Volkswagen Taos Complaints

507 consumer complaints on file.

#11537893August 11, 2023
POWER TRAIN
The throttle response from a stop in the Taos is not immediate, and will lag. Sometimes it will take 2 seconds to react to throttle input. This can be extremely dangerous when pulling into a roadway with traffic. There is also not an immediate reaction when throttle is applied quickly at Highway speeds. Once the car reacts, it runs flawlessly, it must be a computer issue or throttle response setting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537639August 10, 2023
ENGINE
I had just purchased this car- it was my first day driving it. I drove it from the dealer to my home and then out to dinner with no problems. I should note the each time I started the car I turned off the "Stop/Start" feature. On our way home from dinner I was stopped at a red light and all of a sudden the engine shut off and a messaged displayed saying "Please Start Engine Manually". I was shocked, but put my car in park and was able to start it back up. I should note that the radio continued to work and the air continued to blow (even though it was no longer cold). I started driving and was less than 1/4 mile from my turn, but as I was approaching the car stalled again. This time while I was driving! Thankfully I was able to safely glide into the shopping center and park the car. I tried putting it back in park and starting it up again a few times with no luck. I should note that it wasn't like the engine was trying to turn over, there was nothing happening at all. I exited the car for a minute and then got back in to try again and thankfully it started up this time. I live right down the street from the shopping center so I went ahead and drove it home. Someone from the VW dealer picked the car up the next day because I refused to drive it again- my kids are always in the car with me. Since then I've researched this and found many more accounts of similar things happening to other Taos drivers. The dealer has found no error codes and they are trying to tell me it was "Low Battery Voltage", but that just doesn't make any sense considering how things happened. I'm now in contact with VW to see if they can help at all. I cannot drive this car with the possibility of stalling again. I won't put my kids at risk. The car is still at the dealership as I'm waiting to hear back from VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537107August 8, 2023
POWER TRAIN
TAOS 2022 S model. Coolant level keeps dropping every 1K miles on average. Dealer admitted it is a head gasket issue. However, they do not have the parts to properly fix the issue. It has been over two months now since the dealer diagnosed head gasket issue with no ETA to repair due to lack of parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535673August 1, 2023
UNKNOWN OR OTHER, SERVICE BRAKES, ELECTRICAL SYSTEM
2 instances occurred where the auto start/stop initiated in the midst of driving resulting in a stall and required the car to be restarted in order to start driving again. One time occurred while backing up and another while taking a turn both at low speeds. There was a recall on 2021 Volkswagen Taos’s for the same problem. I brought the car to the dealership to be assessed and the car remained in the service lot from 7/6/23 to 7/17/23, however the problem could not be recreated. Thus the car was returned to me without any solution. I clearly stated to them that I am picking up the car against my wishes as no solution was found and this has been extremely dangerous almost causing accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535246July 29, 2023
ENGINE, POWER TRAIN
This is for a 2022 VW Taos SEL. Vehicle is mildly driven commuter vehicle. Purchased NEW from VW in February 2022. It is end of July 2023, vehicle has now 10,300 miles. Issue presented as engine coolant low warning (red symbol) in October 2022, approx 8,000 miles on car. Vehicle has not shown any evidence on enclosed garage of dripping/leaking coolant. Contacted local VW dealership, upon inspection said they observed coolant below minimum and topped it off. Coolant light cam on again in early 2023 not 1000 miles later since first coolant warning. Contacted same VW dealership, upon inspection said same thing, observed coolant below minimum and topped it off. They stated that was likely a technician maybe didn't close the coolant cap fully, as well as "weather" affecting level. 