Ram 3500 Complaints

2,367 consumer complaints on file.

#11365858October 23, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN
CP4 FUEL PUMP FAILURE WHILE DRIVING AT HWY SPEEDS. LEFT ME STRANDED IN THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365778October 22, 2020
ENGINE, FUEL/PROPULSION SYSTEM
FUEL LEAK IN ENGINE COMPARTMENT. FUEL FILTER HOUSING WAS REPLACED DUE TO LEAKAGE AROUND FUEL HEATER ELEMENTS IN HOUSING. THIS IS EXACTLY THE SAME PROBLEM AND SAME FUEL FILTER HOUSING THAT BROUGHT ABOUT RAM RECALL P65. I HAVE CONTACTED RAM AND FILED A REPORT AS WELL AS RETAINED THE FAILED PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365541October 21, 2020
STRUCTURE:BODY
TRUCK HAS 2500 MILES AND HAS A CAB LEAK IN THE ROOF DRIPS WATER ONTO DASH AND RUNS DOWN DRIVERS DOOR PILER, BOTTOM DOOR HINDGE HAS RUST ON BACK SIDE BLEEDING THREW,TOOK KICK PANEL OFF AND TOOK PICTURES OFF INNER FULL OF RUST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365431October 20, 2020
FUEL SYSTEM, GASOLINE, ENGINE
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED WHILE DRIVING AT 60 MPH, THE VEHICLE LOSS MOTIVE POWER WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT STATED THAT VEHICLE JERKED AND STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS MOVED ONTO THE SHOULDER. THE VEHICLE WAS RESTARTED HOWEVER, THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT METAL FRAGMENTS HAD PENETRATED THE FUEL LINE FILTER AND INTO THE FUEL PUMP. THE VEHICLE WAS REPAIRED AND THE FUEL PUMP WAS REPLACED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365193October 19, 2020
FUEL/PROPULSION SYSTEM
WHEN ACCELERATING FROM A FULL STOP, THE TRUCK ACCELERATES FOR LESS THAN ONE SECOND. AFTER THE SHORT BURST OF ACCELERATION, IT STOPS EVEN THOUGH THE ACCELERATOR PEDAL POSITION HAS NOT CHANGED. THERE IS NOW ZERO ACCELERATION FOR ONE TO THREE SECONDS, LEAVING THE TRUCK IN A POTENTIALLY DANGEROUS POSITION. THE ACCELERATION COMES BACK WITHIN ONE TO THREE SECONDS AND THE TRUCK DRIVES NORMALLY AFTER THAT. WHEN YOU COME TO A FULL STOP AT A STOP LIGHT OR STOP SIGN, THE BEHAVIOR REPEATS AND THE DELAY SEEMS TO DECREASE AS THE TRUCK 'WARMS UP'. THIS BEHAVIOR WAS VERIFIED BY TWO DRIVERS AND MULTIPLE TECHNICIANS AT A LOCAL DEALERSHIP WHO ARE UNABLE TO IDENTIFY THE CAUSE OF THE PROBLEM BUT RECOGNIZE THE POTENTIAL DANGER THAT CAN BE CAUSED BY THE PROBLEM. THE DEALER HAS HAD THE TRUCK FOR ALMOST ONE MONTH TRYING TO SOLVE AND CONTINUE TO VERIFY THE EXISTENCE AND DANGER ASSOCIATED WITH THE ISSUE. CHRYSLER'S STAR TEAM HAS ALSO BEEN WORKING WITH THE DEALERSHIP FOR THE ENTIRE MONTH AND A ROOT CAUSE HAS STILL NOT BEEN IDENTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365011October 18, 2020
POWER TRAIN, VEHICLE SPEED CONTROL, VISIBILITY/WIPER
TIPM, REAR END LEAKS, TRANSMISSION REPLACED, DEF PUMP REPLACED, KNOX, EGR VALVE REPLACED, TURBO SENSOR, THIS TRUCK COST 2 DOLLARS A MILE TO OPERATE, BRINGING IT INTO THE SHOP IS LIKE PULLING TEETH HORRIBLE IT'S TWO TO THREE WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364821October 17, 2020
ENGINE
