Volkswagen CC Complaints

983 consumer complaints on file.

#10705523April 14, 2015
STEERING
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 40 MPH, A POPPING NOISE EMITTED FROM THE STEERING COLUMN AND THE STEERING WHEEL SLIGHTLY SEIZED. THE STEERING WHEEL BEGAN TO TURN INDEPENDENTLY. THE CONTACT CONTINUED TO DRIVE WITH FORCE BEING APPLIED TO THE STEERING WHEEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705210April 12, 2015
WHEELS
DRIVING ON US-95 OUTSIDE OF PHILADELPHIA PA. CHANGED LANES FROM LEFT LANE TO CENTER. SMALL RUT BETWEEN LANES. RIGHT FROM WHEEL FAILED. WHEN CHANGING THE TIRE, I NOTICED THE WHEEL COMPLETELY CRACKED ALONG THE CIRCUMFERENCE ON THE FLAT SECT WHERE IT MEETS THE SIDE RAMP OF THE WHEEL GOING TOWARDS THE BEAD. THE TIRE STAYED IN PLACE, BUT THE WHEEL BROKE INTO 2 SECTIONS. THERE IS NO EVIDENCE OF POT HOLE DAMAGE. LIKE A LARGE CHUCK OR CRACK IN SIDE WALL OF TIRE OR RIM. I BELIEVE THIS IS A DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704148April 7, 2015
STRUCTURE:BODY
REAR TRUNK TRIM, NEAR THE REAR WINDOW, IS PLASTIC AND HAS SPLIT IN HALF DUE TO THE FLORIDA HEAT. MULTIPLE COMPLAINT ONLINE ABOUT THIS BEING A COMMON OCCURRENCE, BUT VW IS NOT FIXING THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704034April 6, 2015
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
I WAS DRIVING ON THE STREET AND MY VEHICLE LOST POWER AND SHUT OFF WITHOUT ANY WARNING. ONCE, THE VEHICLE SHUT OFF I TRIED TO RESTART IT AND IT HAD NO POWER. ENGINE AND BATTERY LIGHTS WERE ON AT THIS POINT. I HAD THE VEHICLE TOWED TO THE VW DEALER. HAD THE BATTERY REPLACED AND THEY NEED TO REPLACE THE FUEL PUMP, FUEL PUMP REGULATOR MODULE $975 + COUNTING. I HAD ANOTHER INCIDENT BACK ON 2013 FOR THE FUEL PUMP CONTROL MODULE. IT'S A CONSTANT ISSUE WILTH THE FUEL ASSEMLY LINE BEING DEFFECTIVE ON THE CC'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702926March 31, 2015
STEERING, AIR BAGS, ELECTRICAL SYSTEM
VEHICLE WAS BEING TURNED AROUND IN A PARKING LOT WHEN A CLICKING NOISE WAS HEARD. THE AIR BAG LIGHT ILLUMINATED AND ALL OF THE STEERING WHEEL FUNCTIONS (I.E. HORN, RADIO CONTROLS, ETC.) STOPPED WORKING. TOOK IT INTO THE VOLKSWAGEN DEALERSHIP AND WAS INFORMED THAT IT WAS THE "CLOCK SPRING " IN THE STEERING WHEEL WAS IN NEED OF REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702314March 28, 2015
FUEL/PROPULSION SYSTEM
THE FUEL PUMP FAILED WHILE DRIVING RESULTING IN AN ENGINE SHUT OFF AND LEFT ME DRIFTING WITH A DEAD ENGINE IN THE MIDDLE OF TRAFFIC AT 45 MPH ON I-195 WITH THE POWER STEERING AND BRAKES NOT WORKING DUE TO THE ENGINE SHUTTING OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702196March 27, 2015
AIR BAGS
2013 VW CC WAS A TOTAL LOSS IN AN ACCIDENT WITH SEMI-TRUCK. SIDE CURTAIN AIRBAG FAILED TO DEPLOY, AFTER MULTIPLE IMPACTS ON DRIVER SIDE. FINAL MODERATE FRONT OVERLAP CRASH WITH GUARDRAIL FAILED TO DEPLOY DRIVER AIRBAG. AIRBAG DEPLOYMENT THRESHOLD WAS CERTAINLY MET FOR FRONTAL CRASH AND THERE IS EVIDENCE OF BROKEN SENSORS. THIS INCIDENT COULD POTENTIALLY BE CONSIDERED UNDER NHTSA ONGOING INVESTIGATION PE 15-010 INVOLVING 2012 VW CC. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10701090March 23, 2015
ENGINE
TL*THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE STOPPED AT A RED LIGHT, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700857March 21, 2015
