Tesla Model Y Complaints

3,785 consumer complaints on file.

#11629671December 9, 2024
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
At 10:11 PM driving on 95 south at 78 miles per hour the car stopped on its own violently braking and swerved across the intersection. Then we kept getting alerts about the cameras. I have pictures of the alerts. There was no obstruction on the highway. Car just braked for no reason. Very scary
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629554December 9, 2024
STEERING, SUSPENSION
Driver side control arm while driving separated. I heard a loud thump and then the front driver side portion of the vehicle drop down. After further investigation, I have seen numerous vehicles have this exact same issue on multiple forums. I’m glad that I was going slow when this happened because it could’ve been catastrophic if I would’ve been going faster. How is this not a recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629533December 8, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
All the Cameras on the vehicle were unavailable starting today (12/08), including the Rear view Camera. The vehicle was not drivable and no cruise control was working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629491December 8, 2024
ENGINE
This vehicle radiator protection is defective where rocks are able to hit the radiator and at some point the Tesla notified me that the radiator had leaked and it is safe to continue driving. I continue to drive and monitor the radiator level as I waited for a scheduled appointment. When I brought my vehicle to the appointment, they said that because I drove the vehicle while the radiator fluid leaked I damaged certain components that now I would be responsible to replace. Believe not only Tesla‘s vehicle notification was misleading, they have defective protection for the radiator and all model Y vehicles if not all Teslas have the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629380December 7, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
On Nov 23, 2023, I was reversing car from my driveway in the morning. Car started giving warnings with issue on all its cameras. While reversing car, it will give error that rear view camera not available. While giving left/ right turn signal, it is showing blank screen for that view. All other safety features like blind spot detection, lane assist are not working at all. I also started getting error message that emergency brake is not available. I have been contacting them for immediate repair/ provide loaner car from same date (11/23/2023). Earliest appointment date given is Dec 11, 2023. This is not acceptable at all. It is very dangerous to drive the car without those safety futures. I am also concerned on any other issues which it has not reported. I don't feel safe to drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629368December 7, 2024
STRUCTURE:BODY, WHEELS, ELECTRICAL SYSTEM
The arm felt on the driver side while I’m driving. Also, there is issue with the camera and the screen electrical problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629207December 6, 2024
LANE DEPARTURE: ASSIST, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
All Cameras not working with latest Software update - told need new AP4 computer on 2024 model Y which is 2 months old. Tesla service advisor states - car is totally safe to drive with just mirrors till appointment in few weeks. No backup camera, navigation, battery life dying faster. It seems like a liability to me to drive this way and very negligent to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629005December 5, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle cameras stopped working. Navigation stopped working. Screen also stopped working for a time. Was able to get it back on but it went off multiple times since. If I can't see the screen, I can't tell how fast I'm going to do anything else. Cameras control many of not all of the safety systems. So those are all inoperable. Issue is being reported across multiple forums all over the internet as "short in ap4 module."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628966December 5, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The computer is not working which connects to the forward collision warning system, navigation, and all safety when it comes to driving. I am still waiting to hear back from Tesla about the problem and haven't had a resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628727December 4, 2024
EXTERIOR LIGHTING
The low beam left headlight (matrix LED) has had a dark spot in the drivers view since the vehicle was purchased in new in March 2024. This dark spot limits visibility at night and I feel is a serious safety issue. It has almost caused me to hit a pedestrian on more than one occasion. I raised this issue with Tesla service immediately after taking delivery of the vehicle. It's still not fixed. I've had (4) completed service appointments and they have failed to fix it. Their last response was "this is how the matrix LED lights function." If so, it should definitely be recalled. I did tell them I'm filing this report and they told me they would try to replace the left headlight. Sadly that's what it takes for a replacement. I've shared videos, pictures and had the service writer at Tesla confirm the dark spot is large enough to be concerning. A person walking or on a bike can easily fit into the size of the dark spot. There are pictures on the internet from others complaining about this issue as well. Just did a Google search and saw multiple postings for this exact issue. My guess is they have a bad batch of headlights or design flaw and they are in denial it's a major enough issue to simply replace them with good ones. I'm hoping others reported this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628260December 2, 2024
