Toyota Sienna Complaints

9,048 consumer complaints on file.

#10484610November 14, 2012
SEAT BELTS
THE SIENNA 2004 FRONT SEAT BELTS ARE GETTING FREQUENTLY JAMMED AND FOLDED AND UNABLE TO FULLY RETRACT. THIS IS A PROBLEM THAT HAS BEEN HAPPENING WITH ALOT OF THE SIENNA OWNERS. THE BELTS ARE GETTING JAMMED, AND UNLESS YOU USE A PLIER TO TWIST TO UNFOLD TO BE ABLE TO GET IT TO ITS RETRACTING POSITION. IT IS A DRIVING HAZARD AS THERE IS ALOT OF SLACK ON THE SEAT BELT WHEN THE RETRACTION IS JAMMED. I TOOK TO DEALER AND SAID THE WHOLE SEAT BELT SYSTEM NEEDS TO BE REPLACED. I FEEL THIS IS A DEFECT WITH THE MANUFACTURING AND A RECALL NEEDS TO BE MADE ON THIS ISSUE. IT IS HAPPENING ON THESE VEHICLE AFTER 4-5 YEARS OF USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484604November 14, 2012
ELECTRICAL SYSTEM, STRUCTURE:BODY:HATCHBACK/LIFTGATE
I TOOL MY CAR LAST APRIL TO GET MY RECALL DONE ON MY LIFT GATE AND EVER SINCE THAT MY LIFT GATE IS NOT WORKING.. I HAVE CALLED THEM SEVERAL TIMES AND HAVE FILED A COMPLAINT WITH TOYOTA AS WELL BUT IT SEEMS NO ONE IS LISTENING TO ME. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484516November 13, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE STOPPED IN PARKING SPACE WITH THE GEAR IN REVERSE, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A LAMP POST. THE FAILURE OCCURRED A SECOND TIME WHILE STOPPED ON AN INCLINE WITH THE BRAKE PEDAL DEPRESSED. THE CONTACT THEN CRASHED INTO TWO OTHER VEHICLES. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE IT WAS INSPECTED BY THE INSURANCE COMPANY. THE VEHICLE WAS DEEMED AS DESTROYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10484542November 13, 2012
STRUCTURE:BODY
THE RIGHT POWER SLIDING DOOR NO LONGER OPERATIONAL. THE CANNOT BE OPENED MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483828November 9, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER SIDE SLIDING DOOR STOPPED OPENING AUTOMATICALLY. THE CONTACT STATED THAT THE DOOR EITHER WOULD NOT OPEN OR WOULD OPEN HALFWAY. THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 39,000 AND THE CURRENT MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483774November 8, 2012
VEHICLE SPEED CONTROL, SERVICE BRAKES, POWER TRAIN
ON MON 10/22/2012 AT 11:15 AM I EXPERIENCED SUDDEN UNCONTROLLED ACCELERATION DRIVING MY VAN. I WAS TRAVELING ON I-696E IN DETROIT AT A CONSTANT 70MPH, THEN SLOWED TO 45MPH DUE TO CONSTRUCTION. AS TRAFFIC CLEARED THE CONSTRUCTION, I PUSHED THE ACCELERATOR PEDAL TO PASS A SEMI-TRUCK. I FELT THE ACCELERATOR CONTINUE TO DEPRESS, I COMPLETELY PULLED MY FOOT OFF BUT THE PEDAL DID NOT COME BACK NOR DID THE VEHICLE SLOW DOWN. RATHER, IT DID JUST THE OPPOSITE AND CONTINUED TO ACCELERATE. I ATTEMPTED TO BRAKE HARD WITH NO RESPONSE--THE VEHICLE DID NOT SLOW