Ram 3500 Complaints

2,367 consumer complaints on file.

#11699791November 17, 2025
SERVICE BRAKES
Recall C4B/NHTSA 24V-896 was issued November 2024. To this date, there is no remedy. I have spoken with both FCA and my local dealership. Both have communicated that FCA does not have a resolution and can not provide a date for parts availability for repair. As the recall states. " The loss of the ABS/ESC/Traction control may cause a vehicle related crash without prior warning". I have significant concerns with the potential mechanical failure which could lead to a vehicular accident. 12 months without resolution is not acceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699680November 16, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
2025 ram 3500 dual rear wheel truck has intermittent anti lock brake failure . As well as traction control, forward collision warning/assist, lane departure, high beam headlights, and other safety systems. The dealership has tried to fix these issues 8 or more times, with no success. It is illegal for Ram and Stellantis to put customers back into vehicles with anti lock brake failures. In wet/slick/or hard braking situations, loss of anti lock brakes is dangerous to my family as well as other drivers on the roads. And that danger increases when towing a large trailer when the failure happens. The dealership and Stellantis/Ram know of these problems with 2025-26 dual rear wheel Ram pickups.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699554November 15, 2025
AIR BAGS
Took vehicle to dealership for repair of heater. Once the repair was complete the dealership called to say the heater was fixed but the airbag light is now on. Once doing more testing they called back to say my steering wheel airbag harness either shorted or was crushed during the heater repair The part is no longer available and no remedy was available. I just have to take my car back compromised I refused the vehicle back and requested management get involved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699549November 15, 2025
AIR BAGS, SERVICE BRAKES
While traveling down a hill, about 40mph, applied brakes to stop at a T intersection, truck wasn’t slowing down. Engaged engine brake, truck wasn’t slowing. Slammed brake pedal to the floor, ABS did not engage, no vibrations, wheels didn’t lock up, held for 2-3 seconds then started to release and slam brake pedal repeatedly. Truck went through intersection, hit a lot of trees, dropped down a 6’ embankment, air bags did NOT deploy, trucks frame bent on both sides behind the cab.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11699454November 14, 2025
ENGINE, FUEL SYSTEM, DIESEL
The contact owns a 2017 Ram 3500. The contact stated that the vehicle had undergone the regeneration process. There were no warning lights illuminated. The contact stated that the vehicle was performing the DPF regeneration cycle constantly while driving. The vehicle was taken to the local dealer, who informed the contact that the SCR catalytic converter was on backorder. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 272,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699471November 14, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698464November 9, 2025
UNKNOWN OR OTHER
After normal operation, I shut off the vehicle, and within seconds it caught fire without any external cause. Our insurance company and Look Larson Dodge investigated the incident over approximately 3½ weeks but could not determine a definitive cause of the fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11697613November 5, 2025
SERVICE BRAKES
I had just merged onto the highway and was in the left lane that was ending ahead. As soon as I switched lanes traffic came to a stop. I slammed on the brakes and the truck came to a complete stop before impact. Then with my foot still on the brake pedal the truck lurched forward making impact with the vehicle in front of me. I believe that the defective brake HCU failure caused the ABS system to fail ultimately resulting in the accident. The only damage was to the front bumper. No airbags deployed and the accident was not reported. I would like Ram to replace my bumper since I have been driving with this problem for over a year and still no fix to the problem. It is a clear safety issue and had resulted in not being able to safely drive the truck.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11697674November 5, 2025
ENGINE
The contact filed the complaint on behalf of the customer, who was the owner of a 2021 Ram 3500. The contact stated that while the owner was driving at an undisclosed speed, the vehicle caught on fire. No warning lights were illuminated. The owner informed the contact that the fire came from the engine bay. The fire department arrived and extinguished the fire. A police report was filed. The vehicle was taken to a local tow yard. The vehicle was later towed to the independent mechanic. No injuries were sustained. In addition, the contact stated that the transmission was replaced by an independent mechanic. The failure occurred the following day after the vehicle was released by the independent mechanic. In addition, the owner of the vehicle had received a recall notification NHTSA Campaign Number: 23V060000 (Electrical System). The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11697107November 3, 2025
SERVICE BRAKES
FCA issued recall C4B notification at the end of 2024, with estimated parts availability in the 2nd quarter of 2025. It is now the 4th quarter of 2025 (almost a year later!) with no update on parts availability. Considering that malfunction of the braking system is a critical safety hazard, it is unacceptable that they have and continue to delay a timely resolution for those impacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697097November 3, 2025
