Nissan Murano Complaints

5,967 consumer complaints on file.

#11325354May 20, 2020
EQUIPMENT, UNKNOWN OR OTHER
NAVIGATION ON CENTER CONSOLE ONCE YOU PROGRAM WHERE YOU ARE HEADED, THE TURN LIST APPEARS IN REVERSE ORDER (3RD ACTION APPEARS IN THE TOP POSITION, 2ND ACTION, THEN 1ST ACTION AT BOTTOM OF TURN LIST). SO TO SEE MY NEXT TURN, I HAVE TO TAKE MY EYES OFF THE ROAD, AND COUNT DOWN TO THE 3RD ITEM FOR MY NEXT TURN - FAR TOO LONG TO TAKE MY EYES OFF THE ROAD. AND IF YOU HAVE A CO-PILOT THAT READS THE DIRECTIONS TO YOU, THEY ARE LOOKING AT THE TOP DIRECTION WHICH IS INCORRECT AS THIS IS THE 3RD ACTION THE DRIVER NEEDS TO TAKE. CONCERNED OTHERS MIGHT NOT BE AWARE AND CAN CAUSE AN ACCIDENT. HAVE TRIED TO RESEARCH FOR 2 MONTHS. DEALER JUST CONTACTED NISSAN HQ AND WAS ADVISED A SOFTWARE UPDATE ON A 2019 MURANO MIGHT BE AVAILABLE AUG 2020! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325145May 19, 2020
SEATS, SUSPENSION
1. DRIVERS SEAT ROCKS AS IF IT IS BROKEN. COULD CAUSE PROBLEM WITH AIRBAG DEPLOYING IN A CRASH. 2. REAR SHOCKS/STRUTS SEAM TO BE WEAK OR COLLAPSED. MAKES VEHICLE SIT LOWER IN REAR, THIS CAUSES THE SUN TO REFLECT IN DRIVERS EYES BLINDING THE DRIVER. OUR VEHICLE IS SILVER IN COLOR. I*DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324974May 18, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
I WAS DRIVING FOR THE FIRST TIME IN THIS VEHICLE ON INTERSTATE WITH CRUISE CONTROL ACTIVATED AND THE CAR SENSOR SPEED CONTROL SET TO THE LOWEST SETTING. I CHANGED LANES TO PASS A CAR, AND AFTER PASSING, SIGNALED TO RETURN BACK TO THE LANE. THE CAR SUDDENLY BEEPED AND A WARNING APPEARED "FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION" AND THE CAR SUDDENLY DEACTIVATED THE CRUISE CONTROL AND BRAKED. THERE WERE NO VEHICLES IN FRONT OR BESIDE ME. I FLOORED THE ACCELERATOR SO THAT THE CAR BEHIND ME DIDN'T HIT ME. IT HAPPENED SEVERAL MORE TIMES, SO I TURNED OFF THE CRUISE CONTROL UNTIL I COULD SAFELY STOP AND CHECK THE MANUAL TO SEE WHAT HAPPENED. I GOOGLED THE WARNING AND IMMEDIATELY SAW THAT THIS WAS A COMMON PROBLEM. ON MY RETURN HOME IT HAPPENED AT LEAST 8 TIMES WITH NO WARNING IN A 3 HOUR TRIP. THE CRUISE CONTROL REMAINS DEACTIVATED FOR A PERIOD OF TIME BEFORE YOU CAN ENGAGE IT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324578May 14, 2020
POWER TRAIN
WHILE DRIVING THE CAR WILL STALL AND NOT KEEP UP WITH THE SPEED I AM DOING . WHILE ENTERING THE HIGHWAY I NEED TO ACCELERATE AND INCREASE SPEED THE VEHICLE WILL APPEAR TO BE AT THE SPEED VIA THE SPEEDOMETER BUT IT WILL LAG AND SHUTTER AND PAUSE, CAUSING CARS TO HAVE TO SLAM ON BREAKS OR QUICKLY MOVE TO ANOTHER LANE BECAUSE MY VEHICLE CANNOT KEEP UP WITH THE FLOW OF TRAFFIC. IT IS NOT SAFE ON HIGHWAY OR ON STREET. I'VE HAVE KEPT UP WITH REGULAR TUNE UPS, OILS CHANGES AND NEW TIRES . RECENTLY GOT A TUNE UP AND THE ISSUE STILL PERSIST . VERY SCARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324248May 12, 2020
