Nissan Murano Complaints

5,967 consumer complaints on file.

#11251831August 27, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I WAS DRIVING DOWN THE CITY ROAD AND IT JUST FELT LIKE THE CAR SHUT OFF AND NO LONGER GOT GAS ALMOST LIKE AN ALTERNATOR WOULD DO I COULD PUT IT IN PARK AND THERE WOULD STILL BE POWER YOU COULD HEAR THE ENGINE AGAIN I WOULD PUT IT BACK IN DRIVE OR EVEN TRIED A LOW GEAR NO GEARS WAS MAKING MY CAR MOVE BUT IT WOULD MAKE SOUND IN PARKTHE BATTERY LIGHT AND BRAKE LIGHT THEN CAME ON AND MY CAR DIED SHORTLY AFTER COMPLETELY ALREADY WORKWHILE STUDYING YOUR RECALLS I NOTICED THE MAKE AND MODEL OF MY CAR HAD CERTAIN RECALLS WITH THE ALTERNATOR OF FAULTY WIRE IN IT WHEN I TRY TO REPORT THIS THEY TOLD ME IT WAS THE WRONG BATCH BUT IT'S FUNNY MY CAR IS DOING THE SAME THING DO TO MY CAR DOING THIS YOU CAN NO LONGER MOVE YOUR VEHICLE SO IT IS DANGEROUS IT STOPS YOU RIGHT IN THE MIDDLE OF THE ROAD YOU CANNOT GAS IT TO GO YOUR WEBSITE MENTIONS A FAILSAFE MODE THAT IT MAY HAVE FELL INTO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246184August 24, 2019
AIR BAGS
LOCAL NISSAN DEALERSHIP IS PUTTING UP BARRIERS TO MY RECALL REPAIR. ON 2 DIFFERENT OCCASIONS, I WAS TOLD THAT 'WE DON'T DO RECALL REPAIRS ON THE WEEKEND'. I DON'T UNDERSTAND WHY THEIR LABOR COSTS ON THE WEEKEND ARE MY PROBLEM. I CALLED ON A MONDAY MORNING WHEN I WAS ON VACATION FROM WORK. NOT ONLY COULD THE SERVICE MANAGER NOT CONFIRM FOR ME WHETHER THEY HAD THE NECESSARY PARTS ON HAND TO REPAIR MY RECALL...SHE ALSO SAID THEY ONLY DO IT BY APPOINTMENT AND NEED 1 WEEKS NOTICE!! SO I AM BEING EXPECTED TO BRING MY CAR IN TWICE (ONCE FOR THEM TO 'LOOK AT IT AND CONFIRM I'M ON THE RECALL LIST, AND A 2ND TIME TO GET THE REPAIR DONE). HOW IS IT THAT THE MANUFACTURER MAKES A DEFECTIVE PRODUCT, YET I AM EXPECTED TO JUMP THROUGH ALL THESE HOOPS, TAKE TIME OFF OF WORK (VACATION TIME) TO MEET ALL OF THEIR TERMS OF FIXING A MISTAKE THAT NISSAN MADE. BUT HEY, THEY WERE SURE TO GET THOSE NOTICES MAILED OUT SUPER FAST, TO GIVE ME THE IMPRESSION THEY CARED ABOUT MY SPOUSES LIFE/DEATH RISK EVERY DAY WHEN SHE DRIVES A FLAWED PRODUCT TO/FROM WORK. SO UNACCOMMODATING AND ARROGANT OF NISSAN TO PUT THEIR CUSTOMERS THROUGH THIS GAUNTLET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246004August 23, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. WHILE DRIVING 50 MPH, THE VEHICLE BEGAN TO LOSE POWER. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, BUT THE VEHICLE FAILED TO EXCEED 5 MPH. THE CONTACT STATED THAT THE EMERGENCY BRAKE AND CHARGE WARNING INDICATORS WERE ILLUMINATED. THE CONTACT WAS ABLE TO PARK THE VEHICLE AT A NEARBY PARKING LOT. THE CONTACT REPLACED THE BATTERY AND DROVE HOME; HOWEVER, THE FAILURE CONTINUED SHORTLY AFTER REPLACING THE BATTERY. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 05V319000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR VOLTAGE WAS LOW. