2021-2024 Audi Common Issues: Door Noise, DTCs, Charging

Audi has released an internal analysis list, dated February 14, 2024, to assist technicians in diagnosing a range of common customer concerns across various 2021-2024 Audi models, including the Audi e-tron, Q3, Q5, and A5. This document serves as a reference for initial diagnostic steps and directs technicians to specific worksheets for detailed procedures.

Important Information for Technicians and Owners

Audi emphasizes crucial steps before attempting any repairs related to these issues. Technicians are advised to contact the Audi Helpline for support. Additionally, all topics discussed in this analysis list have associated worksheets that must be completed and attached to the TAC ticket. These essential worksheets can be located within the Elsa2Go system under Service References >> Search v4p.

Overview of Common Audi Vehicle Concerns

This analysis list covers a variety of customer complaints, providing initial guidance for each. Here's a summary of the issues and their recommended first steps:

Coolant Warning Lamp (Audi Q3)

Models Affected: 2020-2021 Audi Q3

Customer Concern: Owners report a "low coolant warning in the cluster", even when the coolant level appears to be full in the reservoir.

Initial Diagnostic Steps: This issue is noted as not relating to TSB 2061918. Technicians are instructed to provide a photo showing the reservoir level.

Charging Cable Cannot Be Removed (Audi Q4 e-tron)

Models Affected: 2022-2024 Audi Q4 e-tron

Customer Concern: The "Charging cable cannot be removed from the vehicle".

Initial Diagnostic Steps: Refer to the e-tron charging questionnaire worksheet for detailed troubleshooting.

Low Fuel Pressure with DTC P008700 (Audi Q3)

Models Affected: 2021-2024 Audi Q3

Customer Concern: The Malfunction Indicator Lamp (MIL) is illuminated with the diagnostic trouble code (DTC) P008700, indicating "Low fuel pressure".

Initial Diagnostic Steps: Technicians must fill out a specific worksheet and perform a delivery rate test.

Charging and Charge Socket Lock Malfunction (Audi e-tron Q, SB, Q8 e-tron)

Models Affected: 2019-2024 Audi e-tron Q, SB, and Q8 e-tron, SB

Customer Concern: The "Vehicle cannot be charged, charge socket lock without function".

Initial Diagnostic Steps: Consult the e-tron charging questionnaire worksheet for diagnostic procedures.

Corrosion on Wheelhouse Cover Plate (Audi Q7, Q8)

Models Affected: 2017-2019 Audi Q7, Q8

Customer Concern: Corrosion is observed on the wheelhouse cover plate.

Initial Diagnostic Steps: Various photos and inspections are required. Refer to the specific worksheet for guidance.

Inoperative Front Side Window (Audi e-tron GT)

Models Affected: 2022-2024 Audi e-tron GT

Customer Concern: A "front door module function is inoperative", leading to an inoperative front side window.

Initial Diagnostic Steps: Perform a water test and inspect the door harness and pillar connection.

Noise from Front Door Trim Panel (Audi e-tron Quattro, e-tron SB)

Models Affected: 2023-2024 Audi e-tron Quattro, e-tron SB

Customer Concern: Owners report "Noise from front door trim panel while driving". If you are experiencing an Audi e-tron door noise, this section is relevant.

Initial Diagnostic Steps: A video of the noise must be recorded before any repair is performed. Photos of the repair are also required.

Q5 Temp Sensor Issue with DTC P218500 (Audi Q5)

Models Affected: 2022 Audi Q5

Customer Concern: An issue related to the Q5 Temp sensor, associated with DTC P218500.

Initial Diagnostic Steps: Various photos of the surrounding area are needed. Refer to the specific worksheet for further instructions.

Noise from Front Door Speaker Grill (Audi A5)

Models Affected: 2023-2024 Audi A5

Customer Concern: Owners report "Noise from front door trim panel while driving", specifically originating from the front door speaker grill. This is another instance of potential Audi e-tron door noise or similar issues in other models.

Initial Diagnostic Steps: Similar to the e-tron door trim panel noise, a video of the noise must be recorded before repair, and photos of the repair are required.

DTCs and Fault Codes

This analysis list specifically mentions the following Diagnostic Trouble Codes:

• P008700: Associated with "Low fuel pressure" in 2021-2024 Audi Q3 models.
• P218500: Linked to the "Q5 Temp sensor" issue in 2022 Audi Q5 vehicles.

What Owners Should Do

If you experience any of these symptoms or warnings in your 2021-2024 Audi e-tron, Q3, Q5, or A5, it is recommended to contact an authorized Audi service center. Provide them with a clear description of the issue, including any warning messages or sounds like the Audi e-tron door noise. Your dealership will use this analysis list and associated worksheets to properly diagnose and address the concern.

NHTSA ID: 10250339