SERVICE BRAKES
TL* THE CONTACT OWNED A 2016 NISSAN MURANO. THE CONTACT STATED RESEARCHED ON-LINE AND FOUND NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V807000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 15 MPH SHE DETECTED AN ELECTRICAL OR PLASTIC BURNING ODOR IN THE VEHICLE AND THE BRAKE WARNING LIGHT ILLUMINATED. HIS WIFE THEN PARKED THE VEHICLE AND WALKED BACK TO HER RESIDENCE. THE CONTACT STATED THAT A NEIGHBOR NOTIFIED THEM THAT THEIR VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FLAMES. A FIRE DEPARTMENT REPORT WAS FILED. THE VEHICLE WAS DESTROYED BY THE FIRE AND TOWED TO A TOW LOT. THE CONTACT STATED THEY WERE STILL AWAITING INFORMATION FROM THE INSURANCE APPRAISER. THE CONTACT CONTACTED THE DEALER TOM PEACOCK NISSAN (15300 NORTH FWY HOUSTON TX 77090, 281-821-4000) WHO REFERRED THE CONTACT TO THE MANUFACTURER AND TO NHTSA. THE CONTACT WAS UPSET THAT HE HAD NOT RECEIVED NOTIFICATION OF THE RECALL BY THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE HOWEVER, NO RESOLUTION HAD BEEN PROVIDED AS OF YET. THE CONTACT STATED THE BRAKE WARNING LIGHT HAD ILLUMINATED IN THE PAST, BUT, NEVER REMAINED ON. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DS*JB - (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11324072May 10, 2020
SEATS
NOT SURE WHEN IT HAPPENED BUT SEAT FRAME BROKE, NOW I WOBBLE BACK AND FOR WHILE DRIVING.. NO RECALL FOR THIS. RIDICULOUS!!! SCARY AS [XXX] ... NOT ONLY THAT, I HAVE LIKE 100'S OF STORIES COPIED HERE OF THE EXACT SAME THING. I WANT TO KNOW WHY NISSAN HAS NOT RECALLED THE FRAME FOR THIS VEHICLE? I WILL NEVER BUY A NISSAN AGAIN!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323819May 8, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2015 NISSAN MURANO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE CONTACT WAS CONCERNED FOR HIS SAFETY THAT IN THE EVENT OF A CRASH, THE AIR BAGS MAY FAIL TO DEPLOY AS DESIGNED. THE VEHICLE WAS TAKEN TO SUTHERLIN NISSAN SERVICE (8125 E COLONIAL DR, ORLANDO, FL 32807) AND WAS REPAIRED HOWEVER, THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE SAME DEALER MULTIPLE TIMES FOR THE SAME FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322377April 27, 2020
SERVICE BRAKES, UNKNOWN OR OTHER