DOWN. THEN I PUT THE VAN IN NEUTRAL TO SLOW DOWN THE ENGINE WITH NO RESULTS, THE VAN CONTINUED INCREASING 60+MPH WITH NO FOOT ON ACCELERATOR. THIS IS WHEN I BECAME EXTREMELY FRIGHTENED. THE VEHICLE WAS PULLING FROM SIDE TO SIDE. I LOOKED DOWN TO SEE IF THERE WAS ANY INTERFERENCE FROM THE FLOOR MAT AND NONE WAS SEEN. I TAPPED GAS PEDAL - NO RESPONSE. NEXT I PUT VAN BACK IN DRIVE AND BRAKED --NO RESPONSE AGAIN. THEN I DOWNSHIFTED TO 4TH, THE ENGINE DID NOT SLOW, AND FURTHER DOWNSHIFTED TO 3RD GEAR. FINALLY, THE ENGINE RESPONDED AND SLOWED. I USED THE GAS PEDAL CAUTIOUSLY AS I THEN SHIFTED TO 4TH SO THAT I COULD EXIT THE FREEWAY. I PARKED AT MY OFFICE & IMMEDIATELY CALLED MY HUSBAND FIRST AND EXPLAINED WHAT HAPPENED AND I THEN IMMEDIATELY CALLED THE OUR TOYOTA SUBURBAN DEALER. THEY TOLD ME TO BRING IT IN FOR INSPECTION. I WAS STILL SHAKING WHEN I BROUGHT THE VEHICLE IN AND EXTREMELY UPSET. AFTER TWO INSPECTIONS, THEY STATED SUDDEN ACCELERATION WAS CAUSED BY THE FLOOR MAT. ALTHOUGH THIS SEEMS REASONABLE, IT DOES NOT EXPLAIN WHY BRAKES FAILED TO OVERCOME THE ENGINE, AND SHIFTING TO NEUTRAL FAILED TO DISENGAGE THE TRANSMISSION. THE VEHICLE SCARES ME TO DEATH. I DO NOT KNOW WHAT TO DO NEXT. I CONSIDER MYSELF A SERIOUS WITNESS AS A REGISTERED NURSE (RN/BSN) WITH 20 YR MANUAL DRIVING. REF TOYOTA CASE #[XXX] AND #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483787November 8, 2012
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY, ELECTRICAL SYSTEM
MANUFACTURER DESIGN FLAW LEADS TO JAMMED SLIDING DOORS, POSSIBLY LOCKING PASSENGERS INSIDE. NUMEROUS COMPLAINTS ONLINE. TOYOTA APPARENTLY ACKNOWLEDGES THE PROBLEM AS IT HAS EXTENDED WARRANTY ON THOSE PARTS TO 9 YRS OR 120K MILES. MAILING LETTERS EARLIER THIS YEAR. I RECEIVED NOTICE FROM THEM WHEN MY CAR HAD 7 YRS / 130K MILES. I THINK THEY ARE NOT BEING PROACTIVE ENOUGH WITH AN ISSUE THAT RENDERED ONE OF MY DOORS INOPERATIONAL. IT IS NOT THAT I CAN'T USE THE ELECTRIC DOOR OPENING MECHANISM, THE DEFECT ALSO IMPEDES THE DOOR FROM OPENING AT ALL. I THINK IT BECOMES A SAFETY HAZARD AND SHOULD BE COVERED NO MATTER WHEN. IT IS NOT MY FAULT IT TOOK THEM SEVERAL YEARS TO ACKNOWLEDGE THE PROBLEM - MY CAR WOULD BE COVERED HAD THEM MAILED THE LETTER ONE YEAR BEFORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483470November 6, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED WHILE THE BRAKE WAS DEPRESSED AND CAUSED THE CONTACT TO CRASH INTO THE REAR OF ANOTHER VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 59,687...UPDATED 12/11/12 *BF THE CONSUMER STATED THE DEALER WAS NOTIFIED. THE DEALER DIRECTED THE CONSUMER TO A LOCAL BODY SHOP TO HAVE THE VEHICLE DIAGNOSED. THERE WERE NO FAILURES FOUND IN THE BRAKES BUT THE MECHANIC DID NOTICE SOMETHING UNUSUAL. THE VEHICLE WAS TAKEN FOR REPAIRS. UPDATED 12/13/2012 *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10483542November 6, 2012
