Volkswagen CC Complaints

983 consumer complaints on file.

#10659821November 20, 2014
ENGINE, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT INDICATED THAT THE WATER WAS LEAKING THROUGH THE VENTS AND THE DASHBOARD. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER AND IT WAS DIAGNOSED THAT THE COWL AREA SYSTEM MALFUNCTIONED AND WATER LEAKED INTO THE INTERIOR OF THE VEHICLE INSTEAD OF DRAINING OUT. THE DEALER REPLACED THE RIGHT SIDE OF THE COWL AREA SYSTEM. THE CONTACT STATED THAT THE FAILURE CAUSED INTERNAL DAMAGE TO THE VEHICLE AND ELECTRICAL SHORTS. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHO REPLACED THE CARPET. ALSO, THE CONTACT INDICATED THAT THE SERVICE ENGINE SENSOR ILLUMINATED SEVERAL TIMES AND THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE TRAVELING APPROXIMATELY 40 MPH, DOWN A HILL. THE CONTACT INDICATED THAT DUE TO THE SUDDEN LOSS OF POWER, THE CONTACT CRASHED INTO A DIRT PART OF THE ROAD. THE CONTACT SUSTAINED INJURIES TO THE RIGHT ARM, RIGHT SHOULDER AND NECK PAINS WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT REPAIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TOWED TO A DEALER FOR INSPECTION. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10652648November 5, 2014
ELECTRICAL SYSTEM
MY 2013 VW CC TURNED OFF WHILE I WAS DRIVING IN STOP AND GO TRAFFIC WITH MY THREE CHILDREN IN THE BACK SEAT. THIS HAPPENED TWICE: ONCE ON A BUSY ROAD AND ONCE ON THE HIGHWAY. THE FIRST VW SERVICE DEPARTMENT I TOOK IT TO TOLD ME IT WAS THE TYPE OF GASOLINE I WAS USING. THE SECOND VW SERVICE DEPARTMENT KEPT MY CAR FOR ONE WEEK AND TOLD ME THE PROBLEM WAS RESOLVED. NOW THE ELECTRICAL CONTROLS SEEM TO HAVE GONE HAYWIRE: WINDOWS RAISE AND LOWER ON THEIR OWN AND THE RADIO SCANS BY ITSELF. I DROVE LIKE THIS FOR A WHILE UNTIL THE CAR DIED. WHEN I CALLED THE SERVICE DEPARTMENT, THEY TOLD ME IT WAS THE BATTERY. THIS CAR SEEMS TO HAVE A SERIOUS ELECTRICAL MALFUNCTION AND I'M CONCERNED THAT VW IS NOT ACKNOWLEDGING THE EXTENT OF THE PROBLEM. I AM AFRAID TO DRIVE THE VEHICLE ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652672November 5, 2014
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC SPORT. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL FAILED TO RESPOND CAUSING THE VEHICLE TO DECELERATE AND STOP. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE THROTTLE POSITION KIT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652125November 3, 2014
ELECTRICAL SYSTEM, ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE CATALYTIC CONVERTER WARNING LIGHT ILLUMINATED ON SEVERAL OCCASIONS. IN ADDITION, THE VEHICLE SHOOK VIOLENTLY AND JERKED AS A RESULT THE VEHICLE FAILED TO DRIVE OVER 30 MPH. THE CONTACT ALSO STATED THAT THE VEHICLE DECELERATED INDEPENDENTLY AND STALLED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE MANIFOLD, FOUR SPARK PLUGS, THE INTAKE AIR BOX, AND THE INTAKE CHARGE PIPE WERE REPLACED. THE COMPUTER WAS ALSO RESET. THE CONTACT STATED THAT ONE YEAR AFTER THE REPAIRS, THE CATALYTIC CONVERTER WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE CARBON CLEANED. THE SPARK PLUGS AND THE BATTERY WERE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,661.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649220October 22, 2014
