Tesla Model Y Complaints

3,785 consumer complaints on file.

#11548768October 7, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
On August 12, 2023, I went to the Plano TX Tesla Delivery Center to pick up my new TeslaY model as scheduled at about 11 am. CST . The vehicle had 3 miles on it. After taking a couple of rounds around the delivery center and becoming comfortable with the default settings, I started driving back home which was 9 miles away. While on the drive, I noticed that the screen was showing “calibration in progress”. When I reached home at around 11:40 am. CST, Tesla showed a total of 12 miles on it, and as the garage door opened, the screen showed STOP as it said the calibration finished. As instructed, I stopped moving the vehicle on seeing HOLD/STOP while entering the garage from the driveway. Suddenly, the car jerked forward forcefully, as if a magnet had attracted it inside with the pedal going down. The car went into the garage and hit the garage wall, damaging the common garage wall and the other side being the master bathroom (by damaging the cabinets, big wall mirror(s), counter top etc), and also damaged the front bumper of the car. I was shocked and terrified for a while. So immediately rushed to the center again and reported the incident at Plano Service Center, who created a ticket on the same day. They said that this case would be sent to the engineering team for review. on Sep 10th, I got a reply from Service saying they have reviewed the Engineering study for the vehicle and the results displayed show that the vehicle operated as intended due to the use of the accelerator pedal at the time of the incident. Also reported to Auto insurance who came and assessed the damage to the bumper which also rattles or squeaks. The service for collision is scheduled for Dec 7th 2023 by Tesla Collision Dallas center. What if the same happened on the main road or in the streets where I live where there are a lot of kids playing on the streets? When I think of it, I get scared and panicked and Thank God that it occurred at my residence without any outside incident
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11548563October 6, 2023
STEERING
Upon starting the vehicle, the center console displayed a fault code "UI_a020" and a message that steering assistance was disabled. There had been no earlier indication of faults or degraded operation - only minutes earlier, the car was driving fine. The vehicle was now very difficult to maneuver. Rebooting the car did not clear the fault code. I was able to navigate the short distance back home, though it was not a pleasant experience. Upon returning home, I scheduled an appointment for a repair with the local service center. Later, I checked my vehicle again, and found the fault code had cleared and it was operating normally. I still kept the service appointment, and the tech I spoke with mentioned they have had recent reports of faulty steering racks. They replaced the entire steering rack. (I do not have the faulty unit available for inspection.) This vehicle was only a few weeks old at the time of the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548422October 5, 2023
STEERING
While driving, the car suddenly lost power steering. We had to struggle to get the car to the side of the road. Had to do a reboot to get the power steering back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548360October 5, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
I was traveling on VA 286N/Fairfax County Pkwy, prepared to take a left turn to Franklin Farm Road at 7:54am on October 5, 2023. 1. Left arrow were green for a while 2. When it turned to orange and red, the car infront of me slowed down and stopped 3. This is when I had the false and faulty forward collision warning 4. I stopped without any problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548331October 4, 2023
EXTERIOR LIGHTING
Right headlight and turn signal stopped working within approximately 110 miles on the odometer. Tesla did not make it a priority to fix the light and turn signal which poses a safety hazard to the driver and other vehicles on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548312October 4, 2023
SUSPENSION
Here is a Tesla Model Y in the junkyard. [XXX] The front wheel has wrenched itself off. This phenomenon is known as Full Self Whomping. The car has not been in a crash, no air bags have deployed and there is no other damage to the car apart from the wheel going walkabout. The top ball-joint has simply popped apart which indicates woefull manufacturing and lack of quality control. It is fortunate that this car is still intact and available for inspection by your highly skilled and dedicated experts. In most cases the Full Self Whomping leaves only a mangled blood splattered wreck so that it is hard to prove it was caused by a whompy wheel. This is an opportunity to get out of the office and go to see for yourselves. Please note that I am not the owner. I am simply trying to prevent more loss Dummy USA address used to satisfy your website requirements. My genuine contact details are included with this submission. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548150October 4, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
False and faulty forward warning collision incident took place on July 5, 2023 at Alder Woods Drive. This happened for a legally parked card on the street, the system labeled the car moving car infront as opposed to a parked and stopped car on the side of the street near the curbside. As a result it issued a false and faulty warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548145October 4, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
This faulty and false forward collision warning incident took place on US Route 50 from Arlington to Fairfax direction, in slowed down traffic for a vehicle that is in front of me having plenty safe distance on September 27, 2023 at 2:27 PM. Notice that there is no hard breaking recorded by the car right after this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548133October 4, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
I had three false forward collision warnings on October 3, 2023 - all the false and faulty warning incidents took place on slowed down traffic for the car travelling infront of me: 1. US Route 50, From Fairfax to Arlington direction, at 8:21 AM 2. US Interstate 66, From Fairfax to Arlington direction, at 8:25 AM 3. US Route 50, From Arlington to Fairfax direction, at 2:25 PM Tesla doesn't any resolution for the problems that I shared above, I reported them in the form of an email, as bug reports and as a service request
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548032October 3, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
4 times on our 300-mile trip on I-90, where it is a 4-lane divided highway, our Tesla braked unexpectantly (phantom braking) at highway speeds in excess of 65 mph. There were no warning bells or chimes - just violent unexpected braking for no apparent reason. There were no obstructions in the lanes ahead of us and no apparent reason for the sudden braking. Fortunately, there were no cars immediately behind us. But it was extremely unsettling to have the car unexpectedly brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547977October 3, 2023
SERVICE BRAKES
