Ram 2500 Complaints

468 consumer complaints on file.

#11716737February 9, 2026
ELECTRICAL SYSTEM, ENGINE, LANE DEPARTURE: WARNING
Subject: Safety Concern – Vehicle Shuts Down While Driving / Request for Replacement Despite multiple warranty repair attempts, my 2025 Ram 2500 continues to experience unresolved electrical failures. In addition to the previously documented issues, the vehicle shuts down while driving, forcing me to immediately pull over, place the vehicle in park, and restart the engine in order to continue driving. This condition has occurred unexpectedly and without warning. Losing power while the vehicle is in motion presents a serious safety risk, especially during highway or interstate driving. Given that I rely on this truck for work and frequently travel long distances between New Jersey and Texas, this behavior makes the vehicle unsafe and unreliable for its intended use. The truck has already undergone repeated diagnostics, module replacements, software updates, wiring repairs, and battery replacement at authorized Ram dealerships. Despite these efforts, the issue persists. At this point, I have lost confidence in the safety and reliability of this vehicle and do not feel comfortable continuing to drive or own it. I have acted in good faith and allowed multiple opportunities to repair the vehicle. The ongoing shutdowns while driving demonstrate that the defect has not been corrected within a reasonable number of attempts. Requested Resolution: • Immediate escalation of this case due to a safety-related defect • Replacement of the vehicle or trade-assist into another Ram truck • Reimbursement for loss-of-use expenses incurred due to repeated service visits I am requesting a definitive resolution rather than additional repair attempts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716706February 9, 2026
ELECTRICAL SYSTEM
My Trailer Control Module failed when I hooked my travel trailer up to my truck to tow for a weekend trip. This was the first time I hooked my 2018 travel trailer to my truck. The lights started blinking erratically and then the module quit responding completely and I was not able to tow without brakes and lights. There is a new recall issued for this part but my VIN isn’t showing up as eligible. I was forced to pay out of pocket to have my TCM replaced because they tried to blame my trailer. The trailer worked fine on my 2016 Ram 2500. The trailer worked fine on my father’s 2019 Ram 2500 and it works fine now with the new trailer control module installed. Now there is a recall issued but my truck maybe doesn’t fall within the listed dates? However, I have experienced the failure that is being recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716523February 8, 2026
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
I own a Ram 2500 (VIN: [XXX] ) that has experienced a persistent and worsening rough idle. The engine shakes violently at idle, RPMs fluctuate unpredictably, and the vehicle feels as if it may stall. This occurs at stoplights, in traffic, and after warm-up. The vehicle has been taken to the dealership multiple times for this issue. Despite repeated visits, diagnostics, and inspections, the problem has not been resolved. I was told the condition is “normal” or that a future software update may address it, but the issue continues and is getting worse. In addition to the rough idle, the vehicle has experienced intermittent electrical issues, including warning lights, erratic behavior of vehicle systems, and inconsistent performance. Similar complaints are widely reported by other Ram 2500 owners online, including rough idle, engine surging, stalling, and electrical failures. Why This Is a Safety Concern!!!!! This defect creates a serious safety risk. The rough idle causes violent shaking and unpredictable engine behavior, raising concern that the vehicle may stall while stopped or when maneuvering in traffic. Loss of power or stalling at intersections, in traffic, or while towing could lead to a collision. Electrical issues further increase the risk by potentially affecting engine management, warning systems, lighting, or driver information displays. Online forums and consumer complaint databases show numerous reports of similar issues, including loss of acceleration, stalling while driving, and electrical failures. Because the issue is unresolved despite multiple repair attempts and appears to be systemic, I believe this represents a safety-related defect that warrants investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716459February 7, 2026
ELECTRICAL SYSTEM
On 4/28/25 our 2024 Dodge Ram 2500 truck caught fire, It had 25,880 miles on it. we bought it brand new in 9/24. Flames were coming from the engine. The fire had to be extinguished with a fire extinguisher. The truck was towed to the local Dodge dealership. Miracle Chrysler After they looked at the truck we were told that fired was caused by a faulty heater grid. The truck has been sitting at the Dodge dealership since 4/28/25 to current. Originally we were told Stellantis would buy it back then they changed their minds and said no we will repair it. As of today they still have not started the repairs. I have invoice dated 1/8/26 that sates it will cost $55,277.23 just in parts to repair the damage that does not include the labor fees and they are not sure that is all the parts they will actually need. We have been making the payment on this truck the entire time is has been sitting there $1369.87 plus renting another truck for $641 a week from Enterprise. They are going to spend more money to repair the truck than the payoff. Current pay is $62,235.41. Makes no sense. Then this week I saw on the news that RAM just issued a recall for the same truck but years 2019-2023 with 6 fires recorded for same issue faulty heater grid. I think my truck is one of the first of 2024 to catch fire from the same issue.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11715721February 4, 2026