TIRES
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT THE TIRES RUBBED AGAINST THE VEHICLE ABNORMALLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TIRES WERE REPLACED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,891.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632410September 11, 2014
SEAT BELTS
PASSENGER SIDE SEAT BELT WARNING LIGHT COMES ON INTERMITTENTLY AND ALARM SOUNDS, INDICATING THAT THE AIR BAG SYSTEM IS NOT WORKING ON PASSENGER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631627September 8, 2014
ENGINE
I WAS DRIVING AND MY 2009 VW CC 2.0 AND MY ENGINE STARTED SHAKING AND SHUT DOWN WITH NO WARNING, TRY TO START NOTHING. I TOWED IT TO A LOCAL VW DEALERSHIP(CHAPMAN ) I GOT A CALL THE NEXT MORNING STATING MY ENGINE TIMING CHAIN TENSIONAL WAS BAD AND I MIGHT NEED AN ENGINE, BUT FOR THEM TO VERIFY IF ENGINE IS UNREPAIRABLE I WILL NEED 620+TAX. I CALLED VW HEADQUARTERS AND SPOKE WITH SOMEONE WHO TOLD ME THAT THERE WAS NO TSB OR RECALL ON MY VEHICLE SO IT WAS NOTHING THEY COULD DO FOR ME . SO I STARTED SEARCHING ONLINE AND THERE IS 100 OF POST AND INFORMING ON THIS. I WILL TRY CALLING VW BACK MAYBE SOMEONE ELSE WILL HELP ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627695August 23, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
UPON CRANKING UP MY CAR, THE "EPC AND CHECK ENGINE" LIGHT BOTH CAME ON SIMULTANEOUSLY. I THEN NOTICED THAT THE CAR FAILED TO ACCELERATE EVEN WITH THE GAS PEDAL COMPLETELY DEPRESSED. THEN THE CAR STALLED. IT WAS SLOW TO CRANK UP AGAIN, BUT THE ENGINE FINALLY TURNED OVER. WHEN I TOOK THE CAR TO THE DEALERSHIP, THEY TOLD ME THAT HIGH PRESSURE FUEL PUMP WAS BAD. THE CAR IS ONLY 2 YEARS OLD AND HAS TAKEN ONLY 3 LONG DISTANCE ROAD TRIPS DURING MY OWNERSHIP(LESS THAN 6 HOURS DRIVING ON EACH TRIP). AFTER RESEARCHING ONLINE, I HAVE FOUND SEVERAL OTHER VW CC OWNERS THAT HAVE EXPERIENCED THE SAME EXACT PROBLEM. THE UNPREDICTED STALLING OF THE CAR IS VERY DANGEROUS SAFETY ISSUE. WHAT IF I HAD BEEN ON THE HIGHWAY WHEN THIS HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617852July 31, 2014
FUEL/PROPULSION SYSTEM
MY VEHICLE WAS BEING DRIVEN LOCALLY (<3 MILES) TO A LOCAL GROCERY STORE. THERE WAS NO INDICATION OF ANY ISSUES WITH THE FUEL SYSTEM. THERE WAS NO ALERT THAT APPEARED ON THE DASH TO INDICATE AN ENGINE OR VEHICLE ISSUE AS IT SHOULD BE WITH THE VEHICLE INFO SYSTEM. UPON COMPLETION OF SHOPPING I STARTED THE CAR AS NORMAL AND THEN IT STALLED. I THEN ATTEMPTED TO RESTART THE VEHICLE SEVERAL TIMES, BUT COULD NOT. I TOWED IT TO THE LOCAL DEALERSHIP WHERE THEY TOLD ME THAT IT WAS A FAULTY FUEL PUMP AND HAD TO BE REPLACED AT A COST OF $1500+. A FUEL PUMP SIMPLY DOESN'T DIE WITHOUT THERE BEING SOME SYMPTOMS OR ISSUES WITH POWER GOING TO THE UNIT. THERE SHOULD BE SOME INDICATION OF AN IMPENDING ISSUE WITH THE FUEL PUMP LIKE A CHECK ENGINE LIGHT. IT ONLY MAKES SENSE THAT THE LIGHT SHOULD COME ON SEE THAT THE ENGINE IS NOT GETTING ALL OF THE FUEL IT NEEDS. NOW THAT ITS BEEN REPLACED, I RECENTLY (7/30/14) FILLED MY TANK AND THE PUMPED STOPPED AT THE TOP END OF 17.2+ GALLONS (NEAR CAPACITY) OF THE TANK. WHEN I STARTED THE CAR IT SHOWED 3/4 OF A TANK. AS I CONTINUED TO DRIVE CLOSE TO 20 MILES THE GAUGE SLOWLY REFLECTED THE ACTUAL GAS IN THE TANK. I WOULD GENUINELY HATE FOR THE PUMP TO STOP WORKING ON THE HIGHWAY OR A STATE ROAD/LOCAL STREET, BECAUSE THE PARKING BRAKES AUTOMATICALLY TURN ON WHEN THE CAR STALLS OR TURNS OFF WHICH IS CLEARLY A DEADLY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607312July 1, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
