Tesla Model Y Complaints

3,785 consumer complaints on file.

#11624379November 9, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, LANE DEPARTURE: BLIND SPOT DETECTION
I am having difficulty with the mobile version to report it blanks out when I attempt to upload or attach documents but I have videos and documentation.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11624337November 9, 2024
SEAT BELTS
Rear passenger seatbelt stopped latching
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624304November 8, 2024
WHEELS, STEERING
The Tire losing with steering shaft . The bolt come off , my vehicle can’t make hard turn make it unsafe to able to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624269November 8, 2024
ELECTRICAL SYSTEM
The car randomly restarts while driving and some functionalities doesn’t work like turn signal, ac, radio, headlight. It could lead to the accident. I reported to Tesla and they said it is fixed with reset. It is still happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624259November 8, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Tesla Model Y. The contact stated that while at a stop light, the vehicle erroneously turned off and had to be manually restarted. The failure had occurred on several occasions. The cause of the failure was not yet determined. The manufacturer and local dealer were not contacted. The failure mileage was 8,257.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624174November 8, 2024
SEAT BELTS
The third row passenger side seatbelt was restricted and bought in for service 2 weeks after purchasing the vehicle. It was serviced. Problem happened again 1 year later, it was then diagnosed and serviced back to position. 2 years later the same problem persist and restricted the seatbelt. The front passenger seatbelt is now sending alerts and asking for service. The seatbelt belt problem was said to be unknown on the first 2 visits to Tesla. The vehicle is now having the seatbelt system replaced with the current 3rd visit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624061November 7, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Driving Incident with Auto High Beam: I was driving on the freeway early in the morning with the auto high beam feature activated. However, due to heavy fog, I wanted to turn it off. I asked my passenger to help me find the option on the screen. Unfortunately, she clicked the wrong button, which completely turned off all the lights while we were driving. This caused a moment of panic, and I had to slam the brakes, realizing I had veered off the road. Thankfully, there was no one behind us. While it was an oversight on my passenger’s part, I can’t help but wonder: shouldn’t there be a warning or a disabled button while driving, especially in the dark? I’m not sure if this qualifies as a safety issue, but it certainly felt life-threatening at the moment. Had there been another vehicle behind us or if we had hit a divider, the situation could have been much worse. Suggestion for Improvement: To enhance safety, I suggest implementing a feature that disables the off button in light controls while the vehicle is in motion, especially in low-visibility conditions. Additionally, a clear warning message could pop up if a driver attempts to adjust the lighting settings while driving, ensuring that safety remains the top priority.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624027November 7, 2024
STEERING
I noticed a clicking sound when turning my steering wheel at low speeds such as when parking around September 2024. The sound got louder with time. A few months later after getting new tires installed (October 22, 2024)I had very bad vibration at high speeds that was not resolved with multiple tire balances at different tire shops. Requested service with the dealer. My initial first available service appointment was December 20th 2024. I messaged the service center expressing concern that my car was unsafe to drive. They allowed me to bring my car in to drive with a technician and they ended up replacing the front lateral links on November 7, 2024. My car was purchased new in June 2024 and is at 22,000 miles. The parts were replaced under warranty. There were no warning lamps or other symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623790November 6, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Tesla Full Self Driving (Supervised) with version 12.5.4.1 Overview: Drove round trip from Las Vegas to San Diego and around San Diego utilizing FSD as much as possible. Much if it works very well, however I believe Tesla is aware of some specific short comings (because they have good engineers and are safety aware). 1) Lane ending merging gets an 'F' from several incidents: 1A) The most dangerous was upon entering the [XXX] from the Tesla Supercharger station at Yerma, Ca - [XXX]. The entrance ramp lane ends, and a pickup with a towed trailer happen to be parallel with my FSD Tesla as the lane ended. The Tesla showed no awareness of the impending collision. I braked hard to avoid the collision. 1B) In San Diego, entering a freeway the Tesla got confused while still in the right hand lane, and ultimately threw a critical error - something like 'autonomous steering system failure, take over immediately' with a red full screen alert. 1C) Merging on a freeway connector overpass with multiple lane consolidation, the Tesla failed to understand available openings and became confused causing left and right oscillations in the steering trajectory (at very low speed). 1D) Frequently is not aware of other vehicles as lanes end, causing unnecessary conflicts with other vehicles, and close calls. Tesla should publish a letter grade for the sub-features of full self driving. NHTSA should publish a standard list of sub-features - for example: A) Lane keeping with traffic flow B) Recognizing stopped traffic at highway speeds (i.e. sudden traffic jams) C) Merging cooperation D) Lane ending scenarios E) Maintaining single lanes (i.e. not darting across multiple lanes to achieve an unrealistic left or right turn). The success in many areas of FSD can lead to a sense of competence in the FSD, and to oversights by a human supervisor about what the likely deficiencies are. How does Tesla, or a human know where the risks are if there are no standards, or measurement INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623569November 5, 2024