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Check engine light consistently comes on with codes p0263, p0272, p0266 for contribution balance codes for cylinders 1, 2, 4 & 5. Truck runs rough. Dealership says it’s a 5-8 week process to test and get injectors into replace if that’s the issue. Multiple sources have stated it can be a software update issue and some states still waiting after weeks for fix to be made and paying for a rental car out pocket to have reliable transportation for work and taking care of kids.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715691February 4, 2026
SUSPENSION, WHEELS, STEERING
On Feb 3, 2026, I purchased a used 2023 Ram 2500 with ~40,107 miles from a large national used car dealer for ~$46,000. I drove the vehicle with my son as a passenger. On Feb 4, I had it inspected by a third-party shop. Both upper ball joints were worn beyond spec — the wheel moved in and out by hand on the lift, indicating imminent wheel separation risk. All 4 shocks and both front struts were leaking oil. All 4 tires were cupped from prolonged suspension failure. Front brakes near end of life. Estimated repairs: ~$7,000. These components do not fail at 40K miles under normal use, indicating prior abuse/neglect that existed before sale. The dealer's pre-sale inspection failed to catch an obvious, critical safety defect. I wanted to keep the vehicle and have it repaired. The dealer refused to authorize outside repairs, insisted on doing it themselves, but could not even look at it for over a week. They did not request a copy of the inspection report documenting the defects. I was forced to return the vehicle the same day. The ball joints posed a wheel separation hazard. My son and I were exposed to this risk on public roads. This raises serious concerns about the adequacy of this dealer's vehicle inspection process.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715378February 3, 2026
AIR BAGS
Air bags did not go offin crash
Crash:
Yes
Fire:
No
Injuries:
6
Deaths:
0
#11714980February 2, 2026
AIR BAGS, STEERING
Clock spring is broken. You can hear it popping when turning the steering wheel. I see other years are covered by my vin is not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714452January 30, 2026
UNKNOWN OR OTHER
I have had my DEF system in my 2025 Ram 2500 Freeze twice now, I live in an area that drops below 12 degrees in the winter. I took it to the dealership the first time and they said the whole thing was frozen solid. I had to pay $365 since it is not covered under warranty for them to completely thaw it out and put new DEF in the tank. 7 days later it froze up again. The Service DEF System message seems to come on every time I have already been driving for awhile. I'm not trying to pay $365 every single time it freezes up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713474January 26, 2026
WHEELS
Front right wheel detached while driving on the highway - going about 45mph due to snow on roadway. We are glad no one was injured. All the lugs had come off the wheel. Now need wheel and rim replacement, and new hub assembly and lugs. It will be repaired at the dealer where we bought the vehicle new, Ed Tomko in Avon, OH. The service dept there has looked at it and gave the diagnosis. No warning indicators. Reporting because we saw a similar issue as recall for different lines of the same year Ram trucks. Wondering if the 2500 is also in that situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712817January 22, 2026
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
While driving in 4x4 on a snow covered road, the truck simultaneously got a check engine light as well as several other error messages to include service required to the emergency braking and the trailer brake controller. At the same time, the full exhaust brake engaged without any driver input and caused a sudden slowing of the truck's tires on a slippery surface. The owners manual specifically warns "Do not use the exhaust brake feature when driving in icy or slippery conditions as the increased engine braking can cause the rear wheels to slide and the vehicle to swing around with the possible loss of vehicle control, which may cause a collision possibly resulting in personal injury or death." Fortunately I had a lot of weight in the truck when this happened and I was able to control it, but a malfunction that turns on the full exhaust brake, especially while 4x4 is engaged, is dangerous enough that there is a warning in the manual. This happened twice. I had a solid check engine light on, and the following day while waiting for a service appointment, a slew of new warnings were flashing across the screen, locking the transmission in 6th gear, advising the 4x4 was no longer available, and may others. I attempted to shift from drive to reverse, the gear shifter locked itself in park. I shut the truck off to try restarting it and moving it, but there was no power getting to the truck to use the sos button to call for help in a poor cell reception area, no lighting worked while obstructing half of a travel lane on the roadway. The truck had good voltage prior to this. The truck was towed to the dealer with 5100 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712466January 21, 2026
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2025 Ram 2500. The contact received notification of NHTSA Campaign Number: 25V882000 (Air Bags, Electronic Stability Control (ESC). The vehicle was taken to a local dealer for the recall repair. The dealer informed the contact that the software update failed, and the vehicle was not repaired. The dealer called in a technician from the manufacturer to update the software; however, the update failed again. The vehicle was not repaired. The contact was advised by the dealer to come back in a month, and the dealer would attempt the software update again. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712351January 21, 2026
SERVICE BRAKES
