Toyota Sienna Complaints

9,048 consumer complaints on file.

#10462020June 17, 2012
STRUCTURE:BODY
DRIVER SIDE DOOR RETAINER BROKE AND DOOR IS NOT SERVICEABLE. THIS IS A SAFETY DEFECT THAT TOYOTA KNOWS ABOUT AND ISSUED A NOTICE ON BUT DID NOT INFORM US OF DEFECT AND WILL NOT FIX IT. THIS IS OUTRAGEOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461946June 16, 2012
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I WAS STOPPED FOR A RED LIGHT AT A TRAFFIC LIGHT ON HIGHWAY 20 IN NICEVILLE, FL. I HAD MY RIGHT FOOT ON THE BRAKE WHEN I FELT THE VEHICLE ATTEMPT TO SURGE FORWARD AND I COULD HEARD THE ENGINE REV. I LOOKED AT THE TACHOMETER AND NOTICED THE ENGINE WAS AT 2000 RPM INSTEAD OF THE NORMAL IDLE OF APPROX 800 RPM. WHEN THE LIGHT TURNED GREEN, I DROVE AWAY AND THE VEHICLE DROVE NORMALLY. I DID NOT HAVE ANOTHER INCIDENT DRIVING HOME EVEN WHEN I STOPPED AT OTHER TRAFFIC LIGHTS. THIS IS THE SECOND OCCURRENCE OF THIS UN-COMMANDED ACCELERATION - THE OTHER TOOK PLACE LAST YEAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460462June 15, 2012
TIRES
2011 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO DEFECTIVE TIRES *TGW THE CONSUMER STATED THE VEHICLE CAME EQUIPPED WITH GOODYEAR EAGLE TIRES. ON MARCH 2, 2012, A 10,000 MILE SERVICE WAS PERFORMED. HOWEVER, SIX DAYS LATER, THE CONSUMER AND HER HUSBAND EXPERIENCED A BLOWOUT ON THE REAR PASSENGER TIRE. A NEW TIRE WAS PURCHASED ON MARCH 9, 2012. ON APRIL 28, 2012, THE CONSUMER AND HER HUSBAND EXPERIENCED ANOTHER BLOWOUT ON THE DRIVER'S SIDE FRONT TIRE. THE CONSUMER HAS SINCE REPLACED ALL OF THE TIRES WITH A DIFFERENT BRAND. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461710June 14, 2012
SEAT BELTS
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THE FRONT DRIVER AND PASSENGER SIDE SEAT BELT WEBBING FAILED TO RETRACT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN INFORMED THE CONTACT THAT THE SEAT BELT RETRACTOR BEZEL ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE BUT PROVIDED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461774June 14, 2012
AIR BAGS
THE FRONT DRIVER AIRBAG LIGHT SHOWED UP ON THE DASHBOARD AND BEGAN TO BLINK ABOUT 2 WEEKS AGO. TOOK THE VAN INTO A TOYOTA DEALER TO HAVE IT CHECKED OUT. SENSORS NEED TO BE REPLACED FOR $700! AFTER RESEARCHING ON THE INTERNET, IT APPEARS THAT THE 2006 TOYOTA SIENNA'S HAS HAD NUMEROUS COMPLAINTS FOR THE AIRBAG DEFECTS. I'M THINKING TOYOTA NEEDS TO BE RESPONSIBLE FOR THIS SAFETY DEFECT AND ISSUE A RECALL FOR THE AIRBAGS TO BE REPAIRED/REPLACED. MANY CONSUMERS ARE DRIVING THE 2006 SIENNA'S WITH FAULTY AIRBAGS SINCE IT IS TOO EXPENSIVE TO FIX WHICH IS A SAFETY ISSUE THAT SOMEONE NEEDS TO BE CONCERNED ABOUT AND ADDRESS WITH TOYOTA!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461782June 14, 2012
