Toyota Sienna Complaints

9,048 consumer complaints on file.

#10464437July 6, 2012
STRUCTURE:BODY:DOOR
DRIVER SIDE DOOR STARTED MAKING LOAD POPPING AND CREAKING NOISES WHEN OPENING AND CLOSING. BROUGHT THE VAN TO THE DEALER FOR SERVICE AND WAS TOLD THAT THE WELDS INSIDE THE DOOR WERE BROKEN. SERVICE MANAGER INFORMED ME THAT IT WAS A MANUFACTURING DEFECT AND RECOMMENDED I CALL TOYOTA CUSTOMER SERVICE. TOYOTA ADMITTED IT WAS DUE TO A DEFECT BUT SINCE I WAS OUT OF WARRANTY THEY WOULD DO NOTHING TO FIX IT. DOORS SHOULD LAST FOR THE LIFETIME OF A CAR AND DON'T BREAK FROM NORMAL WEAR AND TEAR. TOYOTA HAD EXTENDED THE WARRANTY FOR THE DOORS BUT MY CAR IS STILL PAST THAT PERIOD. BY EXTENDING THE WARRANTY TOYOTA HAS ALREADY ADMITTED THAT THE DOORS ARE DEFECTIVE. JUST BECAUSE IT TOOK MINE 8 YEARS TO BREAK, THEY ARE TELLING ME THAT I NEED TO SPEND OVER $2000 TO REPLACE THE DOOR. TOYOTA SHOULD BE FORCED TO REPAIR THESE DOORS. NO REASONABLE CONSUMER WOULD BUY A VEHICLE WITH THE KNOWLEDGE THAT A BASIC, YET HUGELY EXPENSIVE PART, SUCH AS A DOOR COULD LIKELY BREAK IRREPARABLY IN THE NORMAL LIFETIME OF A CAR. THIS IS NOT ONE OF THE EXPENSIVE AUTOMATIC SLIDING DOORS (ALTHOUGH THOSE ALSO SEEM TO BREAK). THIS IS THE BASIC DRIVER SIDE DOOR LIKE THE ONES THAT HAVE BEEN PUT IN CARS FOR THE LAST HUNDRED YEARS. TOYOTA NEEDS TO ADDRESS THIS PROBLEM FOR THEIR CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464262July 5, 2012
ELECTRICAL SYSTEM
THE VEHICLE HAS A RHEOSTAT IN THE CIRCUIT THAT CONTROLS POWER TO THE DASHBOARD LIGHT, ACTIVATED WHEN YOU TURN THE NIGHTTIME DRIVING LIGHTS. THE RHEOSTAT HAS FAILED, YOU CAN'T SEE THE DASHBOARD AT NIGHT, ALREADY COST ME ONE SPEEDING TICKET. I SPOKE WITH A NUMBER OF TOYOTA SERVICE CENTERS, NONE COULD GIVE ME AN IDEA OF THE ISSUE OR HOW MUCH IT WOULD COST TO REPAIR. ALL OF THE DEALERSHIPS WERE RUDE, COMPLETE DISREGARD FOR OCCUPANT SAFETY. TOYOTA WANTS ABOUT $1,000.00 TO REPLACE THE ENTIRE DASHBOARD. THE RHEOSTAT PROBABLY COSTS ONLY ABOUT 30 CENTS. THE DESIGN IS OVER-ENGINEERED AND UNSAFE... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464253July 5, 2012
ELECTRICAL SYSTEM
BRAND NEW VEHICLE LASTED ABOUT A WEEK, WIFE PARKED CAR, WENT INTO STORE, CAME OUT AND VAN WOULD NOT START, WIFE AND KIDS WERE STRANDED IN ROUGH PART OF NEIGHBORING CITY, BATTERY DEAD, TOYOTA SERVICE TESTED CHARGING SYSTEM AND FOUND NOTHING WRONG, THEY DIDN'T REPLACED BATTERY AS A PRECAUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464323July 5, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE PARKED, THE CONTACT NOTICED A CLICKING SOUND WHEN OPENING THE FRONT DRIVER SIDE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN STATED THE DRIVER SIDE DOOR CHECK MOUNTING PANEL WELD SPOT WOULD HAVE TO BE REPLACED. THE CONTACT BEGAN TO NOTICE A CLICKING SOUND WHEN OPENING THE FRONT PASSENGER SIDE DOOR AS WELL.THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464361July 5, 2012
STRUCTURE:BODY:DOOR
TOYOTA SIENNA AUTOMATIC SLIDING DOOR FAILED. THE DOOR IS UNABLE TO BE OPENED EVEN IN MANUAL MODE. USED THE KEY FOB AND THE CABLE JUST SNAPPED. THIS IS A DESIGN FLAW AND A SERIOUS SAFETY ISSUE AS MY CHILDREN NEED TO CLIMB OVER SEATS TO EXIT THROUGH THE ONLY DOOR THAT WORKS AS MY BABIES CAR SEAT WAS IN THAT SPOT. IN AN EMERGENCY THIS IS A SERIOUS HAZARD AND IS JUST WAITING FOR DISASTER TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464001July 2, 2012
