2023-2024 BMW X1 / X2 Long CID Loading Time TSB
BMW has issued Technical Service Bulletin SIB 65 04 24 to address a condition where the Central Information Display (CID) in 2023-2024 BMW X1 and X2 models experiences a significantly long initial loading time, with the start-up animation remaining on screen for over 30 seconds.
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- BMW X2
- 2023
Symptoms
Owners of 2023-2024 BMW X1 and X2 models may notice that the Central Information Display (CID) takes a significantly long time to load. The start-up animation can remain on the CID for more than 30 seconds before the system fully initializes. This issue is specifically referred to as "LONG INITIAL LOADING TIME FOR HU-H6" by BMW.
Cause
The root cause of the prolonged loading time for the Central Information Display is identified as unfavorable software within the HU-H6 head unit. This software condition prevents the system from booting up efficiently.
Repair Procedure Summary
The correction for the BMW X1 long CID loading issue involves programming the head unit (HU-H6) with updated software. Technicians will first determine the vehicle's current I-level using applications like AIR or the Key Reader/AWP.
If the I-level is lower than U006-23-11-558, the vehicle's head unit will be programmed to I-level U006-23-11-558 or higher. This programming is performed using ISTA 4.45.3x, a software version released on January 30th, 2023, or newer. The process includes connecting a battery charger and the programming system (ISTA 4) to the vehicle, determining a measures plan, and working through the plan to program, encode, and enable the control units. A vehicle test and fault memory deletion are performed after the programming is complete.
Important Warnings
BMW Technical Service Bulletin SIB 65 04 24 includes critical instructions for technicians and owners:
- If the vehicle's I-level is currently at U006-23-11-558 or a more recent version, do not program the vehicle; instead, continue with standard diagnosis.
- During the programming process, always connect a BMW-approved battery charger/power supply (SI B04 23 10) to maintain stable voltage.
Required Tools or Parts
To perform this repair, technicians will need:
- ISTA 4.45.3x or higher programming software.
- A BMW-approved battery charger/power supply, as referenced in SI B04 23 10.
Claim Information
This repair is covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks, or the BMW Certified Pre-Owned Program. The repair code associated with this service is 6512580200, titled "Head Unit High HU-H (Nav Professional) Software error / internal device fault". Labor operations include carrying out vehicle tests (00 00 006 or 00 00 556), supporting voltage (61 21 528), and programming/encoding control units (61 00 730).
Source: NHTSA ID: 10250375
What BMW X1 owners report
Counted from the records in our database across 14 model years.
- 853
- Owner complaints
- 27
- Recalls
- 556
- Service bulletins
- 40
- Crashes reported
- 17
- Fires reported
- 42
- Injuries reported
The 2024 model year
30 complaints, the 8th most of 14 model years on file. Owners reported 3 crashes, 0 fires and 1 injury for this year, which also has 3 recalls on file.
Electrical System, the system this article covers, accounts for 164 of 853 complaints (19%), including 2 for 2024.
Complaints by model year
| 2013 | 102 | |
|---|---|---|
| 2014 | 114 | |
| 2015 | 94 | |
| 2016 | 163 | |
| 2017 | 164 | |
| 2018 | 60 | |
| 2020 | 13 | |
| 2023 | 71 | |
| 2024 | 30 | |
| 2025 | 17 |
Most-reported systems
- Electrical System — 164
- Service Brakes — 136
- Air Bags — 128
- Power Train — 125
- Engine — 106
Latest recalls for the 2024 model year
- 26V422000 — Service Brakes, Hydraulic (Jul 2026)
- 24V697000 — Electronic Stability Control (Esc) (Sep 2024)
- 24V104000 — Service Brakes, Hydraulic (Feb 2024)
Recent owner reports about electrical system
Read owner complaints →The BMW 2024 X1 comes with the new iDrive9 that has eliminated most of the physical controls. Now there is a large touch screen that controls the radio, HVAC, Apple Car Play, cruise control, head lights, heated seats, etc.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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