2023-2024 Audi MIB3 Incorrect Time Display TSB

Owners of certain 2023-2024 Audi vehicles equipped with the MIB3 infotainment system may notice an Audi MIB3 incorrect time display on their instrument cluster or MMI. This issue, documented in Technical Service Bulletin (TSB) 2071921/2, describes a temporary time discrepancy that typically resolves itself after a few minutes of driving.

Symptoms

The primary symptom reported by customers is that the time displayed in the instrument cluster and/or the MMI display is sometimes incorrect. While initially alarming, the TSB notes that "After a few minutes of driving, the time synchronizes itself again."

Workshop findings indicate that there are "No relevant DTCs are stored" in connection with this condition, meaning no diagnostic trouble codes will appear to indicate a fault.

Technical Background

Audi has identified that a software issue is the root cause of the Audi MIB3 incorrect time display. This software glitch can lead to the time display becoming desynchronized between the MMI system and the instrument cluster.

Important Warnings for Owners

Audi has provided specific guidance for this condition:

• "Do not replace any components for this condition since this will not resolve the customer's concern."
• "No repairs are necessary at this point."
• "A solution is expected to be available by the end of the 4th quarter of 2024 (subject to change)."

This means owners should not authorize or pay for any component replacements related to this time display issue, as it will not fix the problem and is not covered under warranty as a repair. The issue is purely software-related, and a future update is planned.

Service Information

For technicians, the TSB 2071921/2 (also known as 91 PSS MIB3) instructs them to explain the situation to the customer. They are also required to create a PSS (Pending Service Solutions) record in the PSS application through the AccessAudi portal. This process helps Audi track the prevalence of the issue and ensures customers are noted for future solutions.

This TSB supersedes an earlier bulletin, Group 91 number 23-35, which was dated October 26, 2023. The current revision, dated February 9, 2024, includes an updated header to add MY2024 vehicles.

Owner Action

If you own a 2023-2024 Audi vehicle and experience the Audi MIB3 incorrect time display, there is no immediate action required on your part. You do not need to seek repairs or component replacements. Audi expects to release a software solution by the end of 2024. Continue to monitor your vehicle for any official communications regarding a software update for this condition.