1-2 month later, engine coolant light again. Contacted same VW dealership, upon inspection said they performed an engine pressure check and no issue found, but topped off low coolant. They stated as long as coolant level is maintained car is fine to drive, likely just burning a little coolant, and that inspections haven't revealed any leaks around engine. June 2023, near 10,000 miles, upon first start of day, a little white smoke emitting from exhaust, smells like burnt sugar somewhat, engine coolant shows just below minimum again. White smoke emitted every time start the car next day with same burnt sugar smell. Contacted same VW dealership to schedule appointment and when asked about what can/will be done, they stated there's no recall and that just another pressure check and visible inspection. Vehicle is used now just to drive to grocery, doctor appts... during drive there's noticeable loss of power when pressing on pedal for a car that in first 6 months had tremendous pep. It turns out the dealership only logged/recorded my visits TWICE, and has stated that they need to build more of a history for VW/dealership to escalate action to repair. Issue is head gasket leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534724July 27, 2023
POWER TRAIN
The car is a 2022 and every few months I noticed I have to top-up the cooling/antifreeze. Finally I took it to the dealer on 7/6/23. They determined that the head gasket will need to be replaced. It is three weeks later and they still do not have even an ETA as to when the parts will arrive to perform the head gasket. I am still driving around with the possibility of the losing coolant will cause long term damage to the car. The manufacturer do not seem to care enough and the dealer is not answering my emails or calls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534709July 27, 2023
ENGINE, POWER TRAIN
At approximately 17K miles, the vehicle indicated a low coolant condition via dashboard indicator. Reservoir levels had dropped by about 17oz. Vehicle now requires regular coolant top-up once every 1-2 months to maintain minimum levels.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533739July 21, 2023
SERVICE BRAKES
Rear brake pads and rotors wearing out prematurely. Front pads and rotors no wear indicating vehicle is not using or using the front brakes at almost zero. This is a safety concern and is widely known amongst TAOS owners. You must have a recall of some kind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532718July 17, 2023
ENGINE
Our VW Taos has 7,700 miles. This morning our engine coolant light came on. On engine inspection, our coolant level is less than minimum. This should not be happen on an engine that is less than a year old and with less than 10k miles. Researching the issue, the Taos is having head gasket issues with this new engine. Many, many, many complaints can be found online. Please help us Taos drivers by making VW issue a proper recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532189July 14, 2023
ENGINE
Vehicle has coolant leak: head gasket. Dealer says 2 to 3 weeks. There are many more people with the same car same problem. VW is not helping, dealer does not want to help with rental or loaner. I want a new engine. They don't have the tools or the knowledge to take care of the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532126July 13, 2023
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My rear brakes are metal to metal at less than 25,000 miles. Second issue when I im driving my car will not accelerate and the warning light comes up. I have to completely stop turn it off in the middle of the road and then it will start going. I called vw and they told me that they didn’t know what it could be. Maybe water got in a sensor. This issue has happened twice and it’s scary. Third issue my automatic braking will just brake when no one is in front of me almost causing someone to hit me from behind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531853July 12, 2023
ENGINE
The contact owns a 2021 Volkswagen Taos. The contact stated that while driving at various speeds, the vehicle was driving rough. The contact stated that the EPC and check engine warning lights were illuminated. After restarting the vehicle, the vehicle operated normally. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. After retrieving the vehicle, the failure continued to occur. The vehicle was taken back to the dealer who replaced the engine wiring harness, fuel injectors, and the intake manifold. No further information was available. The manufacturer was notified of the failure. The failure mileage was 20,896.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531830July 12, 2023
AIR BAGS, STEERING, SERVICE BRAKES