EXTERIOR LIGHTING, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Components Failing - Reported as central computer. This made the vehicle turn signals and backup cameras fail as critical components. These two elements were/are completely non-functional. Additional less critical safety functions that have been disabled include blind spot monitoring and cameras, both forward and reverse emergency braking, and pedestrian alerts. My safety was put at-risk due to camera failures while driving and backing out of parking spaces. These vehicles are designed with poor and minimal visibility due to their cameras compensating for visibility shortcomings. You cannot adequately see proximity to other vehicles or pedestrians when cameras are not active. This particular impacts reversing when backing in and out of parking spots since the rear windshield is so small and poorly angled. Drivers have reported that the cameras for them are failing mid-drive leading them to not know where other vehicles were next to them and making unsafe lane changes thinking their warning systems were active. The vehicle component has NOT been inspected by anyone as there was thankfully no actually accident or incident due to the failure. Tesla has not inspected the vehicle due to NO availability for 3+ weeks and they will not consider human contact to expedite review. There are now 100s of community reports of the same defect on online communities all showing failures on same-day or within 24 hours of each other. There were no warnings prior to the failure. The symptoms simply stopped working. It required a phone call to Tesla support to even receive an accurate error code. Tesla is claiming a "short" in the main computer system of the vehicle. This occurred for myself and dozens of others all within several hours of each other in the early morning hours of Friday November 29th 2024. Suspicion is that that this was due to a software update from Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628115December 1, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION
Safety is the first think that I believe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628099November 30, 2024
EXTERIOR LIGHTING
Auto high beams: They come far too soon or don't dim when when following other vehicles, they do not dim soon enough when meeting cars over rolling hills. They do not dim for oncoming vehicles on a slight bend in the road or on intersecting streets. They also do not dim when in town on lit streets. I've tried to turn them off and manually operate the lights. You are unable to disable the auto high beams for more than a brief period when FSD is available (enabled or disabled). Any action (turning on legacy cruise control, Auto-steer beta, FSD, disengaging and reengaging FSD, shifting the car out of part, etc) turns the auto high beams on regardless of whether or not I disabled them previously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628095November 30, 2024
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
At night, on paved and well-painted rural roads, where there is no other sources of light, the pillar cameras incorrectly warn they are blocked or blinded. At the same time the Lane Departure Warning and Lane Keeping Assistance stop functioning without warning. On the image below I let the car drift over the line. As I crossed the line, the display should have highlighted the line in blue and there should have been a flashing warning at the top of the screen and an audible warning. None of those occurred. Since lane keeping assistance was enabled. It should have also steered the car back into the lane. I can regularly reproduce the issue. We don't understand why they are using the pillar cameras for this and not the forward cameras that can take advantage of the headlights. It is unsafe, especially since I am not warned of the system is not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627941November 29, 2024
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
The contact owns a 2024 Tesla Model Y. The contact stated while driving at an undisclosed speed with Full Self-Driving Assist Mode activated, the vehicle inadvertently veered off the road, drove over a curb and came to a complete stop. No warning lights were illuminated. The contact stated that the vehicle then operated as needed; however, the failure recurred several times while driving. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627913November 29, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
We were Driving East on I-40 at mile marker 245 Friday Nov 29 2024 around 8:50am in the right lane. We were passed by a gray Ford F-150 on the left. We had the "Traffic Aware Cruise Control" enabled. Our Tesla braked hard when the F-150 was directly beside us. The Ford was not in our lane at any point, and never changed lanes. Luckily a car behind us was not following too closely or an accident could have happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627883November 29, 2024
