Toyota Sienna Complaints

9,048 consumer complaints on file.

#10458453May 14, 2012
SEAT BELTS
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA . THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT WOULD NOT RETRACT AND BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY STATED THAT THE SPRING WAS CAUSING THE SEAT BELT NOT TO RETRACT AND MECHANISM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458483May 14, 2012
ENGINE
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT WAS DRIVING 70 MPH WHEN THE TIMING BELT FRACTURED WITH NO WARNING. THE CONTACT WAS NOT ABLE TO EXIT THE ROAD. LAW ENFORCEMENT OFFICERS WERE CALLED TO THE SCENE TO HELP THE CONTACT PUSH THE CAR OFF THE ROADWAY. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT THAT THEY WERE UNABLE TO ASSIST WITH THE REPAIRS. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP WHERE THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 54,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458177May 12, 2012
POWER TRAIN
VEHICLE WOULD EXPECTEDLY SLOW DOWN WHEN YOU ACCELERATE. THE LOSS OF POWER WOULD LAST BETWEEN 2 TO 7 SECONDS. I HAVE ALREADY TAKEN THE CAR TO THE DEALER SINCE THE 15K-MILE SERVICE. THE DEALER COULD NOT FIND ANYTHING. NONETHELESS, THE ISSUE IS STILL OCCURRING ON A WEEKLY BASIS. THIS IS A VERY SERIOUS HAZARD. AFFECTED VEHICLE COULD GET REAR ENDED AS IT ACCELERATE FROM STOP LIGHTS WHEN IT SUDDENLY SLOWS DOWN. WHAT'S WORSE? IMAGINE YOUR FAMILY IN THE CAR WHEN YOU WANT TO MAKE A LEFT TURN, YOU PRESS THE GAS PEDAL TO ACCELERATE, BUT IT SLOWS DOWN BEFORE YOU CAN CLEAR THE ON COMING TRAFFIC. I HOPE TOYOTA IS LISTENING TO THIS!!! THIS DEFECT COULD HAVE VERY DIRE RESULTS. I HAVE FOUND SIMILAR COMPLAINTS IN VARIOUS FORUMS ONLINE. I AM CERTAIN MORE PEOPLE ARE EXPERIENCING THIS AND DON'T KNOW WHERE TO REPORT IT. NHTSA, PLEASE REQUEST SIMILAR COMPLAIN DATA FROM TOYOTA DEALERS ABOUT THIS VERY DANGEROUS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457974May 10, 2012
LATCHES/LOCKS/LINKAGES
MY INCIDENT IS A RECURRING NIGHTMARE. DRIVER'S SIDE AUTOMATIC DOOR IS NOT LATCHING PROPERLY. WHILE GOING DOWN THE ROAD AT 50MPH THE DOOR, WITHOUT ANY WARNING, FLEW OPEN AND WOULD NOT CLOSE. I HAD TO DRIVE WITH MY ARM BEHIND ME HOLDING THE DOOR CLOSED UNTIL I GOT HOME. IT TOOK MY HUSBAND 2 HOURS TO FINALLY GET THE DOOR CLOSED. THIS HAS ALSO HAPPENED ON THE PASSENGER SIDE DOOR. THAT WAS FIXED TO A TUNE OF $3000.00. WHEN I SPOKE TO TOYOTA THEY APOLOGIZED, AND ASSURED ME THAT THEY WOULD LOOK INTO THE MATTER. SOMETHING SHOULD BE DONE BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED BY THEIR PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458044May 10, 2012
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
THE RIGHT SIDE HEADLIGHT ASSEMBLY IS ACCUMULATING MOISTURE AND CONDENSATION INSIDE WHICH CAUSES THE HEADLIGHT TO FAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457870May 9, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE ABNORMALLY ACCELERATED WHILE THE BRAKES WERE APPLIED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS ADVISED THAT THERE WAS NO FAILURE FOUND WITHIN THE VEHICLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THERE WOULD BE NO FURTHER INSPECTIONS OF THE VEHICLE BECAUSE THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE AND THE CURRENT MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457906May 9, 2012