TIRES, TIRES:BEAD
NORMAL DRIVING AUTO WHEN TIRE WENT TOTALLY FLAT. REPLACED IT WITH SPARE TIRE. PARKED CAR AND TWO HOURS LATER, A SECOND TIRE HAD GONE FLAT. NO DISCERNIBLE DAMAGE TO TIRE OR RIM TO ACCOUNT FOR FLAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695479March 19, 2015
POWER TRAIN, ELECTRICAL SYSTEM
CAR WOULD NOT START BUT BATTERY WAS GOOD. ISSUE SEEMS TO BE LOCALIZED TO THE TRANSMISSION AS IT EVENTUALLY STARTED AFTER MESSING AROUND WITH THE SHIFT LEVER. AFTER STARTING I WAS UNABLE TO SHIFT OUT OF PARK AND I THINK THIS IS A SENSOR LOCKING THE SHIFTIER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695080March 18, 2015
STEERING, ELECTRICAL SYSTEM
WHEN ATTEMPTING TO START THE VEHICLE, PLACING THE KEY INTO THE IGNITION, THERE IS A DELAYED START, OR NO START CONDITION. A MESSAGE APPEARS IN THE VEHICLE DISPLAY SCREEN "DEFECTIVE STEERING COLUMN LOCK". THE VEHICLE IS DISABLED AND UNABLE TO START. THIS IS AN UNSAFE CONDITION FOR MANUAL TRANSMISSION VEHICLES, IF STALLING OCCURS WHILE IN AN INTERSECTION, AND THE OPERATOR IS UNABLE TO RE-START THE ENGINE, AND THE STEERING WHEEL LOCKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691906March 3, 2015
AIR BAGS
I PURCHASED MY 2012 VW CC IN SEPT. 2014. I BOUGHT THE VEHICLE WITH APPROXIMATELY 26000 MILES ON IT. SINCE PURCHASING THE VEHICLE, THE DRIVERS SEAT NO LONGER HEATS (QUOTED $980 FOR REPAIR) AND THE CLOCK SPRING HAS FAILED (QUOTED $450 FOR REPAIR). I CAN UNDERSTAND THE SEAT MAYBE HAVING AN ISSUE, BUT CONSIDERING I ONLY PURCHASED THE VEHICLE LESS THAN 6 MONTHS AGO VW HAS FAILED TO PROVIDE CUSTOMER SERVICE ON THIS ISSUE. I DONT UNDERSTAND HOW THE CLOCK SPRING IS NOT COVERED UNDER ANY WARRANTY. SINCE THE CLOCK SPRING HAS FAILED THE HORN, THE CONTROLS ON THE STEERING WHEEL, AND THE AIRBAG (TO MY UNDERSTANDING) DOES NOT FUNCTION.THERE IS ALSO AND ERROR MESSAGE FOR THE AIRBAG ALSO. THIS IS A MAJOR SAFETY ISSUE. MY VEHICLE WILL NOT PASS A STATE INSPECTION WITHOUT THE HORN FUNCTIONING. THIS IS NOT COSMETIC, AND I WANT VW TO EXPLAIN WHAT CAUSES THIS ITEM TO FAIL. ITS OBVIOUSLY A FAULTY PART OF THE VEHICLE THAT SIMPLY "GOES OUT". AT 30K MILES? THERE IS NO WAY FOR ME TO BREAK THIS PART, ALL I DID WAS TURN THE WHEEL TO THE LEFT WHEN IN A PARKING LOT AND THE PART FAILED. BASED ON MY RESEARCH THIS IS A COMMON AND COSTLY ISSUE FOR VW OWNERS. VW CUSTOMER CARE HAS NOT HELPED IN ANY WAY EITHER. THIS PART WILL FAIL SIMPLY BY USING THE BASIC FUNCTIONS OF THE VEHICLE.. THE TURNING OF THE STEERING WHEEL. I HAVE SPENT MORE MONEY REPAIRING THIS VEHICLE IN THE FIRST 6 MONTHS OF OWING IT THAT I EXPECTED TO HAVE FOR A WHILE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690985February 26, 2015
UNKNOWN OR OTHER
REAR MAIN SEAL FAILURE. OIL LEAK ON HOT ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683944February 17, 2015
AIR BAGS
