2024-2025 Audi Bluetooth / Smartphone Interface Connection Issue

Owners of certain 2024-2025 Audi models may experience issues with their vehicle's Bluetooth and/or Audi smartphone interface. This problem, documented in Audi's internal communication 91 PSS MY 24/25, also known as Transaction No. 2081006/1, is related to a software fault that can cause connectivity delays or interruptions. This Technical Service Bulletin was released on February 17, 2026, providing guidance to dealerships and informing customers about the ongoing situation.

Symptoms Owners May Notice

Customers have reported a primary symptom where the "Bluetooth and/or Audi smartphone interface sometimes take a long time to connect." This can lead to frustration when trying to use hands-free calling, media streaming, or navigation features. Additionally, some owners have observed that "the reception bar in the MMI is sometimes greyed out during this time," indicating a potential communication breakdown within the infotainment system. These symptoms are key indicators of the Audi Bluetooth connection issue.

Technical Background of the Issue

Audi has identified the root cause of this connectivity problem as a software issue. The malfunction is specifically located within the emergency call module control unit and the communication unit, which is identified as DA 0075. This software glitch impacts the seamless operation of both the Bluetooth and Audi smartphone interface functionalities, leading to the reported delays and interruptions.

Important Warnings for Owners

Audi has issued specific instructions regarding this Audi Bluetooth connection issue to prevent unnecessary repairs and costs. It is crucial for owners to understand these directives:

• "Do not replace any components for this condition since this will not resolve the customer's concern." This means that replacing parts like the MMI unit or communication module will not fix the underlying software problem and should not be attempted.
• "Replacing parts or attempting repairs will not fix the problem. Unjustified work/replacement parts will be charged back. Invoicing under warranty is not permitted." This warning indicates that if a dealer performs a repair or replaces components against Audi's guidance, the customer may be charged for the ineffective work, and the dealership will not be reimbursed under warranty.

These warnings emphasize that replacing hardware components will not fix the underlying software fault and could result in owners being charged for ineffective repairs.

Service Procedure for Dealerships

Audi has provided specific instructions for dealerships to manage customer complaints related to the slow Bluetooth and smartphone interface connection. These steps are outlined in TSB 2081006/1:

1. Customer Communication: Dealerships are instructed to explain to the customer that a solution is anticipated to be available by the end of the second quarter of 2026. This timeline is subject to change. Furthermore, dealers must inform customers that no repairs are necessary at this point, managing expectations and preventing premature service attempts.
2. Avoid Component Replacement: Dealers must adhere strictly to the guideline: "Do not replace any components for this condition since this will not resolve the customer's concern." This reinforces that the problem is software-based, and hardware replacement is an ineffective and unnecessary measure.
3. Create a PSS Record: For every customer complaint regarding this issue, dealers are required to create a Pending Service Solutions (PSS) record. This is done through the PSS application, accessible via the Audi Now platform under Service | AU-US > Pending Service Solutions (PSS). Creating these records helps Audi track the prevalence of the Audi Bluetooth connection issue, gather data, and prioritize the development and deployment of the final software solution.

Warranty Information

Audi's warranty policy for this specific issue is clear: "Replacing parts or attempting repairs will not fix the problem. Unjustified work/replacement parts will be charged back. Invoicing under warranty is not permitted." This means that any attempts by a dealership to repair this software-related connectivity issue by replacing hardware components will not be covered under warranty. Both the customer and the dealership could face financial implications for such unauthorized repairs.

Solution Timeline

Audi anticipates that a software update to address this issue will be available by the end of the second quarter of 2026. This production solution is specifically targeted for MY26 vehicles. Owners are encouraged to monitor official Audi communications and consult their dealership for updates regarding the availability of this fix, which will resolve the Audi Bluetooth connection issue.

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Source: NHTSA ID 11029429