Volkswagen CC Complaints

983 consumer complaints on file.

#10565246February 21, 2014
POWER TRAIN
2010 VW CC SPORT SUFFERED DSG CLUTCH FAILURE AT 50000 MILES, ALL THE LURCHING AND DRIVE FAILURE SYMPTOMS WERE EXPERIENCED. POWER LOSS WITH FAMILY IN VEHICLE AT FREEWAY SPEEDS! A WARPED CLUTCH PACK WAS PROMPTLY REPAIRED UNDER WARRANTY BY AUTOBAHN DEALERSHIP. 55000 MILES AND THE VEHICLE HAS DEVELOPED INTERMITTENT BAD SHIFT AT AROUND 2ND/3RD GEAR AND SOMETIMES UP IN THE 5TH/6TH GEAR RANGE. THE SHIFT FEELS LIKE A MANUAL BEING PUT INTO 5TH AT 20MPH AND POWER IS LIMITED UNTIL THE GEAR ENGAGES WITH A JUMP. DEALER HAS THE VEHICLE AND IS EVALUATING IT AS ITS AN INTERMITTENT (ONCE OR TWICE A DAY) PROBLEM. A NEW MECHATRONIC UNIT OR TRANSMISSION HAS BEEN SUGGESTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562808February 4, 2014
POWER TRAIN
DSG TRANSMISSION FAILED TO ENGAGE IN REVERSE GEAR MULTIPLE TIMES. IT TYPICALLY SEEMS TO ONLY OCCUR WHEN FORWARD AND REVERSE ARE SELECTED MULTIPLE TIMES BEFORE TURNING OFF IGNITION. EXPERIENCED ONE INSTANCE IN WHICH TRANSMISSION WOULD NOT SHIFT PAST FIRST GEAR, EVEN IN MANUAL MODE AND WHICH DID NOT RECUR SINCE. MULTIPLE INCIDENTS OF NO REVERSE ACTIVATION. ONCE THE CAR IS TURNED OFF AND TURNED BACK ON, THE REVERSE GEAR ENGAGES. IT SOUNDS AS IF IT TAKES MULTIPLE ATTEMPTS FOR REVERSE TO ENGAGE UPON RESTARTING THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561143January 23, 2014
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE DRIVING MY STEERING WHEEL CONTROLS STOPPED FUNCTIONING TO INCLUDE MY HORN, AIRBAG, ESP, AND TRACTION CONTROL. AFTER RESEARCHING THE WEB I FOUND THIS IS A COMMON ISSUE ON ALL VW MODELS AND OCCURS AROUND 40,000 MILES. APPARENTLY THE VW CLOCKSPRING IN THE STEERING COLUMN ASSEMBLY HAS A DESIGN FLAW, AND THERE IS NO RECALL AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560042January 15, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT THERE WAS EXCESSIVE WATER IN THE PASSENGER'S SIDE SEAT. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COWL AREA WAS NOT SEALED PROPERLY FROM THE MANUFACTURER, WHICH CAUSED A RUPTURED IN THE FAN MOTOR. THE MECHANIC DIAGNOSED THAT THE COWL AREA, FAN MOTOR AND THE BLUE TOOTH BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558593January 6, 2014
SEAT BELTS
THE WARNING LIGHT/BELL WILL SPORADICALLY INDICATE THE DRIVER'S SEATBELT IS UNFASTENED WHILE ITS IS STILL FASTENED. THIS HAPPENS WHILE DRIVING THE VEHICLE AT VARYING SPEEDS. DEALERSHIP COULD NOT DUPLICATE THE ISSUE NOR COULD THEY ISOLATE THE PROBLEM CAUSING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556253December 16, 2013
STEERING