THIS 2010 VOLKSWAGEN CC WAS PURCHASED AS A CPO IN 2012 WITH 33K MILES ON IT. SECOND OWNER. WITH NO WARNING, CLUTCH FAILED COMPLETELY WITH ONLY 43K MILES, AND GEARS WOULD NOT ENGAGE, I MADE A SUDDEN SHARP LEFT TURN TO THE ROAD SIDE, LOST CONTROL OF THE CAR, DEPRESSED BRAKE HARD TO FORCEFULLY STOP THE CAR WITH THIRD GEAR ENGAGED. AN ONLINE SEARCH SHOWS THAT MANY OTHER VW CC AND GOLF (2010, 2012 MODELS) HAVE HAD CLUTCH FAILURES WITH APPROXIMATELY THE SAME MILEAGE. ALSO, THERE IS A VW TECHNICAL SERVICE BULLETIN (VW 2028783) WHICH SHOWS THERE IS A CLUTCH ASSEMBLY ISSUE WITH THE CAR AND DIRECTS DEALERS TO REPLACE CLUTCH KIT FOR THOSE DEFECT MODELS. I CONTACTED VW CUSTOMER CARE AS THIS IS A SAFETY ISSUE, AND AS I IN NO WAY ABUSED THE CLUTCH. ALSO, INFORMED THEM THAT THIS CC IS STILL WITHIN THE 2YR/24K MILE CPO WARRANTY. VW CUSTOMER OPENED A CASE, HOWEVER, THE CASE MANAGER CLAIMED THAT THE CLUTCH IS NOT INCLUDED IN THE POWERTRAIN WARRANTY AND THAT VW WOULD NOT AUTHORIZE REPAIR, EVEN THOUGH THEY ARE AWARE OF THE FACT THAT THEY UPDATED THE PARTS AND HAVE DISTRIBUTED THE TSB DUE TO PREMATURE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605486June 24, 2014
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
I HAVE HAD VW CC'S SINCE 2009 AND HAVE BEEN TRADING THEM IN FOR A NEW MODEL EACH YEAR. UPON GETTING A 2013 VW CC I RETURNED TO THE DEALER THE WITHIN 72 HOURS OF PURCHASING THE CAR AS I HAVE BEEN HAVING STALLING ISSUES AT LOW SPEEDS (ESPECIALLY WHILE TURNING) DUE TO THE NATURE OF THE DSG TRANSMISSION. I HAVE BROUGHT MY VEHICLE BACK SEVERAL TIMES IN REGARDS TO THE SAME ISSUE. THE FIRST TIME, I WAS TOLD THAT THE FUEL PUMP NEEDED CHANGING (AT 36 MILES), THE SECOND, THIRD AND FOURTH TIMES I BROUGHT THE CAR INTO GUNTHER VW I WAS TOLD BY THE HEAD SERVICE ADVISOR THAT THE ISSUES ON MY CAR WERE RESOLVED AND I SHOULD NOT HAVE ANY FURTHER ISSUES EACH TIME. NEEDLESS TO SAY WHEN I SPOKE WITH THE MECHANIC DIRECTLY HE INFORMED ME THAT THEY WERE NOT ABLE TO DETECT THE PROBLEM (EVEN THOUGH I HAD VIDEO OF THE CAR CAUSING THE ISSUE) AND NOTHING WAS DONE. NOT ONLY WAS I LIED TO MANY TIMES, BUT VW CORPORATE WAS WILLING TO SWAP OUT MY CAR WITH A NEW ONE AS I HAVE BEEN A LOYAL CUSTOMER AND THEY DID NOT WANT TO LOSE ME. HOWEVER DUE TO THE EXTREME NEGLIGENCE AND LIES OF THE HEAD SERVICE ADVISOR I WAS DENIED A SWAP AS HE INFORMED CORPORATE THAT THERE ARE NO ISSUES WITH MY CAR. UNTIL THIS DAY MY VEHICLE STILL STALLS AT LOW SPEEDS AND IS A HAZARD AND DANGER TO MYSELF AND THE PUBLIC, YET NO ONE AT VW CARES ENOUGH TO TAKE RESPONSIBILITY AND PROVIDE ME WITH A VEHICLE THAT I FEEL SAFE TRANSPORTING MY FAMILY IN. I DON'T CARE ABOUT MY CARE, I WILL NEVER BE RETURNING TO VW EVEN AFTER HAVING 3 CC'S AND NUMEROUS OTHER VEHICLES, BUT I WANT TO MAKE SURE NO ONE GETS INJURED OR DIES DUE TO THEIR GROSS NEGLIGENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605210June 23, 2014
