Tesla Model Y Complaints

3,785 consumer complaints on file.

#11561159December 20, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Upon use and observation, the latest recall OTA update has caused the opposite effect that NHTSA was attempting to address. By making this update, it has caused the autopilot/lane keeping feature too easy to disengage with the steering wheel weight based presence notification/reminder. This can lead to an mis-input by the driver, causing an accident or collision. Please work to ensure that this is addressed or taken back for further evaluation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561141December 20, 2023
LANE DEPARTURE: ASSIST
The updated autpilot nag requires too much steering whel torque often to the point of diengaging the steer assist making the car jerk sideways. This I believe makes the interaction less safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561069December 20, 2023
STEERING
I received a power steering reduced notice on the car screen and the power steering failed. Restarting the car resolved the issue. There was a technician present when this occurred and he could not discover why it happened. If I had been driving at high speeds I would have crashed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561066December 20, 2023
STRUCTURE:BODY
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED. DJR ******* DELETE VOQ ******* The contact is requesting this to be cancelled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561031December 20, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Tesla software updates aren't transparent on the changes to the cars behavior they will cause. They hide behind the vague terms "minor fixes" with no way to find out what that means. They are changing how the adaptive cruise control and lane keep assist feature work without specifying it. The only way to find out if something changed is to re-read the whole manual every time there is an update and look for changes. The erratic behaviors these updates are causing are mostly unpredictable braking. The unpredictable braking would be predictable if it were disclosed what the updates are actually doing. I believe they are slowly moving enhanced autopilot features to regular auto pilot without disclosing it. The car will now early and aggressively slow down before a turn if navigation is turned on. Also it will randomly slow down if traffic in the other lane is going slower than the speed limit. There is one thing my car hasn't done before that isn't disclosed in the manual. When driving past semis on the interstate the autopilot feature will cause the car to nearly drive on the road line opposite of the semi. Their unwillingness to have full transparency of what the updates are doing is making the cars unsafe an will cause an accident in my opinion. There have been several updates that have been especially bad about adding new functionality without disclosing it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561027December 20, 2023
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
To Whom It May Concern at the National Highway Traffic Safety Administration (NHTSA), I am writing to urgently express my concerns about the latest software update for the Tesla Model Y’s autopilot system, which, in my view, significantly compromises safety. As a Model Y owner for over two years, I have generally found the vehicle and its features to be reliable and safe. However, the recent update has introduced an overly stringent hands-on-wheel detection mechanism that is not only inconvenient but also potentially hazardous. The new update requires frequent and often forceful interaction with the steering wheel to assure the system of driver presence. This change is drastically different from my previous experience, where I received only one hands-on-wheel violation in two years. The current sensitivity of the system disrupts the smooth operation of the autopilot, leading to frequent and abrupt disengagements. I have found myself struggling to maintain the system’s activation, inadvertently causing the vehicle to exit autopilot mode multiple times. This issue goes beyond mere inconvenience; it actively detracts from driving safety. The need for constant and sometimes aggressive adjustments to satisfy the system’s requirements is distracting and can lead to erratic vehicle behavior. The irony is stark: a system designed to enhance driving safety and ease is now a source of potential danger and stress. The unpredictability and over-sensitivity of the updated system could lead to dangerous situations, especially on highways or in heavy traffic, where sudden disengagement of the autopilot can be particularly risky. As a driver, I now find myself more focused on keeping the autopilot engaged than on the actual driving conditions and surroundings, which is surely contrary to the feature’s intended purpose. I urge the NHTSA to investigate this situation and cancel the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561020December 19, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
Subject: Safety Concerns Regarding Recent Model Y Autopilot Update To Whom It May Concern at the National Highway Traffic Safety Administration (NHTSA), I am writing to urgently express my concerns about the latest software update for the Tesla Model Y’s autopilot system, which, in my view, significantly compromises safety. As a Model Y owner for over two years, I have generally found the vehicle and its features to be reliable and safe. However, the recent update has introduced an overly stringent hands-on-wheel detection mechanism that is not only inconvenient but also potentially hazardous. The new update requires frequent and often forceful interaction with the steering wheel to assure the system of driver presence. This change is drastically different from my previous experience, where I received only one hands-on-wheel violation in two years. The current sensitivity of the system disrupts the smooth operation of the autopilot, leading to frequent and abrupt disengagements. I have found myself struggling to maintain the system’s activation, inadvertently