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE LIFTGATE STRUTS WERE REPLACED UNDER THE RECALL IN OCTOBER 2008. REAR LIFTGATE STRUTS DO NOT WORK NOW. THE LIFTGATE WILL NOT STAY OPEN. WE HAVE TO HOLD IT OPEN WHILE ANOTHER PERSON RETRIEVES ITEMS FROM THE REAR CARGO AREA. THE STRUTS BEGAN FAILING INTERMITTENTLY IN THE WINTER OF 2010. I COMPLAINED TO MY DEALERSHIP, BUT THE LIFTGATE WORKED FOR THEM, SO THEY WOULD GREASE THEM. IN THE WINTER OF 2011, LIFTGATE STRUTS QUIT WORKING. THE STRUTS DON'T WORK IN HOT AND COLD CLIMATES. I'VE SHOWN THIS TO MY DEALERSHIP AGAIN THIS YEAR AND THEY REFERRED ME TO TOYOTA CUSTOMER CARE. CUSTOMER CARE ISSUED A CASE NUMBER AND SAID THEY CAN'T HELP ME, BUT MY DEALERSHIP WOULD CONTACT ME. I NEVER WAS CONTACTED AND HAD TO CONTACT THEM MYSELF. THEY REFUSED TO REPLACE FOR FREE, BUT QUOTED ME AN OUTRAGEOUS AMOUNT. I HAVEN'T REPLACED THE STRUTS YET. I HAVE 3 YOUNG CHILDREN WHICH COULD BE SERIOUSLY INJURED BY THE LIFTGATE FALLING. IT HAS ALREADY BUMPED MY HUSBAND AND I IN THE HEAD. *JB
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10462621June 14, 2012
STRUCTURE:BODY
THE VEHICLE WAS TAKEN TO A TOYOTA DEALER TO CORRECT A POSSIBLE STEERING DEFECT, AS PRESCRIBED BY A LETTER RECEIVED FROM TOYOTA MOTORS IN MARCH 2012. WHILE IN THE CUSTODY OF THE DEALERSHIP THE STRUTS FOR THE REAR LIFT GATE WERE REPLACED IN RESPONSE TO A 2008 RECALL ISSUED BY TOYOTA, BUT NEVER COMMUNICATED TO THE OWNER. THE STRUTS THAT WERE INSTALLED WERE NOT THE CORRECT ONES, AND WHEN THE CORRECT PARTS WERE RECEIVED THE VEHICLE WAS RETURNED TO THE DEALER FOR REPLACEMENT. THE REAR LIFT GATE HAS NOT FUNCTIONED CORRECTLY SINCE THE INSTALLATION, EVEN THOUGH IT DID PRIOR TO THAT TIME. AFTER SEVERAL ADDITIONAL ATTEMPTS TO CORRECT THE PROBLEM, THE DEALER SAID THE MALFUNCTION WAS COINCIDENTAL. I THEN CONTACTED TOYOTA, AND THE DEALER'S CUSTOMER RELATIONS REPRESENTATIVE. THE CUSTOMER REPRESENTATIVE HAD THE ASSISTANT SERVICE MANAGER CONTACT ME AND HAD THEIR MASTER MECHANIC REVIEW THE SITUATION. HE DETERMINED THAT THE NEW STRUTS THAT WERE INSTALLED WERE "STIFFER" THAN THE ORIGINAL STRUTS, AND THAT THE MOTOR ON THE LIFT GATE DID NOT HAVE SUFFICIENT POWER TO OPERATE THE LIFT GATE. THE DEALER IS SUPPOSED TO CONTACT TOYOTA FOR A RESOLUTION, THAT HE STATES COULD RESULT IN MY BEING RESPONSIBLE FOR REPLACING ALL OR PART OF THE MOTOR. I AM NOT SURE WHY I SHOULD BE LIABLE FOR ANY OF THE COST TO REPLACE THE DEFECTIVE STRUTS, TO RETURN THEM TO NORMAL OPERATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461804June 14, 2012
SEATS
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT A TWO-YEAR OLD CHILD WAS SECURED IN A CHILD RESTRAINT BY THE VEHICLE SEAT BELT SYSTEM. THE CHILD WAS ABLE TO UNLATCH THE SEATBELT WHILE SITTING IN THE CHILD SEAT. THE CONTACT BELIEVED THAT THE DESIGN OF THE SEAT BELTS WERE UNSAFE TO USE IN SECURING A CHILD IN THE VEHICLE WITH A CHILD SEAT. THE CONTACT CONSULTED WITH THE DEALER ABOUT A SEAT BELT COVER TO PREVENT THE CHILD FROM UNLATCHING THE SEAT BELTS, BUT THE DEALER ADVISED THAT NO SUCH DEVICE EXISTED. THE FAILURE AND THE CURRENT MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461408June 13, 2012
