Ram 1500 Complaints

11,877 consumer complaints on file.

#11398484March 1, 2021
ENGINE
RECALL VB1/NHTSA 19V-757 WAS ISSUED ON 10/24/2019. THE DOCUMENT THAT RAM SENT TO ME SAID: "IT IS EXTREMELY IMPORTANT TO TAKE STEPS NOW TO REPAIR YOUR VEHICLE TO ENSURE THE SAFETY OF YOU AND YOUR PASSENGERS." AND IT ALSO SAID THAT POTENTIALLY THERE COULD BE AN ENGINE FIRE! ON 6/15/2020 I SPOKE WITH [XXX] AT IN THE SERVICE DEPARTMENT OF MY DEALER. (NOW OWNED BY LITHIA MOTORS IN BEND OREGON.) HE SAID THE PART WAS NOT AVAILABLE AND THAT HE WOULD PUT ME ON THE WAITING LIST. I CALLED AGAIN ON 1/28/2021 AND SPOKE WITH [XXX]. SHE SAID THE PART WAS STILL NOT AVAILABLE. SHE SAID THAT I WAS #43 ON THE WAITING LIST. I CALLED AGAIN TODAY. (3/1/2021) AND SPOKE WITH [XXX]. HE SAID THAT THE PART WAS NOT AVAILABLE AND SAID I WAS ON THE WAITING LIST, BUT NOW MY PLACE ON THAT LIST WAS WELL OVER 100. I AM FEELING LESS AND LESS SAFE DRIVING THIS VEHICLE. WHAT REMEDIES DO I HAVE TO GET MY RAM TRUCK FIXED? CAN YOU HELP ME? [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398501March 1, 2021
STEERING
ELECTRONIC POWER STEERING SYSTEM INTERMITTENTLY STOPPED WORKING. AND THEN COMPLETELY FAILED. FIRST NOTICED DURING COLD WEATHER BUT WOULD GO AWAY. THEN COMPLETELY FAILED RECENTLY. NO POWER STEERING. VEHICLE WAS STATIONARY AND PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398569March 1, 2021
STEERING, SUSPENSION
THE VEHICLE'S AIR SUSPENSION SYSTEM SUDDENLY FAILED DURING DRIVING. THE AIR SUSPENSION SYSTEM CONTROLS THE RIDE HEIGHT OF THE VEHICLE, AND THE RIDE HEIGHT ALSO IMPACTS THE VEHICLE'S STEERING ALIGNMENT. MY UNDERSTANDING IS THAT THE ISSUE IS THAT THE NITROGEN AIR SUSPENSION SYSTEM PERFORMS A SELF-CHECK UPON START-UP AND PURGES A SMALL VOLUME OF AIR AND INGESTS OUTSIDE AIR, WHICH CONTAINS MOISTURE. DURING THE WINTER MONTHS, THIS MOISTURE GETS INTO THE SUSPENSION'S COMPRESSOR, AND CAUSES PREMATURE FAILURE DUE TO FREEZING. THE COST OF REPAIR/REPLACEMENT FOR THIS AIR SUSPENSION COMPRESSOR IS $1200, AND WILL FAIL AGAIN WHEN THE SAME CYCLE REPEATS. CHRYSLER/RAM IS AWARE OF THE ISSUE, AND THERE ARE TSB'S ABOUT AIR SUSPENSION ISSUES, AND MULTIPLE CUSTOMER CARE CASES, BUT THEY REFUSE TO ISSUE A RECALL. IF THIS SYSTEM FAILS DURING DRIVING IT CAN CAUSE A SUDDEN LOSS OF CONTROL DUE TO VEHICLE GEOMETRY CHANGES. I WAS ON A HIGHWAY WHEN THIS HAPPENED, AND HAD TO PULL OVER TO THE SIDE OF THE ROAD, AS THE WARNING SAID SEEK "IMMEDIATE REPAIR" OF THE AIR SUSPENSION SYSTEM. I CONTACTED CHRYSLER, WHICH ACKNOWLEDGED THE ISSUE, AND OPENED A CASE, BUT LATER DENIED THE CASE. THIS ISSUE IS DOCUMENTED AMONG MANY OTHER CHRYSLER AIR RIDE SUSPENSION VEHICLE EQUIPPED OWNERS. THE ONLY RECOURSE IS TO REPLACE THE SYSTEM WITH LIKE PARTS (WHICH FAILS AGAIN), OR TO SWAP THE AIR RIDE SYSTEM FOR TRADITIONAL COILS AND SPRING SUSPENSION, WHICH IS COSTLY. THE AIR RIDE SYSTEM IS A COSTLY FACTORY UPGRADE. HAD CHRYSLER DISCLOSED ISSUES WITH SAID SYSTEM, I WOULD NOT HAVE PURCHASED IT, ESPECIALLY SINCE THIS ISSUE IS MOST PROBLEMATIC FOR COLD CLIMATE OWNERS, WHERE TEMPERATURES DIP BELOW FREEZING. ONE NEED MERELY GOOGLE, "CHRYSLER AIR SUSPENSION FAILURE" AND IT RETURNS "ABOUT 1,260,000 RESULTS".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398227February 27, 2021