causing the vehicle to exit autopilot mode multiple times. This issue goes beyond mere inconvenience; it actively detracts from driving safety. The need for constant and sometimes aggressive adjustments to satisfy the system’s requirements is distracting and can lead to erratic vehicle behavior. The irony is stark: a system designed to enhance driving safety and ease is now a source of potential danger and stress. The unpredictability and over-sensitivity of the updated system could lead to dangerous situations, especially on highways or in heavy traffic, where sudden disengagement of the autopilot can be particularly risky. As a driver, I now find myself more focused on keeping the autopilot engaged than on the actual driving conditions and surroundings, which is surely contrary to the feature’s intended purpose. I urge the NHTSA to investigate this and stop enforcing ridiculous changes to Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561019December 19, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Tesla model y, suddenly applied emergency brake bringing the car speed from 70 down to 50 suddenly, when FSD was enabled while traveling on I35. This happened at least 4 times and all 4 times there was a truck next to model y. This is really dangerous and as there is no one behind me in my lane, no accidents occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561006December 19, 2023
SEATS
Driver seat started to move forward while driving. I had to think quick and pull he powerseat button back to stop the seat from moving forward. I stopped to pull over and readjusted the seat. While driving home the seat again started to move forward, I had to fight with the powerseat buttons to make sure I didn't get pushed too far forward and also not accidentally pull myself back too far that I couldn't reach the pedals. I couldn't even get out of car because the seat would not stop moving forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560999December 19, 2023
LANE DEPARTURE: ASSIST
Subject: Safety Concerns Regarding Recent Model Y Autopilot Update To Whom It May Concern at the National Highway Traffic Safety Administration (NHTSA), I am writing to urgently express my concerns about the latest software update for the Tesla Model Y's autopilot system, which, in my view, significantly compromises safety. As a Model Y owner for over two years, I have generally found the vehicle and its features to be reliable and safe. However, the recent update has introduced an overly stringent hands-on-wheel detection mechanism that is not only inconvenient but also potentially hazardous. The new update requires frequent and often forceful interaction with the steering wheel to assure the system of driver presence. This change is drastically different from my previous experience, where I received only one hands-on-wheel violation in two years. The current sensitivity of the system disrupts the smooth operation of the autopilot, leading to frequent and abrupt disengagements. I have found myself struggling to maintain the system’s activation, inadvertently causing the vehicle to exit autopilot mode multiple times. This issue goes beyond mere inconvenience; it actively detracts from driving safety. The need for constant and sometimes aggressive adjustments to satisfy the system’s requirements is distracting and can lead to erratic vehicle behavior. The irony is stark: a system designed to enhance driving safety and ease is now a source of potential danger and stress. The unpredictability and over-sensitivity of the updated system could lead to dangerous situations, especially on highways or in heavy traffic, where sudden disengagement of the autopilot can be particularly risky. As a driver, I now find myself more focused on keeping the autopilot engaged than on the actual driving conditions and surroundings, which is surely contrary to the feature’s intended purpose. I urge the NHTSA to investigate this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560977December 19, 2023
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While using adaptive cruise, Tesla requires that the beta automatic windshield wiper function be enabled. When this function is active, the windshield can quickly become smeared due to false positive detections, or even during accurate moisture detection though the driver’s vision is not impaired enough to warrant wiper usage. The driver has no ability to disable this feature in favor of their own judgment for determining when the windshield should be safely cleared. Even having put only 7000 miles on my 2023 Tesla Model Y, I have been in multiple situations where the wipers turn on unexpectedly and smear the windshield. Situations which are especially dangerous are when driving directly into sunlight, and in cold weather conditions when the wipers smear freezing moisture in my field of view. When these dangerous situations occur, my view of the roadway and surrounding vehicles is impaired for a few seconds while I manually activate the windshield fluid cleaning system. I have raised this issue with Tesla‘s service department twice and both times have been told there is no way to disable the automatic windshield wiper function while using adaptive cruise control, and that their developers are both aware of and working on the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560932December 19, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
to [XXX] , bcc: [XXX] Sun, Nov 26, 6:33 PM [XXX] , I'm writing to you since I can't find any other Tesla email address that might help me. Please forward this email to the appropriate person if you can't help me, but copy me on any email forwarding. Recently, I just completed a long, 4 week driving trip to California and back to Durango, CO in my new Tesla Model Y during which I used FSD, which I purchased in September 2023. During this trip, about 5-6 times my 15" screen showed a pair of RED HANDS and warned me to keep my hand on the steering wheel, EVEN THOUGH MY HANDS WERE ON THE WHEEL. On one occasion in UTAH, while on a 2 lane, newly paved section of road without striping, the RED HANDS warning displayed and FSD dropped out, but this time, it displayed that since I didn't have my hand on the wheel (BUT MY HANDS WERE ON THE WHEEL) that it reduced my limit of 5 warning by 1 to only 4 remaining warnings, before FSD would never again work on my model Y. Since my FSD is beta software, I consider these inappropriate RED HANDS to be a serious bug that needs to be fixed. I also want my Tesla model Y to have the full 5 appropriate warning limit restored to 5. I want someone from Tesla to look into this safety issue and contact me how Tesla is going to correct it and restore my warning limit to 5. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560899December 19, 2023