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE SIDE SLIDING DOORS COULD NOT BE OPENED WITH THE AUTOMATIC KEY-LESS REMOTE AND COULD ONLY BE OPENED MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE DEALER WAS UNABLE TO DIAGNOSE A FAILURE WITH THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 300,000 AND THE CURRENT MILEAGE WAS 376,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457741May 8, 2012
STRUCTURE:BODY
OPENED DRIVER'S DOOR OF SIENNA VAN AND IT STARTED MAKING A FUNNY NOISE OF METAL GRATING ON METAL. NOW THE NOISE IS A CONSTANT POPPING NOISE EVERY TIME I OPEN THE DOOR. TOOK VAN TO TOYOTA DEALER AND WAS TOLD TO TAKE VAN TO BODY SHOP FOR REPAIR. FILED COMPLAINT WITH TOYOTA AND THEN WAS TOLD IT WOULD COST $2100 FOR NEW DOOR IF TOYOTA REPAIRED VEHICLE BECAUSE VEHICLE WAS BEYOND 5 YEAR EXTENDED WARRANTY. DOOR WELD IS BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457627May 7, 2012
POWER TRAIN
TL* THE CONTACT OWNS 2008 TOYOTA SIENNA. THE CONTACT STATED WITHOUT THE KEYS IN THE IGNITION AND THE EMERGENCY BRAKE NOT ENGAGED HER CHILD RELEASE THE GEAR SHIFT FROM PARK AND THE VEHICLE ROLLED INTO THE MAILBOX. NO ONE WAS INJURED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THEY CANNOT DUPLICATE THE PROBLEM AND THERE WAS NOTHING TO REPAIR OR REPLACE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457702May 7, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. WHILE PARKED, THE CONTACT OPENED THE FRONT DRIVER SIDE DOOR AND HEARD A LOUD POPPING SOUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE DOOR PANEL WOULD HAVE TO BE REPLACED IF THE BOLT ASSEMBLY COULD NOT BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THAT THERE WAS AN EXTENDED WARRANTY BUT THE VEHICLE WAS NOT COVERED UNDER THE WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457223May 3, 2012
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
TAIL GATE DROPPED WITHOUT WARNING FALLING 4 TIMES AND STRIKING OPERATOR ON HEAD. ITEM WAS RECALLED IN 2008 AND TOYOTA IS FAILING TO MAKE THE REPAIR UNDER THE RECALL. THIS RECALL SHOULD COVER THIS INCIDENT AS IT IS STILL THE SAME PROBLEM AND IS DANGEROUS. THE FIX WAS NOT PERFORMED PROPERLY OTHERWISE THE SAFETY WOULD WORK AND THE TAIL GAIT WOULD NOT DROP ONTO THE OPERATORS HEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457353May 3, 2012
AIR BAGS
AIRBAG LITE IS ON. CODE B0111 OPEN SIDE SQUIB P/S TSC 0252-08 APPIES. R&R SIDE AIRBAG ASSEMBLY AS PER TSB 0252-08. RECHECKED SYSTEM WORKING AS DESIGNED. THE ENTIRE AIRBAG SYSTEM DOES NOT FUNCTION WHEN THE AIRBAG LITE IS ON. TOTAL AIRBAG SYSTEM FAILURE. REPAIRED AND WORKING AFTER REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457363May 3, 2012
POWER TRAIN