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WE HAVE BEEN TRYING TO GET 2 RECALLS REPAIRED TO OUR VEHICLE FOR OVER A YEAR NOW. I CALLED THIS WEEK AND THE DEALERSHIP INFORMED ME THEY WERE A YEAR OUT FOR SCHEDULING AND WERE ONLY DOING 1 RECALL REPAIR PER WEEK. MY TRUCK IS RUNNING POORLY (NO ACCELERATION, ENGINE IS STRUGGLING. RUNS OK WHILE STATIONARY BUT STRUGGLES TO OPERATE WHEN MOVING BE IT CITY OR HIGHWAY.) AND WITH ONLY ONE DEALERSHIP AVAILABLE I AM AT A LOSS. WHAT ARE WE SUPPOSED TO DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398123February 26, 2021
ENGINE
THE PLASTIC OIL COOLER/FILTER HOUSING CRACKED AND IS LEAKING OIL ON MY RAM TRUCK WITH V6 PENTASTAR ENGINE. THIS HAS BEEN A KNOWN ISSUE WITH THIS PART ASSEMBLY FOR SEVERAL+ YEARS ALREADY. IT CRACKED ABOUT 3 WEEKS AGO ALONG WITH SEVERAL THOUSANDS OF OTHER PEOPLE ACROSS THE UNITED STATE DURING THE COLD WEATHER THAT A GOOD PORTION OF THE UNITED STATES WENT THROUGH. AS OF TUESDAY, FEBRUARY 23, 2021 THERE WAS AN ESTIMATED 37,700 BACK ORDERS AS PER A DEALERSHIP SERVICE TECH ON THIS PART AND AS FAR AS I KNOW THIS IS JUST THE FACTORY OEM PART FROM DEALERS, IT DOESN'T INCLUDE THE AFTER MARKET PART WHICH IS ALSO UNAVAILABLE AND ON BACK ORDER EVERYWHERE! NO ONE HAS THIS PART. IT MIGHT BE AVAILABLE BY THE MIDDLE OF MARCH, MAYBE, THE DEALERS ARE UNSURE. A LOT OF WEBSITES SAY THEY HAVE IT UNTIL YOU CALL THEM OR THEY SAY T WILL BE SHIPPED IN MARCH OR APRIL, BUT WHO REALLY KNOWS THAT FOR SURE. THERE IS A LONG HISTORY OF THIS PART HAVING PROBLEMS AND THE CONSUMER HAVING TO FIX AND PAY FOR THE AUTOMAKERS BAD PART AND THAT NEEDS TO STOP! AS OF RIGHT NOW THERE ARE SOME 37,700+ THAT HAVE AN OIL LEAK AND MORE THAN LIKELY CANNOT EVEN DRIVE THE VEHICLE DUE TO THIS PROBLEM AND POSSIBLY HAVING TO RENT OR BUY ANOTHER VEHICLE TO GET TO WORK AND WHATEVER ELSE THEY NEED TO USE IT FOR WHICH IS MORE MONEY OUT OF THE CONSUMERS POCKET. RIGHT NOW I CANNOT DRIVE MY TRUCK DUE TO THIS PROBLEM AND I HAVE NO IDEA WHEN I WILL GET A PART FOR IT. GO ONLINE AND LOOK THIS PROBLEM UP AND YOU WILL FIND A LOT OF COMPLAINTS AND HOW LONG THIS PROBLEM HAS BEEN HAPPENING. ATTACHED IS AN IMAGE OF THE BAD OIL COOLER/FILTER ASSEMBLY. THIS PART IS ON A LOT OF CHRYSLER/DODGE VEHICLES WITH V6 PENTASTAR ENGINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398147February 26, 2021
UNKNOWN OR OTHER
2 CRACKS IN THE WINDOW FRAME ABOVE THE REAR SLIDING WINDOW HAVE APPEARED. THE TRUCK WAS PARKED IN MY DRIVEWAY. THERE WAS NO INCIDENT THAT WOULD HAVE CAUSED THESE AND THEY APPEAR TO HAVE FORMED ON THEIR OWN. I FEAR THAT THERE MAY HAVE BEEN LEAKS OR WILL BE LEAKS AS OTHER OWNERS HAVE EXPERIENCED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397974February 25, 2021
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
THE INSTRUMENT CLUSTER WENT BLACK. THE PARKING SENSORS DATA DOES NOT DISPLAY. THE MILEAGE DOES NOT DISPLAY. THE TEMPERATURE AND OIL PRESSURE DO NOT DISPLAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397931February 25, 2021
