2022-2023 Audi Safety Related Inquiry Reporting TSB

Audi has issued Technical Service Bulletin (TSB) 00 21 44 2052680/3 to outline specific reporting requirements for safety-related inquiries. This TSB, dated May 13, 2021, supersedes previous bulletin Group 00 number 19-26 from September 30, 2019. The purpose is to ensure that all potential safety risks are identified and investigated by Audi at an early stage. This TSB applies broadly to all Audi vehicles, though the specific models linked by NHTSA for this document are from 2022-2023.

Why This Reporting Matters

As a vehicle importer, Audi of America is responsible for monitoring its vehicles and parts in the market. This proactive approach allows the company to discover and address safety risks promptly. Accurate and timely reporting of incidents is crucial for this process, enabling Audi to investigate and prepare for potential publications or resolutions. This TSB provides a clear framework for dealerships to contribute to this safety monitoring.

Incidents Requiring Reporting

Dealerships have a reporting obligation for various safety-related incidents. These include, but are not limited to:

• Airbag/Seatbelt Deployment: Any instance where an airbag or seatbelt deployed, or failed to deploy, especially if the customer considers it faulty or claims compensation.
• Accidents:
  • Accidents resulting in personal injury or property damage where the customer intends to pursue legal action against the manufacturer.
  • Accident damage where the customer does not wish to sue but threatens to involve the media.
  • "Near miss accidents" or other incidents where workshop personnel suspect a fault in the vehicle's system.
• Fire and Overheat Damage: Any vehicle fire damage, whether involving open flames, smoldering, or overheating fires. It is critical not to perform a pre-analysis in these cases to allow manufacturer experts to conduct an unbiased investigation.
• Non-Typical Defects: Any unusual defects that lead to an increased safety risk, whether in flowing traffic, stationary traffic, or during an accident.

Reporting Procedure

To report an allegation or incident, dealerships must create a WEB ticket through the Audi Technical Assistance Center (TAC) system. This action directs the case to Audi's investigation team. When creating the ticket, select "Safety Related Inquiry per TSB 2052680" in the Concern Type field.

Required Documentation

When submitting a safety related inquiry, comprehensive documentation is essential for a thorough investigation. Technicians must provide:

• A detailed description of the customer's allegation or incident.
• Information regarding any demands made against the manufacturer.
• The first damage assessment.
• Online functions for attachments and diagnosis protocols.
• Photographs of the damage, including:
  • Overall views of the vehicle from all sides.
  • Close-ups of the damaged or failed components.
  • Photos of the front airbag deployment, specifically of the cross member and side member.
• All photos and additional documentation should be included with the Repair Order.

Important Considerations for Audi Safety Related Inquiry Reporting

• Timely Reporting: This information MUST be reported before any repair work is performed on the vehicle.
• WEB Ticket Response: If there is no response to the WEB ticket within two hours, dealerships may proceed with repairing the vehicle as needed. However, it is crucial to update the case with precise details regarding the exact repair performed before closing the case.
• Warranty Coverage: This TSB is informational only and does not apply to any Audi Warranty.
• Data Protection: When submitting pictures or videos, ensure that no personal data, such as license plates, vehicle identification numbers, or billing data, is displayed.
• Parts Handling: To facilitate precise damage assessment and product observation, all damaged parts must be retained as a single package for laboratory testing. Do NOT separate individual parts. Audi will request these parts through the Warranty Parts Portal.
• Additional Information: All part and service references mentioned in this TSB (2052680) are subject to change. Always consult with your Parts Department and/or ETKA for the latest information and check the Repair Manual for fastener replacement guidelines.

NHTSA ID: 10193548