2022-2024 Audi Remote Park Assist Not Working TSB

Owners of certain 2022-2024 Audi vehicles may experience their Audi remote park assist not working, accompanied by a specific message in the myAudi app. Audi Technical Service Bulletin (TSB) 2071986/2 addresses this concern, providing diagnostic information and a repair procedure.

This bulletin, identified as 91 23 50 2071986/2, was issued on November 21, 2023. It supersedes an earlier bulletin, Group 91 number 23-44, dated November 6, 2023, due to revised warranty information.

Symptoms

Customers report that the remote-controlled parking feature, known as remote park assist plus (RPA), is not functioning. When attempting to activate RPA through the myAudi app, the following message appears:

"Connection to vehicle required - please make sure you are near your vehicle to start the function"

This message displays even when the customer is physically near the vehicle, indicating a malfunction with the Audi remote park assist not working correctly.

Technical Background

The root cause of this issue is a software-related problem within the roof antenna control unit, identified as -JX3-. This software anomaly prevents the remote park assist plus system from operating as intended.

It's important to note that the event memory entry "B187A00: Cancel parallel parking assist (symptom number 98341)" is not related to this specific complaint and should not be considered a cause.

Workshop Findings

During diagnosis, workshops have found that no relevant Diagnostic Trouble Codes (DTCs) are stored in the vehicle's system in connection with this specific remote park assist malfunction.

Repair Procedure Summary

The recommended service procedure to resolve the Audi remote park assist not working issue involves performing a terminal 30 reset. This is achieved by disconnecting the 12 Volt battery -A- for approximately 20 minutes. Technicians should follow the detailed instructions provided in ElsaPro for this procedure.

Important Notes for Owners

• No DTCs: If your remote park assist plus is not working, do not expect to find a DTC stored in the vehicle's system. The TSB explicitly states that no relevant DTCs are stored for this particular complaint.
• Warranty Coverage: This repair is typically covered under warranty for up to 48 months or 50,000 miles. For Audi Certified Pre-Owned (CPO) vehicles, coverage is under claim type G10, requiring owner verification. If your vehicle is outside of any applicable warranty, this Technical Service Bulletin is for informational purposes only, meaning you may be responsible for repair costs.

Warranty Information

For warranty claims related to this issue, the following codes apply:

• Service Number: 9113
• Damage Code: 0040
• Labor Operations: GFF (0150 0010 for SRT with associated operations, 0150 0060 for diagnostic protocol time)

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review.

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Source: NHTSA ID: 10246202