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245875August 22, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I PURCHASED A NEW 2017 NISSAN MURANO A COUPLE OF YEARS AGO. AFTER 6 MONTHS OF OWNERSHIP, WHILE IN MOTION ON ANY ROAD OR HIGHWAY MY CAR WILL BEEP AND SHOW "FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION". IT THEN TURNS OFF MY ABILITY TO HAVE CRUISE CONTROL AND REMOVES AEB AND FEB FEATURES. AFTER RESEARCHING THIS ISSUE, IT LOOKS LIKE SEVERAL NISSAN OWNERS HAVE HAD THE SAME ISSUE BECAUSE OF A FAULTY RADAR. NISSAN REPLACED THE RADAR ONCE BUT THAT RADAR IS NOW BAD TOO. THE AEB, FEB, AND CRUISE CONTROL WILL NOT WORK IN MY CAR. NISSAN STATES THEY WILL NOT ASSIST IN REPLACING THE RADAR AGAIN BECAUSE THEY HAVE REPLACED IT BEFORE. THIS IS A SAFETY CONCERN AND NEEDS TO BE ADDRESSED WITH A POTENTIAL RECALL IN MY OPINION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245256August 20, 2019
ELECTRICAL SYSTEM
BATTERY AND BRAKE LIGHT CAME ON AT THE SAME TIME WHILE DRIVING DOWN A MAIN STREET, LIGHT WILL TURN ON AND OFF. AFTER DRIVING FOR AROUND AN HOUR CAR TAKES AROUND 30 SECONDS TO ACTUALLY GO WHEN PRESSING ON GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245296August 20, 2019
ENGINE
MY CHECK ENGINE LIGHT CAME ON A FEW WEEKS AGO SAYING CYLINDER FIVE IS MISS FIRING. I REPLACED EVERYTHING THAT I COULD AND CYLINDERS ARE STILL MISFIRING. IT'S CAUSING MY CAR TO JERK AND WHEN I'M AT A COMPLETE STOP AND START TO GO IT TAKES MY CAR A MINUTE OR SO TO START GOING. AND ALSO WHEN I PUT MY CAR INTO SPORTS MODE IT DOES NOT SHIFT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244980August 19, 2019
POWER TRAIN
DRIVING ON THE HIGHWAY AND ALL OF A SUDDEN STARTED SOUNDING LIKE SOMETHING WAS BINDING. WHEN I GOT A CHANCE TO LOOK UNDER THE VEHICLE, I CAN CLEARLY SEE THAT THE REAR DIFFERENTIAL HAS SHATTERED, BROKEN COMPLETELY APART AND CAN SEE THE GEARS INSIDE. I GOOGLED 07 MURANO REAR DIFFERENTIAL AND THE EXACT SAME THING KEEPS COMING UP. THE CURRENT REAR DIFFERENTIAL LOOKS TO HAVE A YELLOW GREASE MARK ON IT. INDICATES TO ME THE PART HAS BEEN REPLACED BEFORE AND THE REPLACEMENT DID THE SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245127August 19, 2019
SERVICE BRAKES
HIT A BUMP WHILE BRAKING AND ABS KICKED OFF, THEN THE BRAKES WENT TO THE FLOOR. TRIED TO PUMP BRAKES BUT BRAKES ARE STILL SOFT AND ON THE FLOOR. TURNED OFF IGNITION AND PUMPED BRAKES TO SEE IF THAT WOULD RESET, BUT BRAKES ARE NOT RETURNING BACK TO NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244590August 17, 2019
SERVICE BRAKES
I AM REPORTING A COMPLAIN ABOUT NISSANS NEGLIGENCE. NISSAN DID NOT INFORMED ME ABOUT OUTSTANDING RECALL (ABS HCU) FOR THIS VEHICLE WHICH WAS ISSUED LATE 2018. I ONLY KNEW BECAUSE I BROUGHT MY VEHICLE TO MY TRUSTED MECHANIC FOR BRAKING ISSUES ON 08.20.2019 WHO INFORMED ME THAT THERE IS AN OUTSTANDING RECALL FOR THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244316August 16, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
OBSTACLE RADAR FAILURE (FRONT) - VEHICLE IN MOTION ; "CITY STREET" " DRIVING STRAIGHT " DASH WARNING ; FRONT COLLISION RADAR OBSTRUCTED. NO OBSTRUCTION NOTED BY DOT CERTIFIED INSPECTOR . INSPECTOR WITNESSED WARNING ON DASH WHILE VEHICLE IN MOTION - WARNING OCCURRED APPROXIMATELY EVERY 10 MINUTES WHILE IN MOTION ON CITY STREETS ... WARNING OCCURRED REGARDLESS TO WHETHER THERE WAS SURROUNDING TRAFFIC IN THE VICINITY .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244382August 16, 2019
SERVICE BRAKES
