Toyota Sienna Complaints

9,048 consumer complaints on file.

#10489479December 21, 2012
STRUCTURE:BODY
AUTOMATIC SLIDING SIDE DOOR CABLE SNAPPED DOOR SLIDE CLOSED ON A CHILD ENTERING. VAN WAS PARKED ON A SLIGHT HILL DOOR WAS ALREADY OPEN CHILD ENTERING DOOR OF VAN WHEN CABLE THAT OPENS AND CLOSES DOOR SNAPPED AND RELEASED DOOR AND DOOR SLID CLOSE SLAMMING THE CHILD UP AGAINST THE DOOR PILLAR BETWEEN FRONT PASSENGER DOOR AND SLIDING SIDE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489404December 20, 2012
STRUCTURE:BODY:HATCHBACK/LIFTGATE
REAR HATCH STRUTS STOPPED WORKING (MANUAL DOOR). EXTREMELY HEAVY REAR DOOR OF THE SIENNA IS NOW EXTREMELY DANGEROUS. ONCE OPENED THE DOOR JUST CRASHES SHUT. IT COULD EASILY KILL SOMEONE WHO WAS STANDING UNDER IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489073December 17, 2012
ENGINE
THERE WAS A PIN HOLE PUNCTURE IN THE FLEXIBLE MATERIAL THE OIL COOLER IS MADE OF. THE RESULT OF THIS IS THAT ALL THE OIL IS FORCED OUT OF THE ENGINE VERY QUICKLY UNDER HIGH PRESSURE. THERE WAS NO WARNING UNTIL I HEARD ENGINE NOISE. I HAD THE VAN TOWED IN AND HAD THE PART REPLACED. THE CURRENT FACTORY AUTHORIZED PART IS NOW MADE OUT OF METAL. THE DEALERSHIP THEN INFORMED ME THAT BECAUSE OF THE FAILURE OF THE PART I WOULD NEED A NEW ENGINE.IT WILL COST $10,000. I ASKED IF THERE WAS ANYTHING I COULD HAVE DONE DIFFERENTLY TO PREVENT THIS I WAS TOLD NO. MY ENGINE IS STILL UNDER WARRANTY BUT THE PART THAT CAUSED IT IS NOT. I REALIZE PARTS BREAK BUT THIS PART IS NOT A MAINTENANCE PART AND THE EXPECTED OUTCOME OF ITS FAILURE IS ENGINE REPLACEMENT. THIS I HAVE FOUND FROM EXPERIENCED AUTO PEOPLE IS COMMON KNOWLEDGE. I BELIEVE THIS IS A DEFECT THAT TOYOTA KNOWS ABOUT AND IS WILLING TO IGNORE BY INVOKING THEIR WARRANTY AS A REASON TO ALLOW THIS TO HAPPEN TO UNSUSPECTING OWNERS. OH, WHEN I CONTACTED TOYOTA FOR HELP WITH MY $10,000 PROBLEM, THEY OFFERED ME DINNER. AT THIS POINT I OWN A $30,000 PIECE OF JUNK ( I OWE $20,000) NONE OF THIS WOULD HAVE OCCURRED IF THE PART HAD BEEN MADE OUT OF METAL ORIGINALLY OR IF THERE WAS SOME KIND OF SAFEGUARD BUILT IN TO WARN YOU OF THE POTENTIAL PROBLEM. UNFORTUNATELY THAT IS NOT THE CASE. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488882December 15, 2012
STRUCTURE:BODY
2005 TOYOTA SIENNA AFFECTED BY DRIVER'S SIDE FRONT DOOR "POPPING" SOUND DUE TO FRONT DOOR CHECK MOUNTING PANEL SPOT WELDS BECOMING DETACHED. TOYOTA ISSUED WARRANTY ENHANCEMENT FOR THIS ISSUE, BUT NOT A RECALL AS THEY SHOULD HAVE. VEHICLE IS OUT OF EXTENDED WARRANTY BASED ON YEARS, BUT NOT MILES. TOYOTA WILL NOT CLAIM RESPONSIBILITY AND IS NOT WILLING TO PAY FOR COST OF REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488796December 14, 2012
