2022-2023 Audi Virtual Cockpit Blank Screen TSB

Symptoms

Owners of affected Audi vehicles may experience the following issues with their virtual cockpit:

• "The Audi virtual cockpit display remains blank when the driver's door is opened and the driver enters the vehicle."
• "After the ignition is switched off and back on, the display may return to normal operation, but might also remain blank."

This condition indicates that the virtual cockpit, which serves as the primary instrument cluster, is not functioning as expected.

Technical Background

Audi has identified that the customer concern of an "Audi virtual cockpit blank" display is caused by an intermittent hardware issue within certain virtual cockpit displays. To address this, new hardware has been implemented into production vehicles.

Diagnosis and Trigger Conditions

To diagnose the issue, technicians are instructed to check the production date of the currently installed instrument cluster. This can be done using the ODIS diagnostic system by navigating to:

• Self-diagnosis → Address: 0017 System name: 0017 – Instrument cluster → Identification: → Production date

If the instrument cluster's production date is on or after February 8, 2023, a note should be added to the claim comments. The repair procedure is then initiated regardless of the production date of the replacement part.

Repair Procedure Summary

If your Audi virtual cockpit blank screen issue is identified, the primary repair involves replacing the instrument cluster. The detailed steps for this replacement can be found in the Elsa Repair Manual. Technicians will follow these instructions to ensure proper installation and functionality of the new unit.

Required Tools or Parts

For the repair, the following parts are generally required:

• Instrument Cluster: Quantity 01. Specific part numbers should be obtained from ETKA (Electronic Parts Catalog).
• Fasteners, Bolts, Nuts, and Screws: As needed per the Repair Manual. These should also be sourced via ETKA/ELSA.

Important Warnings

Audi has issued a specific notice regarding replacement parts:

• "Replacement parts can be used regardless of their production dates."

This means that the production date of the new instrument cluster being installed does not affect its suitability as a replacement for the faulty unit.

Warranty Information

This repair is covered under Audi's warranty program, subject to the following conditions:

• Claim Type: 110, applicable up to 48 months or 50,000 miles.
• CPO Vehicles: For Certified Pre-Owned (CPO) vehicles, claim type G10 applies, requiring owner verification.
• Out of Warranty: If the vehicle is outside of any warranty, this Technical Service Bulletin is informational only.

The specific codes for warranty claims are:

• Service Number: 9025
• Damage Code: 0040
• Labor Operations:
  • Remove and install/replace dash panel insert: 9025 XXXX (refer to SRT for associated operations)
  • Self-diagnosis: read out DTCs (production date): 0129 0050 (10 TU)
  • Diagnostic Time: GFF: 0150 0000 (Time stated on the diagnostic protocol, maximum 50 TU)
• Road Test: No allowance (0 TU) for both pre- and post-service road tests.

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty.

Source: NHTSA ID 10233628