POWER TRAIN
4 YR CHILD WAS ABLE TO SHIFT VAN INTO DRIVE WITHOUT IGNITITON KEY IN STARTER. WAS ABLE TO REPLICATE THE EVENT 30 MIN LATER AT HOME ONCE. WILL TAKE VAN IN TO DEALER FOR SERVICE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10461347June 12, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN A SMALL CHILD SHIFTED THE VEHICLE FROM PARK TO NEUTRAL WITH MINIMAL FORCE. AS A RESULT, THE VEHICLE ROLLED FORWARD AND CRASHED INTO A TRAILER. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10461367June 12, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER SIDE REAR DOOR FAILED TO OPEN FROM BOTH THE INTERIOR AND EXTERIOR OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461247June 11, 2012
STRUCTURE:BODY:DOOR
THE CAR'S POWER SLIDING DOOR SOMETIMES CANNOT BE CLOSED. AFTER PRESSING ON THE REMOTE CONTROL TO CLOSE THE DOOR, IT MOVES THE DOOR TO THE CLOSE POSITION. HOWEVER, THE DOOR OPENS ITSELF RIGHT AFTER IT GETS TO THE CLOSE POSITION. I BROUGHT THE CAR TO A DEALERSHIP IN CALIFORNIA (ELMORE TOYOTA) BACK IN 2007 SHORTLY AFTER THE WARRANTY WENT OUT, BUT THEY SAID THAT IT WOULD COST ME SEVERAL HUNDRED DOLLARS TO FIX THE PROBLEM. IN MAY 2012, I RECEIVED A LETTER FROM TOYOTA INDICATING THAT THEY WILL EXTEND THE WARRANTY TO COVER THE CABLE AND THE LATCH THAT CAUSES THE ISSUE. THEREFORE, I BROUGHT THE CAR TO ELMORE TOYOTA ONLY TO LEARN THAT THE REASON THE DOOR WOULD CLOSE IS CAUSED BY THE REAR SLIDER HINGE THAT WAS SAGGING DUE TO THE DOOR WEIGHT AND CAUSING THE PROBLEM. SO THE WARRANTY WOULD NOT COVER THE FIX. IN MY OPINION, THE WARRANTY EXTENSION SHOULD COVER ALL ASSEMBLY COMPONENTS CAUSING THE VERY PROBLEM WITH THE DOOR, NOT JUST THE CABLE OR THE LATCH. THE PURPOSE OF THE EXTENSION SHOULD BE TO FIX THE DOOR CLOSING PROBLEM FOR CUSTOMERS NO MATTER WHAT COMPONENT OF THE ASSEMBLY IS CAUSING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461259June 11, 2012
AIR BAGS
MY WIFE AND I GOT INTO OUR VAN ON THE 19 OF MAY AND WHEN WE STARTED THE VAN THE AIRBAG LIGHT CAME ON. WHEN I TOOK IT TO THE TOYOTA GARAGE I WAS TOLD I WOULD NEED A NEW PASSENGER AIRBAG AND TWO WIRING HARNESSES FOR THE VAN AT A COST OF $1200. I FELT THIS WAS A SAFETY DEFECT FROM TOYOTA AND HAVE CONTACTED TOYOTA CUSTOMER RELATIONS ON SEVERAL OCCASIONS TO REMEDY THE PROBLEM. AS OF YET IT HAS NOT BEEN RESOLVED AND IS UNDER REVIEW ACCORDING TO THE LAST EMAIL I RECEIVED FROM THEM. I HAVE SEEN NUMEROUS COMPLAINTS ON THE WEB ABOUT THIS SAME AIRBAG ISSUE AND I AS WELL AS OTHER CUSTOMERS FEELS THAT THIS IS A DEFECT THAT TOYOTA SHOULD FIX BEFORE PEOPLE ARE KILLED DUE TO FAULTY AIRBAGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460787June 6, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT THE STRUTS FAILED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: (STRUCTURE: BODY: HATCHBACK/LIFT GATE) ON SEPTEMBER 17, 2008. