Ram 1500 Complaints

11,877 consumer complaints on file.

#11648036March 13, 2025
ELECTRICAL SYSTEM
Motor Generator Unit is making a whining noise, confirmed by the dealership that it's a bearing within the unit going bad. Per the dealer the MGU is on national indefinite backorder and from my research have been since at least January. If the MGU goes bad it shuts the vehicle down. Can be very dangerous if driving on a busy interstate or highway to suddenly lose power or possibly strand you on a road in bad weather. The backorder for this item seems to be a reoccuring issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648040March 13, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Installed trailer brake assist. When we shut the truck off, the brake lights came on and stayed on. Assured by B&B trailer of St Augustine, Fl that it was an issue with the truck and not the part. Other issues have come up- dash lights also come on when turned off, backup camera, remote start, rear defrost, cig lighter plug, rear speakers, and A/C stopped working. Took it to Daytona Dodge on 1/29/25 where they diagnosed the ABS module had failed. They did a system reset and everything was ok until we had to disconnect the battery again- had to install a switch on the battery so lights staying on doesn’t kill the battery. Was told they’d let us know when a new part came in- mid February. Called Ram HQ on 2/17- case # [XXX] and that was no help. Referenced recall 85B and she said it was for a 2d row seating issue and said no ETA on new parts being made. My truck was mfg 2/2020 so how the software update recall doesn’t apply makes no sense. Would it have prevented this, who knows. Then called the dealer up and spoke to Stephen, a svc mgr, who recommended buying a used one ( he said aftermarket but I don’t think there is such a thing) and they would put it in. Got one from eBay and went on [XXX]. After I sat there all morning, I was told they couldn’t override the Vin that’s already on a used part. I have tried calling and emailing the service management team for follow up since then with no response. This is an abomination of customer care and needs attention. I’m hoping these parts are coming soon and that people like me are reimbursed and compensated for time lost and diagnostic fees and parts and labor. Also hoping this recall is expanded/redone to include my truck as there’s no reason it shouldn’t. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648061March 13, 2025
ELECTRICAL SYSTEM
The alternator bearing is failing. Stellantis no longer has a supplier to order new alternators from. There is no option to replace this part. The vehicle is 5 years old. I feel this is a safety concern because if and when I eventually lose all electrical power, my passengers and me will be in an uncontrollable vehicle or, best case, a broke down vehicle on the side of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648126March 13, 2025
FUEL/PROPULSION SYSTEM
My fuel tank support strap failed. Just rust I presume I have the larger fuel tank as well. Filled it then shortly after heard a scraping sound.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648173March 13, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
The contact owns a 2020 Ram 1500. The contact stated while driving at approximately 60 MPH, the check engine warning light and power train warning lights illuminated. The contact stated that the vehicle was losing motive power. The contact depressed the accelerator pedal; however, the vehicle failed to respond as needed. The contact stated that the steering wheel was difficult to turn to the left or right, and while pulling off the roadway the vehicle stalled. The contact was unable to restart the vehicle. The contact stated that there were several unknown warning lights illuminated while attempting to restart the vehicle. The contact had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the E-Torque Alternator had failed and needed to be replaced; however, the part to repair the vehicle was on a national backorder. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 74,553.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648184March 13, 2025
STEERING
The eps failing. Losing steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648217March 13, 2025
STEERING
The contact owns a 2016 Ram 1500. The contact stated while driving 40 MPH, the vehicle lost power steering functionality. The message "Service Power Steering" was displayed. The contact pulled over to the side of the road and after several minutes the vehicle was turned off. The vehicle was restarted and driven to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 172,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648234March 13, 2025
STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL
Electronic power steering control has starting to glitch, bind, lock, and restrict turning. Occasionally it will be extremely rigid from one side and then it will proceed to be extremely loose and normal to another side. Varying at different times, and occurs randomly. Sometime it will lock in place while driving and other times it will be completely normal altogether.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648153March 13, 2025
ELECTRICAL SYSTEM, ENGINE, STEERING
I purchased a brand new truck, and within a week it died while I was driving. Check engine light came on, follow by battery power saving mode light, automatic stop/stop service disabled, touch screen for radio became unresponsive. I quickly turned settings to look at battery voltage while I was trying to pull over off the road. Saw it drop from 11 volts down to 9 volts while I was driving. As I was turning into a parking lot to get somewhere safe the power to the truck turned off, and I lost power steering. Truck came to a stop in a parking but I was blocking traffic. Tow truck driver was able to jump the battery to get it onto a tow truck. I had the vehicle towed back to the dealer. They scanned the truck, and there were alot of codes thrown. They have been talking to Stellantis Engineers to figure out the problem. I was told by dealer that for certain it is a broken wire causing the batteries not to charge. That wasn't it. I am now being told it is the battery control module, and they have ordered parts. I have checked ram forums, and there are a lot of people reporting similar issues of brand new trucks dying within a few hundred miles of purchasing. replacing the batteries, and alternators. However, the truck dies again shortly after.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647810March 12, 2025