STEERING LOCKED UP AND WAS UNABLE TO CONTROL CAR WHILE IN MOTION. ACCORDING TO DEALERSHIP THE MOTOR THAT CONTROLS STEERING LOCKED UP. WAS NOT ABLE TO TURN STEERING WHEEL AT ALL WHILE IN MOTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553623November 24, 2013
POWER TRAIN
WHILE DRIVING MY DSG TRANSMISSION STARTED TO MAKE LOUD NOISE WHILE SHIFTING A GEAR AND PRODUCE LOUD HIT WHEN GEAR IS CHANGED TO THE POINT OF MY STEERING WHEEL SHAKE AND ALMOST MADE ME LOOSE CONTROL OF THE VEHICLE. I DROPPED CAR TO THE CLOSEST VW DEALER, FIRST I WAS TOLD BY SERVICE MANAGER THAT THE ISSUE WILL BE FIXED DUE TO RECALL ON THAT PARTICULAR TRANSMISSION, BUT 4 HOURS LATER I'VE RECEIVED CALL FROM THE SAME PERSON STATING THAT I HAVE TO PAY FOR REPAIRS MYSELF. VW CORPORATE ARE NOT INTERESTED IN HONORING THEIR OWN RECALL AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552511November 15, 2013
POWER TRAIN
WHEN I FIRST BOUGHT MY VW CC IT WAS VERY SMOOTH AND WORKED RELATIVELY WELL. AFTER A WHILE IT REALLY GOT ROUGH, WHEN I START MOVING FROM A COMPLETE STOP, THE CAR JERKS BACK AND FORTH ONE OR TWO TIMES ROUGHLY. THIS HAPPENS ON AN UPHILL OR DOWNHILL. ALSO THE CAR SLAMS INTO FIRST GEAR REALLY HARD WHEN SLOWING DOWN TO A COMPLETE STOP, MAKING PASSENGERS BODIES SHIFT FORWARD FROM MOMENTUM. IT FELLS LIKE I SLAMMED ON TO THE BRAKES. ALSO SOMETIMES FROM A STOP WHEN I PUT MY FOOT ON THE GAS, THE CAR HESITATES BEFORE SLAMMING INTO FIRST GEAR AFTER TWO OR THREE SECONDS OF NOT RESPONDING TO MY THROTTLE INPUT. THIS HAS ME SCARED ON A COUPLE OF TIMES OF INSTANCES BECAUSE I ALMOST GOT INTO A REAR END COLLISION FROM SOMEONE WHO IS NOT PAYING ATTENTION OR SIMPLY BECAUSE NO ONE EXPECTS A CAR TO STOP ALL OF A SUDDEN AFTER STARTING TO ROLL AFTER A COMPLETE STOP, AND ALMOST SLAMMING INTO THE BACK OF MY CAR. LUCKILY I KNEW THAT MY CAR HAD THIS CHARACTERISTIC SO I REACTED QUICKLY ENOUGH TO ACCELERATE ON TIME TO GET OUT OF THEIR WAY. FROM WHAT I UNDERSTAND THIS IS A PROBLEM WITH THE MECHATRONICS UNIT AND MANY PEOPLE HAVE HAD SUCCESS FIXING THE PROBLEM BY GETTING A REPLACEMENT MECHATRONICS UNIT INSTALLED. ALMOST EVERYONE I HAVE MET WITH THE SAME CAR HAS EXPERIENCED THE SAME PROBLEM I DO. SOMETHING NEEDS TO BE DONE TO CORRECT THIS UNSAFE AND VERY ANNOYING ISSUE OR PEOPLE ARE GOING TO END IN THE HOSPITAL DUE TO A REAR END COLLISION OR EVEN WORSE. IT CAN CAUSE REALLY SERIOUS DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548553October 19, 2013
STEERING, ELECTRONIC STABILITY CONTROL (ESC)
DRIVING AT 65 MPH SUDDENLY THE STEERING WHEEL SYSTEM WAS BLOCKED. BECOME VERY HARD TO MOVE THE STEERING WHEEL & ALSO VERY NOISE WHEN I WAS TRYING TO MOVE IT. THE CAR WAS TOOK TO DEALER AND THEY SAID. THAT THE STEERING GEAR BOX FAILED. LATER ON THE CUSTOMER SERVICE FREE PHONE LINE OF VW SAID THAT WAS A QUALITY ISSUE. THEY SAID ARE NOT LEGALLY RESPONSIBLE BECAUSE IS NOT WITHIN WARRANTY PERIOD. CC VW CAR SEEMS VERY UNSAFE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546020September 28, 2013