Vehicle was purchased new with 45 miles on the odometer in December 2025. The brakes on the truck do not begin to engage until the brake pedal is depressed greater than 50% of its travel. The initial feedback of the brake pedal within the first 50% of travel is numb with virtually no resistance. While driving the truck from the purchasing dealer in Warrenton, VA to Chicago, IL, I encountered several instanced during medium to heavy traffic where I expected the truck to stop, but the significant vagueness in the pedal turned a routine slow down situation into an emergency/panic stop. After putting ~1200 miles on the truck, it has not gotten better. I am currently waiting to see the results of our other "twin" truck (XXX) that is currently at a local dealership in the [XXX] area. There are no warning lights on and, as of now, the dealership has had the truck for almost 2 weeks with no resolution currently available from the service department, nor the manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712348January 21, 2026
SERVICE BRAKES
Vehicle was purchased new with 29 miles on the odometer in December 2025. The brakes on the truck do not begin to engage until the brake pedal is depressed greater than 50% of its travel. The initial feedback of the brake pedal within the first 50% of travel is numb with virtually no resistance. While driving the truck from the purchasing dealer in Warrenton, VA to Chicago, IL, I encountered several instanced during medium to heavy traffic where I expected the truck to stop, but the significant vagueness in the pedal turned a routine slow down situation into an emergency/panic stop. After putting ~600 miles on the truck, it has not gotten better and the truck is currently at a local dealership in the Chicagoland area. There are no warning lights on and, as of now, the dealership has had the truck for almost 2 2 weeks with no resolution currently available from the service department, nor the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711854January 19, 2026
SERVICE BRAKES
When the brakes are applied during normal driving the pedal travels 2-3 inches before the brakes start to apply. During a panic stop and a strong force on the pedal it will travel almost to the floor. ABS never applies except on loose surfaces, i. e., snow, gravel and sand. I have had the vehicle to the dealer on three different occasion's for this problem. The dealer and the service technicians said it was normal, as they all do this. they bleed the brakes and it was marginally better for about 200 miles of driving, then back to the same low feel. One of those occasions there was an ABS fault and they had to reset the ABS system. After they did the reset the brakes felt a little better for a short time then back marginal again. If you tap the pedal twice in rapid succession the pedal feel is normal, as compared to other vehicles, and at the top of the pedal travel. Although with sustained foot pressure on the pedal you can push it to the floor. Again the dealer says it's normal. I tow regularly with this vehicle and because of the brake feel I travel slower and allow a much greater distance than normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711708January 18, 2026
ELECTRICAL SYSTEM
All warning lights flash for trailer when connected. ( CHECK TRAILER CONNECTION, TAILER BRAKE DISCONNECT, SERVICE TRAILER BRAKE SYSTEM) More active when dark out.(early morning, nights). Same error with different trailers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710802January 13, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The infotainment display continues to flicker after the B4C safety recall was completed at the dealer. This is quite distracting while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709761January 8, 2026
POWER TRAIN, ELECTRICAL SYSTEM
When my truck is put into Neutral gear position and my foot is taken off the brake the trucks message center shows "Press Brake and TURN shifter to desired gear". Unfortunately, this is impossible to do as these trucks are only equipped with Column shifter handles and not dash mounted rotary knobs. It is literally impossible to follow this direction as given. I have to imagine giving a customer a direction that is physically impossible to carry out is likely a safety violation for the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709743January 8, 2026
ELECTRICAL SYSTEM
The contact owned a 2023 Ram 2500. The contact stated that while the vehicle was parked in his driveway, it had spontaneously caught fire. The contact had been alerted by a neighbor when the contact observed the vehicle engulfed in flames from the front end into the passenger cabin. The contact stated that the fire department was called and extinguished the fire using water and chemicals. The contact stated that his insurance provider had declared the vehicle a total loss. The vehicle was still in his driveway. The contact stated that the heat from the fire had damaged the driveway and the garage. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 23V060000 (Electrical System). When the contact checked his VIN, it was not part of the recall selection. The failure mileage was approximately 57,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11708827January 5, 2026
SEAT BELTS
The rear right seat belt became stuck and would not release, trapping my [XXX] son. Although the buckle was unlatched, he was entangled in the seat belt, and the retraction system would not loosen. The vehicle was stationary at the time of the incident. Due to the inability to safely release the seat belt, emergency services were contacted. Police and fire department personnel responded to the scene and conducted an assessment. Based on their evaluation, they determined that the safest and most appropriate course of action was to cut the seat belt in order to free my son. This type of malfunction has never occurred previously with this vehicle. At no point before or during the incident were any warning lights, alerts, or messages displayed indicating a restraint system fault. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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