STRUCTURE:BODY:DOOR
THE REAR HATCH RUBBER DOOR HANDLE MELTED DUE TO HEAT DURING THE SUMMER. DURING COLD WEATHER, THE REAR HATCH CANNOT BE OPENED DUE TO THE MELTING DOOR HANDLE. I HAVE TAKEN THE VEHICLE TO THE DEALER WHERE THE DEALER ADVISED THAT THE DOOR HANDLE NEEDED TO BE REPLACED AT A PRETTY HIGH COST. THE VEHICLE WAS NOT REPAIRED. I HAVE READ NUMEROUS COMPLAINTS ONLINE REGARDING THE MELTING DOOR HANDLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464011July 2, 2012
STRUCTURE:BODY:DOOR
THE CABLE ON MY PASSENGER SIDE SLIDING DOOR BROKE, RENDERING MY DOOR INOPERABLE. IT WILL OPEN 8 INCHES AT MOST, WHICH PREVENTED ME ACCESS TO MY CHILD'S CAR SEAT. I INQUIRED WITH TOYOTA AFTER LEARNING ONLINE THAT THERE HAS BEEN A WARRANTY EXTENSION FOR THIS PROBLEM, SINCE IT SEEMS THAT IT HAS BEEN A PERVASIVE ISSUE WITH THE SIENNAS. THE DEALERSHIP INFORMED ME THAT THE LIMIT FOR THE WARRANTY EXTENSION IS 9 YEARS OR 120,000 MILES. SINCE MY CAR HAS 130,000 MILES (I BOUGHT IT USED IN 2011 WITH 123,000 MILES), I DO NOT QUALIFY FOR THE WARRANTY EXTENSION. THE ESTIMATE PROVIDED TO ME WAS $1500 TO REPAIR IT. IF THE OTHER DOOR'S CABLE SNAPS, WHICH SEEMS LIKELY GIVEN THE PLETHORA OF PERSONAL ACCOUNTS OF THIS PROBLEM YOU'LL FIND WITH A GOOGLE SEARCH, IT WILL COST ANOTHER $1500. I CANNOT AFFORD $1500 TO FIX ONE DOOR, MUCH LESS A DOUBLE WHEN THE OTHER DOOR CABLE GOES. THIS IS A SAFETY ISSUE. ALTHOUGH IT WILL NOT OPEN, MY DOOR CLOSED JUST FINE. I UNDERSTAND THERE ARE MANY OTHERS WHO ARE NOT AS LUCKY AND GET STUCK AWAY FROM HOME WITH A SLIDING DOOR THAT WILL NOT CLOSE. TOYOTA HAS ACKNOWLEDGED THAT THERE IS A BIG PROBLEM WITH THESE VANS, AS EVIDENCED BY THE WARRANTY EXTENSION FOR THIS ISSUE. WHY ARE THEY BEING ALLOWED TO LIMIT THE FIXING OF THIS SAFETY ISSUE TO ONLY VEHICLES UNDER A CERTAIN MILEAGE? *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463469June 28, 2012
STRUCTURE:BODY
DRIVERS SIDE DOOR STARTED TO MAKE CRACKING POPPING NOISES WHEN THE DOOR IS OPENED AND CLOSED. THE WELD INSIDE THE DOOR IS FAULTY. THIS PROBLEM OCCURRED AFTER THE ADDITIONAL WARRANTY PERIOD BUT WITHIN THE MILEAGE LIMIT. HINGE NEEDS TO BE WELDED OR THE ENTIRE DOOR REPLACED. BOTH OPTIONS AT OWNERS EXPENSE. THIS IS A FAULTY DESIGN THAT SHOULD NOT HAVE A LIMITED WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463157June 26, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED HE HEARD A CLICKING NOISE WHENEVER HE OPENED OR CLOSED THE REAR DRIVER'S DOOR. THE CONTACT EXAMINED THE DOOR AND NOTICED THAT THE DOOR'S BRACKET WAS CRACKED. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER STATED THAT THEY HAD TO REPLACE THE DOORS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WAS NOTHING THEY COULD DO TO PROVIDE ASSISTANCE BECAUSE THE VEHICLE WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS 61,150.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463178June 26, 2012
AIR BAGS