STRUCTURE:BODY
POWER LIFT FUNCTION OF REAR DOOR MALFUNCTION. UPON ENGAGING THE POWER DOOR, IT IMMEDIATELY STARTED GOING DOWN ONCE IT REACHED THE TOP. THE STRUTS OR BRACKETS ARE NOT ABLE TO KEEP THE DOOR OPEN MAKING THE MECHANISM AUTOMATICALLY SHUT THE DOOR. EXTREMELY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488657December 13, 2012
STRUCTURE:BODY
THE BACK PASSENGER DOORS BOTH SIDES CAN NOT OPEN. THESE HAPPEN AT LEAST 3 TIMES ALREADY. THE LATCHES STUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487962December 11, 2012
VEHICLE SPEED CONTROL, STRUCTURE:BODY, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
WE WERE BACKING OUT OF A PARKING PLACE AT THE HOT SPRINGS VILLAGE WALMART. THE VAN ACCELERATED ON ITS OWN, THEN THE BRAKES FAILED. NO AMOUNT OF PRESSURE WOULD STOP THE VAN. WE STOPPED BY HITTING A PARKED CAR, DOING SOME DAMAGE TO IT. WE HAD THE VAN TOWED TO A BODY SHOP TO HAVE THE EXTERIOR REPAIRED. WE WERE AFRAID TO DRIVE IT. AFTER BEING REPAIRED, WE HAD IT TOWED TO LANDER'S IN LITTLE ROCK WHERE IT WAS PRONOUNCED SAFE TO DRIVE. A FEW WEEKS LATER WE SOLD IT AND BOUGHT A 2011 TOYOTA SIENNA VAN. (AN ACCIDENT REPORT WILL FOLLOW ON THE 2011 TOYOTA VAN VIN#[XXX]) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10487970December 11, 2012
SERVICE BRAKES
ON DEC.5, 2012 WE WERE PICKING UP A GRANDCHILD AT AN ELEMENTARY SCHOOL. WE WERE IN A LINE OF CARS TO EXIT THE PARKING LOT. A CAR WAS PULLING INTO THE LINE AHEAD OF US. WE TRIED TO STOP TO LET HER IN, BUT THERE WERE NO BRAKES. THERE WAS PLENTY OF SPACE AND TIME TO STOP. WE STOPPED BY HITTING HER CAR. OUR VAN HAD MINIMAL DAMAGE, BUT SHE HAD A FENDER AND PASSENGER DOOR DAMAGE. (WE WERE THANKFUL NO CHILDREN WERE INJURED AS THERE WERE MANY AROUND.) WE HAD THE CAR TOWED TO J PAULEY TOYOTA IN FORT SMITH, AS WE WERE AFRAID TO DRIVE IT. THEY PRONOUNCED IT SAFE TO DRIVE. WE CALLED TOYOTA (800-331-4331) TO HAVE THE BLACK BOX CHECKED AS SUGGESTED. STILL AFRAID TO DRIVE IT WE LEFT IT THERE AND TRADED FOR A NEW VAN (HONDA). (SEE ACCIDENT REPORT FOR 2009 TOYOTA SIENNA VAN VIN# [XXX]. FIRST TIME WE THOUGHT IT WAS PROBABLY A FLUKE. SECOND TIME A PROBLEM WITH THE SIENNAS.) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10488036December 11, 2012
STRUCTURE:BODY:HATCHBACK/LIFTGATE, STRUCTURE:BODY
