2022-2025 Audi Virtual Cockpit Blank at Startup TSB

Symptoms

Owners of affected Audi vehicles may experience the following:

• The "Audi virtual cockpit remains blank at startup" when the driver's door is opened and the driver enters the vehicle.
• After the ignition is switched off and back on, the display may return to normal operation, but it can also remain blank.

This issue points to a problem with the display unit not initializing correctly.

Technical Background

Audi has identified that the root cause of the "Audi e-tron virtual cockpit blank" issue is an intermittent hardware fault within the Audi virtual cockpit logic module. This can prevent the display from activating properly.

Production Solution

Audi's semiconductor supplier has implemented measures to prevent contamination in the manufacturing process of the logic module. This improvement was introduced at the supplier level on October 1, 2024. The updated Audi virtual cockpit units, incorporating this fix, will be implemented in vehicles produced from February 1, 2025, onwards. Audi expects to revise this TSB again in February 2025 to reflect these changes.

Diagnosis and Repair Procedure Summary

If you are experiencing an "Audi e-tron virtual cockpit blank" condition, a technician will perform the following steps:

1. Document Production Date: The technician will use Self Diagnosis (diagnostic address 17) to access the control module OBD dropdown and select "Identification." They will then click "show expanded identification," expand "Fazit identification," and record the "Day of manufacture" of the instrument cluster. A photo of this date will be attached to the service record (DOC-IT).
2. Virtual Cockpit Replacement: If the documented production date of the instrument cluster is BEFORE February 1, 2025, the Audi Virtual Cockpit must be replaced to resolve the issue.

Required Tools or Parts

To address the "Audi e-tron virtual cockpit blank" condition, the following parts may be required:

• Instrument Cluster: Quantity 01 (Part number to be determined via ETKA).
• Fasteners, Bolts, Nuts, and Screws: As needed per the Repair Manual (Part numbers to be determined via ETKA/ELSA).

Warranty Information

This Technical Service Bulletin is informational only if the vehicle is outside its warranty period. For in-warranty repairs, the following codes apply:

• Service Number: 9025
• Damage Code: 0040
• Labor Operations: Remove and install/replace dash panel insert (9025 XXXX).
• Diagnostic Time: Self-diagnosis (Document production date) 0129 0050, GFF 0150 0060.
• Claim Comment: As per TSB 2064844/4.

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual.

What Owners Should Know

If your Audi virtual cockpit is blank at startup, it is important to have your vehicle inspected by an authorized Audi service center. They can determine if your instrument cluster's production date falls within the affected range and perform the necessary replacement if required. Since this is an intermittent hardware issue, it's best to address it promptly.

NHTSA ID: 11012507