SEATS
THE THIRD ROW POWER SEAT BECAME INOPERABLE. THE SEAT BACK WOULD NOT COME UP SO SOMEONE COULD SIT THERE. TOYOTA HAS A TECHNICAL SERVICE BULLETIN (TSB) AND IT IS T-SB-0183-09. TOYOTA KNOWS THAT THEY HAVE A PROBLEM WITH THIS SEAT. THIS IS A SAFETY ISSUE BECAUSE THE SEATING CAPACITY IS CUT AND NO SEAT BELTS FOR THE PASSENGERS. I WAS OUT OF TOWN AND WE HAD TO FOLD THE SEAT DOWN TO PICK UP SOME LARGER ITEMS AND WHEN WE DROPPED THOSE ITEMS OFF, THE SEAT WOULD NOT RETURN TO THE UPRIGHT POSITION. IT WAS THE LARGER PORTION OF THE 60/40 SEAT; THEREFORE CUTTING MY CAPACITY BY 2 PEOPLE. LUCK FOR US, WE ARE A FAMILY OF 5 AND WERE STILL ABLE TO MAKE IT THE 300 MILES HOME WITH EVERYONE IN A SEAT WITH A SEATBELT. IF WE HAD ONE MORE IN OUR FAMILY I DON'T KNOW WHAT WE WOULD HAVE DONE. I AM ABLE TO DO THAT TYPE OF REPAIR BUT IT WAS STILL OVER $500 DOLLARS TO REPAIR. IF YOU TAKE IT TO THE DEALER IT IS AROUND $1000! THERE IS NO MANUAL OVERRIDE OR ANY WAY TO GET THE SEAT TO WORK. YOU MUST REPLACE THE SEAT TRACK ASSEMBLY. NOW MY OTHER SIDE HAS QUIT WORKING! THIS IS A SAFETY CONCERN! THEY SAY THE VAN HAS A CAPACITY OF 7. WITH THAT SEAT NOT WORKING IT IS ONLY 6. THIS WOULD BE DIFFERENT IF TOYOTA DIDN'T ALREADY ACKNOWLEDGE THAT THERE IS A PROBLEM. I WAS A AUTOMOTIVE TECHNICIAN FOR 15 YEARS AND I WOULD ACCEPT THIS AS A PART FAILURE, IF IT WAS ISOLATED. IT IS A PROBLEM ENOUGH FOR TOYOTA TO RECOGNIZE IT AND GIVE IT A TSB! THIS SHOULD BE A SAFETY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483314November 4, 2012
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
2007 TOYOTA SIENNA REAR DOOR LATCH RUBBER ASSEMBLY HAS MELTED AND BECOMES HOT TO THE TOUCH. APPEARS TO BE A FIRE ISSUE. A RELATIVE WITH THE SAME MAKE AND MODEL IN THE MARYLAND AREA REPORTS THE SAME PROBLEM. NUMEROUS INCIDENTS ONLINE REPORT THE SAME PROBLEM, WITH A DISTURBING ISSUE OF THE REAR TAIL GATE INOPERABLE IN FREEZING WEATHER. WHICH WOULD APPEAR TO BE ANOTHER SAFETY ISSUE OF RETRIEVING INDIVIDUALS IN AN EMERGENT SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483145November 2, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT CONTINUOUSLY ILLUMINATED IN A BLINKING MANNER. THE DEALER WAS NOTIFIED AND REQUESTED THAT THE CONTACT BRING THE VEHICLE FOR DIAGNOSIS. THE CONTACT DID NOT PROVIDE THE VEHICLE FOR DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 78,000. ...UPDATED 04/25/13 *BF UPDATED 05/15/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483162November 2, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT HE NOTICED A FRACTURE ALONG THE DASHBOARD NEAR THE AIR CONDITIONING VENTS, LEADING TO WHERE THE AIR BAGS WERE LOCATED. THE VEHICLE WAS LATER TAKEN TO THE DEALER WHERE THEY ADVISED HIM THAT THEY WOULD HAVE TO REPLACE THE ENTIRE DASH BOARD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED HIM THAT THE VEHICLE WAS NOT RECALLED AND WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000. THE CURRENT MILEAGE WAS APPROXIMATELY 150,000. UPDATED 12/19/12 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482711October 31, 2012
