2022-2024 Audi Entry/Exit Assistance Comfort TSB

Audi has released Technical Service Bulletin (TSB) 72 24 56 2064695/4, dated July 19, 2024, to address customer inquiries regarding the operation of the entry/exit assistance system in several models. This TSB supersedes an earlier bulletin, Group 72 number 23-49, issued on August 10, 2023, with revisions to model years and technical background information.

This bulletin clarifies the intended functionality of the entry/exit assistance features, aiming to resolve customer comfort concerns. It is important for owners to understand the system's design to avoid unnecessary service visits for perceived malfunctions, especially concerning the Audi Q8 entry/exit assistance.

Symptoms

Customers may report that the "entry/exit assistance does not work correctly." This often stems from a misunderstanding of how specific comfort features are designed to operate during vehicle entry and exit.

Technical Background

Audi's entry/exit assistance system incorporates several features for enhanced comfort:

• Seat Side Bolsters: On Audi A4, A5, Q5, and Q7 models equipped with pneumatically adjustable lumbar support (PR Code 816), the front seat side bolsters are designed to deflate when exiting the vehicle. This allows for easier entry and exit. Once the vehicle is in motion, the side bolsters automatically re-inflate to their set position.
• Steering Column Adjustment: For Audi Q5 and Q7 models featuring power steering wheel position adjustment (PR Code 2C7), the steering column moves upward into a parking position when the driver exits the vehicle. Upon re-entry, the steering column returns to its stored driving position as soon as the ignition is switched on.

This TSB, identified as 72 24 56 2064695/4, clarifies these operations to ensure technicians and owners understand the intended design.

Important Warnings

Audi explicitly states a key operational detail regarding the entry/exit assistance system:

"The driver and/or passenger seats do NOT move backward after switching the ignition off and opening the respective door."

This means if you expect the seat to slide back automatically upon exiting your vehicle, this is not a designed function of the system. This information is critical for owners concerned about their Audi Q8 entry/exit assistance.

Service Information

If a customer reports an "entry/exit assistance comfort concern," the primary service action is to explain the system's operation as detailed in the Technical Background section of this bulletin. The TSB explicitly states that "Parts replacement does not solve this issue." Any claims for replaced parts related to this specific concern will be subject to review, as the issue is typically informational rather than a component failure.

Warranty Information

This Technical Service Bulletin (TSB 72 24 56 2064695/4) is classified as informational only. It is not applicable to any Audi Warranty. This means that any diagnostic time or explanation provided by a dealer for this specific comfort concern would typically not be covered under warranty, as it does not involve a defect or repairable fault.

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Source: NHTSA ID: 11005909