2020-2024 Audi Virtual Cockpit Blank at Startup TSB

Audi has issued Technical Service Bulletin (TSB) 90 24 02 2064844/3 to address an intermittent issue where the virtual cockpit display remains blank at startup. This TSB, dated June 5, 2024, supersedes previous bulletin Group 90 number 23-16 dated March 17, 2023. It applies to various 2020-2024 Audi models equipped with the virtual cockpit system. Owners searching for "Audi e-tron virtual cockpit blank" will find this information relevant.

Symptoms

Owners of affected Audi vehicles may experience the following conditions:

• The "Audi virtual cockpit display remains blank when the driver's door is opened, and the driver enters the vehicle."
• After the ignition is switched off and back on, the display may return to normal operation, but it might also remain blank. The TSB notes that the "virtual cockpit does not start-up; the screen remains blank."

Technical Background

Audi has determined that the customer concern of a blank virtual cockpit display is caused by an intermittent hardware issue within certain Audi virtual cockpit displays. This issue specifically affects the instrument cluster component, which Audi refers to as the Audi Virtual Cockpit -J285-.

Production Solution

To prevent this issue in new vehicles, Audi has implemented a production solution. This involves the integration of new hardware into the manufacturing process, meaning vehicles produced after a certain date will incorporate updated components to address this intermittent problem.

Repair Procedure Summary

For vehicles exhibiting the "Audi e-tron virtual cockpit blank" symptom, the repair involves replacing the instrument cluster. The procedure for technicians is as follows:

1. Document Production Date: Before proceeding with the repair, technicians must document the production date of the instrument cluster. This is performed using Self Diagnosis by selecting diagnostic address 17.
2. Within the control module OBD dropdown, technicians must select "Identification" and then click "show expanded identification."
3. They will then expand the "Fazit identification" and record the "Day of manufacture."
4. Replace Instrument Cluster: The final step is to replace the Audi Virtual Cockpit -J285- according to the detailed instructions provided in the ELSA repair manual.

Required Parts and Tools

Technicians should always consult their Parts Department and/or ETKA for the latest information and parts bulletins. The following components are generally required for this repair:

• Fasteners, Bolts, Nuts, and Screws: As needed per the Repair Manual (Part Number: See ETKA, Quantity: See ETKA/ELSA).
• Instrument Cluster: One unit (Part Number: See ETKA, Quantity: 01).

Warranty Information

This repair is covered under Audi's warranty program under specific conditions. The claim type is