ENGINE
I HAVE I CODE P2293 WHICH STALLS MY CAR .... I SEE ALL THE OTHER VW OWNERS HAVE THE SAME PROBLEM I DON'T KNOW IF VW SHOULD FIX THE PROBLEM WITH THEY OWN EXPENSES OR WHAT TO DO??? *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10588990May 16, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED ON NUMBEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE PASSENGER SEAT POD SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. DR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587905May 12, 2014
STEERING
AFTER PURCHASING VEHICLE FROM DEALERSHIP, I NOTICED AN AUDIBLE WHIRRING SOUND COMING FROM THE STEERING SYSTEM.THE VEHICLE WAS AT A STANDSTILL AND CAN BE HEARD WHEN TURNING WHEEL TO LEFT OR RIGHT FROM LOCK TO LOCK. AT FIRST IT WAS A FAINT WHIRRING SOUND AS IF THE VEHICLE WAS LOW ON POWER STEERING FLUID. HOWEVER, THE SYSTEM IS ELECTRO-MECHANICAL. NO HYDRAULIC PUMPS. THE SOUND HAS GOTTEN PROGRESSIVELY WORSE AND THE WHIRRING SOUND IS NOTICEABLY MORE AUDIBLE. UPON TAKING IT TO THE VW DEALERSHIP, SERVICE TECHNICIAN SAYS THAT THE ENTIRE RACK/PINION SYSTEM HAS TO BE REPLACED BECAUSE IT IS DEFECTIVE. VEHICLE IS LESS THAN 40K MILES. SERVICE TECH SAYS THAT THIS IS NOT COVERED UNDER ANY WARRANTY. I HAVE FOUND OTHER INCIDENTS OF THIS MAKE/MODEL HAVING THE SAME ISSUES, WHERE SOME SYSTEMS HAVE COMPLETELY FAILED WITHIN THE FIRST 10K MILES. THIS IS A SAFETY ISSUE AS THERE MAY NOT BE ANY WARNING IF THE SYSTEM COMPLETELY FAILS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583889April 21, 2014
SERVICE BRAKES
ONE MONTH AFTER I PURCHASED MY CERTIFIED, PRE-OWNED VW CC THE BRAKES FAILED WITHOUT WARNING. THEY WORKED ONE MOMENT AND THEN TOTALLY FAILED WITHOUT ANY WARNING SIGNAL OF ANY KIND. I MANAGED TO AVOID THE VEHICLE IN FRONT OF ME WHICH WAS STOPPED AT A RED LIGHT, AND I WAS FORTUNATE NOT TO CAUSE AN ACCIDENT AS I HAD TO RUN THROUGH THE RED LIGHT. FORTUNATELY THERE WERE NO ACCIDENTS, AND NO INJURIES. BURLINGTON VW OF NEW JERSEY INITIALLY INDICATED THEY WOULD PERFORM A FULL DIAGNOSTIC ON THE FAILED PART (VACUUM PUMP) AND ASSOCIATED EQUIPMENT TO PROVIDE ME REASSURANCE THAT THERE WOULD BE NO INCREASED POTENTIAL FOR THE FAILURE TO HAPPEN AGAIN. THEY ALSO REPRESENTED THEY WOULD OFFER ME SOMETHING TO "MAKE THE SITUATION RIGHT". NEITHER HAS OCCURRED. THE ISSUE HAS BEEN ELEVATED TO THE VW CEO WHOSE OFFICE HAS DONE NOTHING BUT TO TELL ME THEY WILL NOT FULFILL THE DEALERSHIP'S REPRESENTATIONS. IN ADDITION TO REFUSING TO LOOK INTO THE PROBLEM OR PROVIDING A WRITTEN LETTER OFFERING ME AN ASSURANCE OF SAFETY, THEY WILL NOT CONSIDER MY REQUEST FOR A REVERSE SALE. INSTEAD THEY WROTE ME A LETTER CONGRATULATING ME ON MY PURCHASE, AND DUE TO THE BRAKE FAILURE, THEY WILL SUPPORT THEIR BALANCE OF THE WARRANTY. SINCE WHEN DO I NEED A LETTER FROM THE CORPORATE OFFICE INDICATING THEY WILL HONOR A TERM OF THE ORIGINAL SALE? ONE WOULD THINK THAT SINCE THEIR OWN HEAD OF MECHANICS INDICATED HE HAS NOT SEEN THIS ISSUE BEFORE, THAT CORPORATE WOULD DESIRE TO INVESTIGATE THE CAUSE OF THIS VERY PREMATURE PROBLEM WITHOUT MY PROMPTING. IN FACT, THEY HAVE USED THE FACT THAT THERE WAS NOT AN ACCIDENT AGAINST ME, AS THIS WOULD HAVE INITIATED A DIFFERENT COURSE OF ACTION. SINCE THERE WAS NO ACCIDENT, THEY ARE NOT WILLING TO PURSUE THE ISSUE ANY FURTHER. THERE ARE SO MANY QUALITY VEHICLES ON THE MARKET. I WOULD SUGGEST YOU CHOOSE ONE OTHER THAN A VW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583398April 17, 2014