WHETHER IT BE A FEW SECONDS AFTER DRIVING, OR A MINUTE OR TWO, THE WARNING 'UNAVAILABLE FRONT RADAR OBSTRUCTION' APPEARS ON THE DASH BOARD. THIS INDICATES THAT THE AUTOMATIC COLLISION AVOIDANCE SYSTEM HAS BEEN DISABLED. THIS IS THE RADAR SYSTEM THAT MONITORS THE DISTANCE BETWEEN THE VEHICLE AND ANY OBJECT IN FRONT OF IT, THAT FIRST ALERTS THE DRIVER IF THEY ARE APPROACHING AN OBJECT AHEAD RAPIDLY AND IF NO ACTION IS TAKEN ON THE DRIVERS PART, WILL THEN TRY TO SLOW THE VEHICLE DOWN BY APPLYING THE BRAKES TO HELP AVOID OR MITIGATE THE IMPACT OF A COLLISION. THIS SYSTEM IS NOT SUPPOSED TO AUTOMATICALLY TURN ITSELF OFF. THIS HAPPENS EVERY SINGLE TIME THE VEHICLE IS USED AND SEEMS TO BE A WELL DOCUMENTED PHENOMENON BY MURANO OWNERS, THROUGH UNOFFICIAL NISSAN MURANO FORUMS, AS WELL AS HERE ON DIGITAL TRENDS 'HTTPS://WWW.DIGITALTRENDS.COM/CARS/FAULTY-RADARS-COMPROMISING-NISSAN-EMERGENCY-BRAKING-SYSTEM/?AMP' WITH THE 2015-2018 NISSAN MURANO AND OTHER NISSAN VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322256April 26, 2020
ENGINE
THE CAR KEEPS ON SHUTTING OFF ON ME THE MOTOR AND WAS CAUSED A BIG ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322136April 24, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
REPLACED ALTERNATOR AND BATTERY CAR DRIVES SHORT DISTANCE AND JUST STOPS ACCELERATING AND THAN WON'T START BACK UP UNLESS JUMPED. WILL NOT DRIVE A MILE WITHOUT GOING LIMP AND NO ACCELERATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322061April 23, 2020
POWER TRAIN
THE CVT TRANSMISSION MALFUNCTIONS AND VEHICLE ENTERS FAILSAFE 'LIMP' MODE WHEN TRANSMISSION IS AT PEAK OPERATING TEMPERATURE (APPROXIMATELY 20 MINUTES OF STOP AND GO ACCELERATION FROM A COLD VEHICLE). VEHICLE BEGINS TO SHUTTER (SHAKE) WHEN ACCELERATING FROM A STOP. THE SHUTTERING DURING ACCELERATION PROGRESSIVELY GETS WORSE TO A POINT THE VEHICLE ENTERS A FAILSAFE 'LIMP' MODE. ONCE IN FAILSAFE 'LIMP' MODE YOU ABSOLUTELY HAVE NO ACCELERATION AND VEHICLE TRAVELS APPROXIMATELY 2-3 MPH. THIS PUTS THE OCCUPANTS OF THE VEHICLE IN GRAVE DANGER, ESPECIALLY IN SCENARIOS WHILE IN A LEFT TURN LANE WITH 50 MPH ONCOMING TRAFFIC THAT I HAD TO EXPERIENCE WITH MY FAMILY. THE BROUGHT THE VEHICLE TO THE DEALERSHIP AND THEY INDICATED THAT THE VEHICLE REQUIRES A NEW TRANSMISSION; $5,000. THE VEHICLE HAS A CURRENT MARKET VALUE OF $5,000. NISSAN WILL NOT COVER THE COSTS OF THE REPAIR. CVT TRANSMISSION DEFECTS ARE A KNOWN PROBLEM AND NISSAN EXTENDED THE WARRANTY FOR THE CVT TRANSMISSION TO 10 YEARS / 120,000 MILES. MY VEHICLE IS 11.5 YEARS OLD AND AT 127,000 MILES AND THEY WILL NOT COVER THE COST OF REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321565April 19, 2020
AIR BAGS
AIRBAG LIGHT UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321472April 18, 2020
SEATS, UNKNOWN OR OTHER
TITANIUM EDITION - PERIODICALLY ON START UP (STATIONARY) OF THE CAR THE SEAT WILL MOVE FORWARD, AND SOMETIMES THE BACK WILL RECLINE WHEN THIS HAPPENS. THE STEERING WHEEL WILL DROP DOWN A LITTLE BIT AND THE SEAT MEMORY AND STEERING WHEEL WILL BE RESET TO THE POSITION THE SEAT MOVED TO AND THE STEERING WHEEL DROPPED DOWN TO. THIS HAS BEEN OCCURRING SINCE THE VEHICLE WAS NEW AND IT ALSO HAPPENED ON MY OLD MURANO THAT WAS REPURCHASED FROM ME BY NISSAN. 26 OCCURRENCES IN 34,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320873April 11, 2020