I WAS VEERING OFF A RURAL HIGHWAY IN A 2012 NISSAN MURANO ONTO A GRAVEL PARKING AREA AND STARTED BRAKING WHEN I BECAME AWARE THAT WHILE APPLYING BRAKES THE PEDDLE WAS NOT STOPPING THE VEHICLE. I HAD TO PRESS VERY HARD ON BRAKES AND IT EVENTUALLY STOPPED. I WAS PROBABLY GOING 30 MPH. THE NEXT DAY MY WIFE HAD SIMILAR PROBLEMS WITH BRAKES I BROUGHT THE CAR TO THE DEALERSHIP WITH INFORMATION ABOUT WHAT HAPPENED AND AFTER TWO WEEKS AND ABOUT 200 MILES THEY SAID THEY COULD NOT DUPLICATE PROBLEMS. I AM STILL TRYING TO RESOLVE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244437August 16, 2019
VEHICLE SPEED CONTROL
WHEN ENTERING CERTAIN INTERSECTIONS, THERE IS ALMOST 100% PROBABILITY THAT I GET THE FOLLOWING MESSAGE: 'UNAVAILABLE FRONT RADAR OBSTRUCTION'. IT'S HAPPENING EVERY DAY ON THE SAME SPOTS AND THE NUMBER OF THESE SPOTS IS GROWING. THIS CAUSES THE RADAR TO BE NOT WORKING FOR ABOUT 3 MINUTES. IT'S BEEN HAPPENING FOR ABOUT A YEAR OR SO. THE LAST TIME JUST LESS THEN 2 HOURS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244454August 16, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 45 MPH, THE TACHOMETER INCREASED, THE TRANSMISSION SLIPPED, AND THE VEHICLE SHUDDERED UNCONTROLLABLY. SUTHERLIN NISSAN CHEROKEE COUNTY (LOCATED AT 101 HARBOR CREEK PKWY, HOLLY SPRINGS, GA 30115, (678)730-9900) WAS CONTACTED BY PHONE AND STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 197,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244234August 15, 2019
VEHICLE SPEED CONTROL
THE DISTANCE SENSOR, LOCATED BELOW THE FRONT BUMPER, FAILED. THIS "DISTANCE SENSOR" IS INTEGRAL TO THE CRASH AVOIDANCE SYSTEM. THE SENSOR , ALONG WITH THE CRUISE CONTROL, MAINTAINS A SAFE DISTANCE BETWEEN MY CAR AND THE CAR DIRECTLY AHEAD OF ME. WHEN THIS SENSOR FAILED, I HAD NO CRUISE CONTROL AND THE CONCEPT OF KEEPING A SAFE DISTANCE AHEAD OF ME DISAPPEARED. THIS SENSOR FAILED DRIVING DOWN A BUSY INTERSTATE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244295August 15, 2019
SERVICE BRAKES
ABS RECALL. MY CAR HAS DEEP BRAKE & TAKE LONGER TO STOP SO BROUGHT TO MY MECHANIC & INFORMED ME THAT IT HAS AN OUTSTANDING ABS RECALL SO I BROUGHT IT TO KEOPPEL NISSAN SERVICE IN QUEENS NY. AFTER TWO DAYS OF WAITING THEY DID NOTHING SO DECIDED TO PICK IT UP & TO BRING IT TO OTHER NISSAN DEALER SERVICE. BEFORE PICKING MY VEHICLE UP THEY INFORMED ME THAT DEEP BRAKE & LONGER BRAKING TIME HAS NOTHING TO DO WITH THE ABS, VEHICLES ABS HAS NO ISSUE & DOES NOT NEED TO BE REPLACED. THEY INFORMED ME THAT THAT IT IS THE BRAKE PADS & THE CALIPERS WHICH WAS RECEIVING CHECKED BY MY TRUSTED MECHANIC. BUT KEOPPEL NISSAN SERVICE DID NOT PROVIDE ME ANY WRITTEN PROOFS THAT ABS OR THE RECALL HAS NOTHING TO DO WITH MY VEHICLES BRAKING ISSUE. NOW I AM BACK TO SQUARE ONE, WILL BRING THE VEHICLE TO OTHER NISSAN SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243840August 14, 2019
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT THE HORN FAILED TO SOUND WHEN PRESSED. THE STEERING WHEEL NEEDED TO BE TURNED IN ORDER FOR THE HORN TO OPERATE. IN ADDITION, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. FURTHERMORE, WHEN THE FRONT DRIVER'S SIDE WINDOW WAS NOT LOCKED, ALL THE OTHER WINDOWS WOULD OPERATE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243463August 13, 2019
SERVICE BRAKES