I RECEIVED RECALL NOTICE (NHTSA 19V-818000) IN NOVEMBER, 2019 FOR DEFECTIVE ENGINE COOLING FAN WHICH HAS CAUSED ENGINE FIRES. IT'S BEEN NEARLY ONE YEAR AND REPLACEMENT PARTS ARE STILL NOT AVAILABLE. I HAVE CONTACTED MY DEALERSHIP NUMEROUS TIMES. THIS LONG DELAY IS UNREASONABLE AND REPRESENTS GROSS NEGLIGENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363224October 7, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT WITH THE KEY IN THE IGNITION, THE VEHICLE FAILED TO START WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE BATTERY CABLES WERE DISCONNECTED AND RECONNECTED AND THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE PCM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362290October 1, 2020
SERVICE BRAKES
ABS LIGHT COMING ON AND GOING OFF WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361596September 28, 2020
FUEL/PROPULSION SYSTEM
I PURCHASED A KNEW 20 RAM 3500 AND ALL THOUGH I HAVEN'T HAD THE ISSUE HAPPEN TO ME YET, I'M A NERVOUS WRECK THAT IT WILL AND MY FAMILY AND I WILL BE STRANDED. THERE ARE HUNDREDS IF NOT THOUSANDS OF PEOPLE HAVING EXPERIENCED A CATASTROPHIC FAILURE OF THE FAIRLY NEW CP4 FUEL PUMP. WHEN THIS GOES, IT TAKES OUT THE WHOLE FUEL SYSTEM RESULTING IN $17,000 WORTH OF DAMAGE. WHAT'S WORSE IS THAT YOUR STRANDED ,WITH OUT A VEHICLE. DEALERSHIPS ARE ONLY DOING A LIMITED AMOUNT OF LOANERS BUT NOT A VEHICLE EQUAL TO WHAT YOU HAD. SOME HAVE WAITED FOR MONTHS AND FCA DOESN'T APPEAR TO BE DOING ANYTHING TO CORRECT THESE ISSUES. SOME OF US TRAVEL HUNDREDS OF MILES AT A TIME WITH AN RV IN TOW THAT IS A CONSIDERABLE AMOUNT OF WEIGHT. QUITE OFTEN WHEN YOU TRAVEL, THERE IS NOTHING AROUND OR PLACE TO COAST TO, OR EVEN IN THE MOST BEST AREAS. THE CP3 WAS PROVEN EQUIPMENT THAT WORKED WELL AND WHILE I UNDERSTAND AND ENCOURAGE THE ADVANCEMENT OF TECHNOLOGY, YOU HAVE TO BE WILLING TO ACKNOWLEDGE A PROBLEM WHEN YOU HAVE ONE, ESPECIALLY WHAT COULD RESULT IN A SAFETY ISSUE. THESE CP4 FUEL PUMPS NEED TO BE RECALLED UNTILL FURTHER RESEARCH IS DONE TO CORRECT THE ONGOING HIGHLY EXPENSIVE ISSUE THAT IS PUTTING ALL 2019 & 2020 VEHICLES WITH THIS PUMP AT A SAFETY RISK WITHIN A RAPID RATE OF ONLY UNDER 10,000 MILES AND OR LESS. IGNORING THE PROBLEM AND DOING NOTHING IS IRRESPONSIBLE AND NEGLIGIBLE. THE ANXIETY THAT THIS IS CAUSING MY FAMILY LET ALONE ALL THE OTHERS, IS VERY MENTALLY AND PHYSICALLY TAXING ON ONE'S LIFE. PLEASE INVESTIGATE THIS AND HELP ALL OF US INVOLVED GET A LITTLE PIECE OF MIND AND A MORE RELIABLE PRODUCT THAN THE CP4, THAT IS ALMOST GUARANTEED TO FAIL WITHIN A SHORT AMOUNT OF TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360036September 20, 2020
ENGINE, POWER TRAIN
MERGING ONTO THE HIGHWAY FROM THE FEEDER, MY TRUCK HAD A DELAY (2-3 SECOND) IN ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355555September 17, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT STATED THAT THE GEAR SHIFTER DETACHED WHILE SHIFTING OUT OF PARK. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBERS: 16V495000 (POWER TRAIN) AND 17V821000 (POWER TRAIN) AT TACOMA DODGE CHRYSLER JEEP RAM (4101 S. TACOMA WAY, TACOMA, WA 98409) HOWEVER, THE REPAIRS FAILED TO FIX OR PREVENT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,799.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354428September 11, 2020