ENGINE, FUEL/PROPULSION SYSTEM
I HAVE A 2009 CC THAT AFTER DRIVING FOR A LONG TIME 1-1 1/2 HRS THE CAR BOGGS DOWN AND DIES AT LOW SPEED OR COMING TO A STOP. THIS HAS HAPPENED AT LEAST A DOZEN TIMES SINCE THE FIRST OCCURANCE. THIS IS A VERY DANGEROUS SAFETY ISSUE. I WENT TO THE DEALER AND THEY REPLACED A FUEL PUMP. IN 2-3 DAYS THIS EXACT SAME PROBLEM HAPPENED AGAIN. THE ENGINE LIGHT CODE STATED THAT THE PROBLEM WAS A FUEL PUMP BUT THAT HAS BEEN REPLACED ALREADY. THIS NEEDS TO BE CHECKED INTO AS IT IS A VERY DANGEROUS SITUATION AND IT APPEARS THAT SEVERAL INDIVIDUALS ARE HAVING THE SAME PROBLEM. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579263April 11, 2014
POWER TRAIN
CAR PURCHASED BRAND NEW IN 2010. ONE OWNER. WITH NO WARNING, CLUTCH FAILED COMPLETELY WITH ONLY 48K MILES, AND GEARS WOULD NOT ENGAGE, CAUSING THE CAR TO BE STRANDED IN THE MIDDLE OF TRAFFIC. AN ONLINE SEARCH SHOWS THAT MANY OTHER VW CC AND GOLF (2009, 2010 MODELS) HAVE HAD CLUTCH FAILURES WITH APPROXIMATELY THE SAME MILEAGE. ALSO, THERE IS A VW TECHNICAL SERVICE BULLETIN (VW 2028783) WHICH DIRECTS DEALERS TO INSTALL AN UPDATED CLUTCH KIT WITH IMPROVED SPRINGS. I CONTACTED VW CUSTOMER CARE AS THIS IS A SAFETY ISSUE, AND AS I IN NO WAY ABUSED THE CLUTCH. ALSO, TO INFORM THEM THAT THIS CC IS STILL WITHIN THE 5YR/50K MILE POWERTRAIN WARRANTY. VW CUSTOMER OPENED A CASE, HOWEVER, THE CASE MANAGER CLAIMED THAT THE CLUTCH IS NOT INCLUDED IN THE POWERTRAIN WARRANTY AND THAT VW WOULD NOT AUTHORIZE REPAIR, EVEN THOUGH THEY ARE AWARE OF THE FACT THAT THEY UPDATED THE PARTS AND HAVE DISTRIBUTED THE TSB DUE TO PREMATURE FAILURE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575345March 28, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE PRESSING THE BRAKE PEDAL THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION CAUSING THE VEHICLE TO CRASH INTO A STEEL POLE AND A SECOND VEHICLE. THE CONTACT SUFFERED HEAD AND STOMACH INJURIES DURING THE CRASH. A POLICE REPORT WAS FILED. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10574520March 24, 2014
AIR BAGS
2009 VOLKSWAGEN CC. CONSUMER WRITES IN REGARDS TO AIR BAG IGNITER FAILURE. *SMD THE CONSUMER STATED THE ONBOARD COMPUTER SIGNALED A PROBLEM WITH THE DRIVER'S AIR BAG. THE VEHICLE WAS IMMEDIATELY TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED AS AN INTERNAL FAILURE IN THE DRIVER'S AIR BAG IGNITER AND RECOMMENDED REPLACING THE FAULTY DEVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572857March 17, 2014
WHEELS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE PRESSURE SENSOR WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TIRE PRESSURE SENSOR NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER (TIRES) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 64,980.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen CC