AIR BAGS
SRS AIRBAG LIGHT ILLUMINATED AND WAS BLINKING. VEHICLE WAS TAKEN TO A TOYOTA DEALER AND PROBLEM COULD NOT BE DIAGNOSED. DEALER RESET THE SYSTEM AND AIRBAG LIGHT ILLUMINATED AGAIN 60 DAYS LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482792October 31, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE SITTING AT A TRAFFIC STOP, A VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE WAS PUSHED FORWARD UNTIL CRASHING INTO A PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD, NECK, SHOULDER AND BACK INJURIES. THREE CHILD PASSENGERS WERE ALSO INJURED, SUSTAINING NECK AND BACK INJURIES. THE VEHICLE WAS DESTROYED AND WAS NOT INSPECTED FOR THE CAUSE OF THE AIR BAG FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE ISSUE. THE FAILURE AND CURRENT MILEAGES WERE 128,000.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10482680October 30, 2012
SEAT BELTS
SEAT BELT TWISTS AND JAMS EXTREMELY EASILY. EXTENDS ALL THE WAY, AND WILL NOT RETRACT. SOMETIMES IT CAN BE MANIPULATED TO STRAIGHTEN IT AND GET IT TO RETRACT, BUT IT RECURS REGULARLY. THE FRONT PASSENGER SEAT IS NOT USABLE WHEN IT HAPPENS. IT HAS HAPPENED ONCE OR TWICE ON DRIVER'S SIDE, BUT OCCURS AT LEAST ONCE OR TWICE A MONTH ON PASSENGER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482553October 29, 2012
STRUCTURE:BODY:DOOR
THE CABLE ON MY LEFT POWER SLIDING DOOR "POPPED" OUT EARLIER THIS YEAR (2012), THUS RENDERING THE POWER-SLIDING FUNCTION USELESS. THE FAILURE IS THE SAME AS DESCRIBED BY MANY DISGRUNTLED CUSTOMERS ON VARIOUS WEBSITES. ASIDE FROM THE OBVIOUS INCONVENIENCE, THERE IS AN INTRINSIC DANGER INASMUCH AS THE DOOR CAN ROLL FORWARD AND CAUSE PHYSICAL INJURY, ESPECIALLY TO CHILDREN. SURPRISINGLY, I FOUND OUT THROUGH A LOCAL AUTO BODY PAINT SHOP (ON 10/20/2012) THAT A WARRANTY EXTENSION NOTIFICATION HAD SUPPOSEDLY GONE OUT TO CUSTOMERS OF SIENNA'S FROM 2004 ON. TO THIS DAY (10/29/12) I HAVEN'T RECEIVED IT. WHEN I CONTACTED TOYOTA, THEY INDICATED THAT MY UNIT WOULD NOT BE COVERED BECAUSE THERE IS A 9 YEAR/120,000 MILE LIMITATION. SINCE I PURCHASED MY UNIT IN MARCH OF 2003, I'M TECHNICALLY 7 MONTHS PAST THE EXTENDED WARRANTY COVERAGE. HENCE, EVEN THOUGH THE MECHANICAL FAILURE IS APPLICABLE TO AND NECESSARY FOR MY 2004 UNIT, THE "BENEFIT" OF THE EXTENDED WARRANTY REPAIR HAS BECOME ACADEMIC. I BELIEVE TOYOTA'S DETERMINATION IS UNFAIR BECAUSE THE 9-YR. COVERAGE