Tesla Model Y Complaints

3,785 consumer complaints on file.

#11560198December 14, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER, LANE DEPARTURE: WARNING
I was stopped at a light, and I as I continued my trip after the green. I had put the car in auto pilot. As I approached the curve there deer to my left that got my attention. The vehicle didn't follow the road, nor did it announce with any warnings, or lane assists that the vehicle was departing the lane. Impact was made into a broken guard rail. Guard Rail impaled the vehcile from the left side into the cabin impacting my left leg causing serious injuries.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11560128December 14, 2023
ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SOFTWARE
The contact owns a 2023 Tesla Model Y. The contact stated while reversing at 5 MPH, the parking sensor was inoperable, and the vehicle crashed into a parked vehicle. The contact stated that there was no damage to the other vehicle. The contact's rear bumper on the vehicle was dented. The contact stated that the parking sensor displayed an incorrect distance measurement and had not worked properly for the past eight months. The contact stated that he contacted Tesla several times in the past regarding the failure and was advised that an upgrade for the software would be forthcoming. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11560122December 14, 2023
LANE DEPARTURE: BLIND SPOT DETECTION, UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
When their is a car in my blind spot the car does not beep or try to pull the car back unless you are basically hitting the car next to you. It also does not beep or show me space out side my range of view to prevent backing into another car. My car (tesla model Y) has had non-function blind spot warnings and backing up warnings since we purchased it in Feb 2023. There have been multiple times when I have not seen other cars and almost ran into them (they were able to swerve). On this Monday night the other car was not able to swerve because there was someone in the lane next to her (3 lane road) so we crashed. My car is available for inspection upon request but someone would have to come to my home because the car is not drivable and is waiting to get into the tesla body shop
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11560058December 14, 2023
SEAT BELTS
Rear seatbelt buckle keeps failing and does not latch. These were replaced by Tesla within the last 6 months and they failed again and refused to cover them under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560056December 14, 2023
UNKNOWN OR OTHER
Front passenger safety restraint system fault
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560036December 14, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
This has only happened in our 2023 model Y. We also own a 2016 & 2017 Model X and we never had the car applied the brakes while in auto pilot and nothing is in front of the car for at least a mile. We are worry about being rear ended because of the sudden braking to a almost stop. We have reported to tesla numerous times and nothing has corrected it so we try to not use that feature when we see cars coming up behind us. We only us it on road trips in open spaces with little traffic. I believe the reason for this problem is the removal 9f the sensors fe9m the front bumper. As I have stated we never had this problem with our other two cars and they have sensors. This Model Y only relies on the camera which might see glare as some in front of it since it can't see. Tesla knows this is a problem, so they are looking at installing a radar system in the bumper but aren't looking at retro fitting the Models they decided to not install sensors in the bumper. All the other early Models with sensors don't have this problem to my knowledge. This a safety issue that needs to be corrected before people start dying from rear end collision that could have been prevented.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559986December 13, 2023
BACK OVER PREVENTION: WARNINGS
The incident involves the malfunctioning of the Tesla Vision and Parking Assist systems in my 2023 Tesla Model Y. Over the course of owning the vehicle, I have experienced multiple issues with these systems that led to three parking accidents and safety concerns. On several occasions, the Tesla Vision system displayed a message indicating "Tesla Vision will experience degraded performance." This message appeared consistently, signaling an ongoing issue with the system's capabilities. The degraded performance of Tesla Vision was particularly evident in its inability to accurately gauge distances and detect obstacles during parking maneuvers. The Parking Assist feature, which is crucial for safe and efficient parking, also exhibited significant flaws. The system failed to provide accurate distance measurements and warnings, which are essential for preventing collisions. This was especially problematic in tight parking spaces and while maneuvering near obstacles. Specific incidents of concern include: 1. A parking accident occurred when attempting to park in my garage. The Tesla Vision system failed to accurately detect the garage door, resulting in a collision while exiting the garage and attempting to turn the car. 2. Another incident involved a collision with a white column positioned against a gray wall, which the Tesla Vision system failed to recognize, leading to vehicle damage. These incidents highlight the unreliability of the Tesla Vision and Parking Assist systems in their current state. Prior to owning the Tesla Model Y, I drove a 2019 Acura MDX and had no parking accidents. The technicians at the Tesla dealership do not use the Park Assist because of this I have a video showing assist lines moving from stop to 16" ... while parked. The image showed I had 14" when in fact it was 5"
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11559896December 13, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