POWER TRAIN, FUEL SYSTEM, GASOLINE
ON 9/12/13 WHILE DRIVING ON THE HIGHWAY WITHOUT ANY WARNING THE CAR LOSS ENGINE POWER, WOULD NOT ACCELERATE AND SHUT OFF IN THE MIDDLE OF THE HIGHWAY. THE BATTERY LIGHT DID COME ON ONCE THE CAR SHUT OFF. I WAS UNABLE TO RESTART THE CAR TO MOVE OFF THE HIGHWAY. I IMMEDIATELY TURNED ON THE HAZARDS AND KEPT MY FOOT ON THE BRAKES SO CARS WOULD NOT CRASH INTO ME. THE CAR STILL HAD FULL POWER WITH ALL CONTROLS (RADIO, POWER WINDOWS, AC, LIGHTS, ETC.). THE VEHICLE WAS TOWED TO A LOCAL VW DEALER AND DIAGNOSED AS A DEFECTIVE LOW PRESSURE FUEL PUMP AND FUEL CONTROL MODULE, $850 REPAIR. THE SERVICE ADVISOR STATED THIS IS A COMMON PROBLEM WITH THE CC'S (DIRECT INJECTION). THE REPAIRS WERE COMPLETED BY THE VW DEALER ON 09/13/13. ON 09/18/13 FIVE DAYS LATER AND LESS THAN 100 MILES AFTER THE LOW PRESSURE FUEL PUMP & MODULE WAS REPLACED; WHILE COMMUTING FROM WORK THE CHECK ENGINE LIGHT CAME ON AND THE CAR IMMEDIATELY LOST ENGINE POWER, WOULD NOT ACCELERATE AND SHUT OFF IN RUSH HOUR TRAFFIC. AGAIN IT WAS TOWED BACK TO VW AND THIS TIME DIAGNOSED AS DEFECTIVE HIGH PRESSURE FUEL PUMP AND CONTROL MODULE, FOR ANOTHER $850 IN REPAIRS. ON 09/21/13 I CONTACTED VW OF AMERICA ONLINE AND MADE A FORMAL COMPLAINT; TWICE IN ONE WEEK THE VEHICLE HAS SHUT OFF IN TRAFFIC, WITH NO WARNING, ENDANGERING MY LIFE AND THE LIVES OF OTHERS. THE VW DEALER IS PLAYING A GUESSING GAME WITH DIAGNOSING THE PROBLEM. THE VW DEALER ALSO CONTACTED VW OF AMERICA ON MY BEHALF WITH THE PROBLEMS AND CONCERNS WITH THE VEHICLE. VW OFFERED TO COVER THE PARTS AND I PAID THE LABOR $200+. THE REPAIRS WERE COMPLETED ON 9/25/13 BY VW, I DROVE THE CAR HOME LESS THAN 25 MILES AND THE CAR STARTED TO SPUTTER AND THE CHECK ENGINE LIGHT CAME ON. I IMMEDIATELY CALLED THE VW DEALER AND WAS TOLD TO BRING THE CAR BACK. 3 TIMES IN TWO WEEKS, THE CAR IS BACK TO THE VW DEALER AND THEY CAN'T FIX THE PROBLEM. THIS IS A REAL SAFETY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542340September 6, 2013
WHEELS
BACK IN SEPTEMBER OF 2012 WAS TOLD I NEEDED A NEW TIRE (BUBBLE IN TIRE) AT ONLY 15,000 MILES. REPLACED TIRE AT 208.00 DOLLARS. JULY OF 2013 HAD MY 20,000 MILEAGE SERVICE AND WAS TOLD ANOTHER TIRE HAD A BUBBLE AND NEEDED NEW TIRE. NEW TIRE PURCHASED AT 208.00 AND ALSO HAD MY INSPECTION STICKER DONE AT THE SAME TIME;ALL TIRES PASSED INSPECTION. ON MY WAY HOME FROM THIS SERVICE NOTICED MY CAR WAS RIDING ROUGH AND A VIBRATING NOISE. BROUGHT THE CAR BACK AT DEALERSHIP (ALL SERVICES LISTED DONE AT FATHERS & SON) TWO WEEKS