SUSPENSION
In August 2024 with roughly 7,000 miles, I noticed a creaking sound when turning left. This issue was intermittent and the sound was getting louder over time. I made a service appointment at the next available date (10/8/2024) at the Tesla Service Center in Fresno, California, and the service technician was unable to duplicate the sound on a test drive and refused to look at my car. The issue became more persistent and louder over time. I took my car to my local tire shop on 11/26/2024 because the car no longer felt safe to drive due to the loud creaking or popping sound when turning left. The steering also felt very loose overall. The local tire shop advised me that the right control arm was about to fall out and the car is absolutely not safe to drive and a major safety hazard. Therefore, I towed the car to the Tesla service center in Fresno California, and they repaired the right control arm under warranty and aligned the car. There were no on-screen warnings - just the sound I was hearing. Tesla ignored my concerns in October 2024 and their refusal to look at my car then could have potentially caused me to lose control of the vehicle and potentially get into a serious accident where myself or others got hurt. Since loss of steering is serious, it could have potentially resulted in death. This is a common issue with Teslas and it was absolutely unacceptable that they would not inspect my car in October when I specifically described the concern and said that I feared it was the control arms based on my research.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627857November 28, 2024
ENGINE, ELECTRICAL SYSTEM, STRUCTURE:BODY
Since I purchased the car 4 months ago my car has been going into the service center non stop for every issue you can imagine. Tesla spins and blames all issues and ignores me. Corporate says they can’t do anything and then ignore. Service center providing inaccurate or not providing service invoices.Deny my buyback requests. Repairs are failed and new damage occurs at every service appointment. New issues arise with the car every time I drive it. I rarely drive it as it’s not safe. Tesla continually cancels service appointments or does not have parts in stock. issues: -Safety restaurant system fault -electric motor issues: loud high pitched whistle/whine when driving. -car loosing power while driving -seat moving while driving -window clicking -water dripping out of dash vents. -Misalignments: frunk, trunk, trim -paint drips, bubbles, cracks, peeling -battery range issues -battery coolant fan issues -defects interior plastic surfaces -seat defects -hole left in front of car between dash and windshield with damages windshield. New dash uneven over airbag. -plastic trim falling off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627802November 27, 2024
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
While Driving, the system prompt electrical system failure. pull to the road side. within 20 or so seconds, the car lost power. About 10 minutes or so later, the whole car (emergency light, door, trunk etc lost power too. Consider the car lost driving power in seconds, then lost emergency light can be highly dangerous to all parties. Before the failure, the car shows "front motor is disabled, power is reduced, OK to drive" This OK to drive turns out not OK to drive, misleading. Now the car is fixed (yet to pickup), reason Front drive unit and pyro fuse were replaced (new car, but with refurnished part).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627779November 27, 2024
SEAT BELTS
This incident occurred repeatedly during travel from 6/28/2024-7/2/2024, the last time we had a passenger in the seat of interest. The right rear seatbelt kept tightening around the passenger to the point of extreme discomfort and eventually interference with breathing. The only resolution was to unfasten and refasten the seatbelt. The tightening effect occurred when the passenger adjusted her body in the seat or when the car experienced even minor bumps in the road. This repeated in a short cycle, approximately every 5-10 minutes, causing such irritation as to force the passenger to travel without the seatbelt buckled, despite repeated attempts to make the seatbelt operate correctly. This is obviously extremely unsafe--and illegal in many states, and in some cases negating insurance coverage, etc. Although this particular incident occurred in the vehicle noted earlier in this form, it also occurred in our 2015 Model S Tesla (now sold) on the right front side and in our currently owned 2018 Tesla Model 3, also on the right front side. We reported the original occurrence of the problem (Model S) to Tesla several times, and they inspected the seatbelt. There conclusion was always the same, as they stated to us, that the seatbelt was operating correctly, by design. We tired of reporting the issue. I know for a fact that for a correctly operating seatbelt, it may momentarily lock when bumps occur, then the lock releases. The seatbelts are available for inspection on request. There were no warning or error indicators presented in the car except the standard indication when the seatbelt was unfastened (intentionally).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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