VISIBILITY/WIPER
The automatic windshield wipers run when it is dry, and they do not run when it is pouring rain. They cannot be disabled when using autopilot or adaptive cruise control. One must stop looking at the road and look at the screen in order to correct the wipers. If one disengages cruise control, the automatic wipers stay on, and must be manually turned off. There are no manual controls one can use while maintaining a view of the road. The problem has been confirmed by Tesla service and they are unable to repair it. They have told me to wait for it to be improved with a future software update. They are aware it is a widespread problem, and have verbally told me so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560858December 19, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2022 Tesla Model Y. The contact stated that while her husband was driving at 60 MPH, a large plastic object was in the roadway causing the contact to crash into the object. The contact stated that there was no warning from the manufacturer's forward collision avoidance system or any other safety system, the cruise control was engaged at the time of the crash. The contact stated that her husband swerved to the left to avoid the object and the front passenger side bumper, passenger corner of the hood and headlight crashed into the plastic object and were fractured and crushed. The contact stated no warning light was illuminated and the air bags had not deployed. The contact stated that there were no injuries and that the police were on the scene and filed a report. The vehicle was drivable and the contact drove back to her residence with her husband. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 26,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11560759December 18, 2023
VISIBILITY/WIPER
The automatic windshield wiper function never works properly. It does not engage even when the windshield is soaked, and often engages when windshield is dry. This reduces visibility so much, that it is sometimes extremely dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560694December 18, 2023
VEHICLE SPEED CONTROL, STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
UNKWOWN: ASSESSMENT: Date of Event 19 December 2022 Upon taking delivery from Tesla for 2023 Model Y vehicle with the above or contained VIN, driver experiences a series of events that result from a autosteer activation. Approximately seven (7) calendar days after receiving the vehicle a FDU (Front Drive Unit) was replaced. At approximately another twenty-one (21) calendar days after the FDU was replaced while activating active cruise control and or autosteer the vehicle unexpectedly aggressively accelerated (UAA) to unknown speed that was not observed by the driver. It was later found out by the drive through scheduling a service appointment that a series of settings and unknown factors may have caused the incident. This incident was video recorded as a result of a traffic stop conducted by a local sheriff's office. This event contained several other incidents before vehicle was stopped including UAA, collision avoidance (oncoming traffic), vehicle brake lockup, and unresponsive controls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560633December 18, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle applied the brake without any warning. The road was clear with no other vehicles ahead and behind at the time. The speed at the time of the incident was 78 miles/hour.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560466December 16, 2023
VEHICLE SPEED CONTROL, SERVICE BRAKES
The car was behaving like in “rolling” mode even though it was set to “hold” mode. The modes refer to the stopping modes. I have reported the incident to Tesla and it’s been in the shop for over 1 week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560229December 15, 2023
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, UNKNOWN OR OTHER
The problem here is the cruise control or autopilot. It first appeared when I bought the car. It continues to appear when driving on cruise control or autopilot. The car brakes harsh or suddenly stops. No messages or warning. Sometimes when driving under a ramp or sometimes when nothing is there it stops. I went to the Tesla shop many time and they can’t find any issue. I can’t drive using the auto pilot or cruise control. It’s not safe and my passengers. The other issue is the wipers start working when no rain but when you have auto or autopilot on. Please fix this issue. It has become a problem for me. I have taken it many times to the shop and they can’t find issue. No messages or warning. Another issue occurred two weeks. It’s regarding TPMS. A warning sign appeared on the dash state faulty. I took it to the shop 4x and they’ve tried to fix it but it continues to show up. The tech repaired tpsi, warning goes away but after some driving it comes up as right passenger side issue. I rotated the tires from left to right and vice versa. Same issue on the right side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560223December 14, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
driving on a clear day, no traffic empty highway. Suddenly stop very hard no reason. Phantom braking. And a few minutes later happen again suddenly violently stop, seems the cameras thinking something is infront of the car which nothing. Like I said empty highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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