AFTER MY JULY NEW TIRE PURCHASE AND WAS TOLD I NEEDED TWO MORE NEW TIRES, SAME PROBLEM BUBBLES INSIDE AND OUTSIDE TIRES. HAD NO CHOICE BECAUSE OF SAFETY REASONS AND HAD TO PURCHASE TWO MORE NEW TIRES FOR A TOTAL OF 416.00 DOLLARS. I HAVE OWNED NUMEROUS CARS AND HAVE NEVER HAD TO REPLACE ANY TIRES EVEN THOUGH I KEEP MY CARS FOR AT LEAST FIVE YEARS, BUT LOW MILEAGE. I WAS TOLD IT WAS MY DRIVING HABITS SO I DECIDED TO GO ON THE INTERNET TO RESEARCH THESE TIRES AND WAS APPALLED ON HOW MANY COMPLAINTS AND UNSATISFIED CONSUMERS WITH ALMOST ALL THE SAME PROBLEM I HAD. PLEASE CHECK INTO THESE TIRES AS TO MY KNOWLEDGE ARE VERY UNSAFE AND COULD CAUSE A SERIOUS ACCIDENT IF THESE TIRES RUPTURE BECAUSE OF THE BUBBLES. TO THIS DATE I HAD TO REPLACE ALL FOUR TIRES WITH CURRENT MILEAGE OF 22,668.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537907August 29, 2013
STEERING
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC SPORT. THE CONTACT STATED THAT THE STEERING WHEEL FAILED, THE STEERING WHEEL SHOOK VIOLENTLY AND ALL OF THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED AS THE CONTACT ATTEMPTED TO PARK. THE CONTACT WAS UNABLE TO TURN OR CONTROL THE STEERING WHEEL. THE CONTACT SHUT THE ENGINE OFF MOMENTARILY UNTIL THE STEERING WHEEL RETURNED TO NORMAL FUNCTION. THE VEHICLE WAS TAKEN TO THE MECHANIC FOR INSPECTION HOWEVER THE STEERING WHEEL RETURNED TO NORMAL FUNCTION. THE DEALER PERFORMED A DIAGNOSTIC AND WAS UNABLE TO LOCATE A FAILURE CODE. THE DEALER ADVISED THE CONTACT THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND SUGGESTED HAVING A COMPUTER UPDATE PERFORMED. THE FAILURE AND CURRENT MILEAGE WAS 28,000. ## VIN PASSED ## VOLKSWAGE CC SPORT ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536986August 23, 2013
ENGINE, SERVICE BRAKES, ELECTRICAL SYSTEM
EXCESSIVE HIGH IDLE CAUSING CAR HARD TO BRAKE. I NEED TO CONSTANTLY APPLY HIGH BRAKE PRESSURE TO KEEP THE CAR STOPPED. IDLE STAYS ABOVE 900 RPM ALL THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536171August 19, 2013
POWER TRAIN
DSG CLUTCHES ARE STATED TO BE WORN OUT AT 64K AND NEED REPLACEMENT FOR $2,013 DOLLARS. SERVICE STATES KNOWN ISSUE WITH DSG TRANSMISSION BUT MANUFACTURER AND DEALER REFUSES TO COVER COST FOR "KNOWN ISSUE." MEANWHILE CHINA HAS HUGE RECALL ON DSG TRANSMISSION AND GIVING 10 YEAR WARRANTY?? ANYONE WATCHING AND LISTENING? CHINA LEADS THE USA IN SAFETY AND CONSUMER RECALLS. ..REALLY? CAR LURCHES BACKWARD IN REVERSE CAUSING SAFETY ISSUE FOR PEOPLE AND PROPERTY BEHIND CAR. ALSO, IF CAR PARKED ON SIDE OF CLIFF CAR COULD LURCH OVER SAID CLIFF KILLING ALL IN CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536187August 19, 2013
TIRES, TIRES:SIDEWALL