MY 2012 VOLKSWAGEN CC SPORT AIRBAG LIGHT CAME ON AFTER MY HUSBAND ADJUSTED THE DRIVER SEAT. I TOOK IT TO THE DEALER AND THEY TOLD ME IT WAS THE CONTROL UNIT ( CLOCK SPRING) THE DEALERSHIP TOLD ME IF I DROVE IT AND GOT IN AN ACCIDENT THE AIRBAGS WOULD NOT DEPLOY. MY CAR IS JUST OVER 80 THOUSAND MILES. I CONTACTED VOLKSWAGEN CUSTOMER CARE VIA PHONE AND THEY WOULD NOT ACCEPT ANY RESPONSIBILITY AND JUST DISMISSED ME SAYING MY CAR HAS EXCESSIVE MILEAGE. I DISAGREE WITH THIS STATEMENT! I THINK THAT AIRBAGS THAT WON'T DEPLOY ON A CAR THAT IS A 2012 SHOULD REMAIN UNDER AN UNSPOKEN WARRANTY THAT PROTECTS MY FAMILY IN AN ACCIDENT! AFTER MY REVIEW OF ONLINE COMPLAINTS ON VOLKSWAGENS I SEE THAT I AM NOT THE ONLY ONE THAT HAS EXPERIENCED FAULTY AIR BAGS WITH A VOLKSWAGEN. I WILL NEVER BUY ANOTHER VOLKSWAGEN. I WAS VERY DISSATISFIED WITH THE CUSTOMER CARE SERVICE FROM VOLKSWAGEN OR SHOULD I SAY LACK THERE OF!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679146January 27, 2015
POWER TRAIN, ENGINE
DEAD BATTERY AT 37,200. HAD CAR TOWED TO LOCAL SERVICE SHOP AND BATTERY REPLACED. DROVE HOME FINE AND NEXT MORNING COMMUTING TO WORK, CAR STARTED SHAKING AND BUCKING VIOLENTLY. CHECK ENGINE AND EPC LIGHT CAME ON. WAS ABLE TO DRIVE VERY SLOWLY AT VERY HIGH RPM (ON INTERSTATE AND THEN SIDE ROADS) TO GET BACK TO AUTO SHOP THAT REPLACED BATTERY. THEY FOUND IGNITION COILS SHUT DOWN AND MIS-FIRING. TRANSFERRED CAR TO VW MOTOR HUNT VALLEY TO SEE IF COVERED UNDER POWER TRAIN WARRANTY. ONE COIL FOUND DEAD, OTHER 3 RECOMMENDED FOR REPLACEMENT. NOT COVERED UNDER POWERTRAIN WARRANTY. THANKS FOR YOUR HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669525January 1, 2015
ENGINE, VEHICLE SPEED CONTROL
AS I BEGAN TO ACCELERATE, THE CAR STARTED JERKING AND THERE WAS HESITATION IN ACCELERATION. ADDITIONALLY, THE CAR FAILED TO REVERSE WHEN PUT IN GEAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667068December 18, 2014
STEERING
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE VEHICLE STALLED AS THE STEERING WHEEL LOCK DEFECTIVE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664748December 17, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A SUDDEN DECREASE IN SPEED AND THE VEHICLE FAILED TO ACCELERATE AS THE GEAR SELECTOR WARNING LIGHT FLASHED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE MECHATRONIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE REOCCURRED APPROXIMATELY 10,000 MILES AFTER THE REPAIR. THE CONTACT ALSO STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHIFTED HARD AND JERKED. THE CONTACT REFERENCED NHTSA ACTION NUMBER: PE09035(POWER TRAIN). THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664431December 15, 2014
STEERING
WHILE TURNING ONTO A MAJOR INTERSECTION, A RED STEERING WHEEL LIGHT POPPED UP ON MY DASH DISPLAY AND THE STEERING WHEEL LOCKED IMMEDIATELY... IT TOOK A GREAT DEAL OF STRENGTH TO GET MY CAR TO SAFETY IN A PARKING LOT BEFORE THE STEERING WHEEL COULD NOT BE MOVED AT ALL. CONTACTED THE DEALERSHIP I BOUGHT IT FROM AS I ONLY HAD THE CAR FOR 2 DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663968December 12, 2014
UNKNOWN OR OTHER
I LEASED A VW CC 2014 MY VEHICLE ON NOV 20 2014. ON DEC 1 2014, WHEN I WAS BACKING UP AT MY OFFICE LOCATION I SAW A WHITE LINE ON THE DISPLAY UNIT. I TOOK IT TO THE DEALER TO FIX IT. THEY REVIEWED THE ISSUE AND REPLACED THE CENTER DISPLAY. HOWEVER ON 11-DEC-2014 THE SAME ISSUE OF CENTER LINE APPEARED ON THE SCREEN. AFTER HAVING THE CAR FOR A DAY, THE VW TOLD ME ITS BY DESIGN THAT A CENTER SHALL COME UP WHEN THERE IS SUN. THIS IS SAFETY ISSUE AND I HAVE PICTURES AND VIDEOS OF THIS BEHAVIOR. I HOPE YOU CAN HELP ME RESOLVE THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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