the bulletin provides essential guidance for dealers on how to classify and account for headliner and panoramic sunroof noise complaints, it does not, by itself, guarantee warranty coverage for the repair. The actual repair procedure for addressing the noises is typically found in other specific technical service bulletins or repair manuals, and warranty coverage for those repairs would depend on the vehicle's individual warranty status and terms.

This TSB focuses solely on the correct administrative and accounting procedures for these complaints. It does not provide a production solution or a service procedure within its pages, indicating that the physical repair steps are detailed elsewhere. Owners experiencing an Audi e-tron headliner sunroof noise or similar issues should discuss their vehicle's specific warranty coverage with their Audi service advisor.

Affected Audi Models and Years

This Technical Service Bulletin applies to a broad range of Audi vehicles equipped with a panoramic or sliding/tilting sunroof, spanning model years 2017 through 2025. The affected models are identified by their type designations, including:

• 4A* (2019-2025)
• 4G* (2017-2018)
• 4H* (2017)
• 4K* (2019-2025)
• 4M* (2017-2025)
• 4N* (2019-2025)
• 8U* (2017-2018)
• 8V* (2017-2020)
• 8W* (2017-2025)
• 8Y* (2022-2025)
• F3* (2019-2025)
• F4* (2022-2025)
• F5* (2017-2025)
• FY* (2017-2025)
• GE* (2019-2025)
• GF* (2025)
• GU* (2025)

The bulletin also references PR numbers 3FB and 3FU, which are likely option codes related to specific sunroof configurations. Owners of these models who experience an Audi e-tron headliner sunroof noise or similar issues should be aware that this TSB applies to their vehicle.

What Owners Should Do

If you own an Audi model from 2017-2025 and are experiencing noises or vibrations from your headliner or panoramic sunroof, it is recommended to schedule an appointment with an authorized Audi service center. While this TSB does not provide a direct repair procedure, it is crucial for ensuring your dealer correctly categorizes the issue.

When you visit the dealership, you can reference Audi Technical Service Bulletin 2055443/2. Specifically, inform your service advisor that, according to this bulletin, complaints related to headliner noises should be accounted for using service number 7084 and damage code 0020. This will help the dealership accurately diagnose and address the problem, potentially leading to a more efficient resolution. Remember that this TSB is informational regarding accounting and does not guarantee warranty coverage for the repair itself.

NHTSA ID: 2055443/2