DOESN'T CONTEMPLATE THE 2004 UNITS THAT WERE PURCHASED IN EARLY 2003. MOREOVER, IT SEEMS THAT TOYOTA PURPOSELY RUN OUT THE CALENDAR TO PROFIT FROM THE EXCLUSION OF UNITS. IN ADDITION TO THE ECONOMIC LOSS THAT THIS FAILURE REPRESENTS, I FEAR FOR THE SAFETY OF MY CHILDREN, WHO MAY POTENTIALLY SUFFER SEVERE PHYSICAL HARM FROM THIS MECHANICAL DEFECT, PREVALENT IN TOYOTA SIENNA'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482575October 29, 2012
AIR BAGS
UPON STARTING THE VEHICLE, THE SRS WARNING LIGHT KEPT FLASHING. THE DEALER WHERE THE VEHICLE WAS PURCHASED INDICATED THAT THE VEHICLE NEEDED TO BE BROUGHT IN FOR AN IMMEDIATE INSPECTION. AFTER THE INSPECTION, THE DEALERSHIP DETERMINED THAT THE WIRING FOR THE PASSENGER SIDE AIRBAG HAD A SHORT AND NEEDED TO BE REPLACED. COST FOR THE REPAIRS WAS ESTIMATED AT $1,500. THE DEALERSHIP'S SERVICE MANAGER INFORMED ME THAT TOYOTA WOULD CARRY THE COST OF THE REPAIRS UNDER WARRANTY, EVEN THOUGH THE WARRANTY ON THE VEHICLE EXPIRED AT 60,000 MILES. WHILE THE DEALERSHIP'S HANDLING OF THIS INCIDENT IS CERTAINLY APPRECIATED, IT ALSO MADE ME SUSPICIOUS. A QUICK GOOGLE SEARCH SHOWED VARIOUS RESULTS INDICATING THAT AN AIRBAG ISSUE IN THE 2006 TOYOTA SIENNA IS NOT AN ISOLATED INCIDENT. I WOULD LIKE TO REPORT THIS ISSUE TO THE NHTSA FOR FURTHER INVESTIGATION AND A POSSIBLE NATIONWIDE RECALL. AIRBAG WIRING SHOULD NOT NEED TO BE REPLACED WITH THIS SORT OF LOW MILEAGE. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482476October 28, 2012
AIR BAGS
AIR BAG LIGHT IS FLASHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482436October 27, 2012
STRUCTURE:BODY
WE TRIED TO CLOSE THE AUTOMATIC SLIDING DOOR, BUT IT REMAINED STUCK OPEN. WE HAD TO DRIVE THE VEHICLE WITH THE DOOR OPEN TO A SERVICE STATION AND GET THE CABLE CUT IN ORDER TO BE ABLE TO SHUT THE DOOR. RESEARCHED THE ISSUE ON THE INTERNET AND FOUND IT IS A COMMON PROBLEM. SERVICE BULLETIN NUMBER : SB-0280-10 DATE OF BULLETIN : OCT 04, 2010 NHTSA ITEM NUMBER : 10036906 COMPONENT : STRUCTURE:BODY:HATCHBACK/LIFTGATE TOYOTA: SOME VEHICLES MAY EXHIBIT A CONDITION WHERE ONE OR BOTH SLIDING DOORS DO NOT OPEN OR CLOSE SMOOTHLY. INSPECT THE SLIDING DOOR LOCK ASSEMBLIES AND REPLACE THE AFFECTED COMPONENTS AS NEEDED, ACCORDING TO THE LISTED INSTRUCTIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482457October 27, 2012
VEHICLE SPEED CONTROL
WHILE DRIVING ON AN EXPRESSWAY WITH STEEP GRADES, WITH THE CRUISE CONTROL SET, THE SPEED ON STEEP DOWNGRADES WOULD INCREASE BY UP TO 5 MPH ABOVE THE SPEED SET ON THE CRUISE CONTROL. IN OTHER VEHICLES I HAVE DRIVEN IN RECENT YEARS, I DO NOT RECALL THE SPEED VARIATION EXCEEDING 3 MPH FROM THE CRUISE CONTROL SETTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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