POWER TRAIN
THIS VEHICLE (2019 RAM 3500 DIESEL) IS EFFECTED BY CHRYSLER STAR CASE S2018000008 WHICH CAUSES ENGINE SURGING UNDER LOAD OR DURING ACCELERATION. THIS SURGING CAN CAUSE A LOSS OF CONTROL IN WINTER CONDITIONS (SNOW/ICE). ADDITIONAL EPA CONCERN BEING THE ENGINE LIGHT STAYS ON WHICH HIDES ANY EMISSIONS EQUIPMENT FAILURES. TO DATE CHRYSLER HAS NOT BEEN ABLE TO PROVIDE AN ETA FOR THE NEEDED ENGINE CONTROL SOFTWARE FIX NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354080September 9, 2020
POWER TRAIN
I HAVE A 2019 RAM 3500 WITH THE 6.7L CUMMINS ENGINE AND AISIN TRANSMISSION. THE TRUCK CURRENTLY HAS 9255 MILES ON IT. SOON AFTER PURCHASE, I NOTICED SEVERAL ISSUES WITH THE TRANSMISSION. ISSUE #1 WAS A HESITATION OR LERCHING AT CERTAIN MPH (35-40). I TOOK IT INTO A LOCAL DEALER FOR DIAGNOSIS AND THEY DETERMINED THAT THERE WAS A TSB(TECHNICAL SERVICE BULLETIN) THAT THE TRANSMISSION CONTROL MODULE NEEDED UPDATED. THAT SERVICE WAS PERFORMED BUT DID NOT RECTIFY THE HESITATION AND LERCHING. ROUND 2 AT A DIFFERENT DEALER WITH THE SAME ISSUES AND THE DIFFERENT DEALER PERFORMED A "DEALER QUICK LEARN" BASICALLY WIPING THE COMPUTER CLEAN AND RELEARNING MY DRIVING STYLE. TO THIS DATE, TRANSMISSION STILL ACTS THE SAME. RECENTLY ON 4 OCCASIONS, I'VE NOTICE A SEVERE LAG WHEN ENTERING THE HIGH FROM A STOPPED POSITION. IF I'M ENTERING THE HIGHWAY EITHER FROM A STOP SIGN, ESPECIALLY ON AN INCLINE, THE TRANSMISSION SLIPS BEFORE THE TRANSMISSION CATCHES AND THERE IS NO ACCELERATION UNTIL THE TURBO SPOOLS UP ENOUGH. SAME GOES FOR PASSING OR MAKING AN EVASIVE ACTION TO AVOID. EXTREME LAG IN THE THROTTLE FOR AT LEAST 2-3 SECONDS BEFORE THE TRUCK RESPONDS. I'M SURE THAT THIS IN NOT YOUR FIRST COMPLAINT WITH THIS TYPE OF VEHICLE AND IT IS VERY UNSAFE TO SAY THE LEAST. I AM REQUESTING NHTSA TO LOOK INTO THIS MATTER AND SIMILAR COMPLAINTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353748September 8, 2020
STEERING
TL* THE CONTACT OWNS A 2013 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 9V021000 (STEERING) AND NHTSA CAMPAIGN NUMBER: 15V541000 (STEERING) COMPLETED AT LOCAL DEALER STAR DODGE CHRYSLER JEEP RAM LOCATED AT 5101 S 1ST ST, ABILENE, TX 79605, (325) 698-2222. THE CONTACT STATED AFTER THE REPAIRS WERE COMPLETED WHILE HIS WIFE WAS DRIVING SHE EXPERIENCED THE DEATH WOBBLE AND SKIMMED THE CEMENT WALL OF A BRIDGE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED NO ONE WAS INJURED OR SEEKED ANY MEDICAL ATTENTION. NO AIR BAGS DEPLOYED. THE CONTACT STATED HE HAD ALSO EXPERIENCED THE FAILURE WHILE DRIVING. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WERE MADE AWARE OF THE FAILURE. THE CONTACT STATED HE HAD ALL 4 TIRES CHANGED BUT CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS CONTACTED BUT WAS UNABLE TO SPEAK TO ANYONE. THE FAILURE MILEAGE WAS 119,175.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11353207September 4, 2020