"Phantom breaking" issue. When the vehicle is placed in cruise control the vehicle just randomly slams on the breaks; this typically happens when on the freeway/highway at speeds of 55 mph or greater. My wife and I have experienced this extremely dangerous issue from day 1 of taking possession of our Tesla over a year ago. I've reported it to Tesla and also spoken to the repair technicians that work on the Tesla vehicles. They're aware of the issue and haven't done anything to help or even offered to fix the issue. The technicians advised me that they are fully aware of the issue, and Tesla has no fix at this time. This is totally unacceptable and extremely dangerous. We've nearly gotten into a couple of major accidents because of this uncorrected issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559862December 13, 2023
UNKNOWN OR OTHER
My vehicle loss it’s autopilot mode. I called Tesla repair center multiple times but they keep on saying that the engineering department still looking into it and they don’t have any timeframe to when will it be fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559808December 12, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving 75 MPH on the interstate with cruise control activated. Brakes slammed unexpectedly with no reason or warning. Had there been anyone behind me it would have caused serious accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559540December 11, 2023
UNKNOWN OR OTHER
The bolt holding my control arm bushing came completely out dropping my front passenger side of the car on to my tire. In research and talking to mechanics this is a known problem Tesla is refusing to help me or acknowledge it is an issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559526December 11, 2023
ENGINE, ELECTRICAL SYSTEM
The contact owned a 2022 Tesla Model Y. The contact stated while driving 60-70 MPH, she noticed a burning smell. There was no warning light illuminated. The contact then noticed sparks coming from the front passenger's side tire area. Another driver alerted the contact of an issue, and the contact immediately veered to the side of the road. The contact then noticed that the sparks coming from the front passenger's side tire area had become significant and had turned into flames. The front end of the vehicle caught on fire. The fire department extinguished the fire; however, a fire department report was not filed. There was no police report filed. The contact sustained minor bruises while exiting the vehicle. Additionally, the contact sustained an emotional trauma and intended to receive therapeutic assistance. The vehicle was towed to a tow lot. The insurance company then towed the vehicle to another tow lot, where it was totaled. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 30,028.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11559462December 11, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Regenerative brakes malfunctioned looks like and the car kept on spinning and we hit the side of the freeway and ended up in a ditch and the tow truck had to pull us out of the rubble. it was very scary and lucky we did not get hurt. I was reading some online reviews and looks like many people are having similar issues with Tesla Model Y and other Tesla Models. thanks
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11559407December 10, 2023
STEERING
Steering got locked while driving. Couldn’t perform left turn in the middle of drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559373December 10, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES
I was driving eastbound on interstate 8 with adaptive cruise control engaged and my Tesla suddenly stoppeg in the freeway. No one was behind me but it was frightening. 0930 hours
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559371December 10, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving on the freeway on cruise control. As I was manuvering a slight curve in the road, there was a car in the lane to my right. All of a sudden my Tesla just started stopping almost violently. Luckily no one was behind me. It was the third time this has happened. Scary. No warning or anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559053December 7, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Since we’ve purchased this vehicle we have had several phantom braking incidents while using cruise control (NOT full self driving). There is NO way to report this to Tesla that we have found. So we have decided to report this directly to the NHTSA. We would be happy to provide additional details.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558944December 7, 2023
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2023 Tesla Model Y. The contact stated that while driving at an undisclosed speed at night, the headlights inadvertently turned off. No warning light was illuminated. The contact parked the vehicle, and the headlights inadvertently turned on. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 16,370.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558848December 6, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Intermittent sudden braking for no reason when driving with the cruise on during highway driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558823December 6, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Vehicle reversing malfunctioned , may be a software defect. Vehicle while reversing without pressing the accelerator went berserk and hit another vehicle in the driveway. Vehicle data was provided by Tesla but there is no evidence of collision nor any video recording of the incident. No issues were seen nor any warnings displayed prior to the vehicle reversing itself. However insurance deemed it as driver fault without any confirmation by the manufacturer (Tesla).
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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