2021-2024 Audi e-tron Door Panel Noise TSB

Audi has released an on-car analysis list, dated November 10, 2023, detailing various common customer complaints and providing initial guidance for technicians. This communication serves as a reference for diagnosing and addressing several issues across multiple Audi models, including the Audi e-tron door panel noise.

Specific Issue: Audi e-tron Door Panel Noise

Symptoms

Owners of 2023-2024 Audi e-tron Quattro and e-tron SB models, as well as 2023-2024 Audi A5 models, may experience noise originating from the front door area. This includes specific complaints of "Noise from Front Door Trim Panel" and "Noise from Front Door speaker Grill" while driving.

Diagnosis

For diagnosing the Audi e-tron door panel noise, technicians are instructed to perform video recordings of the noise before any repair attempts are made. This helps to accurately document the customer's complaint and the conditions under which the noise occurs.

Repair Notes

While the document does not detail specific repair steps, it indicates that photos of the repair should be taken after the procedure is completed. This suggests a physical repair is involved to eliminate the noise from the door trim panel or speaker grill.

Other Important Issues Covered by this Communication

This analysis list covers a range of other common issues across various Audi models:

• Coolant Warning Lamp (2020-2021 Audi Q3): Customers may see a "Coolant warning Lamp" in the instrument cluster, even if the coolant level in the reservoir appears full. This issue is noted as not related to TSB 2061918.
• Catalytic Converter Inspection (2019-2023 Audi A6, A7, Q7, Q8, S4, S5 with 3.0L engine): Addresses the "P042000: Catalyst System, Bank1 Efficiency Below" DTC. Diagnosis involves GFF logs, fault codes, test plans, and oil/fuel samples.
• Abnormal Engine Sound Generator Noise (2021-2023 All models with 3.0L EA839 engine): Complaints of "Abnormal/no sound from engine sound generator" require video/sound recordings before and after repair, and GFF log uploads.
• Coolant Leak from Expansion Tank (2023 Audi A4): Requires photo documentation of the leak source.
• Low Fuel Pressure (2019-2023 Audi Q3): Associated with "P008700 Low fuel pressure" DTC. Applies to Q3 models within NVLW only and requires a completed worksheet.
• Belt Tension Damper (2020-2024 Audi A6, A7, Q7, Q8, S4, S5 with EA839 3.0L, 2.9L engines): References part number 06M903133AA and requires a worksheet.
• Charging Cable Issues (2022-2024 Audi Q4 e-tron; 2019-2024 Audi e-tron Q and SB, Q8 e-tron and SB): Addresses issues where the "Charging cable cannot be removed from the vehicle" or the "Vehicle cannot be charged, charge socket lock without function". These require an e-tron charging questionnaire worksheet.
• EA839 Coolant Pump Leaking (2021-2024 Audi SQ5, Q7, Q8, S6, S7, S4, S5, RS5, A8 with 3.0L and 2.9L Engines): Involves "Coolant pump leaking" and requires photo/video documentation.
• Q5 Coolant Reservoir Cap Broken (2021-2023 Audi Q5): Notes that a new tank and cap are needed.
• 48V BSG U046900 (2019-2024 Audi A6, A7, A8, Q7, Q8): Relates to the 48V BSG system and the "U046900" DTC, which can also appear as "36564: Invalid Data Received from Starter/Generator". Applicable to PR Codes 0K4 with VH2 or 0K4 with VH3.
• Front Side Window Inoperative (2022-2024 Audi e-tron GT): Addresses customer concerns about an inoperative front door module function, requiring a water test and inspection of the door harness and pillar connection.
• Wire Broke at Air Compressor V66 (2018-2024 Audi SQ5): Associated with "DTC P089200" and indicates a "Broken/Damaged/Loose connection found at V66 (Suspension Compressor) T3DL".

Important Warnings for Owners

Audi explicitly states, "Please contact Audi Helpline before attempting repair." This emphasizes that these are technical communications for dealerships and that owners should not attempt to diagnose or repair these issues themselves. Additionally, all topics in this analysis list have associated worksheets that must be filled out and attached to the TAC (Technical Assistance Center) ticket. These worksheets are available through Elsa2Go>>Service References>> Search v4p, indicating a structured diagnostic process for technicians.

Owner Action

If you experience Audi e-tron door panel noise or any of the other symptoms described in this communication, it is recommended to schedule an appointment with an authorized Audi service center. Provide them with a clear description of the issue, and they will use this technical information to diagnose and address the problem effectively.

NHTSA ID: 10245649