2024-2025 Audi Keyless Entry Not Working After Remote Start TSB

Audi has issued Technical Service Bulletin (TSB) 2071691/2 to address a specific concern affecting the keyless entry system in certain 2024-2025 models. This bulletin, titled "57 PSS Keyless Entry Does Not Work During Remote Start," supersedes an earlier bulletin, Group 57 number 23-16, dated October 9, 2023.

The TSB details a situation where the Audi keyless entry remote start functionality can lead to a temporary issue with the keyless entry system. This informational bulletin aims to inform technicians and owners about the condition and the manufacturer's current stance.

Symptoms

Owners of affected 2024-2025 Audi vehicles may experience that "Keyless entry does not work if the vehicle was started remotely using the myAudi app." This condition specifically occurs while the engine is running, typically for up to 10 minutes, after the remote start function has been initiated through the myAudi application. It's important to note that keyless rear hatch operation is not affected by this issue.

Important Warnings for Owners

Audi has provided crucial information regarding this condition:

• Do not replace any components for this condition since this will not resolve the customer's concern. This emphasizes that the issue is not due to a faulty part requiring replacement.
• A solution is expected to be available by the end of the first quarter of 2024 (subject to change), and no repairs are necessary at this point. Owners should be aware that a fix is in development.
• During remote start engine run time, the doors can still be unlocked using the Key Fob or the buttons inside the vehicle. This provides a workaround for owners experiencing the Audi keyless entry remote start issue.

Diagnosis and Trigger Conditions

This keyless entry issue is directly linked to the use of the remote start function via the myAudi app. The problem manifests as a functional issue during the engine's run time (up to 10 minutes) after a remote start. No Diagnostic Trouble Codes (DTCs) are stored in the vehicle's system when this condition occurs.

Manufacturer's Stance and Future Resolution

As of the TSB's publication date (November 22, 2023), there is no immediate repair procedure. Audi has confirmed that the concern can be reproduced and is actively working on a solution. Owners should expect a resolution to be available by the end of the first quarter of 2024, though this timeline is subject to change.

Owner Action

If you own a 2024-2025 Audi model and experience the Audi keyless entry remote start problem, you do not need to seek a repair at this time. No components should be replaced, as this will not resolve the issue. While waiting for the official solution, you can still unlock your vehicle using the physical Key Fob or the interior door unlock buttons during the remote start engine run time.

Your Audi dealership can create a PSS (Pending Service Solutions) record to track the concern. This TSB is informational and does not fall under standard Audi warranty coverage for repairs, as no repair is currently being performed.

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Source: NHTSA ID: 10245626