ELECTRICAL SYSTEM
MY INSTRUMENT CLUSTER IS NOT WORKING. THE TRUCK IS A 2019 DODGE RAM. IT GOES IN AND OUT. CAN'T SEE THE MILEAGE OR ANYTHING ELSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397957February 25, 2021
FUEL/PROPULSION SYSTEM
UPON FUELING VEHICLE TO THE FULL POSITION AFTER RUNNING FOR A SHORT PERIOD OF TIME AND ENGINE LIGHT CAME ON IT'S BELIEVED THAT THE FLOAT WITHIN THE GAS TANK HAS A WEAR SPOT ON THE SYSTEM. AFTER FUEL LEVEL GETS TO THE THREE-QUARTER FULL POSITION ENGINE LIGHT GOES OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397960February 25, 2021
FUEL/PROPULSION SYSTEM
21,000 MILES ON TRUCK. I HAVE HAD ISSUES PUTTING GAS IN THROUGH THE FUEL TUBE. GAS NOZZLE WILL SHUT OFF AFTER FEW SECONDS, AND WILL SPURT BACK OUT ON TO MYSELF. I'VE HAD TO MANUALLY HOLD THE NOZZLE JUST ON THE EDGE OF THE FUEL TUBE WHILE HOLDING BACK THE NOZZLE. IT CAN TAKE UP TO 15 MINUTES TO FILL GAS TANK. I'VE HAD IT IN TO DEALER TWICE AFTER GETTING FRUSTRATED WITH THIS ISSUE. THEY REPLACE THE FUEL TUBE, PART # OMC 68448220AA. IT WILL TAKE GAS A FEW FILL-UPS THEN I'LL HAVE THE SAME PROBLEM .I FEEL THIS IS DEFINITELY A MANUFACTURE DEFECT THAT NEEDS TO BE ADDRESSED. WITH THE GAS SPURTING OUT IT IS A SAFETY ISSUE. I'VE HAD THE TRUCK IN TO FOR REPAIRS ON 2/24/21 AND 1/3/20.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397711February 24, 2021
FUEL/PROPULSION SYSTEM
I HAVE OWNED THIS VEHICLE FOR OVER TWO YEARS AND HAVE ASKED SEVERAL TIME TO HAVE RECALL 19V-757 FIXED. I GET THE SAME ANSWER THAT CHRYSLER WILL ONLY ALOW THEM TO GET A CERTIAN NUMBER OF PARTS TO DO THESE REPAIRS. THEY CAN PUT ME ON A LIST TO GET THEM REPAIRED. THIS IS UNACCEPTABLE. THERE IS A RECALL IT SHOULD BE FIXED IMMEDIATELY NOT WHEN THEY GET AROUND TO IT. TWO YEARS IS NOT GETTING IT REPAIRED IN A TIMELY MANNER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397752February 24, 2021
VISIBILITY/WIPER, UNKNOWN OR OTHER
WATER LEAK ON SLIDING REAR WINDOW/BACK OF CAB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397803February 24, 2021
STEERING
WHEN THE TEMPERATURE OUTSIDE GETS BELOW FREEZING, THE STEERING WHEEL LOCKS UP AND WILL NOT TURN, WHILE THE VEHICLE IS STATIONARY. THE SERVICE POWER STEERING MESSAGE WILL APPEAR. IF THE VEHICLE IS WARMED UP FOR UP SEVERAL MINUTES, THEN TURNED COMPLETELY OFF UNTIL THE DISPLAY LIGHTS TURN OFF; THEN RESTART THE ENGINE, THE VEHICLE WILL RESET ITSELF, AND WILL TO WORK NORMALLY AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397598February 23, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
I WAS DRIVING ON I-15 BETWEEN CEDAR CITY, UT AND ST GEORGE, UT. DRIVING APPROX 75MPH WHEN SUDDENLY TRAFFIC WAS STOPPED IN FRONT OF ME IN BOTH LANES. APPLIED BRAKES WITH ABSOLUTELY NO RESULTS. DROVE OFF OF PAVED PORTION OF HIGHWAY TO AVOID HITTING STOPPED CARS. VEHICLE HAD LESS THAN 500 MILES ON IT AND I HAD OWNED IT FOR 3 DAYS. FINALLY GOT VEHICLE STOPPED APPROX 3/4 MILE DOWN THE ROAD. APPROX $1700 DAMAGE TO VEHICLE. APPROX 5 MONTHS LATER I PULLED INTO U.S POST OFFICE TO PARK. BRAKES AGAIN FAILED