UNKNOWN The vehicle lost all functionality and did not respond to any commands/requests made by the driver until railroad tracks caused the vehicle to stop and all side airbags to deploy. My girlfriend and myself were at fear for our lives as google maps was attempting to take us unto a bridge when the vehicle became unresponsive while driving. Consequently, we had to choose hard soil as the brakes and steering would not react to any of the drivers commands. I received a parcel of mail about the recall 2 days after the accident in the mail. The problem has not been confirmed by a manufacturer, the police, insurance reps or any others as Progressive auto insurance has still not been to the car to investigate since being at the body shop on May 30th, 2023 when this accident occurred and the insurance claim was made. Progressive keeps telling me to be patient when I call for an update. Not until July 6th, 2023 when they informed me that this will now need to go to a Product Manager due to a recall on the vehicle. When I search my VIN on the NHTSA and VW website, it says recalled vehicle. The independent car shop that the towing service towed the vehicle to claims that they can not look at it until Progressive comes to investigate. There were no warning lamps, nor messages nor other symptoms of the problem prior to the failure. The first appearance of the problem came via mail parcel on the evening of June 1st, 2023, days after the undiagnosed accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11531249July 10, 2023
VEHICLE SPEED CONTROL
Accelerating from hard stop causes vehicle to jerk. There is a lag that is dangerous when sitting in traffic. I was sitting in bumper to bumper traffic when I accelerated. The car has no response and then will have a sudden acceleration seconds after pushing the pedal. This only happens when accelerating from a hard stop. I have called 2 local dealers and they confirmed they have seen this issue. 1 dealer stated they have seen this issue in my exact model, with no fix. 2nd dealer states they have seen it in a different model but have no fix for my current model. This problems puts the safety of myself and others at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530692July 6, 2023
ENGINE
Vehicle is 6 months old, 4747 miles, stalled going uphill at 10mph. Upon attempted restart, smoke billowed out of the exhaust and engine compartment. Contacted VW Customer Service and was towed to VW dealership. Turbo failed and caused a laundry list of parts to fail. Parts are out till September.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530687July 6, 2023
ENGINE
Coolant system has been giving low warnings with no visible leak. Over last month has had to be topped up several times. Then had another low level warning, as well as ECP warning and RPM limiting warning as well as check engine light. Upon taking to dealer to get it checked, was told that head gasket is where the leak and there is also an issue with the turbo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530559July 5, 2023
SERVICE BRAKES, ENGINE
At 6578 miles, the Taos was confirmed to have a warped right rear caliper requiring replacement of the part. Confirmed failure of mfg part. Vehicle was at the dealership for over two weeks for repair. The car had been making a grinding noise at lower speeds. At ~13,000 miles, the coolant reservoir was nearly empty (only 5 weeks after a routine oil change service). The car was giving low coolant warnings. Took car into the dealership and confirmed the engine head gasket had failed and evidence of coolant was found on the outside of the engine. Car is currently still at the dealer awaiting the replacement part and repair. Extremely disappointing that a vehicle with 13K miles has had these types of major issues. The dealer in Fort Collins, CO couldn't get the car for another 4 weeks to diagnose and the technician told my husband that he would just top off the coolant and keep an eye on it. They denied any issues with the engine gasket. When I called the Greeley dealership they knew immediately what the issue was and indicated they had repaired several Taos vehicles for this issue with the engine gasket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530403July 5, 2023
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
The contact owns a 2022 Volkswagen Taos. The contact stated while driving 25 MPH, the check engine warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the evaporator valve to be replaced. The vehicle was repaired; however, the following day the check engine warning light illuminated. The contact stated that the vehicle was taken to the same dealer and the evaporator valve was replaced total of 6 times within 4 months. The manufacturer had not been notified of the failure. The failure mileage was approximately 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529988July 2, 2023
POWER TRAIN
The coolant level keeps going low. I have to top off the coolant antifreeze on a weekly basis. I can find any leaks and no spots under the car when parked over night. This is a wide issue with TAOS 2022 owners and VW does not seem to acknowledge this issue. Please help us!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529766June 30, 2023
SERVICE BRAKES, ENGINE
Brake pads are fading quicker than usual. Also, the coolant. Just checked and added some coolant today. I never filled my other 2 older cars, one with 22k miles and the other one has 25k miles on them. I never had to add a coolant on them. This VW is barely 3k miles and it’s having these issues already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Taos