ENGINE
Lifter tick issue on 2019 to 2024 ram 6.7 engines ....lifters failing casuing excessive wear on valve train known issue major costly repair
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696988November 2, 2025
SERVICE BRAKES
The ABS module has not worked for over a year. To me this isn’t a timely response. What are my options?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696152October 28, 2025
ELECTRICAL SYSTEM, SEAT BELTS
The contact owns a 2025 Ram 3500. The contact stated that the front passenger's side, rear passenger's side, and driver's side seat belt reminder (SBR) system was inoperable. There was no warning light illuminated. The vehicle was taken to the dealer, where a third-party engineer diagnosed the vehicle and determined that the vehicle was only designed with a front driver's seat belt reminder (SBR). The manufacturer later informed the contact that Ram engineers had confirmed that the vehicle was operating as designed. The vehicle was not repaired. The failure mileage was approximately 18.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695399October 24, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part for the recall repair was not yet available. The dealer was contacted; however, the contact was informed that the parts were not yet available. The contact stated that the recall notification was received a year prior; however, the manufacturer had not provided the parts for the repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695466October 24, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that the vehicle was serviced under Manufacturer Recall Number: C4B, but the failure occurred. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the ABS warning light and traction control warning light illuminated. The vehicle was taken to the dealer, and the hydraulic control unit (HCU) was replaced. The contact stated that the failure persisted. The contact stated that on a separate occasion, while driving at an undisclosed speed and hauling a trailer, the brake pedal was depressed and vibrated. The contact depressed the brake pedal several times. The contact used the trailer brakes to stop the vehicle. The ABS warning light and traction control warning light were illuminated. The vehicle was taken to the dealer, and the hydraulic control unit (HCU) was replaced. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695057October 22, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695095October 22, 2025
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2017 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS and traction control warning lights illuminated. Additionally, the cruise control and unknown sensors were inoperable. An unknown dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The vehicle was not diagnosed or repaired. The failure mileage was approximately 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694809October 21, 2025
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2017 Ram 3500. The contact stated that while driving 60 MPH through a Construction Zone, the front passenger’s side tire independently detached. No warning light was illuminated. On another occasion, while the contact’s husband was driving at an undisclosed speed, the contact's husband noticed that the gear shifter was loose, and the vehicle was stuck in park. In addition, the contact stated that the vehicle was repaired under NHTSA Campaign Number: 21V398000 (Wheels); however, it failed to prevent a failure. The local dealer was contacted, and the vehicle was diagnosed with 4 loosened lug nuts on the driver’s side rear wheel. Additionally, there were 7 stretched front driver’s side lug nuts, and 2 stretched lug nuts on the rear passenger’s side of the vehicle. In addition, the contact stated that the vehicle was previously taken to the same local dealer; however, the cause of the failure was not yet identified. The vehicle was repaired partially at the consumer's expense. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694823October 21, 2025
AIR BAGS, ELECTRICAL SYSTEM, SERVICE BRAKES
Recurring water intrusion through firewall/wiper cowl causes electrical corrosion and loss of vehicle communication (CAN bus). Dealer repeatedly documented: • 05/19/2022: “Cowl drains clogged; water entering passenger side” (Invoice #XXX). • 08/15/2025: “Water intrusion through firewall due to wiper cowl drains being clogged with organic debris; water found in passenger kick-panel connector” (Invoice #XXX). Resulting failures include: • BCM shorted (02/16/2022 – replaced). • HVAC module failure (10/15/2022 – replaced). • Intermittent CAN bus, loss of gauges while driving (09/04/2025 – Invoice #XXX; dealer suspects internal corrosion from prior water leaks). • 10/16/2025: Dealer states “old water damage to BCM causing corrosion on circuit board and disrupting bus circuits”; BCM replaced again (Invoice #XXX). • 10/20/2025 (current): Dealer states “ORC (airbag module) dead on bus; ABS module loss-comm with ORC; replace airbag module” (Workorder #XXX). The truck has lost instrumentation and safety systems in rain, with airbag and ABS communication currently inoperative. This is a safety defect; seeking investigation and manufacturer remedy/reimbursement. Injuries/Crashes: None, near-miss due to loss of gauges. Dealer: Hall Chrysler Dodge Jeep Ram, [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694654October 21, 2025
VISIBILITY/WIPER
Digital Rearview Mirror has changed from being clear to being cloudy and bright (white) making it impossible to see.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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