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT THE REPAIR WOULD NOT BE COVERED AGAIN. THE CONTACT WANTED TO STATE THAT THE RECALL REPAIR FAILED WITHIN THREE YEARS. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460806June 6, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE LOST POWER AND DECELERATED TO 25 MPH BEFORE STALLING WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT THE VEHICLE WOULD ACCELERATE OVER 5 MPH. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS TEST DRIVEN. THE DEALER WAS ABLE TO RECREATE THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460811June 6, 2012
ELECTRICAL SYSTEM
SIENNA 2004 HAS HAD A DEFECTIVE DOOR FROM ABOUT 40-45,000MILES. IT WAS INTERMITTENT FOR YEARS UNTIL ON 3/30/11 IT TOTALLY QUIT WORKING. I COULD NEVER DIAGNOSE THE REASON WHY IT WOULD ONLY WORK SOMETIMES. WAS IT RELATED TO HEAT, MOISTURE.... THERE WAS NO CORRELATION. IT QUIT WORKING. THERE NEEDS TO BE A RECALL NOT AN "EXTENDED WARRANTY CAMPAIGN" BUT A RECALL. ALSO MY HATCH REAR STRUTS THAT HOLD UP THE REAR HATCH HAVE FAILED. HIT ME IN THE HEAD FAILED. I DID GET THOSE FIXED AND AGAIN THERE WAS AN EXTENDED WARRANTY "CAMPAIGN" WHICH MEANS SELECT VANS ARE REPAIRED BUT NOT ALL OF THEM. IF YOU LOOK THROUGH THE COMPLAINTS THAT HAVE COME IN (AND CAN YOU IMAGINE ALL THAT HAVE NOT EVEN BEEN DOCUMENTED?) THEN YOU WILL SEE THAT THOSE SIENNA 2004S THAT HAVE THE VIN # THAT BEGINS: 5TDZA23C... HAVE NUMEROUS COMPLAINTS ON THE SAME ISSUES THAT BEING THE ELECTRIC DOOR ASSEMBLY AND/OR THE REAR STRUTS ON THE HATCH. NOW INSTEAD OF AN "EXTENDED WARRANTY CAMPAIGN" TOYOTA NEEDS TO RECALL AND OPEN UP THE REPAIR TO ALL VEHICLES. I WAS TOLD THAT I SHOULD GET A NEW VEHICLE BECAUSE THEY DIDN'T WANT TO REPAIR MY OLD ONE OR DEAL WITH THE VAN. MY VAN LIES OUTSIDE OF THE WARRANTY BY 11,000 MILES THAT IS IT. EVEN THOUGH I HAVE DOCUMENTATION THAT THE DOOR WAS NOT WORKING AT 126,000 MILES THEY WILL NOT REPAIR BECAUSE IT IS OVER 120,000 MILES. TODAY MY VAN HAS 131,000 AND THEY WILL NOT CONSIDER UNLESS IT IS A RECALL. PLEASE REVIEW AND CATEGORIZE THESE COMPLAINTS. IF YOU NEED ME TO ANALYZE THEM I WILL. CONTACT ME. TOYOTA HAS UNSAFE VEHICLES . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460810June 6, 2012
STRUCTURE:BODY