NOTICED SIDEWALL FAILURE NEAR THE INNER TREAD LINE ON ALL FOUR TIRES. 35K MILES. MAJOR RISK OF BLOWOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535503August 15, 2013
WHEELS
FOR THE FOURTH TIME I HAVE GONE TO GET MY CAR CHECKED OUT, AND THE PROBLEM ISN'T GETTING RESOLVED. THERE'S A CONSTANT RATTLING, THAT MAKES THE CAR SEEMED UNBALANCED OF SORTS. ALSO MY TIRES ARE GETTING USED UP, VERY RAPIDLY AS LITTLE AS 2-3 MONTHS. THEY SAY THEY KNOW WHAT THE PROBLEM IS, BUT STILL MY CAR NEEDS TO BE BROUGHT IN FOR THE SAME THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535520August 15, 2013
SEAT BELTS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE WIRING HARNESS FOR THE PASSENGER'S SIDE FRONT BUCKLE ASSEMBLY WAS DEFECTIVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V097000 (SEAT BELTS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534186August 8, 2013
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
I WAS HAVING PROBLEMS WITH MY CC AFTER I BROUGHT FROM A DEALERSHIP FOR 18 DAYS, WHEN I WAS DRIVING AT ONE NIGHT AT A SPEED OF 60MPH, WHILE DRIVING IT SEEMS FINE BUT AFTER 7 MINUTES, THE CAR HAS NO RESPONSE WHILE I STEPPED ON THE GAS PEDAL, THE ENGINE LIGHT AND BATTERY LIGHT SHOWED UP, RPM AND SPEED SLOW DOWN RAPIDLY. I PULL OVER AND I RESTART THE CAR AND CONTINUE FOR ANOTHER 400 YARDS AND CAR DIE, I HAVE IT TOWED TO DEALERSHIP NEXT MORNING AND THEY FOUND OUT THE CAR HAS A BAD FUEL PUMP AND BAD FUEL INTAKE AND HAS TO REPLACE FOR $1500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534217August 8, 2013
VEHICLE SPEED CONTROL, POWER TRAIN
STICKING THROTTLE..THROTTLE STICKS AT ANY RPM ABOVE 2300. I AM GLAD THAT THIS IS A STANDARD SHIFT AUTOMOBILE WHERE I CAN ENGAGE THE CLUTCH TO STOP THE CAR. IF THIS WERE AN AUTOMATIC SHIFT CAR, THERE WOULD HAVE BEEN AN ACCIDENT. THROTTLE CONTINUES TO STICK EVEN WITHOUT ANY FLOOR MATS IN CLOSE PROXIMITY OF THE THROTTLE PEDDLE. PLACING TOE BEHIND THROTTLE PEDDLE TO LOWER RPM HAS NO EFFECT WHATSOEVER.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531728July 25, 2013
ENGINE, FUEL SYSTEM, GASOLINE
MY 2010 CC STARTED FINE. WITHIN 1/2 MILE I NOTICED A SHIMMY, I THOUGHT MAYBE IT WAS A FLAT TIRE. THEN I NOTICED A HORRIBLE SMELL ALONG WITH HEAVY WHITE SMOKE COMING FROM MY EXHAUST. CODE READER STATED THE CAMSHAFT SENSOR WAS BAD AND CAUSED MISFIRE TO 1 AND 2 SPARK PLUGS. PURCHASED THE SENSOR AND NEW SPARK PLUGS WITH NO SOLUTION. PER A GM MECHANIC, THE HEAD IS WARPED OR CRACKED OR THE GASKET IS BAD. I HAVE HAD THIS VEHICLE FOR 9 MONTHS. I AM THE SECOND OWNER AND IT HAS 53000 MILES, BUT I ALSO PAID GOOD MONEY AND TO HAVE TO SPEND $1200 ON THIS IS BS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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