REGARDING NHTSA ID# 08V244000 ALOHA I HAVE A 2005 TOYOTA SIENNA WHICH HAD THE GAS STRUTS RECALL FOR MY POWER TAILGATE WHICH WAS DONE ON 04/13/2009 WORK ORDER# 656115 FROM SERVCO TOYOTA IN HAWAII. HOWEVER ITS BEEN ONLY 3 YEARS AND THE GAS STRUTS ARE FAILING AGAIN. IT SEEMS TO NEED A NEW PAIR EVERY 3 YEARS. I HOPE YOU CAN HAVE TOYOTA RECALL THE NEWLY DESIGNED STRUTS BECAUSE ACCORDING TO TOYOTA THEY ARE SUPPOSED TO HAVE A LONGER LIFE THAN THE ORIGINAL BUT AFTER READING SOME COMMENTS ONLINE I NOTICED I AM NOT THE ONLY ONE WHO HAS THE SAME PROBLEM WITH NEW STRUTS FAILING AGAIN. MAHALO FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487867December 10, 2012
STRUCTURE:BODY
REAR SIDING DOOR CABLES SNAPPED. UNABLE TO OPEN AND CLOSE REAR DOORS PROPERLY MAKING FOR DANGEROUS SITUATION WITH SMALL CHILDREN IN BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487774December 9, 2012
TIRES
ON 11/25/2012 AT ABOUT 10:00 PM, AFTER DRIVING ON FREEWAY FOR ABOUT 100 MILES, THE FRONT WHEEL ON DRIVER SIDE BEGAN TO MAKE A SMALL NOISE AND SMALL VIBRATION AND LATER THE TIRE WARNING LIGHT CAME ON. I STOPPED BY AT A REST AREA AND DIDN?T SEE ANY NOTICEABLE PROBLEM. SINCE IT?S ABOUT 50 MILES AWAY FROM HOME, I DECIDED TO KEEP DRIVING IT AND THE NOISE AND VIBRATION CONTINUED. I CHECKED THE TIRE THE NEXT DAY AND FOUND IT FLATTENED. I FIXED IT WITH A TIRE REPAIR PLUG, PUMP IT AND I FOUND A BUBBLE ABOUT 4-INCH IN DIAMETER. I DROVE BACK TO VINELAND TOYOTA IN VINELAND, NJ ON 12/7/2012 SINCE THE TIRE WAS ONLY 18 MONTHS OLD AND WAS STILL IN WARRANTY. AFTER TAKING DOWN THE TIRE, I FOUND, ON THE OTHER SIDE OF THE TIRE, THERE WAS ANOTHER BUBBLE IN DIAMETER 3-INCH. I STRONGLY BELIEVE THERE IS A SERIOUS SAFETY ISSUE WITH THIS MODEL OF TIRES OF GOOD YEAR. IF I KEPT DRIVING MY VEHICLE FOR FEW MORE MILES, THE TIRE WOULD EXPLODE AND CAUSED A SERIOUS ACCIDENT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487733December 8, 2012
STRUCTURE:BODY, VISIBILITY/WIPER
LAST JUNE 2012 I WAS BACKING MY VEHICLE IN MY HOME DRIVEWAY WHEN THE REAR HATCH WINDOW SUDDENLY EXPLODED, SHOWERING LARGE AND SMALL SHARDS OF GLASS OUTWARDS WITH ENOUGH FORCE THAT GLASS PARTICLES WERE FOUND APPROX. 15 FT. BEHIND THE VEHICLE! THE INSIDE REAR OF THE VEHICLE WAS FILLED WITH LARGE AND SMALL SHARDS, AND BROKEN AND HANGING GLASS WAS LEFT IN THE WINDOW FRAME. WHEN THIS WAS REPORTED TO THE TOYOTA DEALER, THEIR REP REPLIED THAT HE HAD NEVER HEARD OF SUCH AN EVENT OCCURRING WITH A TOYOTA, AND IMPLIED THAT I HAD BROKEN THE WINDOW BY ACCIDENT. SINCE MY WARRANTY DOESN'T COVER GLASS, I TURNED IN A CLAIM TO ALLSTATE INSURANCE($100 DEDUCTIBLE) AND THE WINDOW WAS REPAIRED. ON 11/08/2012 I WAS DRIVING APPROX. 