DOOR CHECK ASSEMBLY WELDS BROKE. THIS IS A KNOWN TOYOTA PROBLEM WHICH WAS SUPPOSED TO BE COVERED UNDER TSB NV003-007. HOWEVER, TOYOTA HAS LIMITED THEIR FIXING OF THIS PROBLEM BY A MILEAGE AND YEARS CAP. MANY ORIGINAL OWNERS LIKE MYSELF ARE NOW LEFT HOLDING THE BAG. TOYOTA HAS REJECTED MY REQUEST TO HAVE THIS FACTORY DEFECT FIXED AT THEIR COST. THE NTSB SHOULD INVESTIGATE THIS FACTORY DEFECT PROBLEM IN 2004 THROUGH 2006 TOYOTA SIENNAS AND HELP THE CONSUMER GET THE RELIEF THEY DESERVE FOR REPAIRING THE DEFECT. I AM NOT SURE BUT BELIEVE THAT IN SOME CASES THE TOYOTA TSB REPAIR COULD NOT BE DONE AND ENTIRE DOORS WERE REPLACED. PLEASE AT LEAST HELP US ORIGINAL OUT. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460844June 6, 2012
ENGINE AND ENGINE COOLING
I WAS DRIVING MY VAN WHEN I NOTICED THE A/C WAS NOT BLOWING COLD AIR, IT WAS MORE COOL THAN COLD. THEN IT WOULD BLOW HOT AIR ON OCCASION THEN IT WOULD EVENTUALLY BLOW COLD AIR AGAIN. EVENTUALLY THE AIR WASNT COLD AT ALL AND IT WOULD CONSTANTLY BLOW HOT AIR. THIS WAS VERY UNCONFORTABLE DUE TO THE FACT THAT IT WAS SUMMER AND I LIVE IN FLORIDA. I TOOK IT TO A MECHANIC AND HE TOLD ME IT WAS THE COMPRESSOR, SO I HAD IT REPLACED. THE AC WAS BLOWING COLD AGAIN, THIS LASTED FOR ABOUT 12 MONTHS. THE SAME ISSUE STARTED TO HAPPEN AGAIN. FIRST COOL AIR THEN ON AND OFF HOT AIR AND NOW NOTHING BUT HOT AIR. I TOOK IT BACK TO MY MECHANIC AND HE TOLD ME IT MIGHT BE THE RELAYS, I REPLACED BOTH OF THE RELAYS AND THE AIR IS STILL NOT COLD. I THEN FOUND OUT THAT IT WAS THE COMPRESSOR AGAIN. I CANNOT AFFORD TO REPLACE THE COMPRESSOR AND IM AFRAID TO REPLACE IT IF THE PROBLEM WILL JUST CONTINUE. I FEEL A RECALL FOR THE FAULTY PART IS IN STORE. I AM AWARE THE VEHICLE ITSELF IS A FEW YEARS OLD BUT MY OTHER VEHICLE IS A 99 AND I HAVE NO PROBLEMS WITH THE AC OTHER THAN I HAVE TO TURN IT OFF AT TIMES BECAUSE ITS TOO COLD. IVE GONE TO ONLINE FORUMS AND READ UP ON THE 2004 TOYOTA SIENNAS AND FOUND OUT THAT I AM NOT THE ONLY ONE WITH AN AC PROBLEM. THIS PROBLEM IS WITH MANY MORE VANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460614June 5, 2012
AIR BAGS
WHILE DRIVING THE CAR, I NOTED THAT THE AIR BAG WARNING LIGHT (MAN SITTING WITH BALLOON) WAS ON - DO NOT EXACTLY KNOW AT WHAT MILEAGE IT STARTED, BUT THE MILEAGE WAS 99,950 WHEN I NOTED THE LIGHT. HAVE NOTED THIS TO BE A COMMON PROBLEM ON THIS VEHICLE (MAKE, MODEL, YEAR) AS THERE ARE MANY MANY COMPLAINTS ABOUT THIS PROBLEM. WILL BE CONTACTING A LOCAL TOYOTA DEALER FOR DIAGNOSIS AND REPAIR, BUT AM AFRAID I MAY HAVE TO PAY A LOT OF MONEY FOR THIS REPAIR AFTER I RESEARCH THIS PROBLEM IN DETAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460721June 5, 2012
AIR BAGS
YET ANOTHER AIRBAG /SRS WARNING LIGHT FAULT TO REPORT ON THE SIENNA 2006. CODE DETECTED IS B0116. AIRBAG WIRING HARNESS HAS TO BE REPLACED AT A COST OF $3000. THIS IS NOT "WEAR AND TEAR" IT IS CLEARLY A MANUFACTURING DEFECT AFFECTING THOUSANDS OF THIS MODEL OF VAN. TOYOTA MUST ACCEPT RESPONSIBILITY FOR THIS BEFORE THERE IS A FATALITY CAUSED BY AIRBAGS NOT ACTIVATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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