THE SRS LIGHT STARTED BLINKING "ON" WHEN DRIVING APPROXIMATELY 65 MPH. THE LIGHT REMAINED BLINKING FOR A FEW DAYS THEN THE BLINKING STOPPED. THE BLINKING BEGAN AGAIN AFTER A WEEK. I TOOK THE VEHICLE IN TO A TOYOTA DEALER WHO DIAGNOSED THE PROBLEM. THEY SAID THAT TOYOTA HAS A BULLETIN OUT ON IT: TSB-0162-10 "SRS LIGHT "ON" - B0111/B0116 - OPEN SIDE SQUIB CIRCUIT THE REPAIR AT THE DEALER WAS QUOTED AT $3682.22. I FELT THIS WAS UNREASONABLE THAT TOYOTA KNEW ABOUT THIS SAFETY ISSUE AND OTHERS HAVE HAD THE SAME PROBLEM BUT IT WAS NOT DEEMED A "RECALL". I CONTACTED TOYOTA CUSTOMER SERVICE AT 1-800-331-4331 AND SPOKE WITH A REPRESENTATIVE. I VOICED MY CONCERN AND THEY MADE A CASE NUMBER: 1203051801. THEY ADMITTED THAT THERE WAS A BULLETIN OUT ON THE ISSUE BUT THAT IT WAS NOT A RECALL. I WAS VERY UPSET BECAUSE WE DID NOT CAUSE THIS DEFECT AND IT PUTS OUR FAMILY OF 5 AT GREAT RISK! WE CANNOT AFFORD TO HAVE THIS DEFECT FIXED AT THIS TIME AND FEEL THAT TOYOTA SHOULD OWN UP TO THIS PROBLEM THAT IS AFFECTING MANY AND PUTTING FAMILY'S AT GREAT RISK! WE PURCHASED THE VAN NEW WITH WORKING AIR BAGS - THEY HAVE NEVER BE DEPLOYED, AND WE HAVE NEVER DONE ANYTHING TO ACCESS OR MODIFY THEIR WORKABILITY SO THIS SHOULD NOT BE OUR PROBLEM. HIGHWAY SAFETY REQUIRES AIR BAGS IN ALL VEHICLES AND SHOULD HOLD TOYOTA ACCOUNTABLE FOR THIS DEFECT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463210June 26, 2012
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
DRIVER DOOR MOUNTING PANEL WELD BROKE AND NOW IS CAUSING A POPPING NOISE WHEN OPENING AND CLOSING THE DRIVER SIDE DOOR. TOYOTA SENT OUT AN ENHANCEMENT WARRANTY NOTICE ON JUNE 18, 2012 KNOWING FULL WELL THAT THE VEHICLE PRESCRIBED WARRANTY HAD EXPIRED AND REFUSED TO FIX THE PROBLEM. WHAT IS THE POINT OF NOTIFYING OWNERS ABOUT THE DEFECT WHEN THEY REFUSE TO FIX THE PROBLEM. TOYOTA NEED TO BE COMPELLED TO ISSUE A RECALL RATHER THAN JUST NOTIFICATION SINCE OTHER OWNERS ARE ALSO EXPERIENCING THE SAME PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462981June 25, 2012
STRUCTURE:BODY
RECENTLY MY 2005 TOYOTA SIENNA FRONT DOOR(DRIVER SIDE) IS MAKING CRACKING NOISES WHEN OPENING/CLOSING THE DOOR BECAUSE OF DEFECTIVE "DOOR CHECK SPOT WELDS". PLEASE REFER TO THE BELOW WEBSITE WHICH CONTAINS INFORMATION ABOUT THE SAME ISSUE. HTTP://WWW.AUTOBLOG.COM/2007/10/24/TOYOTA-FIXING-600-000-SIENNA-DOORS-BUT-ITS-NOT-A-RECALL-MIND-Y/ I WENT TO THE DEALOR AND WAS TOLD IT IS A DEFECTIVE PART WHICH TOYOTA FIXED FOR VEHICLES WITH 5 YEARS AND LESS THAN 50,000 MILES(REFER TO THE BELOW WEBSITE) AND UNFORTUNATELY, I BROUGHT THE CAR IN FEB 2008(WITH 27,000 MILES ON IT) AND NEVER MADE AWARE OF THIS ISSUE BY DEALOR(LIBERTYVILLE TOYOTA) OR TOYOTA AND NOW I AM OUT OF THE 5 YEARS TIME-SPAN AND GOT AN ESTIMATE OF $575 FROM THE TOYOTA DEALOR TO FIX THIS DOOR CHECK WELD. I CALLED TOYOTA AND WAS TOLD THERE ARE NOT GOING TO COVER THIS COST EVENTHOUGH IT IS A DEFECTIVE PART? IT WILL BE MY RESPONSIBILTY TO FIX THIS. TOYOTA SEEMS TO WASH THEIR HANDS ON THIS ISSUE AND WE ENDING PAYING HARD-EARNED MONEY $575 FROM OUR POCKET. I HAVE THE REPAIR ESTIMATE FROM TOYOTA DEALOR AND I CAN E-MAIL/MAIL/FAX TO YOU AS NEEDED. GREATLY APPRECIATE YOUR HELP AND SERVICE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463013June 25, 2012