25 MPH ON A CITY STREET WHEN THE SAME WINDOW EXPLODED WITH ENOUGH ENERGY TO PRODUCE A LOUD "BANG!" I AGAIN TURNED IN A CLAIM TO ALLSTATE($100 DEDUCTIBLE, AGAIN!) AND THE WINDOW WAS REPAIRED. WHILE WAITING AT THE REPAIR SHOP, I ASKED THE GLASS TECHNICIAN IF HE WAS AWARE OF ANY SIMILAR INCIDENTS WITH TOYOTA WINDOWS. HE REPLIED, "OH YES," AND TOLD ME THAT HE HAD JUST REPAIRED A SIMILAR WINDOW ON A TOYOTA OWNED BY A KIRTLAND, OHIO POLICE OFFICER, AMONG OTHERS! I FEEL THAT THIS IS A SERIOUS SAFETY DEFECT THAT SHOULD BE INVESTIGATED IMMEDIATELY, BEFORE SOMEONE GETS SEVERELY INJURED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487738December 8, 2012
AIR BAGS
AIRBAG LIGHT FLASHING MULTIPLE INCIDENTS BEGINNING AT ABOUT 40000. HARNESS REPAIRED UNDER WARRANTY (ONE INCIDENT AT 14960 MILES CODE B0111). AGAIN AT 41697, DIAGNOSED AS CONNECTOR. AIRBAG & ASSEMBLY REPLACED UNDER WARRANTY (ONE INCIDENT AT 45499 MILES CODE B0111). AT 65000 MILES AIRBAG LIGHT AGAIN FLASHING. DIAGNOSIS, AIRBAG NEEDS TO BE REPLACED AGAIN BUT NOW NOT UNDER WARRANTY. NO ACCIDENTS. MY PERSONAL OPINION IS THAT THE VEHICLE NEEDS TO BE RECALLED OVER THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487739December 8, 2012
WHEELS
SEVERE CORROSION ON ALLOY WHEELS ALLOWS AIR TO LEAK FROM TIRES. THIS RESULTS IS ALMOST CONSTANT LOW TIRE PRESSURE, UNDUE WEAR ON TIRES, AND SAFETY ISSUE. ISSUE BEGAN WHEN THE VEHICLE HAD ONLY 14000 MILES. DEALER REFINISHED TWO WHEELS UNDER WARRANTY BUT REFUSED TO REDO THE OTHER WHEELS OR THE SAME WHEELS WHEN THEY QUICKLY CORRODED AGAIN. ONGOING ISSUE VEHICLE NOW HAS 66000 MILES. IN MY OPINION WHEELS NEED TO BE REPLACED WITH ONES MADE FROM A DIFFERENT MATERIAL --- AFTERMARKET WHEELS DO NOT SEEM TO BE AVAILABLE FOR THIS VEHICLE (AWD). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487683December 7, 2012
STRUCTURE:BODY, ELECTRICAL SYSTEM
POWER DOORS NOT WORKING WILL NOT OPEN OR CLOSE ON AUTO ALL THE TIME OR ON MANUAL NOW DRIVERS SIDE CABLES HAVE BROKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487690December 7, 2012
AIR BAGS, STRUCTURE:BODY
ON MY WAY TO WORK WHEN A DEER RAN OUT IN FRONT OF ME. I HIT THE DEER ON THE FRONT PASSENGER SIDE CAUSING ME TO LOSE CONTROL. RAN OFF INTO DITCH FLIPPED OVER AND WAS TRAPPED. THE AIRBAG DID NOT DEPLOY EVEN WHEN THE FIRE DEPT CUT ME OUT. THEY HAD TO CUT THE STEERING WHEEL OFF MY LEGS. NO AIRBAG DEPLOYED ON EITHER SIDE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10487691December 7, 2012
AIR BAGS