CAR ROLLED BACK WHILE ON A SLOPE WITH PARKING BRAKE FULLY APPLIED, IN PARK, AND ENGINE OFF. ROLLED BACK ABOUT 6-9 INCHES AS SOON AS FOOTBRAKE WAS RELEASED, WITH A CHILD IMMEDIATELY BEHIND CAR AT THAT TIME. I LATER FOUND THE PROBLEM IS A WORN REAR DIFFERENTIAL FRONT SUPPORT ARM USED ON ALL SIENNA AWD'S, AND LIKELY OTHER TOYOTA'S THAT SHARE THE SAME AWD DRIVETRAIN DESIGN. PER THE TOYOTA OWNER BOARDS, IT APPARENTLY COMMONLY FAILS AND SELLS FOR OVER $200 FOR JUST THE PART. HOWEVER, IT REALLY CONCERNS ME HERE BECAUSE WHEN IT FAILS, IT ALLOWS PLAY IN THE DRIVELINE, WHICH THEN RESULTS IN THE CAR BEING ABLE TO ROLL FOR 6 INCHES PLUS EVEN W/ PARKING BRAKE APPLIED UNTIL IT REACHES THE LIMIT OF ITS PLAY. ON A SLOPE AND WITH SOMEONE JUST IN FRONT OR BEHIND THE CAR THAT COULD RESULT IN SERIOUS INJURY OR EVEN DEATH BY EITHER IMPACT OR CRUSHING. DANGEROUS DESIGN AND POOR RELIABILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457189May 2, 2012
UNKNOWN OR OTHER
IN MAY OF 2011 I PURCHASED A TOYOTA SIENNA 8 PASSENGER THAT HAS BEEN RECLASSIFIED IN NOV 2011 FROM 1550 LB CARGO AND PASSENGER CAPACITY.TO 1325 THAT RENDERS IT NON COMPATIBLE, FOR WHICH I HAD BOUGHT THE VEHICLE FOR. THEREFORE IT HAS CAUSED AND RENDERS THIS WHAT WAS 8 PASSENGER AND VALUE TO DECREASE. THIS IS CLEARLY A MISS REPRESENTATION OF SALE,AND CUSTOMERS SHOULD BE COMPENSATED OR A FIX TO RESTORE THIS CLASSIFICATION SHOULD BE ISSUED.I HAVE CONTACTED BOTH TOYOTA AND DEALER TO MY REGRET NO SOLUTION FOR THIS PROBLEM IS AVAILABLE BUT IF ONE WERE TO PUT 8 PASSENGER AND CARGO, SKIP THE CARGO OR LUGGAGE 8 X'S ADULTS @190= 1520 WHO WOULD BE HELD ACCOUNTABLE???? *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457037May 1, 2012
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
PASSENGER DOOR THE ELECTRONICS JUST STOPPED WORKING. I'VE BEEN TOLD I CAN USE THIS MANUAL RIGHT NOW BUT EVENTUALLY WILL SEIZE UP BY THE DEALERSHIP. VERY COSTLY PART. RESEARCHING ON LINE THERE ARE MANY OWNERS OF THIS VAN WITH THE SAME ISSUE. NO VOLUNTARY RECALL ON THIS PART. I FIND THIS A SAFETY HAZARD AS YOU DO NOT KNOW WHEN THE DOOR MAY CEASE TO OPEN. IN THE EVENT OF AN ACCIDENT ON OPPOSITE SIDE OF VAN AND DOOR WILL NOT OPEN AND THE PASSENGER SIDE NO LONGER WORKS, PEOPLE IN THE BACK OF THE VAN WILL BE TRAPPED. NOT SURE WHY TOYOTA HAS NOT HAD A RECALL ON THIS PART. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456905April 30, 2012
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
ELECTRONIC AUTOMATIC SLIDING DOOR FAILURES. JULY 2011, PASSENGER SIDE (SLIDING DOOR) ELECTRONIC OUTER DOOR HANDLE STOPPED WORKING. THE ONLY WAY TO ENTER OR EXIT THE VEHICLE IS BY PUSHING THE BUTTON ON THE DOOR JAM OR OVERHEAD CONSOLE. THEN THE DOOR STOPPED OPENING COMPLETELY. THE MOTOR TRIES TO OPEN THE DOOR BUT SEEMS LIKE THE DOOR DOES NOT RELEASE. IT WILL NOT OPEN. APRIL 2012, DRIVERS SIDE (SLIDING DOOR) ELECTRONIC OUTER DOOR HANDLE HAS STOPPED WORKING. THE ONLY WAY TO ENTER OR EXIT THE VEHICLE IS BY PUSHING THE BUTTON ON THE DOOR JAM OR OVERHEAD CONSOLE. THE DOOR OPENS 80% OF THE TIME. WHEN IT DOES NOT WORK THE MOTOR TRIES TO OPEN THE DOOR BUT SEEMS LIKE THE DOOR DOES NOT RELEASE. WHEN THE DRIVERS SIDE PASSENGER DOOR DOES NOT OPEN THE FAMILY HAS TO ENTER OR EXIT THROUGH ONE OF THE FRONT DOORS AND CLIMB THROUGH TO THE BACK SEATS. THERE IS NO INTERNAL MANUAL OVERRIDE OF THESE DOORS. THIS IS NOT SAFE. IN AN EMERGENCY MY FAMILY WILL HAVE TO GO THROUGH THE FRONT DOORS OR BREAK AND GO THROUGH THE WINDOWS. THIS IS A SAFETY HAZARD. THE OUTSIDE DOOR HANDLES AND SLIDING DOOR MECHANISMS SHOULD BE REPAIRED AT NO CHARGE BY TOYOTA. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456956April 30, 2012