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STARTED SHAKING. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO LANDMARK DODGE CHRYSLER JEEP RAM (6850 MT ZION BLVD, MORROW, GA 30260, (770) 968-4900) WHERE IT WAS DIAGNOSED THAT A TIRE REPLACEMENT, ALIGNMENT AND DRAG LINK ADJUSTMENT NEEDED TO BE PERFORMED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18E096000 (STEERING) PRIOR TO THE CONTACT TAKING OWNERSHIP OF THE VEHICLE. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352705September 2, 2020
ENGINE
WHILE DRIVING ON A CITY STREET AT APPROXIMATELY 35 MPH, AN ENGINE SPRING VALVE BROKE, CAUSING CATASTROPHIC ENGINE DAMAGE. THE ENGINE IS A TOTAL LOSS AND MUST BE REPLACED. WE ARE HOPING THERE ARE OTHERS OUT THERE WHO HAVE EXPERIENCED THAT SAME FAILURE SO THAT A RECALL CAN BE ISSUED. WE ARE CURRENTLY STUCK WITH THE $15K BILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351818August 28, 2020
TIRES, TIRES:TREAD/BELT
DRIVING DOWN THE HIGHWAY, A 3 YEAR OLD MICHELIN DEFENDER LTX DRIVERS SIDE REAR TIRE SEPARATED AND THEN EXPLODED. BODY DAMAGE WAS $9,000 PLUS THE COST OF REPLACING ALL THE TIRES. MICHELIN AFTER 7 WEEKS RESPONDED SAYS IS WAS A CLASSIC TRAUMA TO THE TIRE FROM A POTHOLE OR ROCK SOMETIME DURING ITS LIFE. IN THE 3 YEARS I HAVE DRIVEN ON THESE TIRE THERE WAS NEVER ANY TRAUMA. THE SAME DAY I WAS AT THE TIRE SHOP, 3 OTHER VEHICLES WERE THERE FOR THE SAME ISSUE. AN INDEPENDENT TIRE SHOP AND THE BODY SHOP THAT HANDLED THE REPAIRS CONFIRMS MICHELIN TIRES DO NOT HOLD UP TO ARIZONA'S HEAT. THEY SEE MORE BLOWOUTS AND SEPARATIONS THAN WITH OTHER TIRES. HAS THE NHTSB LOOKED INTO MICHELIN TRUCK TIRES TO SEE IF THEY ARE COVERING SOMETHING UP WITH THEIR LIGHT TRUCK TIRES? IT SEEMS IF A TIRE CANNOT HOLD TOGETHER AFTER 30,000 MILES THEY NEED TO BE TAKEN OFF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351441August 26, 2020
FUEL/PROPULSION SYSTEM
NEW RAM SHUT DOWN & WONT RUN. DIAGNOSIS DONE BY DEALER TO CONCLUSION OF FUEL SYSTEM FAILURE. DEALER SAID NO PARTS AVAILABLE TO FIX TRUCK. 3RD TRUCK SINCE LATE JUNE. 2019 RAM 2500 WITH DIESEL ENGINE FAIL 30000MI 2020 RAM 3500 WITH SAME ENGINE 9600MI 2020 RAM 3500 4400MI WHICH TURN OUT TO HAVE CONSECUTIVE VIN# FIRST RAM FAILED PARKED SECOND RAM FAILED IN MOTION 3RD RAM FAILED PARKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351214August 25, 2020
POWER TRAIN
WHILE DRIVING ON THE HIGHWAY THE CHECK ENGINE CAME ON WHEN THE TRANSMISSION WOULD NOT SHIFT ON THE LAST TWO GEARS TRUCK WOULD GO TO 2500 TO 3000 RPM'S UNTIL IT WOULD SHIFT BUT FELT AS IF IT WAS ON NEUTRAL DURING THE TIME. AS THIS SITUATION IS EXTREMELY DANGEROUS BECAUSE THIS TRUCK IS USED TO HAUL A 3 CAR TRAILER. THE TRUCK HAS BEEN TO (KUNES COUNTRY DODGE DEALERSHIP IN STERLING IL) AND THEY HAVE YET TO FIX THE PROBLEM ONLY SAYING THAT THERE IS A RECALL BUT ONCE THE TRUCK IS DRIVEN AGAIN THE SAME PROBLEM PERSIST. I WILL BE TAKING THE TRUCK ANOTHER DEALERSHIP TO SEE IF THEY CAN FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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