STRUCTURE:BODY:DOOR
THE POWER/AUTOMATIC SLIDING LEFT SIDE DOOR STOPPED WORKING. IT NOW MUST BE OPERATED MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463012June 25, 2012
ENGINE
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE ATTEMPTING TO DRIVE INTO A RESIDENTIAL DRIVE WAY, HE APPLIED THE BRAKES AND THERE WAS AN INCREASE IN THE ENGINE RPMS. THE CONTACT MENTIONED THAT HE HAD TO SHIFT INTO PARK IN ORDER TO STOP THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462611June 21, 2012
STRUCTURE:BODY
THE OPENING SEQUENCE OF POWER SLIDING DOORS ON BOTH SIDES OF THIS VEHICLE IS OUT-OF-SEQUENCE WHEN OPENED WITH THE DOOR HANDLE. WHEN USING DOOR HANDLE, THERE IS A LOUND NOISE WHEN DOOR FIRST OPEN, IT CAUSED BY THE MECHANICAL LATCH WERE NOT COMPLETLY OPEN BEFORE THE DOOR WAS PULLED BY DORR'S MOTOR. THIS PROLONGES "JERK" COULD EVENTUALLY CAUSE THE LATCH TO BREAK OR DEFECTED TO THE POINT IT CAN NOT FULLY LATCHED ON AND MAY CAUSE DOOR TO OPEN WHILE DRIVING. THIS PROBLEM IS NOT DETECTED IF DOOR OPENING USING REMOTE CONTROL OR INSIDE VEHICLE BUTTONS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462523June 21, 2012
STEERING
LOSS OF POWER TO STEERING WHEEL MAKING IT DIFFICULT TO TURN CORNERS, PARK, ETC. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462429June 20, 2012
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
SPARE TIRE CAME OFF DO TO CABLE BREAKING SOMETIME IN LAST 2 MONTHS. SAFETY PROBLEM. I HAVE PICTURES IF NEEDED NEVER RECEIVED ANY RECALL BECAUSE I LIVE IN THE SOUTH. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462454June 20, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER SIDE DOOR FAILED AND WHEN OPENING OR CLOSING THE DOOR, THERE WAS A LOUD GRINDING NOISE, FOLLOWED BY A LOUD POP. IN ADDITION, THE DOOR WAS EXTREMELY HARD TO PUSH OPEN OR CLOSE. THE CONTACT STATED THAT SHE SPRAINED HER LEFT LEG WHILE ATTEMPTING TO OPEN THE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE DOOR WELL WAS FRACTURED AND THE ENTIRE DOOR WOULD NEED TO BE REPLACED. THERE WERE NO RECALLS OR FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 55,500.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10462242June 19, 2012
SEATS
THE MIDDLE SEAT IN THE SECOND ROW OF SEATING SLAMMED DOWN ONTO MY 10 YEAR OLD SON'S HAND AND SEVERELY BROKE AND MANGLED HIS FINGER. HE REQUIRED SURGERY AT A CHILDREN'S HOSPITAL THE NEXT DAY TO REPAIR IT. THE FIRST AND THIRD SEATS IN THE SECOND ROW SHUT AND LOCK INTO THE FLOOR RELATIVELY SAFELY, BUT THE MIDDLE SEAT SLAMS DOWN LIKE A GUILLOTINE. THE CAR WAS PARKED AND MY SON WAS HELPING CLEAN IT OUT. *JS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10462074June 18, 2012
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR SLIDING DOOR MALFUNCTIONED AND BECAME VERY DIFFICULT TO OPEN. THE CONTACT MENTIONED THAT THE LATCH WOULD NOT RELEASE TO OPEN AND THE HANDLE BROKE AFTER TRYING TO PULL THE DOOR OPEN. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE DEALER REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000 AND THE CURRENT MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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