STRUCTURE:BODY:DOOR
PASSENGER SIDE SLIDING POWER DOOR BECAME DIFFICULT TO PULL CLOSED. OCCASIONALLY STUCK IN CLOSED POSITION SUCH THAT SOMEONE OUTSIDE HAS TO LET PASSENGER OUT. POWER SLIDING NOT WORKING, MUST BE PULLED MANUALLY. TAKEN INITIALLY TO MY REGULAR MECHANIC AT 99598 MILES, HAVE DOCUMENTATION. TOLD TO GO TO TOYOTA. I WAITED UNTIL I NEEDED OIL CHANGE AND ANOTHER RECALL DONE TO GO LAST WEEK AT 109639 MILES, VAN AGE = 9 YEARS AND 13 DAYS. I AM TOLD THE ACTUATOR, CABLE, AND LATCH NEED REPLACING AND THAT THERE IS A KNOWN DEFECT, WITH TOYOTA EXTENDING WARRANTY TO 120,000 MILES OR 9 YEARS. TOYOTA WILL NOT COVER MY CAR UNDER THIS WARRANTY BECAUSE IT IS 13 DAYS PAST, THOUGH UNDER THE MILEAGE LIMIT, EVEN THOUGH I HAVE DOCUMENTATION OF THE PROBLEM FROM 7 MONTHS AGO. COST OF PARTS $1167, LABOR $1069. UNAFFORDABLE. CORPORATE OFFICE SAID THEY WOULD COVER PARTS AS A "GOODWILL GESTURE" BUT DO NOT CARE THAT MY DOOR HAS BEEN MALFUNCTIONING FOR A LONG TIME AND I HAVE DOCUMENTATION TO THIS EFFECT, AND THIS WARRANTY EXTENSION WASN'T EVEN AVAILABLE UNTIL THIS MONTH, TO MY KNOWLEDGE. THE DANGER FROM THIS PROBLEM IS THAT THE DOOR CAN BECOME STUCK IN THE CLOSED POSITION. IF THIS HAPPENED AFTER A BAD CAR ACCIDENT OR FIRE, YOUNG OCCUPANTS COULD BECOME TRAPPED. HOWEVER TOYOTA IS NOT WILLING TO ADDRESS THIS KNOWN DEFECT AND PREFERS TO ACCEPT THIS RISK. THERE ARE COUNTLESS COMPLAINTS OF SIENNA SLIDING DOORS BECOMING STUCK AT ALL AGES OF VEHICLE. THE 2004 SIENNA WAS THE FIRST MODEL YEAR OF A NEW DESIGN AND HAS SUFFERED A MUCH HIGHER THAN USUAL NUMBER OF RECALLS. TOYOTA SHOULD SIMPLY RECALL AND REPAIR THEIR SLIDING DOORS RATHER THAN RISK THEIR CUSTOMER'S LIVES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456967April 30, 2012
AIR BAGS
THE DRIVER SIDE AIRBAG LIGHT HAS TURNED ON. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456744April 28, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING, STEERING
JOINING HIGHWAY IN A SITUATION WHERE VEHICLES GIVING WAY CAUSE HESITATION AND THEN GIVE WAY CAUSING BRAKING THEN ACCELERATION REPEATEDLY, TRANSMISSION REFUSED TO DOWNSHIFT ON KICK DOWN, VEHICLE WOULD NOT ACCELERATE, ACTUALLY SLOWED SIGNIFICANTLY FORCING FOLLOWING VEHICLES TO BRAKE .VEHICLE EVENTUALLY BEGAN TO PICK UP SPEED.GENERALLY POOR RESPONSE FROM TRANSMISSION IN ALL MODES. TRANSMISSION DROPS OUT OF DRIVE AT LOW SPEEDS CAUSING ENGINE TO RACE BEFORE TAKING UP DRIVE, VERY HARD TO OPERATE VEHICLE SMOOTHLY.. EXCESSIVE ENGINE VIBRATION AND NOISE FOR THIS PRICE POINT ,KNOWN MORE REFINED DIESELS KNOCKING FROM STEERING COLUMN ON CONSTANT RADIUS TURNS WHEN MAKING SMALL STEERING CORRECTIONS, DETECTABLE AT LOW AND MODERATE TO HIGH SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456527April 26, 2012
STEERING
THE STEERING ON THIS VEHICLE HAS BECOME VERY HARD. AT VARIUOS SPEEDS THE STEERING GOES FROM FLUID TO HARD, AND FEELS AS THOUGH IT'S TURNING ON A FLAT TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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