2021 Audi MIB3 Gas Station Pop-up Window Issue TSB

Audi has issued Technical Service Bulletin (TSB) 91 20 84 2060194/1 to address a software-related problem affecting the MIB3 infotainment system in various 2021 models. This issue specifically impacts the functionality of the gas station pop-up window, preventing drivers from selecting points of interest (POIs) for refueling.

Symptoms

Owners of affected 2021 Audi vehicles may experience the following symptoms related to the Audi MIB3 gas station pop-up function:

• When the fuel level is low, the automatic pop-up window with the message "Refueling alert: your tank is nearly empty. Tap here to find gas stations in your area" appears.
• If this pop-up window is selected, it appears blank, and no gas station POIs are displayed along the route.
• The system indicates that gas stations cannot be selected via the automatic pop-up window, hindering navigation to nearby fueling options.

Fault Codes / DTCs

This Technical Service Bulletin does not mention any specific Diagnostic Trouble Codes (DTCs) associated with this software issue. The problem is described as a general software malfunction within the MIB3 system.

What the Service Bulletin Says

Audi's TSB 91 20 84 2060194/1 indicates that the inability to select gas stations via the pop-up window is due to a software-related problem. A permanent software update is anticipated to be available by the third quarter of 2021 to resolve this issue.

Until the software update is released, Audi advises technicians not to replace any components, as this will not fix the underlying software problem. Dealers are instructed to create a Pending Service Solutions (PSS) record for affected vehicles to track the concern. The bulletin also provides temporary workarounds for the Audi MIB3 gas station pop-up issue.

What to Do

If you own a 2021 Audi model and are experiencing problems with the Audi MIB3 gas station pop-up window appearing blank or not allowing gas station selection, you should be aware that this is a known software issue.

• Contact your Audi dealer: Inform them about the issue and reference TSB 91 20 84 2060194/1. They can confirm if your vehicle is covered and advise on the expected timeline for the software update.
• Utilize workarounds: While awaiting the permanent fix, you can search for gas stations using the voice command "I need gas" or by starting route guidance via the Point of Interest (POI) search function in your MIB3 system.
• No immediate repairs: Do not attempt to replace components, as the TSB states this will not resolve the software-related problem.

Keep an eye out for notifications from Audi regarding the availability of the software update to permanently address this issue.

Source: NHTSA ID 10177415