SUSPENSION
On the afternoon of November 4th, at approximately 3:40 pm, while driving at around 20 mph after picking up our child from school, we suddenly heard a gurgling sound coming from the front left area of the vehicle. Shortly afterward, additional noises emerged from the direction of the front left wheel. We are sure the car didn't hit or drive across anything before the first sound emerged. Upon making a left turn, we experienced significant difficulty in steering, accompanied by a much louder noise. We immediately pulled over and safely parked in a nearby CVS parking lot. Roadside assistance arrived approximately 50 minutes after our call, and the car was subsequently towed to the Tesla service center. As shown in the attached photos, the front left suspension arm detached, with both screw bolts completely broken and missing. One more important concerns, after the suspension failure happened, NO any alarm triggered. There wasn't any alarm from the screen. We are lucky as it happened at local road, not highway. This failure is definitely a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623566November 5, 2024
STEERING, SUSPENSION
My front right suspension linkage under the vehicle has come loose and drags on the tarmac. The problem is the suspension linkage is held on by what appears to be two bolts. The two bolts have backed out, causing this linkage to fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623346November 3, 2024
SUSPENSION
The car started clicking while turning sharply recently. Tesla service advised it was safe to drive and scheduled me for routine inspection in 2 weeks. A few days later the control arm completely detached while driving through an intersection. There was no incident that could have damaged the suspension and I almost got in a severe accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623343November 3, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving between 50-55 mph the Tesla applied emergency breaking even though there was nothing in front of us and no risk of accident. The car went from 55 to about 5-10mph in the matter of a second. We are lucky no one was directly behind us or it would have led to a high speed rear end accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623296November 2, 2024
SEAT BELTS
Rear middle safety belt fails to latch. There is no debris or anything else that would be reasonably considered to make it fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623289November 2, 2024
ELECTRICAL SYSTEM
The software for the car was showing multiple errors in the service page saying the disk space for the car was full. As a result, the car had severe lag issues and the screen completely shut down multiple times while driving on the highway. There were no user warnings and I only knew about the service warnings after speaking with Tesla support. They said it was definitely not user created and that it needed immediate service. However, the service center claimed it was not their responsibility and wanted to charge 300-500$ to look into it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623239November 2, 2024
SUSPENSION
Control arm failure and two bolts came unscrewed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623227November 2, 2024
STEERING, SUSPENSION
Two days ago, as I was turning left into my neighborhood, I suddenly lost control of my car's steering. Just as I started the turn, the steering wheel unexpectedly pulled to the right, causing my car to veer off course and head straight toward the curb. Despite trying to correct it, the steering wouldn't respond, and the car collided with the curb. The impact was substantial, and the vehicle continued dragging along the curb until I was able to bring it to a complete stop. Upon inspection, I found that the passenger-side front wheel had been severely damaged, appearing crushed and warped from the impact. When I looked under the car, I noticed that the control arm was visibly damaged. It seemed bent or possibly broken, which I suspect contributed to my sudden loss of control over the steering. This experience has been unsettling, especially since the control arm is a critical part of the steering and suspension system. Afterward, I started researching similar incidents and found many posts and articles discussing similar cases. It seems that control arm damage or failure is not uncommon, particularly in situations involving rough terrain, curbs, or sudden impacts. Some articles also discuss the importance of regular inspections and the potential risks of worn-out control arms. I came across one particular article that sheds more light on these types of steering and suspension failures. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11623219November 2, 2024
SEAT BELTS
The rear passenger side seat belt has been defective for the last 12+ months. It first started with it not registering a person was occupying the seat and would not signal that a seat belt needed to be fastened, such as the other side when both are occupied simultaneously. For the last 6+ months the latch where the seat belt buckles would latch inconsistent. As of yesterday, the seat belt buckle fails to latch completely, rendering it useless and requiring repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623196November 1, 2024
SEAT BELTS
The seat belt in the back right seat stopped latching after a few months of use. It’s where we buckle my child on his booster seat so I was very concerned that it failed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623178November 1, 2024
SUSPENSION
The driver suspension knuckle is cracking, I guess there was a recall for the same issue on models 2021 and 2022 and when I asked Tesla service I was told by them this not a common issue and I can drive on it until they can get the chance to look at it (which will be after month and half!!!) they are claiming the car is safe and from what I ready that if this part get broken the car will fail while driving !!!! I told them I am concerned about my family safety and other cars if something like this happens but they told me I have to wait!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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