2021-2025 Audi Virtual Cockpit Blank at Startup TSB

Audi has released Technical Service Bulletin (TSB) 90 24 51 2064844/5 to address an issue where the Audi virtual cockpit remains blank at startup in certain 2021-2025 models. This bulletin, dated December 16, 2024, supersedes TSB 24-14 from July 18, 2024, and provides updated information regarding the diagnosis and repair of this condition.

Symptoms

Owners may experience the following symptoms related to the Audi virtual cockpit blank issue:

• "The Audi virtual cockpit display remains blank when the driver's door is opened, and the driver enters the vehicle."
• "After the ignition is switched off and back on, the display may return to normal operation, but may also remain blank."

Technical Background

According to Audi, the root cause of the Audi virtual cockpit blank condition is an intermittent hardware issue within the Audi virtual cockpit logic module. A measure was introduced by the semiconductor supplier on October 1, 2024, to avoid contamination in the manufacturing process. This improvement will be implemented in Audi virtual cockpits produced from February 1, 2025, onwards.

Diagnosis

To diagnose the issue and determine if TSB 90 24 51 2064844/5 applies, technicians need to document the production date of the instrument cluster. This involves:

1. Using Self Diagnosis, selecting diagnostic address 17.
2. Accessing the control module OBD dropdown and selecting "Identification."
3. Clicking "show expanded identification."
4. Expanding the "Fazit identification" and documenting the "Day of manufacture."
5. Taking a photo of the production date and attaching it to DOC-IT.

Repair Procedure Summary

If the instrument cluster's production date is found to be before February 1, 2025, the Audi Virtual Cockpit must be replaced. The repair involves removing and installing/replacing the dash panel insert to access and replace the instrument cluster.

Required Parts and Tools

Technicians will need to consult ETKA for specific part numbers for fasteners, bolts, nuts, screws, and the instrument cluster itself. Always check with the Parts Department for the latest information and bulletins.

Warranty Information

This Technical Service Bulletin 90 24 51 2064844/5 outlines specific warranty claim details. The Service Number is 9025, and the Damage Code is 0040. Labor operations for removing and installing/replacing the dash panel insert are covered under code 9025 XXXX, with associated diagnostic times of 0129 0050 for self-diagnosis of the production date and 0150 0060 for general diagnostic time. Warranty claims must adhere to the Audi Warranty Policies and Procedures Manual. If the vehicle is outside of warranty, this bulletin serves as informational guidance only.

Important Warnings

Owners should be aware that if their vehicle's instrument cluster has a production date before February 1, 2025, it is subject to this TSB and requires replacement of the Audi Virtual Cockpit. Vehicles with virtual cockpits produced on or after February 1, 2025, are expected to have the manufacturing improvement already integrated.

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Source: NHTSA ID: 11012507