FUEL/PROPULSION SYSTEM
While trying to fuel vehicle, it will not take fuel , fueling sprays gasoline out of the fueling tube ,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647819March 12, 2025
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
The fuel strap rutsted through the frame its a recall on previous years and mine it’s the year after the recall. Yes available upon inspection request my gas tank fell in the middle of me driving down the road at 40 and was putting groves in my drive shaft. I’ve read online a lot of people are having this issue. No warning lights just a terrible sound of the broken strap cutting into my drive shaft.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647828March 12, 2025
STEERING
The contact owns a 2019 Ram 1500. The contact stated that while driving at various speeds, the steering wheel intermittently became firm, and excessive force was needed to steer the vehicle. The contact stated there was no warning light illuminated. The local dealer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 19V812000 (STEERING). The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647856March 12, 2025
STEERING
Parked my truck and service power steering light came on. Took it to the dealer and they confirmed that it is the power steering control module failed internally. I see that there is a common problem with the same issue, I bought this truck and it only has 37,000 miles on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647872March 12, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ram 1500. The contact stated that while driving at various speeds, there was an abnormal ticking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to two separate independent mechanics who both stated that the exhaust manifold was warped due to a fractured bolt. The contact was informed that the exhaust manifold needed to be replaced. The manufacturer was notified of the failure and was informed that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647894March 12, 2025
STEERING, ELECTRICAL SYSTEM
I Have only had this truck for 2 months. I was driving and making a turn and the electrical power steering stopped working and the steering wheel locked. I almost crashed and drove into a ditch with my whole family in the truck. Including a [XXX]. I had to slam on the breaks and barely able to keep the truck from crashing. Dashboard said " Power Steering unavailable Service Required". I turned off the truck and restarted it to see if it would fix the issue. It did not. I drove the rest of the way home going slow with the hazard lights on. Steering wheel needed to be muscled for it to make the smallest turn. I had to drive over curbs because it would have been impossible to make some of the turns needed to get home. I called Ram and reposted the incident. They did not care because my vin is not listed for the recall and that the recall is "VIN specific". I do not understand this. VIN specific means each truck would be custom made and all different. Why is my family's life being risked and not being taken seriously. Once home, I have not been back in the truck. I turned it on the next day and the alert is gone and the wheel moves again. A family of 5 is now at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647931March 12, 2025
UNKNOWN OR OTHER
This is my 2nd complaint...Uconnect never did return my call as they promised they would....now our Uconnect is so bad it makes driving a safety concern. After starting our Ram the Uconnect keeps trying to call a number ....we have no idea what number it is but it continues dialing....we can not turn it off so if we need to drive this vehicle this is what we have to put up with....very distracting...I see many complaints on this website but nothing is being done....we get nowhere with Uconnect even though we have called numerous times...we can not access any of the features from this radio/Uconnect device...cameras...non functioning on the screen....what will it take before someone does something to make the manufactures respond.....as long as NHTSA does nothing....then Uconnect will feel embolden to also do nothing....PLEASE THIS NEEDS TO BE ADDRESSED ..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647973March 12, 2025
SERVICE BRAKES, HYDRAULIC
The contact owned a 2016 Ram 1500. The contact stated that while driving at various speeds, the ABS warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact stated that the failure persisted. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647992March 12, 2025
SERVICE BRAKES, VEHICLE SPEED CONTROL
Check ABS System, Check Electric Brake System, Check Trailer Tow, icy/skid light, and emergency BRAKE dash lights are all on. Trailer brakes module will not engage electric trailer brakes when towing heavy equipment, cruise control will not function, and anti-skid brakes (Plusing brakes, instead of brakes lock-up) do not function. The latter lock-up of brakes is a huge safety issue. Dealer says Hydraulic Control unit and electric brake unit need to be replaced. The electric brake unit is not available. The Ram series 2500 and heavier have a recall on these failing parts. The Ram 1500 was not included in the recall, but has the same components that regulate the braking system. The recall needs to include all failing components regardless of the vehicle in which they are installed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647880March 12, 2025
POWER TRAIN, ELECTRICAL SYSTEM, AIR BAGS
I was backing up in traffic and when I turned the truck to drive it would not shift into drive. The truck reved up like it was in neutral or park and wouldn’t move forward. I had to put the truck in reverse again and then back in drive a second time to get it to shift into drive. This incident almost caused a wreck, because the truck would not shift into drive and move. The traffic coming from behind had to stop to keep from hitting me because the truck wouldn’t shift into drive and move forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647582March 11, 2025
POWER TRAIN
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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