AND I HIT BRICK BUILDING AT APPROX 5MPH OR LESS. APPROX $5000 DAMAGE TO VEHICLE AND UNCERTAIN OF DOLLAR DAMAGE TO P.O. BUILDING. THREE DAYS LATER I PULLED INTO MA PARKING LOT, BRAKES FAILED AGAIN. I WAS ABLE TO AVOID ANY PARKED CARS, MAINLY BECAUSE PARKING LOT WAS ALMOST EMPTY. I WAS ABLE TO USE EMERGENCY BRAKE TO STOP IT. THE FOLLOWING MONDAY I TOOK IT TO STEPHEN WADE DEALERSHIP. THEY HAD IT FOR 5 DAYS, CHECKED FOR CODES, DROVE IT APPROX 8 MILES AND TOLD ME TO COME GET IT. THEY COULD FIND NOTHING. FACTORY CUSTOMER CARE TOLD ME TO TAKE IT BACK TO DEALERSHIP. CALLED FOR APPT AND WAS INFORMED THAT DUE TO SAFETY PROBLEM AND ACCIDENT, THEY WOULD NOT TOUCH IT. CALLED RAM CUSTOMER CARE BACK, TOLD THEM DEALERSHIP REFUSED TO LOOK AT IT. CUSTOMER CARE SAID TO TAKE TO ANOTHER DEALERSHIP. NEXT CLOSEST DEALERSHIP IS OVER 120 MILES AWAY. THEY SAID DEALERSHIP HAS RIGHT TO REFUSE TO WORK ON IT AND THEN TOLD ME THAT RAM FACTORY TECH GAVE ORDERS NOT TO TOUCH IT. NOW I HAVE A RAM TRUCK WITH BRAKE PROBLEMS THAT NEITHER LOCAL DEALERSHIP OR FACTORY TECH WILL ACCEPT TO WORK ON. I HAVE A $70,000 MSRP, 5,400 LB "PAPER WEIGHT". NO HELP FROM FACTORY. TRUCK DOES NOT HAVE 4,000 MILES AND APPARENTLY THE FACTORY WARRANTY IS WORTHLESS. SEE ALSO 11402784
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11397353February 22, 2021
ENGINE
OIL COOLER DEVELOPED A MASSIVE LEAK DUMPING AT LEAST HALF THE OIL ON THE GROUND AND ON THE UNDERCARRIAGE OF THE TRUCK. OIL IS ON THE EXHAUST WHICH CAUSE A SMELL OF BURNING OIL WHICH CANNOT BE SAFE. MULTIPLE PEOPLE HAVE THE SAME ISSUES WITH THIS ENGINE AND PARTS ARE NOWHERE TO BE FOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397413February 22, 2021
SERVICE BRAKES
AFTER SITTING OVERNIGHT, WHEN BACKING OUT OF DRIVEWAY, BRAKES HOWL/GROWL WHEN APPLIED. HAPPENS ONCE EACH DAY. MANY COMPLAINTS ON-LINE OF SAME THING HAPPENING TO DODGE RAM 1500 5TH GEN. SEE SERVICE BULLETIN 05-001-19. I HAVE OWNED THIS VEHICLE FOR ONE MONTH. BOUGHT IT WITH 5600 MILES ON IT. THIS HAS BEEN HAPPENING DAILY SINCE I BOUGHT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397419February 22, 2021
STRUCTURE:BODY
CRACKED REAR WINDOW TRIM WHERE THE WINDOW OPENS, DAMP HEADLINER NEAR THE CRACKED TRIM AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397445February 22, 2021
STEERING
AFTER 72 MILES ON A NEW TRUCK. POWER STEERING WENT OUT, WHILE DRIVING AND NEVER WORKED AGAIN. DEALER SAID ELECTRIC POWER STEERING MODULE SHORTED OUT. WHOLE RACK & PINION WILL HAVE TO BE REPLACED BUT NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397170February 21, 2021
UNKNOWN OR OTHER
CRACK IN REAR WINDOW FRAME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397215February 21, 2021
UNKNOWN OR OTHER
WATER ENTERS VEHICLE THROUGH REAR WINDOW. STRESS CRACKS FORM IN PLASTIC FRAME OF REAR WINDOW. THESE THEN CRACK AND WATER GETS IN VEHICLE CAN CAUSES MOLD TO GROW. RAM REPLACED WINDOW AND THE NEW ONE ALREADY HAD STRESS MARKS ON THEM. THIS IS AM ONGOING ISSUE THAT NEEDS TO BE TAKEN CARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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