AIR BAGS, ENGINE, POWER TRAIN
THESE CODES SHOW UP WHEN MAINTENANCE ON MY CAR C 1130 ABS P1801 ENGINE CODE BOOAO AIRBAG. P 17FL CVT. TRANSMISSION CODE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320292April 6, 2020
UNKNOWN OR OTHER
THIS IS THE 2ND TIME THAT THE TAILGATE LIFT WILL NOT LIFT AND I CANT RESET IT AND IF YOU GOOGLED THIS NUMEROUS PEOPLE HAVE THE SAME ISSUE OVER AND OVER AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319645March 29, 2020
ELECTRONIC STABILITY CONTROL (ESC)
KEEP GETTING A MESSAGE "UNAVAILABLE FRONT RADAR OBSTRUCTION." WHEN NOTHING IS BLOCKING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319343March 26, 2020
SUSPENSION
2009 NISSAN WITH 174,220 MILES NOTICED STEERING WHEEL WAS NOT ALIGNED AND BACK WHEELS WERE NOT LINING UP. ALSO, WHEN DRIVING ON THE HIGHWAY THE CAR WANTS TO SWAY TO THE LEFT OR RIGHT OR BOTH WHEN A BUMP IS HIT IN THE ROAD. THE MURANO WAS TAKEN TO NISSAN DEALER TO HAVE THE CAR CHECKED AND THEY STATED THAT THE K-FRAME ON THE REAR WAS RUSTED AND BROKE COMPLETELY IN HALF CAUSING MY TIRES TO FLARE OUT AND WORN TO THE BELTS ON THE INSIDE OF BOTH REAR TIRES. I HAVE RESEARCHED AND FOUND MANY COMPLAINTS ON 2005-2010 MURANO'S WITH THE SAME ISSUE. THIS IS SURELY A RECALL THAT THE NISSAN MANUFACTURER WOULD NEED TO REPLACE. NOW I WILL NEED THE FULL K-FRAME REPLACED, NEW EXHAUST AND TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319359March 26, 2020
STEERING
POWER STEERING LOSES POWER ALL OF SUDDEN. UPON TAKEN TO THE DEALERSHIP. IT IS SIMILAR TO THE: THE POWER STEERING HOSE CLAMP MAY NOT ADEQUATELY SECURE THE HOSE, ALLOWING THE HOSE TO DETACH AND LEAK POWER STEERING FLUID. THE POTENTIAL NUMBER OF UNITS AFFECTED BY THIS RECALL IS 56,766. THE NHTSA CAMPAIGN NUMBER IS: 17V184000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319075March 23, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS 2015 NISSAN MURANO. THE CONTACT STATED THAT THE NAVIGATION SYSTEM REMAINED ON WHEN THE VEHICLE WAS TURNED OFF. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE DRAINED THE BATTERY. THE CONTACT RECEIVED A JUMP START AND DROVE THE VEHICLE TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER FOR AN UNRELATED REPAIR AND THE CONTACT WAS INFORMED THAT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 64,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318831March 20, 2020
AIR BAGS
MAIN CONTROL MODULE IS NOT WORKING, MECHANIC SAYS THE AIR BAGS MAY OR MAY NOT DEPLOY IN A WRECK. WAS TOLD BY NISSAN THE MODULE WOULD COST 1100 DOLARS PLUS LABOR TO INSTALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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