INTERMITTENT PROBLEM WHILE DRIVING WHEN DEPRESSING THE BRAKE PEDAL IT WILL GO ALL THE WAY TO THE FLOOR AND PRODUCE VERY LITTLE BRAKING ABILITY. ON SEVERAL OCCASIONS EVASIVE ACTION HAD TO BE TAKEN TO AVOID COLLISION. HAS OCCURRED WHILE DRIVING IN STOP AND GO TRAFFIC AS WELL AS ON A HIGHWAY. THE PROBLEM APPEARS TO CORRECT ITS SELF AFTER VEHICLE IS PARKED FOR A PERIOD OF TIME. NO WARNING LIGHTS OR SERVICE INDICATOR LIGHTS/ CODES PRESENT. THIS PROBLEM HAS OCCURRED SPORADICALLY ABSENT OF ANY FORE WARNING AND PRESENTS THE POSSIBILITY OF ACCIDENTAL COLLISION. THIS SAME CONDITION HAS BEEN REPORTED IN THE SAME MODEL OVER SEVERAL MANUFACTURE YEARS AND ALTHOUGH INDICATIONS ARE THE THE SAME ABS CONTROL MODULE HAS BEEN FOUND TO BE AT ISSUE ONLY THE 2009 YEAR WAS ISSUED A SERVICE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243728August 13, 2019
AIR BAGS, POWER TRAIN
AIRBAG LIGHT CAME ON AND WANT RESET, AIRBAG HAS NEVER DEPLOYED IN MY POSSESSION, I RECEIVED INFO THAT THERE IS A RECALL ON SAID MODEL. REQUEST MORE INFO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243152August 11, 2019
UNKNOWN OR OTHER
WHILE DRIVING MY 2009 NISSAN MURANO APPROXIMATELY 60 MPH ON I-5 FROM PORTLAND, OR TO MY HOME IN WASHINGTON THE FRONT PART OF MY SUNROOF SHATTERED FOR NO APPARENT REASON. THERE WAS AN EXPLOSIVE SOUND BEFORE SHARDS OF GLASS RAINED DOWN ON THE INSIDE OF MY CAR. MY SUNROOF WAS CLOSED AT THE TIME BUT THE SHADE PART WAS OPEN. SOME OF THE SHARDS MEASURED APPROXIMATELY 6 INCHES IN LENGTH. IT WAS A NICE SUNNY DAY OUT AND THE APPROXIMATE TIME OF THE INCIDENT WAS 6:00 PM. THERE WERE NO OVERPASSES IN THE VICINITY WHERE THE INCIDENT OCCURRED. I WAS NOT TRAVELING NEAR ANY DUMP TRUCKS OR OTHER VEHICLES THAT WAS CARRYING ANY CARGO. I COULD FIND NO EVIDENCE OF FLYING DEBRIS TO CAUSE THE GLASS TO SHATTER. I HAVE CONTACTED NISSAN DEALERSHIP IN MY AREA AND WAS QUOTED A PRICE OF $1,311.00 PLUS TAXES TO REPLACE THE SHATTERED GLASS. FORTUNATELY, I WAS THE ONLY PERSON IN THE VEHICLE AT THE TIME AND WAS ABLE TO GET OVER FROM THE 2ND LANE TO THE SIDE OF THE ROAD TO DEAL WITH THE LARGE AMOUNTS OF SHATTERED GLASS THAT WAS FOUND IN BOTH THE FRONT AND BACK SEATS OF MY CAR. IT WAS A VERY UNNERVING SITUATION TO BE IN AND I DID LOOK TO IF SEE ANY OTHER DRIVERS IN THE AREA APPEARED TO BE EFFECTED BY MY SUNROOF SHATTERING. I DID NOT SEE EVIDENCE THAT ANY OTHER DRIVERS WERE EFFECTED BY MY SUNROOF SHATTERING. I DID TAKE SEVERAL PHOTOS OF THE SHATTERED GLASS FOR MY RECORDS. I HAVE ALSO KEPT LARGER FRAGMENTS OF THE SHATTERED GLASS FOR EVIDENTIARY PURPOSES BECAUSE I WILL BE SENDING A DEMAND LETTER TO NISSAN TO COVER THE COST BASED ON PREVIOUS REPORTS I HAVE JUST NOW FOUND OUT ABOUT. I DON'T FEEL MY MURANO IS SAFE TO DRIVE KNOWING THAT THE SUNROOF MAY EXPLODE AGAIN FOR NO APPARENT REASON. I WILL BE DRIVING WITH MY SHADE CLOSED ON MY SUNROOF WHICH DEFEATS PURPOSE OF HAVING A SUNROOF BUT SAFETY COMES FIRST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242842August 9, 2019
ELECTRICAL SYSTEM
MY BATTERY WON'T CHARGE EVEN WITH BRAND NEW ALTERNATOR.NISSAN HAD A CAMPAIGN BUT CLAIMS MY VEHICLE WASN'T AFFECTED BY IT. CAMPAIGN #05V319000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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