2021-2023 Audi Navigation Not Purchased Message TSB

Owners of certain 2021-2023 Audi models may encounter a message stating "The 'Navigation' license was not purchased." when attempting to use their vehicle's navigation system. This often leads to the navigation system being inoperative. Audi Technical Service Bulletin (TSB) 91 21 05 2061933/2 addresses this specific concern, clarifying that this behavior is typically normal for vehicles equipped with the Function on Demand (FoD) system.

This TSB, issued on May 26, 2021, supersedes an earlier bulletin, Group 91 number 21-61, dated January 19, 2021, with updated information regarding vehicle applicability and the Function on Demand feature. If you see the "Audi navigation not purchased" message, this article will explain why and what steps you can take.

Symptoms of the 'Navigation' License Not Purchased Message

The primary symptom owners will notice is the navigation system being inoperative. When attempting to access navigation functions through the MMI screen, a specific message will appear:

• "The 'Navigation' license was not purchased."

This message indicates that while your vehicle is prepared for navigation, the necessary license for the feature has not yet been acquired or activated.

Understanding Function on Demand (FoD)

Many modern Audi vehicles, particularly those equipped with the MIB3 infotainment system, utilize a feature called "Function on Demand" (FoD). This system allows customers to purchase licenses for various vehicle features, including navigation, directly through the myAudi app. This means that even if your vehicle has the hardware for navigation (indicated by PR Code 7UZ, "Preparation for Navigation System"), the software functionality might need to be activated via a separate purchase.

Important Warnings for Owners and Technicians

Audi Technical Service Bulletin 91 21 05 2061933/2 provides clear instructions regarding this condition:

• Do not perform any repairs. Any attempts to repair the navigation system for this concern will be denied under warranty.
• Instruct the customer that this condition is normal. This message is an expected part of the Function on Demand system for vehicles prepared for navigation.

This TSB is informational only and is not applicable to any Audi Warranty claims for repairs related to this message. If you see the "Audi navigation not purchased" warning, it's not a fault that requires a traditional repair.

Activating Your Audi Navigation System

If your vehicle displays the "Audi navigation not purchased" message and has PR Code 7UZ, the solution is to purchase the Navigation Plus function. This can be done through the myAudi app, specifically within the "myAudi Marketplace" section. Once purchased, the services and functions will become available and will be displayed in the MMI under the "Shop" menu.

Troubleshooting FoD Purchase Issues

If you attempt to purchase the Navigation Plus function and encounter issues, TSB 91 21 05 2061933/2 outlines two common scenarios:

Scenario 1: "No products currently available."

If you see the message "No products currently available." when trying to purchase navigation, one of the following conditions may apply:

• Missing PR Code 7UZ: Your vehicle might not be equipped with the necessary hardware preparation for the Navigation System (PR Code 7UZ).
• Already Purchased: The Navigation Plus package may have already been purchased for your vehicle.
• Retail Delivery Date Not Set: The retail delivery date might not be correctly set in the Audi connect backend server. In this case, you should open a ticket with Audi connect Technical Support via http://audi.zendesk.com/.

Scenario 2: "Store unreachable."

If the myAudi Marketplace displays "Store unreachable.", consider these possibilities:

• Incomplete Account Profile: Your myAudi account profile might be missing critical information such as your name, mailing address, birth date, or phone number. Ensure all details are complete under the myAudi app's Profile icon >> Account settings >> Edit profile.
• Missing Payment Information: You may not have added payment information to your myAudi account. Check this under the myAudi app's Profile icon >> Account settings >> Payment information.
• Marketplace Server Issues: The myAudi marketplace server could be experiencing temporary technical issues. Try closing the marketplace page and accessing it again later. If the problem persists, wait and try again on another day.

By understanding these common scenarios and following the outlined steps, owners can resolve the "Audi navigation not purchased" message and activate their navigation system.

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Source: NHTSA ID: 10194491