AIRBAG WARNING LIGHT CAME UP 1 YEAR (5/18/07) AFTER PURCHASE OF VEHICLE. DEALER CLAIMS THAT THEY CANNOT FIND ANY ISSUES AND RESETS THE WARNING LIGHT. 1 YEAR LATER (6/9/09), THE AIRBAG WARNING LIGHT IS UP ONCE AGAIN. THIS TIME THEY REPLACE THE PASSENGER SIDE AIRBAG AND PERFORM REPAIRS AS PER TSB. AIRBAG WARNING LIGHT UP ONCE AGAIN 10 MONTHS LATER (4/1/11). DEALER CLAIMS THAT THERE IS NO CODE UP AND JUST RESETS THE LIGHT. 1 YEAR LATER, THE AIRBAG WARNING LIGHT IS UP ONCE AGAIN (8/18/12) AND THE DEALER WILL NOT FIX BECAUSE TOO MUCH TIME HAS GONE BY SINCE THE ALLEGED FIX IN 2009. AIRBAG REMAINS LIT AS OF TODAY (12/7/12). THIS SHOULD BE A RECALL AS THE AIRBAG WARNING LIGHT SHOULD NOT BE COMING UP THIS OFTEN AND IS A VERY EXPENSIVE REPAIR TO REPLACE AIRBAGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487602December 6, 2012
AIR BAGS
WAS T-BONED BY SOMEONE WHO FAILED TO YIELD ON GREEN. HE WAS GIVEN A TICKET. I WAS THROUGH THE INTERSECTION GOING 34.8 MILES/HOUR AT THE TRIGGERING EVENT. HAS TOYOTA DO INSPECTION ON CAR AND "CHIP". IT ONLY REGISTERED A "FRONT EVENT". REPAIR COSTS ARE 12K, THIS INCLUDED REPLACING BOTH DRIVER SIDE DOORS????? WHY DID THE AIRBAGS NOT DEPLOY OR BETTER YET WHY WAS THERE NOT EVEN A SIDE EVENT REGISTERED WHEN HE CLEARLY HIT ME IN THE SIDE?? SUFFERED A CONCUSSION AND NECK BACK INJURIES. HAD MY 6 AND 2 YEAR OLD IN THE BACK IN CAR SEATS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10487407December 5, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS. THE TECHNICIAN DIAGNOSED THAT THERE WAS A SHORTAGE IN THE AIR BAG WIRING HARNESS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 59,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486779December 3, 2012
STRUCTURE:BODY:DOOR
STARTED GETTING THE DRIVE SIDE FRONT DOOR POP NOISE. DOOR ASSEMBLE IS NOT WELDED PROPERLY OR LOUSE OR DESIGN IS NOT CORRECT TO LAST THIS DOOR WELDING LIFE OF VEHICLE. AS I NOW FROM OTHER VEHICLES DOOR ASSEMBLE SHOULD LAST LIFE OF VEHICLE AND THERE SHOULD BE NO PROBLEM. THERE WAS RECALLED ON THIS DOOR NOISE WHEN I WAS RECEIVED THE RECALL LETTER FROM TOYOTA, I SHOWED THIS RECALL LETTER TO TOYOTA SERVICE CENTER TIME OF REGULAR SERVICE TO MANAGER AND HE MENTIONS THAT THERE IS NO NEED TO REPAIR THIS TIME. NOW TOYOTA CUSTOMER IS NOT HONORING THIS REPAIR. GIVING ME THE REASON YOU ARE OUT OF WARRANTY. THIS TYPE OF STRUCTURAL BODY PROBLEM SHOULD BE LIFE OF VEHICLE. AS CUSTOMER AND SAFETY I DO NOT FILL SAFE DRIVING THIS VEHICLE SINCE I PURCHASED THIS VEHICLE, THERE ARE SO MANY ISSUES, REPAIRS, AND RECALL. VEHICLE DETAIL MAKE AND YEAR: TOYOTA SIENNA CE 2006. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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