Findings from Tesla technician: Verified customer concern for active low brake fluid level alerts. Technician performed a brake inspection and found the rear right brake hose is damaged due to incorrect hose routing. Found the hose is rubbing on the wheel arch liner. The brake calipers have been modified/painted. Technician recommends to replaced rear right brake hose and bleed entire brake system to remove air pockets. Removed and replaced right rear brake hose. Performed brake fluid flush. Performed brake pressure test and passed. Removed and replaced right rear wheel arch liner. Performed validation road test and verified repairs. Vehicle operations is normal at this time and no alerts are active. Further findings from Tesla technician: During brake fluid flush found left rear caliper mounting bolt is not installed. During brake fluid flush found left rear caliper mounting bolt is not installed. Installed new caliper bolt. Torqued both caliper bolts to factory specifications. Test drove vehicle. Verified repairs, operation is normal at this time and no alerts are present at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547947October 3, 2023
STRUCTURE:BODY
The contact owns a 2022 Tesla Model Y. The contact stated while driving over a water puddle, she heard an abnormally loud, scraping noise coming from the vehicle without warning. Once the contact made it to the residence, she discovered that a part of the undercarriage had detached from the vehicle. Due to the failure, the contact had the vehicle towed to a Tesla Service Center where she was later provided an estimate for the repair; however, the contact was never informed or given an explanation as to the cause of the failure. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547768October 2, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On Friday, 9/29/23 at 2:24 pm, I was driving on the toll road (freeway) through the Chicago area. I was using my car’s adaptive cruise control. There was no car or other obstacle in front of me, and weather was clear. Abruptly, my car slammed on the brakes, causing an immediate deceleration. If a car had been behind me, I would have been rear-ended at freeway speed. This abrupt deceleration caused my head to snap back, leading to muscle soreness for the past couple days. I called Tesla shortly after, and the guy said he was able to determine there was something wrong with cruise control. He said if I chose to continue using cruise control for the remainder of my trip (Chicago to Minneapolis), I should be extremely careful. I scheduled a service appointment with Tesla, which they just cancelled because they said their remote diagnostics showed no problem with my car. They said the cruise control system is in Beta and therefore it can cause unexpected and unnecessary braking. This is a known issue for Tesla, many owners have complained both to Tesla and to NHTSA. I could have been seriously injured or killed if I had been rear ended at Chicago freeway speeds (i.e., fast).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547707October 2, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Phantom Braking occurs regularly when operating on Adaptive Cruise Control/Auto Steer (Beta). The car slows down to a crawl or comes to a complete stop unexpectedly at high speed on a freeway. Lucking there was no vehicle in the vicinity. There is no warning or notification on the car screen about this. Simply slows down for no reason. I have heard of several class action law suits concerning this as well as numerous users posting similar concerns online. I have not contacted the manufacturer in this regard since they are very difficult to reach.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547582October 1, 2023
STEERING
I was driving my car, and the steering wheel locked while driving and pushed me into the oncoming lane. We were lucky there were no other cars coming the other direction. I had to reboot the car to get it to drive again. The steering locked up again while getting the car home and also in the driveway. Tesla towed the car and replaced the entire steering rack of the car. I then saw an article about this exact issue and wanted to add my car to the other complaints. My car is only six months old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547551October 1, 2023
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving on the highway, I had set the cruise control to max 65 mph. After some time it suddenly set the cruise control to max 35 mph and suddenly reduces the speed even though all front vehicles were running around 65 mph. It was incredibly dangerous and the vehicle behind me was about to hit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547546September 30, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I was driving at a very slow speed of 1 mile per hr as I entered into the Kohls complex in Pleasanton ca. Then as I was pulling the car to a parking spot, all of a sudden I felt the car accelerated on me. My foot was always on the break and I pressed the break but the car still accelerated at a speed I had no control and it went over the parking bump and hit 2 cars that was parked opposite. I felt out of control and scary because the car was not doing as intended, to stop when pressed the break. I then pressed the park button. Then I also reversed because the car was not stopping. There was totally 4 cars damaged including my car. 2 opposite and 1 parked side of me. I could feel the sudden acceleration in the car and out of control feeling. Luckily there were no people in other car so no one was hurt. I was also not hurt. - Not sure what malfunction happened , but the break in that instant of time was not acting as it should for few seconds. Yes, the car is available for inspection - My safety was at risk as the car was no behaving the way it should and I got scared as to what would happened next. Since there were no people in the other car, there was no risk. but if there were they probably would have got hurt. - I reported the issue to Tesla center. They said they will look but never heard back anything from them . - None of them has inspected the vehicle yet. - No warning signs were there. after it hit i could hear the beep
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11547355September 29, 2023
UNKNOWN OR OTHER
There is a bug in the browser that Tesla includes in all of their vehicles that allow people to play videos/movies while driving. Someone sells a device that takes advantage of this bug: https://teslaandroid.com/ The browser needs to be update to prevent this, as it is a major safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547344September 29, 2023
STEERING, UNKNOWN OR OTHER
Steering felt odd and was pulling to the extreme right, which caused contact with a curb. After driving about a mile after contact, car lost steering and both front wheels were turned inward. Tesla claimed contact with curb caused the steering gear and rack to break-they did not take into consideration that car steering was not workin correctly before impact. Component is not available for inspection. Safety was a factor since I couldn't steer. Has not been reproduced or confirmed by an independent service center. Component not inspected by anyone other than Tesla service center in San Francisco, Ca. No warnings re:steering or any other issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547326September 29, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Main console computer spontaneously rebooted mid-drive. Ability to know vehicle speed is not possible during reboot. After reboot, the vehicle turn indicators would not activate and when I attempted to enter “park,”, the vehicle continued to indicate that it was in “drive.” It did not respond to the accelerator pedal after it was attempted to be set to “park,” so the vehicle state and the indicator remained inconsistent. Vehicle appears to have returned to normal operation after manual reboot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Tesla Model Y